Jet Airways Complaints & Reviews

Dear sir, Please find the below ticket, Physically ticket booked for Pune Delhi chandigarh on 19.01.15 with one stop. Ticket booked as follows i.e. Pune- Banglore-Mumbai- chandigarh. (19 & 20 the Jan with halt at Banglore), Check return ticket which correctly chandigarh-delhi- Pune on same day I.e.22.01.15. Round ticket cost to me 17833/- (Approx) This is absolutely computer mistake, system adjustments, or fraud by IRCTC or Jet airway to take the cancellation charges from customer who are not booking through agents, as Rs 6000/- Plus. I was forced to take out ticket again separately (onward + return) with higher cost.in same flight by paying 19000/- Please look in to the matter and confirm me the action so that I can cancell the via bangloru ticket immly. [protected]@irctc.co.in Jan 1 (1 day ago) to me ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Call our 24-hour Customer Care[protected] or (2) Email Us [protected]@irctc.co.in ________________________________________________________________________ Dear Customer, Thank you for using air.irctc.co.in Your flight ticket status is Delivered and the details are indicated below. Please take a printout of the Voucher of your booking from your Booked Tickets History page . You will carry this printout along with the Photo Identity Card on Check-In. Details Transaction Id Reservation Status Booking Date Origin Destination Total Fare No. of Segment [protected] Delivered [protected]:27 Pune Chandigarh 17833 5 Onwords Journey Pune to Bangalore Onward Journey Details Flight Departs Arrive Class Pnr 9W 2842 [protected]:25 [protected]:55 E GUUMUO Bangalore to Mumbai Onward Journey Details Flight Departs Arrive Class Pnr 9W 478 [protected]:00 [protected]:40 E GUUMUO Mumbai to Chandigarh Onward Journey Details Flight Departs Arrive Class Pnr 9W 489 [protected]:45 [protected]:10 E GUUMUO Passenger Details Onward Journey Sr. No# Name Type Age Tkt No. 1 Mrs KALPANA JANGAM Adult [protected] Return Journey Chandigarh to Delhi Return Journey Details Flight Departs Arrive Class Pnr 9W 2658 [protected]:55 [protected]:15 E GUUMUO Delhi to Pune Return Journey Details Flight Departs Arrive Class Pnr 9W 367 [protected]:20 [protected]:15 E GUUMUO Passenger Details Sr. No# Name Type Age Tkt No. 1 Mrs KALPANA JANGAM Ad ult [protected] We wish you a pleasant journey and hope to assist you with all your travel needs again in the near future. This is a proof of payment Dear Citibank Cardmember, Thank you for banking with Citibank. Rs 17, 833.00 was spent on your Credit Card 4386XXXXXXXX9021 on 01-JAN-15 at INDIAN RAILWAY CATER. Save while you spend with over 5000 offers & privileges on your Citibank Card. Know more Assuring you of our best service at all times. Warm regards, Manager - Customer Service Visit us at www.citibank.com/india or call CitiPhone.

Issue : Need Reimbursement for claim # DEL9W44909 History – Karin Svensson/ Flight # 9W0259/ Kathmandu to Delhi/ 28th Dec The bag was lost on its way from Kathmandu to Delhi on Sunday evening and is still not located. Total value of lost items is approximately 4500 EUR, please see enclosed breakdown in INR.

I have booked a lady ticket from Pune to Chandigarh with one STOP at Delhi. on 19.01.2015 and with round trip Chandigarh to Pune on 22.01.2015. The tickets are still confirmed but problem is that the ticket made through Flight / IRCTC by jet air ways is Pune ----Bangaluru---Mumbai----Chandigarh ( with two days journey with same price Rs 8964). Enquired with Jet / IRCTC both denied to accept their mistake. Since the tickets are for around trip of Rs 18000/- plus with irctc charges even. DUE TO JET AIRWAYS MISTAKE OR IRCTC MISTAKE I HAVE TO SUFFER AROUND 6500/- AS CANCELLATION CHARGES WITH OUT ANY REASON.while return journey the ticket is correct but I need to cancel both ticket as per the Jet policy I request customer care please look in to and refund me full amount after I put a cancellation request to you. BECASUE I HAVE ALREADY BOOKED AGAIN SAME TICKETS FOR AROUOND TRIP SEPARATELY BY PAYING again 18000/- AND PLUS vide pnr[protected] &589 [protected]. YOUR SYSTEM ADMISTRATION MISTAKE SHOULD NOT COST TO CUSTOMER.PLEASE REFER PNR-GUUMUO-TKT NO[protected] which i need to be cancelled. Please call me any query on [protected]

Dear Jet Airways Executives, I regret to inform you the service provided to me by jet airways. I had booked Jet Airways flight number 9W325 for Jan 01, 2015 from Hyd-Bom. Due to unavoidable reasons, I missed my flight. Also, I have a flight back from Mum to Hyd for Jan 04, 2015, for which I was informed I could not board it inspite of the flight being 3 days later. Also, when I asked for the policy paper stating the same, your representatives...

We were 4 passengers. On 29th December we had a flight to going to Mumbai via Kolkata.flight 9W 610 at 12 pm. At 11 am We reached bagdogra airport due to the traffic and accident.when we reach to the Bordingpass counter at 11 the staff told us to go to X-ray bag check and we went.the lady staff who were in the X-ray checkpoint told us the gate is closed.and we come back to the boarding pass counter again. The male staff who was there run out somewhere and didn't came back. Me, my wife, my mother and father were so upset. We really had to go to Mumbai to catch the next flight to Colombo Sri lanka.and that also jet aircraft.WE HAVE SPEND 200000 amount for the tickets but we didn't got any help from the jet team. Other airlines are really good because they will wait till completing the passengers boarding.WE WILL NEVER BOOK JET AIRLINES AGAIN.PLEASE BE HELPFUL EVEN NOT FOR US BUT TO OTHERS.

Hi Jetairways,

I filed property irregularity report for my 2 luggages that were missed. during my flight from Amsterdam -> Abu dabi -> Mumbai -> Bangalore.

I had checked in my 2 baggages that had extra 10 Kilos by paying 150 Euros more at the KLM luggage service point.

This was my official trip and I have returned to India after 1.5 yrs. The Baggagea contain cloths and other personal stuff that I have bought during this 1.5 yrs.

I had also bought 200 Euros worth Chocolates and 300 Euros worth New cloths for the Christmas and New year eve for my family and relatives.

Details of the Complaint:

File Reference : BOM9W66727
Tag Numbers : KL370983 and KL370952
Status : Collected 2 lost luggages but 1 suitcase fully damaged.

I would need the ETHIHAD/KLM/JETAIRWAYS to compensate my loss of luggage along with the new cloths that I have brought to wear until my baggages are returned.

I have brought 2 jeans pants, 3 shirts and 4 Boxers for the time being to wear since all my cloths are held up in the missing luggage.

Please let me know how you are going to compensate for the above things at the earliest Let me know if you need any more details. .

If you do not want my report to my company (Indian MNC) and ask them ro file a case in consumer court, then
do take action at the earliest.

Regards,
Raja

On 25/12/2014 i have a trip from Dammam to calicut (PNR: DUCKTH). The traveling was in connection flights.Dammam to Delhi, Delhi to Mumbai and Mumbai.The flight (9w 567) took from Dammam to Delhi at 1am (which was around 1 hr late).After reaching it took somuch time to get luggage.There was somany copassengers with me who missed their luggage.Since my luggage i got very late i missed the flight to mumbai.I met the supervisor in duty and they told they have no flight to calicut at that time also they said they will arrange flight to nearby airport.As i said they arranged flight to delhi to mumbai to Cochin.But they didnt arranged me any facility or cash for my travelling to Calicut.I requested them for taxi but they disagreed.I was very busy and if i argue with them i will loss that flight also i took flight to Cochin.From cochin i went to calicut through road.Which cause me high expense for petrol.Also i lost my time also.

From: raghava reddy kurri <[protected]@gmail.com> Date: Wed, Dec 24, 2014 at 2:53 PM Subject: Refund of arifare To: [protected]@makemytrip.com Cc: [protected]@jetairways.com From: raghava reddy kurri <[protected]@gmail.com> Date: Wed, Dec 24, 2014 at 2:53 PM Subject: Refund of arifare To: [protected]@makemytrip.com Cc: [protected]@jetairways.com Name Venkata Sandeep Kommaraju Flight 9W 2749 Cochin (COK) to Chennai (MAA) and Chennai (MAA to Hyderabad (HYD) on 10.12.2014.PNR VDHOGH. Ticket cancelled due to abnormal delay in flight vide Ref Virtual Coupon record[protected] Refund of fare of Rs 3468/- not yet received. Kindly expedite There is no response till date not even acknowledgement. Not only the flight is delayed but also the refund, despite untold inconvenience caused to the guest. Please refund the amount immediately.

Had one of worst experiences by Jet Airways !!! My flight was from Mumbai to Mangalore on the 26th night. The flight was delayed, service was OK, food SUCKED as usual, but that's all ok and normal !!! I reached home just to know that my check-in baggage was not only TAMPERED with but items inside were shuffled out and FOOD ITEMS WERE EATEN from the baggage !! And for courtesy sake even the eaten chocolate wrapper was left inside the bag !!! This is highly ridiculous !!! Who the hell do you ppl think you are and how do you even dare to open a passenger's luggage without their presence !!! Absolutely horrendous !!!

My complaint is about lounge theft in Jet Airway9W 230 .My name is Sheetal Kaur.I am travelling from Brussels to Delhi on date 19 Dec 2014 from Jet Airways 9W 230.After arrival in India we found some things are missing and theft inside my bag which is cut out from side with sharp weapons.So, in this accident i have lost my some quantity and money which details are 1 black bag, 500 Euro cash, Make up kit (150 Euro), 2 pairs Gents suits (140 Euro), Shaving Machine (70 Euro), 5 baby suits (110 Euro), 2 baby jackets(50 Euro), 5 pairs footwear (35 Euro), 1 pair another Footwear (10 Euro), Medicines Nr about (150 Euro), 1 pcs Phillips cloth press (350 Euro) and some other quantity and things which are forgets by my mind.After this accident I have Complaint and Report in Delhi Police. So I will request to you that pls take immedietly action on this accident otherwise i will contact in Media and complaint to Consumer Court.It is a very poor and bed impression on your Company and also cheap Service. Contact Details Name Sheetal Kaur Flight No. 9W 230 Arrival Date[protected] Contact No.[protected],[protected] e-mail id [protected]@yahoo.com

My JP number is[protected]. Jet Airways is in partnership with HolidayIQ and gives JP miles to members who post Hotel reviews on HoildayIQ which are accepted and published. I submitted a Hotel review on Sptember 21, 2014 which was accepted and published on the HolidayIQ website the same day however Jet Airways did not credit 150 points to my account as per the offer. I have provided Jet Privilege the review submission confirmation mail from HolidayIQ, the link to my review on the HolidayIQ website as well as pasted my review on the website in a mail to them in multiple mails since September 21 however Jet Airways has very shabbily going round in circles by giving canned responses saying I will get a response in 72 hours and then asking for the same proofs that I sent (as mentioned above). They have been playing this game for three months now and there is no end in sight. Once in October, one of their staff called me up and was talking about Trip Advisor when the matter dealt with HolidayIQ. He said he will call me back however never did. This is not expected from a brand like Jet Airways!

Dear Sir I had purchased 500 JP Miles through Jet Airways Website (online) on 18.12.2014 vide transaction reference no 91612 to credit in my Jet Privelege account no.[protected] with an intention to book a ticket by redeeming JP Miles. To my surprise till now these 500 JP Miles are not credited to my account because of which I could not book the required tickets by redeeming my JP Miles. I had send a mail to Jetairways customer care on this on 18.12.14 &amp; 19.12.14 for which I received a system auto-generated mail response, however no action is taken till now to credit these JP Miles to my JP account no.[protected]. I am also not able to jet airways in their customer care no.[protected] / 61211000 which is again put on auto-recorded voice / message. Request you to intervene immediately and credit back the 500 JP Miles immediately to my JP Account enabling me to book the air tickets immediately. Hope I receive an action through and not an auto-generated response once again. Incase if you would like to call me, please do call me in my mobile no.[protected] or [protected] Thanks and Regards Subhash. A.C.

My Accounts was locked stating tha two JP Accounts are linked up to the same mobile number.Howeever inspite of sending mails ( 2 mails) and calling up them thrice, they have not unlocked my accounts. Because of this I could not book online tickets.

One of my bags almost like this photo large size which was checked in at JAIPUT airport to Jetairways from Jaipur India through Mumbai on Jet airways on 16th evening to Mumbai and was supposed to be connected to Kenya Airways to Kenya, is delayed. I was informed at 3..30 am yesterday when i had boarded the plane BY A FLIGHT CREW MEMBER OF KENYA AIRWAYS AT MUMBAI that one of my bags was not connected and gave me a document which I signed and said it was to arrive on 18th with kenya airways from Bombay arriving 6.30 to 7.00 am. i rang Kenya airways baggage section and registered my case. However by18th yesterday morning i went to JKIA and did not get the bag. ALL MY CLTHES WERE IN IT . The bag is brownish pink, large cabin type with with a trolley and handle, with a small lock. Where is my bag . My bag is pink and has a trolley, it is large and had a small padlock IT HAS THE bar code NUMBER of 05899W646007 and the writtings KQ 203NBO, 9W 454 BOM. AFTER REPORTING IT I WAS GIVEN THIS REFERENCE NUMBER; FILE REFERENCE: NBOKQ1335616DEC140525GMT It has clothes and Books. PLEASE FIND IT.NAME: SERAPHINE MORAA ATAMBO TRAVEL DETAILS PASSPORT NUMBERA1868667ABACUS RESERVATION CODE MDWWNA/1BISSUE DATE 03Sep2014TICKET NUMBER [protected]ISSUING AIRLINE JET AIRWAYSISSUING AGENT KBTIL US EMBASSY/ACOISSUING AGENT LOCATION NOIDA INIATA NUMBER 14303472 B) JAIPUR INDIA TO MUMBAI, INDIA 16TH eVENING:irline ReservationCode HRJBDUClass ECONOMY / KSeat Number CHECK-INREQUIREDBaggage Allowance 40KBookingStatus CONFIRMEDFare Basis K2CRTIPNot Valid Before 16 DECNot Valid After 16 DECJET AIRWAYS OPERATED BY JETKONNECT16Dec14Time Time Terminal 8:55pm 10:50pm TERMINAL 2 16Dec14 B) MUMBAI TO JKIA NAIROBI ON 17TH MORNING Airline ReservationCode HRJBDUClass ECONOMY / SSeat Number CHECK-INREQUIREDBaggage Allowance 40KBookingStatus CONFIRMEDINTERNATIONALINERNATIONAL 1CFare Basis S2LRTCKENot Valid Before 17 DECNot Valid After 17 DE JET AIRWAYS9W 6203 Operated by:KENYAAIRWAYSTime Time3:10am Terminal 6:35amTERMINAL 2 Terminal

Hi all I am very upset over a small issue that was not handled correctly by your call center agents. I am sure there should be alternative provisions to minor typo errors in names. Agents with whom I had a terrible experience - Pankaj Sharma, Ajay Thakur and their supervisor Neeraj Kumar. PNR No. DOWDWM, KAYIMZ (3 flights in all) Passenger Name - VIREN KUMAR SHAH I had booked the enclosed flight tickets yesterday for my brother through makemytrip.com, unfortunately there was a typo error in the name which should have been VIRENDRA KUMAR SHAH instead of the above. I got it changed for the Indigo Airlines Flight, but when I contacted the Jet Airways call center, the above agents were persistent that it cannot be done and I should cancel the tickets bearing a huge cost of Rs. 6000/- in cancellation and then go with a fresh booking. This is ridiculous. Firstly its not easy for a middle-man to book air tickets with charges being so high, but in emergencies while they book and they face such issues, it becomes worse. May I please request your attention over this and contact me at +91 [protected]. Thanks Samir Shah

An amount of Rs.5762 was charged to my credit card while I tried to book through the jetairways app on my mobile on 17 Oct 2014. The transaction didnot go through and it clearly displayed that there is error but the amount was charged to my credit card. Eventually I booked the same ticket through Yatra.com and it went through. I didnot receive any communication on the booking from Jetairways. I immediately asked my Credit Card Bank to stop the payment. They informed me that if the amount is not remitted back in two days I should complain them, which I did as I didnot receive the funds back. I intimated Jetairways by mail on 21 Oct 2014 on the same. From that day not a single positive response has been received except a mail stating that the issue is taking more time and more investigation has to be done. My bank gave interim credit but reversed it saying the amount was charged by Jetairways. Even a credit was received from Jetairways this month but was reversed in 2 days. I have been following on the transaction for the past two months. Every time I mail (till now 8 reminders)I get an automated mail stating that they will come back in 72 hours and till date the issue stands unresolved and the money is still lying with you. Request you to reverse the amount charged to my card no.[protected], ICICI Bank, Platinum Card. Jet Previlege account:[protected]. Regards Sreedhar Challa +91 [protected]

Hi, I am regular commuter between Mumbai and Chennai through flights. Recently I travelled in JetAirways flight 9W 487 PNR:ELGDJD ON 04-DEC-2014. I had a very cumbersome journey right from the check in till landing. Firstly the kiosk machine placed near the ticket counters wont accept my frequent flyer number, so I had to go back in queue and check in again to get my frequent flyer no punched in. Then came the big turn off, in spite of booking veg Asian dinner, the in flight services said they don't have any dinner left and served us bread and raita. This is not acceptable and they didn't even offer any alternate meal. If you are charging for dinner, plz make sure we get served what we booked. Regards Niveshram

Dear Sir/Madam, I, KN milli a Central Govt Official, would like to bring your kind attention that I booked an E- ticket no[protected] and PNR-HBTCLK for Mumbai-Bhuj flight-9W-340 on 29/11/2014 and departure time was 15:10 hrs. As per my scheduled of the journey I reached Mumbai domestic Air port –terminal 1-B exactly 14:10 hrs (Meru’S taxi bill) and reported at 14:12 hrs for check-in with showing my E- ticket to jet airways counter no-70, where a male executive was sitting. He told me to queue-up in counter no-71 where, a lady executive was there. After 10 minutes again I enquired counter no 70 that time is very short for check-in, then he again told me that do not be impatience and please be on queue on counter no 71 and advised me need not to worry for the delay. So, I continued queue on counter no 71.By the time, when my turn had come on counter no-71 at 14:29 hrs, the lady executive who was in counter no-71 told that me that the time was late so she cannot accommodate in this flight. I was so annoyed that every detail was reported to nearby manager of jet airways. Then he managed to book another flight 9W 7205 with E-ticket no of[protected] for Rajkot, it is nearest to my previous destination i.e. Bhuj on same day by taking additional amount of Rs 289 from me. I was on Central Govt Duty and I had to report Kandla Port Trust that day itself for important meeting .But could not do that. Moreover, as per govt rules a govt employee cannot travel any private airlines if airindia flight is available at that sector in particular date. That day, Airindia flight was available in this sector (Mumbai-Rajkot). So my TA/DA claims will not settle in my department and I could not report to concerned authority. Therefore, I have lost literary -financially, mentally, physically and departmentally in my reputation due to shear negligence of your executives. So, a minimum compensation of all of these reasons I am demanding f Rs 50, 000(fifty thousand) for the same.Otherwise, the matter will be brought to the knowledge of appropriate forum along with Ministry of Civil Aviation, GOvt Of India.

PNR - DOSYJU and VHAOZD We were coming back from Goa on 2nd November'2014 by S2 4385. My wife, Rupali Chanda fell inside the bus while getting transported to the aircraft . She immediately started bleeding from one leg and her other ankle started swelling. We somehow boarded the flight and I requested the crew for first aid box. She flatly told me that there was no first aid box on board and took out couple of band aids saying that's what she could manage. I was surprised but that seemed to be the case ! We tried to stop the bleeding with tissue paper. Her ankle was swollen up and the crew gave us a few ice cubes in a plastic glass. I had to make a temporary ice bag by taking out the Jetwings plastic cover. I sent a complaint in this regard to Jet airways on 6 th November ' 2014 but have not received any reply so far. It's utterly shameful on the airlines part that first they violate the safety Norms and then dont have the courtesy to respond to the complaint of a passenger.

I traveled from Jodhpur to Bangalore on[protected] by Jet Airways flights: 9W 2552 - Jodhpur to Delhi S2 4608 - Delhi to Bangalore PNR: FBUUVH I had one checked-in baggage, which was sealed in front of me, at Jodhpur airport after screening. When I reached Bangalore, I noticed that the seal was missing and when I opened my suitcase I discovered that it was tampered. 1. Rs.10, 000/- cash was missing. 2. I had 2 purses in it, all the zips of those purses were open. 3. My stuff was re-shuffled, and one could clearly make out that someone has tried to search every corner of my suitcase. Clearly someone has broken the seal during transit and removed the money. This is unacceptable from the international airport of the capital of India, a severe security breach. I wrote an email to jet airways also, but haven't got any response from them as of now. I am attaching picture of the tag on my checked-in suitcase. I request you to raise a case and do proper investigation of this matter. I have also raised a complaint with the Airport Authority of India, and the complain number is:[protected]. Note: I see similar complains from other passengers as well, and I feel this is the responsibility of the airport authorities to take proper measures to prevent such kind of cases, also blacklist such irresponsible airlines.