Claimed

Jet Airways Complaints & Reviews

1.1
Last updated Dec 27, 2023
Complaints 2693
Resolved
582
Unresolved
2111
Quick Links
Statistics
Share
Contacts

File a complaint to Jet Airways

Having problems with Jet Airways?

File a complaint and get it resolved by Jet Airways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Jet Airways
Customer Service Contacts

Jet Airways Phone Numbers

Mobile
+91 22 6121 1000
228
185
+91 808 101 1199
99
94

Jet Airways Website

Jet Airways Head Office Address

Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India
400099

Jet Airways reviews & complaints page 102

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
noorkes
from Shahabad, Haryana
Report
Copy

Denied Boarding

Address:Mumbai City, Maharashtra

Dear Sir It is very unfortunate to tell you that i had a valid jet airways ticket pnr -DCRUCD flight no 2625, from mubai to bhopal and was denied boarding pass even as i was present there before 1 hour. i had requested many times to your rude staff( Wasim, Bhagyashree) but they acted very pricy and didnot coperate abit. i am a lady with my 7 year old kid traveling alone, they should have accomodated me. I even requested them to let...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mayinn2000
from Mumbai, Maharashtra
Report
Copy

Worst Experience of Jet Airways missed flight

Address:Mumbai City, Maharashtra

Dear Sir/Madam, I had a flight on 25.02.15 from Mumbai to Kolkata for 6:55 am. I did a web check in a day prior and reached airport on time. Due to misguidance of ground staff I entered in the wrong coach which boarded me in the Chennai flight. It was shocking to realize that I'm in a wrong flight while I was standing next to my seat, and then a crew member says “Sir, this flight is for Chennai”. By that time it was 6:40 am. They...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akhilvja
from Mumbai, Maharashtra
Report
Copy

Delay of more than 3hours and 30 minutes

Address:Pune, Maharashtra

travellin on 9w 364 pune to delhi Flight scheduled to depart at 525 am it's 905 am still awaiting take off Have connecting flights and meetings and no offer of food or beverages or any apologies or compensation for such delay Keep extending delay time by half an hour from 7 am Poor v poor Akhil agarwal...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vikram333
from Mumbai, Maharashtra
Report
Copy

Delay of more than 2 hours 30 minutes in takeoff

Address:Mumbai City, Maharashtra

To whomsoever it may concern This is to bring to your notice that myself being a frequent flyer I am sitting in flight 9w0416 scheduled from Mumbai to Jaipur(dated 13/05/15). The scheduled time of flight was 6:30 pm but due to delays beyond a common passengers comprehension for which we have not been given any timeline it has been 2 and a half grueilling hours and I am still stuck in this flight. I have prior commitments which have been...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sk traders
from Noida, Uttar Pradesh
Report
Copy

3 cartons pending to receive from jet airways cargo

Address:Varanasi, Uttar Pradesh

Hi, I had booked 4 cartons by Jet Cargo Flight date 9W305/09, Requested flight date-9W2423/10, consignment number 589 BOM 81864635, cartons weight 89.6 kg from Mumbai to Varanasi via Delhi on 9/05/2015, I have received only 1 cartons, weight 15.6 kg on 10th May, 2015 at Babatpur Airport, Varanasi, but 3 cartons are still pending to be received, I have been following with your authority for the last 3 days, but no one is giving any...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
PRASOON1976
from Indore, Madhya Pradesh
Report
Copy

Boarding Denied

Address:Raipur, Chhattisgarh

We booked flight No -9w20 Delhi to singapore on 1sy may 2015 with Pnr No HZOGAT, HVYWJH, HVYWJH. JET AIRWAYS CANCELLED THE FLIGHT AND REROUTED VIA DELHI, MUMBAI TO SIGNPORE ON 1SY MAY 2015. dELHI TO MUMBAI FLIGHT NO -9W0354 GOT DELAYED AT DELHI aIRPORT BY 1 HRS. tHE FLIGHT REACHED MUMBAI 11.10 pm REACHED 11.30 PM AT INTERNATIONAL AIRPORT WITH HELP OF GROUND STAFF BUT BORADING DENIED EVEN BORADING PASS ISSUED AT DELHI FOR SINGAPUR, FLIGHT...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tanvi Vohra
from Nagpur, Maharashtra
Report
Copy

delay flight , 30 min waiting fr luggage and totally no cooperation

Address:South Goa, Goa

Just half an hour before checkin we get a message that flight has been delayed."9w 2305" was now scheduled at 9:30 Am instead of 8:10 Am for 11 may 2015. Our PNR no. USNGDO and ZEZUIA As we had connecting flight via GO Airways from BLR to Goa at 10:15 Am, we requested Jet Airways Crew to help us with this.also the flight we were in frm chennai to Blr was further going to Goa but still Jet airways Crew was too rude to help us. They simply...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vedant Gandhi
from Mumbai, Maharashtra
Report
Copy

TICKETS BOOKED BUT LOST THE TICKETS DETAILS

Address:Mumbai City, Maharashtra

I have booked my tickets from Mumbai - Kathmandu for 21st May, via goibibo.com. but unfortunately i have lost my data of details of tickets, as of my data lost. inspite of contacting them they are not supporting for giving the ticket detials. please its my humble request to mail me ticket details of the following passengers. or i have to take a serious action regarding this. Flight Details: Mumbai - Delhi (Jet Airways 9W-339, 3.00 am...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Srinjoy Das
from Pune, Maharashtra
Report
Copy

Unpleasant & unhealthy experience in jet airways flight

Address:Kolkata, West Bengal

Hi, Yesterday, I was traveling from Mumbai to Kolkata using Jet airways flight 9W617. The schedule time for take was 19:05. But the flight was an hour delayed. When they started serving food to the passengers, and my turn came, I noticed the tray where we put our food and eat, was not cleaned, the leftover from last journey was still there .I could not put my food over there and start eating in such dirty and unhygienic place. So I informed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Nagpur, Maharashtra

Hi, I have written a number of times over the past month to the ID ([protected]@jetairways.com) requesting to check why my refund for my ticket has not come but there has been no reply. Can you please help. Ticket numbers are provided below, I had cancelled on 4th April 2015 the below 4 tickets through jet website and was told on phone that I will recieve around Rs 20000 after cancellation charges. Till date there has been no refund into...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
tomwright57
Report
Copy

ticket refund

Hello, firstly i'm tired of waiting for replies, you never reply promptly. I double booked a ticket flying from Mumbai to Bhuj leaving on the 19th of may and returning Bhuj to Mumbai on the 20th of June. The ticket PNR reference is IAFGUG. When i realised the mistake, i rang you to inform you within 1 hour of booking it. The person i talked to informed me to write to jetairways, which i did, and when not receiving an answer i wrote again,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
iyermaya
from Mumbai, Maharashtra
Report
Copy

Ticket Cancellation

Address:Mumbai City, Maharashtra

Hello I had booked 6 tickets to Chennai for 21st of March, but i had cancelled the ticket as there was a bereavement in my family. My ticket was from Mumbai to Chennai and then to Trichy. I had booked both to and fro tickets. The total cost of the ticket was around 30k and the amount that was refunded to me was just 6k. I think this is not fair. I want to consider this as a very genuine case and take it forward. Thanks Maya...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
yoyovhn
from Mumbai, Maharashtra
Report
Copy

For not allowed me into the floght

Address:Hyderabad, Andhra Pradesh

I already taken my boarding pass before 45 minutes and i'm seating next to the gate which the flight is takeoff. My flight time is 9:20 am and i'm seating near at the door and when i came at the tunnel the crew members dont allowed me to enter into the flight. I was there around 9:12 am. my flight name is : 9W 2481 AMD and 9W 458 BOM. So plzz.. i'm requesting to you that do me favour and solve this problem ASAP....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nayana786
Report
Copy

Missing stuff

Address:Kamrup Metropolitan, Assam

i travelled london to gawhati on 4th of march . i landed on mumbai i had checked my lugages that time lugage was ok when i reached gawhati i recived my luggage there was some thing miss i was travelling with my baby so there was pram as well some boday took off the one part of pram and one bag was locked when i see the bag lock was broken and sone body took the stuff from the bag . i went to desk i had complain to the assistance they said...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kiran Christo Saldanha
Report
Copy

Items in baggage Broken in transit.

Address:Chennai, Tamil Nadu

Dear Jet team, I had travelled from Mumbai to Chennai on 04.05.2015 morning in flight no. 9W 0463. Actually I was supposed to fly in 9W 0465 flight but to save time I had taken a change and flown in the previous flight 9W 0463. When I reached Chennai I found my luggage was not arrived in Chennai and upon enquiring I had been told that the luggage will arrive in the next flight 9W 0465 from mumbai. I registered a complaint at the airport...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nathan SP
from Adur, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Flight travel not allowed even after issuance of Boarding Passes

Dear Sir/Madam, I had booked air tickets for my newly married son and daughter-in-law (Naveen Kumar Ponnambalanathan and Saranya Alagappan) by JetKonnect flight no. 2343 for travel from Chennai to Madurai on 29th April. The tickets were booked through Yatra.com and the Airline PNR was 4JHLEY. My son and daughter-in-law were going to Kodaikanal for their honeymoon. They reached Chennai Airport one hour before the scheduled flight timing...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pooja Doda
from Noida, Uttar Pradesh
Report
Copy

Jet Airways Taken Passengers for Granted

Address:Pune, Maharashtra

I travelled my flight from Patna- Delhi (9W-0731) and Delhi to Pune (9W-0363) on May 3rd 2015. After reaching Pune, Jet Airways staffs are informing us that due to some problem my baggage were not loaded from Patna airport along with other passengers travelling from same flight. They assured me that my baggage will reach at my doorstep by 12 Noon next day and they will give us a call once baggage will arrive. By 1 PM I didn't received any...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Ahmedabad, Gujarat

Hello, Damaged Baggage still not repaired. Its been more a month's time (submitted on 20th April 2015 & today is 1st May 2015). I had travelled from Mumbai to Ahmedabad and my baggage was damaged. Flight & other details are as follows; Travel Date: 20th March 2015 From & To: Mumbai to Ahmedabad Flight No: 9W-323 PNR No: TUSZNC Passenger Name: Rakesh Mummigatti & My case was handled in the airport by Jet Airways...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
W
WHFSLLC
Report
Copy

Cancellation of ticket

9W/ETKT 589 [protected] BOOKING REF: 4MT9PF ( BOOKING REF: ZGNVZU ) RENJITH/G NAIR MR MCT-COK-MCT FLIGHT 9W 534 We had taken ticket for our staff on 11/02/2015 from Muscat ON 14/02/2015 and the return journey on 16/04/2015. Later this ticket was rescheduled for the travel on 30/04/2015 after paying a hefty amount of 38 Rials. Today when the passenger turned up for travel the Jet air staff forcibly cancelled his ticket saying that he...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Lunat
Report
Copy

Flight overbooked

I was travelling from mumbai bk to Manchester and whn i got to mumbai airport on time and got to the checkin desk they said to me we dont have space we have a over booked flight and u cant gt on it was not my fault. I was disappointed but had no choice thy didn't offer me any thing like accommodation or any compensation i was very angry but never did anything....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy