| Address: Mumbai City, Maharashtra |
Name: Patricia Lautenschlager and Charles Solverson:
Facts: We purchased two tickets from Jeddah to Kathmandu (flight 331 from Jeddah) with one layover in Mumbai. Our purchase did not require a visa to enter India as it did not require us to exit the international terminal to make our connecting flight to Kathmandu. Subsequently, Jet airways changed our flight itinerary to include a domestic flight in India between Mumbai and New Delhi in order to make the final connection to Kathmandu.
Impact: The added domestic flight to our itinerary resulted in several adverse impacts, including, but not limited to:
1. Requirement to obtain a Visa to enter India in order to transit from Mumbai to New Delhi and make our final connection to Kathmandu.
2. En-route changes to our itinerary due to the fact we did not have visas for India, necessitated by the unilateral change by Jet Airways in adding a domestic flight between Mumbai and New Delhi. As an example from Jeddah we were routed to Columbo, Sri Lanka, by way of Mumbai. Once in Mumbai, our routing was changed, once again, from Mumbai to Colombo, to Mumbai to Kathmandu.
3. Significant travel delays. We are currently at the Mumbai Airport, where we have been stranded for over 30 hours, unable to leave, without our luggage, minimal accommodations and no sleep. We are hoping to finally make our connection to Kathmandu in a few hours, but are unsure.
4. Cancelation of accommodations, reservations and guide services at our final destination in Kathmandu.
Compensation: While we understand the challenges Jet Airways has in meeting obligations we are hoping to continue to use Jet Airways in the future and that our current experience, and the failure of Jet to meet minimum service requirements, is a very rare exception. That being said, we feel the current situation is so impactful that compensation is justified.
Compensation in a form easily provided by Jet Airways is acceptable. Given we are frequent travelers,
compensation in the form of travel vouchers to any destination that Jet Airways flies, worldwide, is acceptable. Considering the pain, suffering and financial impacts we have endured, we feel said vouchers should be round trip. While our current situation is extremely unpleasant we are hoping Jet Airlines will take serious our complaint and provide appropriate redress.
Sincerely,
Charles Solverson and Patricia Lautenschlager
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