Jet Airways Complaints & Reviews

This is to inform you about the flight #(9w 0584)was the worst flight I have ever seen.The points I myself would like to clear is as below: 1) I would tell you about the seats and the condition of the aircraft.There was hardly any space to walk to the washroom. 2) The TV sets are touch screen, but the touch doesn't work at all. 3) The air hostesses when asked for water they say yes sir/mam and they disappear. I guess that the aircraft was taken from domestic.The aircraft of domestic was much better than the international flight.Actualy I travelled yesterday (25/02/2015) I had even asked for the complain book in the plane, but they ignore us . I think this plane must be stopped or you can get more complains by your guests.

I lodged a complaint on Feb 21/ 2015 to pre pone my journey from Bangalore to Toronto and Jet Airways are asking me to pay $ 830 or Rs 55, 000 because there is no seat available in Economy class until end of March 2015.I am willing to pay Rs 10, 000 for the penalty.Then Jet Airways are advertising big discount for International travels. Its strange that no seats are available in economy class until March 2015 but after March the penalty will be $ 540 This is how they are trying to rip of people who needs to travel in emergency. I would like if some one would look into this matter and get back to me as it is an emergency at the same time $ 830 is big money for me to pay penalty as my return ticket is much cheaper than penalty. Thanks Sara

Me and my husband return from India on 17th Feb 2015 on flight 9W 122. We boarded the plane sat there for 1 hour was not allowed to use the toilets only half passengers on plane. We complained to see why plane was not taking off. Informed by staff that they have no idea so they sent us off plane we took our baggage had to go through security again have new boarding pass issued again so much confusion in security has they had no idea what was going on. We were sent to terminal for lunch then had to board plane again so went through security again. sat on plane for another 3.5 hours not allowed to use toilets no entertainment working no air conditioning working. No water offered to passengers. Plane took off but passengers were complaining for reasons thats when pilot told us there was a technical fault. Throughout the 9.5 hour journey there was no entertainment on board, the engineer could not reslove the problem

I and my wife travelled on Jet Airways on 13/02/15 (Kochi/Doha) on business class (Seat Nos. 1A & 1C). We formally place a complaint based on the following: a) I have undergone a surgery and had requested Jet Airways to make available a Wheel Chair. This is confirmed by Jet Airways. As I have requested a special request, Jet Airways did not allow me for web check-in while my wife was allowed for web check-in and been issued with a boarding...

On your website, I am unable to use Credit Card or Debit Card to purchase a ticket. It gives me following message: "Sorry. We were unable to get an authorization from the bank for your payment. Please verify your payment details and try again. Alternatively, you can choose to pay using another payment option." PLEASE, FIX THIS ISSUE AS SOON AS POSSIBLE! I have tried multiple cards from different banks. It must be really bothering thousands of customers like me. There is no Net-Banking option while buying tickets via JP Miles. This is urgent! Have you created an online strategy not to let customers redeem their JP Miles? Really terrible customer care from you! Thank you.

hi, my dad going to travel on 21st may from vadodara to chennai. n his title from MR. RAVINDRA has been changed to MS. RAVINDRA i request u to rectifty as soon as possible. i dont want him to face any problem when he travel. i request u to reply it through mail. His travelling details s attached below Thank you Booking Details for Your Travel Dear Sir/Madam, Thank you for your reservation made through Via. Please use this email as a confirmation of your booking. Your Booking Details Booking Reference Number: FMN19NK3H3X Booking Details Airline JetAirways Flying From Vadodara Flying To Chennai Date of Journey 0415 PM, 21 May We will get back to you with your Airline PNR in a short while. Total Price Rs 4346.0 Passenger Details 1. Ms Ravindra Modi Kindly visit the following link to check the status of your ticket and also to print the e-ticket: click here Via.com Care Team

HI, I AM MEENAL CHAWLA FLIGHT ON 18.02.2015 WITH JET AIRWAYS FOR JOURNEY OF MY DAUGHTER (MRS LALITA CHAWLA) SENOIR CITIZEN OF 65 YRS AND MY DAUGHTER OF 8 YRS(MS DEEPAL CHAWLA), FOR FLIGHT FROM DELHI TO MUMBAI (9W546) WHILE CHECK IN AT AIRPORT FOR TAKING BOARDING PASS, THEY DENIED TO ISSUE CONFIRM BOARDING PASS EVEN TICKET STATUS WAS CONFIRMED .I HAVE COME TO KNOW THROUGH INTERNAL SOURCES THAT THEY HAD OVERBOOKED THE FLIGHT SO DEBOARD MANY OTHER PASSENGERS ALSO. THE STAFF HAD GIVEN HIM THE EXCUSE THAT THEY NEED THE HARD COPY OF THE CRUISE, THOUGH THEY HAD PRESENTED THE SOFT COPY. INSPITE OF THAT SHE PRESENTED THE SAME WITHIN FEW MINUTES BUT THEN THEY DENIED HER WITH CHILD TO BOARD THE FLIGHT. SHE WAS REQUESTING WITH TEAR IN HER EYES BUT THEIR MOTTO IS TO MAKE MONEY. I HAD EVEN SEEN THE WORST STAFF & AIRLINES THROUGHOUT MY TENURE.THEY SAID IF LAST MINUTE SEATS WOULD BE AVAILABLE WE COULD ACCOMMODATE YOU IN THE EVENING FLIGHT. IN EVENING WHEN SEATS WERE AVAILABLE THEY ASKED FOR 27000/- FOR 1 WAY ONLY WHICH WAS HIGHER THAN ANY FRESH TICKET.WE DIDNT FIND THE FIGURE JUSTIFIED AS IF THEY DEBOARD THE SENIOR PAX & KID, THEY THATS THE DUTY OF JET AIRWAYS TO ACCOMMODATED BUT DUE TO THE GREED THEY WANTED TO MAKE MONEY. BY THE GRACE OF GOD THERE WAS AN AIRPORT STAFF WHO FELT MERCI ON HER AND HELPED HER WITH THE BOARDING PASS.AS SOON AS THE JET AIRWAYS TICKETING STAFF CAME TO KNOW ABOUT THE WHOLE SCENARIOA THEY WERE AFTER OUR LIFE. THERE WAS A GUY NISHANT WHO HAD TORTURED HER AND MENTALLY HARRASED BY FOLLOWING HER UNTIL UNLESS SHE BOARD ON THE CRAFT. NOW THEY FLOWN ON 18TH FEB EVENING FLIGHT. NOW THEIR TORTURE OR HARRASEMENT IS NOT OVER. AS I M ALSO WORKING FOR TRAVEL AGENCY SO THEY ARE ASKING MONEY FROM ME THROUGH MY COMPANY. 1.WHY THEY HAD NOT ALLOWED TO BOARD EVEN STATUS WAS CONFIRM 2. WHO IS RESPONSIBLE FOR THE SAME. 3. IS 10% OVER BOOKING IS IN THEIR TERMS AND IF SO WHAT ON GROUND THEY CHOOSE PASSENGER ON HOLD AND ISSUED STAY ON BOARDIG PASS 4. CAN THEY ACCEPT SOFT COPY IF NOT THEN THEY COULD HELP HER FOR BOARDING AS SHE PRESENTING WITHIN FEW MINUTES... MOREOVER THEY HAD CHECKED THE CRUISE STATUS WITH OTHER GUEST (MR PARIKSHAT MADDAN & MRS SUDERSHAN MADDAN) WHO HAD ALREADY CLEARED THE IMMIGRATION & SAME CRUISE VOUCHER FOR ALL OF THEM 5. WHAT ABOUT LOSS AND MENTALY HARRASMENT TO PASSANGER, AS THE SENIOR PAX WAS ABSOLUTELY FINE BUT WHILE MOVING FOR DUBAI IN EVENING THE JET AIRWAYS STAFF HAD TORTURED HER THAT SHE WAS NOT IN A POSITION TO GO SHE WAS ON WHEEL CHAIR AND CRYING LIKE ANYTHING. 6 IN INDIA IS THIS VALUE OF SENIOR CITIZENS & KIDS??

Highly disappointed with the services of Jet airways I would like write a complaint that I was travelling with my husband on 21 Feb 2015 from Goa to Delhi via connecting flight from Bangaluru. PNR :NMPPVN It was a long jpurney of 4.5 hrs and we were not carrying any food items as food was to be served during the flight. But to my dismay the food that was served was horrible and moreover it was stale and smelly. I was shocked that a prestigious company like Jet Airways are actually serving this bad quality food which are not edible and can cause upset stomach to anyone consuming the food. Moreover if you feel pukish after eating that food and want a cup of coffee or tea that was also not provided as the boiler was not working. This was just not expected from the airline company.I would therefore like to warn everyone against Jet airways and opt for other airlines.

Hi, I am a resident of Sec-70, Mohali and registering a complaint against Verka Booth in Park of Sector-70. First of all the licensed person is selling non-Verka products on booth and that too on double rates. For example:- I bought hajmola candies from him whose MRP is Rs.0.50 but the person is selling that @RS 1.00 (Double). When I asked to reconfirm that it was not a mistake. He proudly told that he sells at Rs 1. I hope to see some sort of action against such people who dont even bother to respect MRP. Please do the needfull or else do let me know if I need to escalate this further. Thanks

Dear sir/madam: With ref. to the a/m PNR, I am really sorry to say that you have utterly untrained and uneducated staff. Your manager on ground duty, Mr. Akil who was on duty on 19 th February had misbehaved with me. It was because of your mismanagement I missed my flight 9W 548 on 19th February. The flight timing was 7:45 pm and I was at airport by 6:25, and had cleared all formalities of check in and boarding. I don't know what went wrong and how did I missed my flight. When I asked your personnel, Mr Akil to help me in easing my anxiety, in spite of behaving politely he misbehaved with me. It is rule that announcement should be made number of times if certain passenger fail to reach on time. But it was only once that the announcement was made and I had reached within 5 mins of announcement. In spite of that I missed my flight. I had to spend one entire night at airport and also additional Rs.4532.00 I had to paid for another flight. As I believe hotel facility have to be provided by you. Unfortunately I didn't get any positive response. I now request you to kindly help me with my compensation. You are free to look into matter and do the needful. Thanks, Abhinav Chaturvedi. [protected]

I and my family members are frequent travellers in Jet Airways. My original return ticket from Bangalore to Toronto was booked on 27 May 2015 but due to emergency I cancelled and re booked in October 2014 but due to my health condition I couldn't make it so I changed the date to July 2015 and paid the penalty. But now again due to emergency I have to go within 5 days before 28 Feb/ 2015 I am willing to pay Rs 10, 000 to Rs12, 000 as penalty. Jet Airways are now telling there is no seats available for the entire month of March 2015 but if I pay $ 830 Canadian dollars or Rs 50, 000 I will get a seat immediately in higher class. I am not employed and rich to pay huge penalty. Can you please look into this urgent matter and get back to me ASAP. sara.[protected]@gmail.com[protected] Thanks & Regards Saraswati

I was travelling from kolkata to Muscat via Mumbai Luggage was through from calcutta. After reaching muscat i found one lock was missing from one of my luggages & from that suitcase some important medicines are missing. Rest of the material was ok. I guess it has been done in Mumbai only. My flight no is 9w 540. Name Diptendu Saha. Travelling on 19th feb 2015. I need my medicine & suitecase lock back.

Dear, SM!! I made a mistake while Booking ID -NF[protected] on MakeMyTrip.com. for the PNR: XHJSMS I had to book return flight for 25th May DEL to LKO & return on 22nd July Lko to Del for 2 passengers, through JetAirways. By mistake I chose the date as 24th May 2015 from DEL to LKO which was supposed to be for 25 May. This return ticket was booked on 18th Feb.I contacted MakeMyTrip.com call center on 19th after 10 hrs of booking the ticket's informing about my mistake & do the necessary changes. They are asking for INR 3500 (Airline Rs.1500+ Rs.250(make my trip)) to make these changes as a penalty. Where is one ways flight charges is just Rs 3300. MakeMyTrip.com call center rep stated that they can not make the changes without penalty however I can contact airways to see if they can do the changes with out penalty. JetAirways says that you have booking the ticket with MakeMy Trip & they can make the changes. You had ZERO penalty if you cancel date changes within 24 hrs If you had booked the tickets through us. The price for the tickets with them is also the same. Booked flight is after 3 months, all I am requesting is to see if my case can be presented to Jet airways & they can accommodate the request. I have paid 7, 374+ 700 (Convenience fee): Total of Rs 8, 074. Hence if for any changes with in 24 hr I am paying Rs 3500 one way ( Rs 7000 if I am making changes both ways). If I cancel the ticket, As a penalty, I am loosing INR 7200 & also losing on the convenience fee of 700, means total of Rs 7900. Where in cost of ticket is just 7, 374. I was requesting for the change of flight, Jet Airways 9W-2453 Sun, 24 May 2015 05:40 hrs to be changed Monday, 25 May 2015 05:40 hrs If JetAirways can make the changes for their customers without any charge, so they can also do the necessary changes for their brokers like Make my trip. All I was requesting them is to present my case to Jet Airways, I am sure they would consider the request for their brokers if they do that for their customers. I hope considering my situation you'd try to help me. I agree I made a blunder mistake. Please see if you guys can help. A prompt reply to this will be highly appreciated. Regards

Booked a flight on 17th january from mumbai-delhi-chandigarh for Rs 7200. Delhi- Chandigarh sector was cancelled by airlines and i was told that i would get the appropriate refund but i got only rs 700 which is not even 10% of the whole ticket amount . Moreover i had to book a cab due to the cancelled flight which costed me around Rs 4000 and also i had to travel at night in severe cold. Its been more than a month and still no corporation from their side. I have sent countless emails and called many times but still of no use.

PNR-JSQJXO Its been long time speaking on the customer relations. Also wrote many emails to the guestrelations team, however haven't received appropriate reply. I want the explanation for this. Why is it taking so long? The customer relations team is also not replying to my email. I only want is to update the correct spelling of the passenger.There is also some changes in the timings. As I've received intimation of reschedule of the flight. I'm extremely unhappy with the service provided by the customer relation and also through the over the phone. I want you you to reply on [protected]@gmail.com contact number +91-[protected]

This is regarding complain number BOM9W43773. The same was filed on 15th jan at CSI Airport, Mumbai. My suitcase was damaged badly and I was promised by airport staff that a jet airways staff would visit me and replace it. However no one ever came and only after I followed up for days was the suitcase picked up. I then got a call that suitcase would be replaced with a VIP which is refused since my bag was just couple of months old and expensive. Mr Dheeraj from jet airways then promised that it would be replaced with a similar suitcase. I again followed up for days only to be told it will reach in a day, next day, in evening and such lame promises. Suddenly they backtracked and said suitcase will be repaired. I said ok. Now the suitcase got delivered by an utterly rude and ill mannered fellow who left it with my buildings security guard. To my horror the dent was removed by there are ugly marks and the lock code is changed. It's been a month, umpteen messages to Mr Dheeraj and phone calls. Either no reply or answers like, will get back, will get lock changed. Must say if this is Jet Airways service for customers then they should rather tell us well in adv that this is going to be a torturous experience. I am still awaiting some positive outcome though jet has left no scope to even hope. Aseem Arora

Hello, This is a very UNFORTUNATE, UNEXPECTED and HORRIBLE experience from the Jet Airways employees.We did believe that Jet Airlines is a customer friendly & one of the esteemed Organization in service sector. So I booked two tickets from Goa to Chandigarh. Below are the details of the flight 9W-7028. Booking ID NF[protected] Departure time : 1:40 PM from Goa Flight Date : 12 Feb 2015 My horrible experience began when we reached Goa Airport at 12:30 PM and at the same time we went to Jet Airways counter. There the executive told us that first we need to do security check of the bag, so we went there. As there is only one machine for security check so we stand in queue and waited for our turn. It took around 25 minutes there. When we were done with the security check, we went to counter again around 1 PM. After standing for about 20 minutes when we reached the counter for collecting our boarding tickets, the Airline executives refused us to board the flight and after continuous request she told us to talk with the supervisor. We went there and talked with supervisor but the language and behavior we got from her is unexpected and totally unbelievable. She used harsh words and spoke very very RUDELY. It was like that she even don't know how to speak with the customers. Due to this we were not able the board the flight and as we have to reached Chandigarh on the same day so we booked Air India Flight from Goa to New Delhi for Rs 26, 000 and from New Delhi we took train to Chandigarh. I want to ask you that : Is this kind of behavior customer should expect from the Jet Airways employees? As per her(Supervisor) she came to the security check queue and announced about the remaining passengers of Flight, which is totally false as we were in the queue from 12:30 PM and we haven't seen any Airlines executive came and announce for remaining passengers of Flight 9W-7028. Who will bear our financial loss we faced just because of RUDE and IRRESPONSIBLE behavior of Airlines staff? Who is responsible for this mental harassment? Now we are totally upset and harassed from the Jet Airways Goa staff. Because of them we suffered a lot, Financially as well as Mentally. So we are requesting you to please look in to this matter asap. Thanks Amit Dhingra [protected]

Dear Sir, Yesterday (on 16th Feb 2015 06:08 PM), I booked my ticket through Jet airways site from New Delhi to Abu Dhabi for 18 Feb 2015. The amount INR 13, 513.00 had been immediately debited from my ICICI account. Received following message from ICICI: Dear Customer, Your Ac xxxxxxxx7406 is debited with INR13, 513.00 on 16 Feb. Info BIL*[protected]*Flight-De. Your Total Avbl. Bal is INR XXXXX.XX What I have done to ensure that my ticket has booked? Called immediately to call centre +91 [protected] and informed about the same. he told me to wait for couple of hours to get the ticket issued Today, I have again called call centre and call centre agent informed me that ticket being not issued and your amount will be credited to my account within 24 to 48 hours. Requested Call Centre agent to transfer the call to supervisor - Which he has - Supervisor name: Abdul Razaq Time: 06:27 PM Call Duration: 1 hour The supervisor response was very rude and having unsatisfactory. He hasn’t helped me at all and provided any assistance in this regard and always saying to either re-book the ticket or if required send the complaint mail to [protected]@jetairways.com . Moreover, he told me that I can’t do anything - Sorry, to say Why such people are supervisor who doesn’t know how to help the passenger. It being very Urgent to go tomorrow. Despite of my fault, I am bearing all the consequences in term of money as well as journey delay. I believe Jet Airways is one of the prestige airlines not in India but in world and this kind of behaviour and responses are not expected. Hope you understand my situation and do the needful in this regard. Waiting for your response Regards, Parmod +91 [protected]

I traveled from trivandrapuram, kerala to lucknow, uttar pradesh on 8th feb 2015. along with my wife with ticket no.589 - [protected], 589 - [protected] ., airlines pnr NXKQRE.The flight suppose to have 2 stop in banglore and in delhi .I suppose to take 1st flight at 6am on 8th feb2015 from trv airport on 9w824 which i did .but my next connecting flight from banglore has changed from 08 Feb 2015 22:40 Hrs (from 9w7120 ) to 9w828 on 09 feb 2015 12:25 hrs . the delay made by airline was for almost 12hrs and my waiting period at banglore airport was almost 26hrs when I requested for accommodation, airlines has been denied from it .As par their customer care executive my ticket didn't have that facility . My whole journey suppose to end in 25hrs but its took approx 40 hrs and I had to expend extra 5k rupees for my stay at Banglore . i choose flight option instead of train because of time period but in the last I feel cheated as i spend so much money and spoiled my time as well . is there no value of time and money of a common man ? I need a compensation from the airline for this delay and for my extra expenses which I made in banglore for my stay . regards kunwar anand singh +[protected]

Dear Sir, I have complaining regarding my account No.[protected] to your executive since morning as i have to book tickets on these my account has been locked. I have made at least 5 calls to your office they said we have mailed you the new password to my email account but still now i have not recieved the mail. Please look into these matter as it is urgent. My Email Id is [protected]@rediffmail.com. Thanks, Jayesh Rai