Jet Airways Complaints & Reviews

Flight scheduled to reach at 20:30 but reached at night 00:30. Worst time management airline. Baggage allowance : As everyone knows when we are travelling baggage will be equal to hand luggage+Laptop+ check-in luggage but this people putting the laptop as hand luggage. When we done the booking in yatra.com, they confirmed that it will be like which i mention above. This people cheated the passenger and in the name of cheap price cheating everyone i.e getting money in different way . My kind suggestion to everyone dont ever book ticket with jet airways u will end up feeling bad so book other airways.My ticket Cost is Rs 3200 and my baggage allowance in Rs 4500. I decided i wont travel anymore with this airlines. Customer care is also bad, when we call and ask whether u will accept debit card in jet airways counter in airport will you people accept. They are saying i cant promise you, it can available but not sure. Wow what a answer to the passenge

It’s been worse experience of my life during travelling with Jet Airways … I booked my ticket in the month of April 2014 under PNR BMPKUG, E Ticket Number[protected] to Dubai reached Delhi Airport at 9.50 am at Jet counter . First lady (Sanchita) was busy with customer so I moved to Supervisor for boarding pass .. who pulls the rug from my feet the moment, Person name TINA Employee code Number – 10784 said that she already issued our blocked seat to someone else due to over booking & was informed to take flight schedule after 9 hrs I was with my infant not carrying milk & food for 9 hrs, there is no place where my old mother can rest but she did not listen anything and threaten very badly that if we will come again and again to her desk she will ensure that we will not get evening ticket also I was stunned that how a lady can misdemeanor and Unscrupulous with small baby and old person, she was after us to cancel the ticket and take refund ….. what about my other booking – least bothers I checked with her senior Nishant (Duty Manager, Mobile no. [protected]) also but hope less …. she left seat and gone for makeup and lunch as they were celebrating independence day & my self- feeling fool roaming here just because my travel agent insist me to book flight with jet airways else I was interested with Emirates only I am regular flyer of Emirates and other AIR LINE even some time reached on last moment but never ever face such behavior .. I need reply from chairman office the reason to offload an infant and old lady while person reached on time and booked/ blocked seats 3 months before if none of any action taken will go to media / consumer court definitely Passenger Names- SONIA GUJRAL, CHANCHAL GUJRAL, SAISHA Thanks & Regrds Sonia Gujral Head Logistics Asahi India Glass Ltd Tower-B, Global Business Park Gurgaon Mehrauli Road Gurgaon Tel –[protected], 14 Mobile - [protected]

Dear Sir/MadamI wish to lodge a complaint with your organisation for the way I have been treated by Jet Airways. I booked a trip earlier this year through the website opodo.fr from Paris to Delhi via Mumbai. I was due to return to Paris on the 17th August and have been stuck in a Mumbai hotel ever since. Opodo tell me Jet Airways twice denied me the right to fly for 2 bookings Opodo sent me by email. Opodo and Jet Airways are now ignoring all my calls for help.I have incurred numerous expenses such as hotel, taxi, phone calls in order to try and break the deadlock with these 2 companies, all to no avail.I would be grateful if you could advise what my rights are and how I can request from Jet Airways that they put me on a flight to Paris as originally planned.Best regards, Michael Garvin

To whom it may concern. I flew with your airline on the 13th August2014; 9W0120 Bangkok to Bombay 21:10 PM and Bombay to London Heathrow at 14.8.14 @ 01.40 AM I am writing to express how extremely disappointed I am in your airline and the attitude of your staff. When arriving in Bangkok to check in for our first flight I was appalled to find that your airline had not been communicated about my NUT ALLERGY. Before flying I ensured that I contacted the airline informing that I need meals that meet the requirements i.e nut free meal. I asked the lady who checked my party in at Bangkok if this was on my ticket and she directed me to her supervisor. The response from the supervisor was most unhelpful stating they don’t have this information and is to late to change. Then they stated how I should have been more organised in informing your airline. I took great offence to this as this a serious condition that impacts on my daily life and without fail I ensure I have put the correct procedures in place to reduce the risk of going into anaphylaxic shock. The staff attitude to myself was patronising stating maybe I should of planned my trip better and there isn’t any thing they can do. I found this extremely difficult to accept knowing I will be flying for around 15 hours with out food that meets my need. The outcome at Bangkok airport was they would try and inform my 2nd flight Bombay to London Heathrow, but had to accept no nut free meal would be provided on my flight to Bombay. On boarding my flight from Bombay to London Heathrow the crew again was not informed of my condition. I spoke to the supervisor on the flight and stated this was no communicated and was unsure of what they could do for me during that flight. I feel extremely let down by your airline, it was my own judgement not to even eat any of the meals provided as the crew stated not guaranteed nut free as I didn’t wish to have a anaphylactic shock, if this would of happened your airway would have had to make an emergency landing which I am sure would of being extremely costly. I do wish for this to be looked into as a matter o[censored]rgency, as not having substantial amount of food for the flights affected my well-being and is not acceptable. What I find concerning is flying out to Bangkok another airline pulled out all the stops to ensure that my needs where meet.

I booked this ticket through sastiticket traveling agency where print out not showing non refundable. But when I cancelled the ticket all amount had been deducted due to non refundable ticket. When I booked the Jetlite ticket why printout not showing 'N' Marks beside the booking procedure. Company will deduct Rs. 2150 + 2150 per person for two sector but the 2nd sector shows the biling amount price Rs.910.00 each person. How company will deduct then 2150.00 for 2nd sector. This is fully cheating to the customer. so please lodge the complaint and do the needful Passanger name : PALLAB RANJAN NEOGI SWAPNA NEOGI TICKET AMOUNT 10, 780 Flight No sc-4165 Airline PNR OQNWXK, CRS PNR : N4LBWA, TICKET NO.[protected] JOURNEY DATE : 26.08.2014 BANGALORE TO MUMBAI AND MUMBAI TO VADODARA email : [protected]@gmail.com

Dear Jet airways representative, I got to know about your flight delay (PNR number CEHSCP, flight from Chandigarh-Delhi scheduled for 16.Aug 2014 at 12:50hrs) when I arrived at Chandigarh airport for check-in. I booked this flight from your website (www.jetairways.com) and also provided my phone number and email address for any communication, however I received no information of delay or cancellation in advance. Due to above delay, it caused me huge inconvenience and I missed my international flight from Delhi to Munich, due to which I had to book a new flight to Munich for which I had to pay 45, 625 INR + taxi charges of 4, 000 INR to the Airport. Moreover, I had to organize everything of my own leaving all my work apart. I kindly ask you to reimburse until 25th of August 2014 to my credit card (details provided during booking), above mentioned expenses (45, 625 INR + 4, 000 INR) which I had to pay from my pocket for inconvenience caused due to your flight delay. I look forward for your urgent feedback and confirmation on above reimbursement. Best regards, Piyush Goel

My family ( Me, My husband, 7 yr old daughter and 4 yr old son) were on a trip to India from Las Vegas.The itinerary was booked by travel agents Travelopod (http://www.travelopod.com/). We were allowed 2 bags per United's ticket on our onward journey. I have my itinerary for your reference (not sure how to attach it with this complaint). United told us that they won't be able to update the bags allowed on our return ticket as it was not the starting carrier. Jet Airways was the first carrier on our return journey from Bangalore to Mumbai (1 hr 40 mins flight). My whole trip was approx 40 hrs long. Below is Jet Airway's baggage policy from their website (http://www.jetairways.com/EN/US/Baggage/PartnerAirlines.aspx) : Baggage information for journey(s) to / from United States of America (USA): For journeys(s) to / from USA, Jet Airways will honour the baggage policy of the first marketing airline irrespective of the ticket issue date / validating airline. We also called up Jet Airways' customer care in India (at least 3 times) to confirm that United Airlines is the first market carrier for this itinerary and that we would be allowed 2 free checked-in bags on our return flight from Bangalore to Mumbai since United would be allowing us the same. Since we got the same response that we got from 3 different Jet Airways customer care staff, we proceeded to Bangalore International Airport on Jul 1st 2014, after 10hrs drive from my home town, with 6 bags for check-in, 2 carry-on(s) and 2 personal items. However, Jet Airways refused to check in the 2nd bag free of charges. The lady at the station was not aware of their own baggage policy that is also published on their website. The station manager, Raghu was extremely rude and refused to acknowledge our onward ticket ( that clearly mention 2 free bags were allowed ) and the baggage policy on their website. 2 hrs later, he suggested that we pay for the 2nd bag and write to them to get it reimbursed later based on the review of our conversation with their customer service staff. He also added with a grin that the call recordings may be deleted. We then repacked our bags and paid $100 for 1 bag and returned our 6th bag containing many emotionally valuable things that can't be replaced by anything locally available here. It was so humiliating and saddening. My children were scared by the manager's rude behavior. They don't want to fly anymore after this harrowing experience. Since they didn't honor their company policy (not to forget that they initially weren't aware of it) or their customer service's agreement, I have no hope of getting a fair redress from them. I am not able to put this humiliating experience ( that also resulted in negative impact on my children beside waste of time) behind. Please help. Thanks, Prajina

I had booked tickets for my parents for Goa for 10th july on Jet airways. However due to my mother's emergency Bypass surgery, they were not able to travel. I had paid Rs 9834 for both the tickets. Jet airways took Rs 8000 as cancellation charges and gave back on Rs1238. I had written to their guest relations requesting them to consider the medical emergency and consider giving some more decent refund. First no one bothered to respond till 15 days and after sending reminders they gave a standard response of pasting their fare cancellation rule. I had offered to send my mom's medical records for them to verify if the case was genuine. But they did not bother to see anything and said no changes will be made. Such callous approach shows they are just interested in making money. I am sure they must have sold off the cancelled tickets at higher amount and recovered their cost. So they end up making double money, taking 80% of cost from cancelled tickets and then selling those tickets at higher rates. Also the cancellation of Jet airways is higher than other airlines like SpiceJet or Indigo. Who has given them rights to charge higher cancellation than other standard domestic airlines. If the government has agreed to let the any airlines charge such high cancellation charges for even low cost tickets that means the government is giving them rights to rob people openly of their hard earned money. I regret booking tickets on Jet airways. When our family was going through stressful times, Jet airways added to that stress with their stand on not giving waivers for any serious medical conditions. .

I am frequent flyer for jet airways no. 9W[protected] Booked E ticket no.[protected]. Mumbai San Francisco
Return Chicago Mumbai while leaving Mumbai. Sanfransisco. You allowed 2pcs l laugage now while for our return travel you have given connection with American airways they allow just one PC / person now what to do with our another bag they charges 125 /$ bag which very unfair my wife is traveling with me too she is frequent flyer too will appreciate your prompt reply as we are leaving on 18th of August. From Chicago or in future we have to stop traveling with jetairways

I was informed on more than one occasion from different customer service agents the requirement to upgrade using miles is subject to" business class seats being available." Subsequent to this confirmation, I booked my itinerary for economy class so that I can use miles to upgrade. When I called the agents back to request an upgrade, I was then told by the agent "sorry no business class seats are available." I checked online for a business class seat which showed it was available. When I confronted the customer service rep with this information, i was then told that "those are revenue seats, no miles upgrade seats are available." No point was that information told to me. With regards to this complaint, I have wrote emails, and have called jet customer service and jet privilege number several times over the last week. After being on the hold for significant portion of that time, they do not assist with the matter at all and just bounce my call around. On call instances I was told that no supervisor is available and they are only available between the time of 9 am and 11 am. When I called during this time, I was told that no supervisor is available. During these calls, I was told someone would call me back, to-date I have never received a call from them and have always had to call back and follow-up with the status and to why I received no call even when promised I would receive a call back. My issue that started this whole fiasco still remains pending with no resolution. They are not telling me there is nothing they can do, even though it was their mistake for which I am paying the price. The other option is for me to PAY for a date change upon which they MIGHT be able to give me an upgrade but that is not guaranteed. Basically they are in the business of misleading so that they can get you to pay and subsequently they will provide no service (explains why their reservation desk had competent and friendly employees while their customer service and jet privilege staff is exactly the opposite). They agents demeanor is also very unprofessional.

Dear Gentlemen,

I am frequent flier of Jet Airways having FFP No.9W[protected]Silver).

This is to draw your kind attention to miss behaved by your cabin crew staff –Honey (may be Hani, as told by your other cabin crew members) when I was in flight No. 9W 791 on 12th June 14, from Delhi to Indore.
Please note that while web checking, I opted veg food and also requested to your said personnel to serve me veg food, when came to me. Despite he served on veg food to me.

On my request to change the same he started arguing and miss behaved even to accept his mistake. His manner was so rough and abusing. I do not expect this attitude from the company like Jet Airways.
He also passed the comment against vegetarian and challenge to do anything against him.

In my opinion this person is very rigid, arrogant, manner less and not right to deal with customers as this de-fame image of Jet Airways.

I want to registered as case against your this personnel under section 153, 295 & 295A of IPC.

Regards,

ASHOK CHATURVEDI
Dy. General Manager - Purchase
HERSHEY INDIA PRIVATE LIMITED
Plot No.5, New Industrial Area No.1
Mandideep-462046, Dist Raisen (MP) India
Phone : +[protected]
Fax : +[protected]
Cell : +91 [protected]
Email : [protected]@hersheys.com

Hi,
I booked a Direct Flight from Bangalore to Indore with JETAIRWAYS in month of April2014 (Travel Date was 27SEP2014)
and on 13JULY2014 i receive a SMS from their end that my flight stands cancelled and i have no option to take direct flight, all flights are via Bombay to indore .

I look at it as a Strategic fraud, first they ask u to book a direct flight much ahead of your travel DATE and
looking at the Comfort and less time the customer books the flight and later JETAIRWAYS change their commitments and put customer in a trap, where he/she has to bend to them.

I am not ready to Take it and want the company to answer and compensate me properly,
I have contacted their Toll free number: [protected], and the Customer care executive Name was SHAKTI, her Manager's Name was Ajay and the Floor Manager Name was "Aruysh Vadhva" - they all never tried to understand my issue and even argued -

I have put my Money in this airline - because they offered me a DIRECT flight, i paid the extra cost as well because i was saving time, else I could have gone for a Cheaper flight if intended for a VIA flight -- Worst effect is on my Baby who wil be accompaning me on my travel.

Kindly help me on same.
Parul Mehta
Mb:[protected]

From jaipur to mumbai - flight no. S2 4056 - codeshare 9w 7178 - departure 08july14 at 0725 hrs. My name is jayesh umrania - age 52 years - physically challenged by eyes - i am jet previlege silver member - membership no.[protected]. 931497
Jet airways staff mr. Vipin kumar - supervisor at jaipur counter = employee code no. 608599 had misbehaved with me. I was carrying a cabin luggage with me which was about 12 kg. The lady staff at counter suggested to put it into luggage. I have requested her to let me carry it with me. In between mr. Vipin kumar came to me and misbehaved with me on the argument. I have already respected rules of jet airways and given my bag for luggage. Mr. Vipin kumar was absolutely non cooperative, using abuse language for me.
When i told mr. Vipin kumar to give details of his identity card, so i can lodge a complaint against him. He was not ready to give details of his employee code, name etc. After that i have called security guard/police man on duty, i have two eye witness mr. K.D. Menon - mobile no. [protected] and justic hgf tarun sharma - mobile no.[protected]. You can also see cctv footage of this issue. I strongly recommend jet airways to terminate job of mr. Vipin kumar with immediate effect, as he does not have sense how to behave with the passenger and especially passenger like me who is physically challenged by eyes. I request jet airways to keep me in the loop on action action taken on mr. Vipin kumar within 72 hours, otherwise i will complelled to approach media and take necessary action. Thank you jayesh umrania [protected] = jayesh.[protected]@ymail.Com

Talking to Jet Airways call center is like talking to a wall, do not expect any reply but hit your head in nearby wall. I am repenting second time by purchasing Jet Airways ticket second time in my life, in mirror when i see myself, it looks I am looking to a FOOL. Since past two days trying to change a travel date for sector Bangkok to Delhi on 19-JULY-14, I want any date 21 or 22 or 23 JULY instead for this particular Travel. I am making in international call from Qatar to India and your guys keep me on hold to listen that not so good music and not at all coming back, do they need 10-15 minutes ? 10-15 MUNITES ? so dumb so slow, not responding. Your DOHA office, trying to call in their working time no response... same DNA. What a wastage of money and time... ===== JET AIRWAYS with deep repent and deep regret for buying from Jet Airways I am not expecting a reply from you guys ...if i receive one that would surprise me..just written this mail to you far sake of lowering my BP only... Sanjeev Chawla +[protected] DOHA, Qatar sanjeev.[protected]@gmail.com

Hi All, On 12th Dec, 2011 i had written a mail of appreciation for one of the manager at Jet airways, Mumbai but Today, 06th-July-2014 with my extreme anguish and unbearable tolerance will i am writing you all that my mother, who is a heart patient and not well faced hard difficulties at the Mumbai airport today when she was about to board Dubai flight. My Mother, Mrs.Kamla Khatwani, PNR - CQJOVT, had traveled thru morning flight from Indore to Mumbai today and she was having connecting flight to Dubai today itself. She has a resident Visa o[censored]AE and she can enter UAE within 1 year - according to UAE laws. But due to non-updated knowledge of Jet Airways employees sitting at Mumbai International Airport, she was not allowed to board the flight. The employees rejected her boarding saying she has to enter within 180 days, and they need a letter from UAE immigration granting permission her to enter if she crosses 180 days. We enquired in UAE immigration that if a person is having a resident visa and if she is having Business Partner Visa as well, she can enter within 1 year. But Jet airways at Mumbai didnt listen to this and finally they asked for the letter which costed my mother financial losses and more than that the mental loss and mind instability. With disheartening state, i am demanding an apology and a compensation for whatever it costed us, the financial losses and the mental torture my mother had been undergone being a heart patient. We were charged hefty fees of AED.430 (Rs.7100) at UAE immigration for the letter asked by Indian Officials at the Jet airways. Also, when my mother is having a confirmed ticket, then too she was charged Rs.5000 extra to get into evening flight today itself.

My flight boarding time was 6.45A.M I reached the Chennai airport at 6.00A.M I was standing in line from 6.05A.M for each fellows they are taking more than 10minutes to give a boarding tickets this first shows their incapability when I reached the respective person for getting the boarding pass at 6.15A.M he is saying boarding time has been closed for your flight I said there is more than half an hour for boarding and still the is flight has not taken off you can allow me to go they are saying as per rules you should be here by 1.00 hour before your boarding time yes ok I accept that but due to unavoidable circumstances I have reached late they are in the airport to help the passengers not to say we cannot do anything just reschedule your flight by paying extra RS12, 000 .They are talking to me for more than 20minutes in the mean time is it not possible to help me to board the flight. I have cancelled my flight on that day in the next day I paid RS13000 to book a ticket to reach Delhi.

I was flying along with my wife from Bangalore to Amritsar via Delhi, My onward flight was cancelled and we were stranded at Delhi airport. The Jet staff at the airport refused to provide any assistance whatsoever but assured us that our entire ticket cost will be refunded. We had to stay the night at Delhi and buy a fresh ticket to Amritsar for the next morning. My refund request reference number is BOM/JKQ/ND/170214/8389929 has been resent umpteen times but there is no response from Jet refunds department.

What is one supposed to do ????

Hollow, The Stray dogs have been causing a lot of problems to citizens in T.H kataria Marg area in Mahim. One Dog Came inside our building premises. We are facing a lot of problems due to them around my building (Manokamana). Can BMC please take care of this?

I am a frequent flyer on jet airways flights.i fly from dammam to trivandarum flight via mumbai last 23 June 2014.then baggage was missing .then the luggage was came on next day flight on trivandrum.before they are telling we are delivered on home.they call 24 June and informed me, you need to come and collect the luggage . they tell to us we are giving the travel expense.then i give a 3600rs travel expense.but they are giving only 2500rs.then the supervisor be have also soo bad. please do the need full.

Sir, Our staff member travelled from Chennai to Brussels on 11th June 2014. Chennai to AbuDhabi by Jet Airways and AbuDhabi by Etihad Airways. The baggage did not reach the destination and he launched a complaint. The reference given at the Brussels airport L&F ref no: BRUEY11403. Etihad Airways confirmed that Jet Airways did not hand over the baggage to them at AbuDhabi. JetAirways is not reachable on the phone. They have sent a formal acknowledgement for my email but no further emails or calls from them. I need help in taking action on Jet Airways who issued the ticket for the entire journey and are responsible for the lost baggage.