Jet Airways Complaints & Reviews

Dear Sir, I have already given our cargo in todays morning flight 9W 355/17 Mumbai to Delhi. I have enquired with the jet airways. They have said that it has been sent in the same flight.But the delhi officials denied the arrival of any such cargo. My clients have not received it. It is a frozen sea food item, perishable as well which costs me about Rs.20, 000. So please look in to the matter as soon as possible and do the convenient. Thanks, JAYADAS COSMO TRADING CO MOB-[protected]. email id- [protected]@hotmail.com

Conversation started March 33/3, 3:52pmRochak MangalHi, This is regarding Itenerary PNR: JNIVSV, ticket No.: 705-[protected] Passenger Details: Sunil Gupta Indore-New Delhi round trip 22ndfeb2014 and 23rd feb 2014 we booked ticket in Sunil Guptas Name but the ticket was supposed to be booked under Dr. Divya Gupta's name wife of my uncle Mr. Sunil Gupta. We booked a ticket in hurry as it was a MEDICAL EMERGENCY and Dr. Divya Gupta had to travel urgently but it was a mis communication and ticket was wrongly booked in Mr. Sunil Gupta's name. We called your call center and requested for a solution, so after multiple consultation your staffer NISHA(last call) agreed to allow Dr. Divya Gupta to travel on this ticket and put up special remarks in the PNR number.We didnt have a confidence in earlier communication and re-checked multiple times with your call center after remarks were being put and with due assurance went to airport early morning to travel, but airport JET STAFF refused us to travel and we had to cancel the booking and book a fresh ticket at higher FARE. Also it was cancelled within 2 hours of journey so the cleartrip.com website through which booking was done is asked for their own special cancellation charges, JET took its own charges and we are left with NO MONEY and LOOTED.We were accepting our mistake and took multiple assurances and confirmation from your call center on travel, then why did your airport staff refused? Yogesh your senior official have cross verified the call center recordings and have confirmed that mistake was on JET PART .This much action was only taken after multiple follow ups and 100's of calls to your call center and then too every time a diff. person picked up the call and whole story had to be narrated to him/her until your senior official Mr.Yogesh could take out some time to talk which is really frustrating and disappointing.I am only expecting a full refund for this itinerary and nothing else. JET already got its business as we booked a fresh ticket in same flight hence as an ethical treatment i can expect this much right? Rochak Mangal [protected]

Hello, Flight 9W2779 from Raipur to Hyderabad on 4th May'14 scheduled at 14:05 had been cancelled with no intimation. Moreover, I recieved a message telling " Dear Customer, there is schedule change in your flight 9W2779 and it has been rescheduled on 4th May'14 at 14:05". I started at Korba early in the morning to catch the flight and as I reached the Raipur airport, it was told by the Security that the flight has been cancelled. It was painful situation for me as I had an important meeting on 5th May'14 at Hyderabad. On request they offered me flight on 5th May. It was very inconvinient as they didn't provide any accomodation to stay on 4th night at Raipur and I don't have anybody over there. It was the worst experience ever. Thanks, Nikita Pande

This is regarding LHDZAW and passengers BHARATI ROY (73 YEARS) and PRIYANKA SARKAR, (22 YEARS) travelling via Jet Konnect from Ahmedabad to Kolkata on 15th April 2014. The tickets were booked on 23rd January through IBIBO and check in was done as per schedule through the airlines website. When they checked in today, they were issued boarding passes. Priyanka enquired about the short stopover at Delhi to which your staff responded that it was ok. Later on near the boarding gate they were asked to step back and take a different flight as the Delhi connecting flight gap was too short. They were been allotted a very inconvenient flight via Mumbai and reached at night instead of morning. The reason for booking a morning flight well in advance was that their house is locked and they need to get it cleaned. Also many others are involved which includes dropping, pick up, cleaners, internet service, etc who were given specific timings based on their Kolkata arrival time. In fact there was a Go Air flight just an hour later which was direct but your representative asked them to pay a fantastic fare to board that flight.

Even though flight from Singapore to Mumbai is approx 6 hours long, it was hard for me to kill time. Food served in flight was stale and tasteless, entertainment system was rebooting upon passenger announcement, flight crew had a negative attitude and lastly it took one hour for luggage to arrive. Not only for Singapore Sector, I have encountered bad experience for Dubai as well. Its decided, no more Jet Airways in future.

“Jet”, a premium airline of India which boasts of premium quality service to their customers need to take a close look at what they say and what they do. I had been harassed by the ground staff of Jet while flying from Guwahati to Kolkata with my Husband and my 2 month old Infant son. At the airport when we went to check in we were told that there are no seats available together, only middle seats were available and I would have to sit with my infant son (who is exclusively on breast feeding) and feed him sitting in a middle seat with two strangers beside me. When we requested the staff they told us that we should have booked our seats online in order to get seats together. But, there was no solution being provided to our immediate problem. We hence requested the staff t please provide us seats in the business class as they were available. We told them we donot require any first class services or meals. Just give us the seats so that I can breastfeed my son with privacy. This too was declined. We then decided to upgrade to business class. We were charged Rs.24k for the upgrade of all 3 tickets ( yes even for the infant ). Our luggage was 78 kgs in total. Individual allowance of 30 kgs is allowed per passenger travelling in Business Class. So for the 2 o[censored]s the allowance was 60 kgs. And then they charged us an additional Rs.5, 400 for the luggage. When asked about the baggage allowance for infant (for whom we did purchase a ticket) we were told that there is no baggage allowance and they cannot allow us the additional luggage without payment inspite of being told that the extra luggage was due to an infant travelling with us. Well, since this whole procedure took more than an hour to complete we had to rush for security check as the boarding had started. While security check my husband was again harassed. He was asked to remove his shoes for no reason and then asked to empty out our backpack. We were delayed at the security check for approximately 30 mins for no reason. From there we rushed to the boarding gate only to be informed by the officer there that the boarding has been closed. There was no announcements made or no one even came looking for us inspite o[censored]s having purchased first class tickets. It was only when my husband started trashing the ground personnel of jet that we were taken to the flight. There again we had to wait for 30 mins for take off since the count of passengers could not be tallied. In the heat with the doors open we were made t wait for no rhyme or reason. I am completely disgusted with my experience of flying by jet and demand answers to my questions. 1. When I purchase a ticket for my infant child for whom you are not asked to provide a seat or any other services then why am I not allowed baggage on that ticket? And if you provide me nothing then what do you charge me for? 2. What was the reason for all the harassment we had to undergo? 3. How can an airline close boarding when the boarding pass had been issued and the passengers had not boarded the flight? I request for proper action to be taken and answers to be provided. Mrs. Naheed Khan Flight no- 2364 Date- 29th April 2014 Time – 3.50 p.m.

well this is not a feedback but a complaint. we had to board a flight form Delhi airport at 18th april Delhi Leh flight, the flight was delayed by two hours we were not provided with breakfast, we had to ask for it the flight was cancelled when we questioned they told there was some technical problem we asked to swap us with some other airlines but they did not agree after the cancellation 3 flight from other airlines took off the same day. we were not provided with any accommodation . there were senior citizens with us who lived in leh they were not provided with any facilities they had to sleep on floor. I want to write everything in detail but your website isn’t accepting more than 2000 words I wrote but the whole thing got wiped. We r very thankful to the terminal manager of Delhi airport Mr.Gulati who helped us a lot. I need a response as soon as possible because I am really angry with the treatment provided by your airlines and I am not going to keep quiet . I just have one question when your airlines does not have proper airplanes to land on hill stations then on what bases r u still operating that sector? I need a quick response if I do not get a response I am going to file a case in CONSUMER COURT and what I have written is just starting of the suffering I have a lot to tell and please show some humanity because none of your officers in Delhi had any humanity they only knew how to fool and take advantage of the senior citizens and others. please I need a response.

Sir/Madam, This is to kindly inform you that I am passenger of your flight number 9W-17. I am writing to you to bring to your attention and report the stealing case from my luggage. I was travelling from Sydney to Delhi via Singapore. On reaching Delhi I realized my baggage was opened in transit by one of your attendants. There were 3 things missing from my bag. They were-: 1) Casio Watch 2) Apple Ipod First Generation 3) Ck one Perfume I am a Journalist and have covered many such incidents of bags being opened by airline crew but had not expected to face such an even myself. Kindly let me know what I am supposed to do post this. I have attached the pics of my bag and stuff that was opened for your reference. I have to leave for Dubai in a few days but I do not have any issues in filing an FIR and dealing with the whole matter as a journalist rather than a regular flyer. As a regular passenger of Jet Airways I expect some basic level of courtesy from the side of the airline and giving a sensible response and taking the needful action.

I have booked a ticket for PUNE to Chennai for 15.05.2014 flight for my family of four through the portal Makemytrip.com on 25.02.2014 itself.Airline PNR WMJVGG.Booking ID NF[protected]The family trip is for shirdi temple to pune by road and then pune to Chennai by flight. As I am having a pre-scheduled meeting at 4.00 pm on 15.05.2014, i have opted for the flight Jet Airways 9W 492, starting at pune at 11.10am and arrival at 13.00 hours with the travel time of 1hr.50 minutes.
While being so, I have received an SMS as well as a mail on 02.04.2014 from makemytrip stating that there is an change/amendment in travel itinerary. Immediately I have contacted them and informed that the flight is confirmed one. Not convinced by their reply, again contacted them on 22.04.2014. It was informed that the said flight has been routed through Bangalore and I should stay at Bangalore for more than 3 hours and will reach Chennai only at 6.00pm. These are all the information I have collected from the travel agent, wherein the Jet
airways neither contacted nor bothered about the plight of the family of four is supposed to undergo. This attitude and deficiency in service is bothering me more and causing discomfort to the unaware passengers.

Therefore, the re-routing of the flight and spending 3 hours in Bangalore airport for nothing is unnecessary to me. They delay in reaching Chennai will spoil my interest. Hence I request your good office to provide me a alternate to reach Chennai on 15.05.2014 non-stop without charging additional fare.

I had a Flight at 8:05 AM from Indore to Mumbai on 21/5/2014 with PNR Number as RQUAJU. Due to extreme traffic conditions we reached 1-2 mins late at the check in point and the person there was attending some other guest. I told him its emergency and I am getting late but he asked me to wait for 5 mins and after that he said which flight and said I am late cannot take the flight. He then called up his supervisor and they also denied. My father again called them and told them its very much emergency they were very rude and said we cant do anything. When I asked about refund they said they cannot do anything with the Ticket. No amount will be refunded. The contact person was Mrs. Rachna ( [protected]) at Indore Airport.I had people next to me who also didnt went through security check, the only difference they did web check in. I am very unsatisfied with your services. There are times when you reschedule the flights and change the timings with Hours differences, you dont consider our opinions or problems before changing the timings from your end. Then why when we face some issues, the authorities are so rigid to help. I need an explanation over this and I demand the action over these flight authorities. You cannot play with Passengers time by changing the flight timings when you wish and get so rigid when it comes to help them. Please reply fast. Shruti Kalantri

Today (19-April-2014) I travelled in 9W 457 flight from Mumbai to Hyderabad. My baggage tag number is : JA[protected]. I have not received my check in bag in Hyderabad. I travelled from USA to India. Your Jet Airways Hyderabad people(some woman called Harini) not at all responding to me. They are least bothered about my concerns. They are not willing to take my delayed baggage request. They said I need to produce a notary and not caring at all. This is VERY VERY bad experiance for me with Jet airways. I have travelled in many airways, but never had this kind of bad response from any airways. My contact information. Name: Mallik Kumar Chilaka Seat number :11F Flight number and date: 9W 457 (19-April-2014) Baggage tag number : JA[protected] Mobile:[protected]

This is to bring to your kind notice the unacceptable and unruly behavior on 16th April 2014 of the ground staff at the Chennai airport. As per the rules the flight checkin time for a domestic flight is a minimum of 45mins and a maximum of 90 mins. I was booked to fly on 9W492 to from MAA to PNQ. I was there in Chennai for an official trip and due to the language barrier and since I was not familiar with the roads I reached the airport counter at 8:15am and flight was to depart at 8:50am which means there was 35mins left for the flight to depart. The checkin counter staff denied me boarding since I was 10 mins late. I requested them time and again to let me board or find an alternative for me since my grandmother was to be operated and she was a cancer patient and the doctors had clearly said that there was a possibility that she would not survive. Forget about showing sympathy the staff supervisor made statements like he doesn't care if someone is dead or alive he could not help me at any cost. And after I raised my volume and told him that he is inhuman he got up from the counter and was almost about to raise his hand on me. He abused and told me to get lost. This is in no way acceptable. I have seen Singapore airlines accommodating passengers on international flights just because the actually believe in customer service and customer satisfaction and your staff could not do something for me on a domestic flight and above that the staff had the cheek to lie and tell me that the flight had taken off at 8:35am whereas the actual take off time was 8:50am. I regret booking with Jet airways cause I didn't reach in time and my grandmother expired. This is such apathetic behavior. I am definitely going to report this to the consumer forum and will have this in the newspapers as well. I am writing this email to let you know that you have hired and trained staff that does not understand the meaning of customer service. I will make sure I spread the word to as many people as I can so that they don't face the same thing that I faced. Shame on jet airways. This same email has been sent to the heads of jet airways. but they didnt acknowledge my mail. Now I am sure all jet airways staff is the same will definitely have this printed in the newspapers soon. Mansha Sharma contact number : [protected]

Highly disappointed!! My colleague and I had done our reservation for Flight 9W457 from Mumbai to Hyderabad at 7:20 AM on 8-Apr-2014. As per the information on the ticket the closing time for the check-in counter was 6:35 AM (45 mins before departure). Due to unexpected delays we were at the airport at 6:25 and reached the Jet Airways counter at 6:36, at which point the lady at the counter informed us that she wouldn’t be able to board us since we were a minute late. She proceeded to write 6:36 on out tickets before returning them to us, and asked us to meet the duty manager. We approached the duty manager after this incident and without even checking the system she informed us that the flight was full. We tried explaining our situation, informing her that we were delayed due to reasons beyond our control. But we still reached the counter by 6:36(a minute late). It was imperative that we on that flight since we had to attend a work assignment in Hyderabad. The duty manager, the lady behind the counter and the other staff were very rude, arrogant and condescending. There was no sincere effort to help or accommodate us. This kind of treatment and behavior from the staff of an organization like Jet Airways is highly disappointing and unbecoming. This lead to us booking a ticket with Air India immediately who were a lot more professional and helpful. I hope you would address this issue so that any future customers will not suffer and be inconvenienced as we were.

This is to lodge a complaint against Jet airways flight service we had booked a flight from Mumbai to Chennai and from Chennai to Tirucirappali (Trichy) as per the below flight details, Jet Lite - S2 ­ 3963 from Mumbai to Chennai - 16th April, 2013 departure time scheduled 9:25 AM Jet Lite - S2 ­ 3405 from Chennai to Tiruchirapally ( connecting flight) since the Mumbai flight delayed due to technical reasons and departed at 11:30AM and reached delayed at chennai. connecting flight schedule to departure from Chennai was 1:50 PM. and the passenger missed the flight and had to wait for 5 hours at the airport. passengers are elderly people of 70 plus age. Jet airways didnt take the responsibility of this callousness and asked the passengers to wait for 5 hours. i need an answer from Jet airways for this. rgds Nandha [protected]

Hi. I am one of your frustrated customers. I don't understand how a so-called world class organization like you can be so incapable of transfer baggage. My baggage got missed from Abu Dhabi, its been 4 days since I reached Bangalore and I have still not got my baggage. Today morning I get a call from your baggage team that my baggage will be delivered today. After almost 5 hours, I get another call from the people who are delivering my baggage...

Hello there, I traveled on Jet airways flight from Singapore - Delhi - Singapore as per schedule below: 24 Feb 2014 : 9W17 Singapore - Delhi 25 Feb 2014 : 9W20 Delhi - Singapore Two checked in baggage on Singapore - Delhi flight did not arrive with flight. I was unable to proceed with an urgent assignment for which I had traveled as all the material and documents were in my baggage. No proper reason was given for the non-delivery of my baggage, except that baggage was offloaded at Changi airport. I returned back to Singapore on 25th February without my baggage. The baggage was finally delivered to the address I requested in Delhi at 9:30 pm on 25th February, but it was too late. I requested for urgent delivery of the baggage on arrival at airport on 24 Feb and at least 10 calls were made to Jet Airways Delhi on 25 Feb requesting for urgent delivery of the baggage. However, no one from Jet Airways responded with a firm answer on the delay in delivery of baggage. I have been dejected by Jet Airways and their arrogant attitude. Thanking you, Arun Sethi

This is to inform you that on 11 th of April 2014, I had made my boarding pass at Ahmedabad airport fot Sector Ahmedabad - Mumbai [ refer PNR - ZPEWSZ ] and Sector Mumbai - Bangalore under same PNR. In sector Mumbai - Bangalore, I had opted for pre-paid meal and Rs. 220 / - towards the same was paid along with the ticket fair. While on board, I was informed by your in flight crew that my name is not listed in pre paid meal and insisted me to show the print out of pre - paid meal voucher. To my further disappointment, after producing the print out of pre paid meal coupon, I was information that, the product for which I had made payment is not in stock and alternate item need to be selected by me. I, refused to accept the alternate menu as I was not keen in any other option. This Mumbai - Bangalore journey of mine was nothing but only disappointment and humiliation.as I was made starve whole of journey. Please note that I am your FFP member [ Membership no .[protected] ] and am privileged to use lounge facility which I did not opt since I was carrying the pre paid meal voucher. Now please let me know the procedure for refund claim to my under mentioned e - mail id. [protected]@rediffmail.com V S Prabhu FFP No[protected]. Bangalore .

Jet Airways, Complaint for stolen Gold with Diamond earrings from Flight no. 9W264 Delhi to Kathmandu 12/02/2014, passenger name Saurabh Tripathi & Nupur Shukla. It is very disappointing that my Gold with Dimond earrings has been stolen from my baggage.While staring from from Delhi I kept the earing box but after reaching Kathmandu I did not find earrings in the box. I am sure that my Gold earring has been stolen by Jet only. This complaint is about to be 2 months and still not resolved, write many mails and do a lot of follow ups but still not resolved. Thanks & Regards, Saurabh Tripathi +91 [protected]

I have booked flight DOH-COK-DOH for 15th Dec 2013 and Return Ticket on 03 Jan 2014 with E-Ticket Number[protected] from a travel agent FLYCON TOURS PVT LTD ([protected]@gmail.com) and i have travelled from Doha to Cochin. Because of my certain circumstances i had cancelled Return ticket. Two months over i didn't get refund amount. Please mentioned how much will be the refund amount after cancellation and when will i get the amount ? Travel agent is always telling excuses. I am humbly requesting you to take necessary action. Or suggest me the concerned authority. Many times i have send request Jet airways customer care and my agent too. Take this letter on consideration

Travel Agency Details.

FLYCON TRAVEL CENTRE

39/2284 D25-26, D D Trade Centre
Jos Jn;M.G.Road, Kochi-682016.

+[protected]/ 3074100 /3013100/ 6494 326
Tele-Fax:+[protected].

[protected]@flycon.net

w w w.f l y c o n.n e t

To Jet AirAirways, This is with regards to our flight from Mumbai to Jodhpur (9W 315) as on 14th March 2014 at 11.40 am. We (My wife - Mrs.Payal (Udeshi) Shah & Me - Mr.Niket Shah) missed our flight due to some misconception and jet airways ground staff careless and shroud behaviour. We did our Web check in approximately 24 hrs prior our flight. Also had reached airport at 10 am, did our luggage check in and collected boarding pass at 10.15 AM as on 14th March 2014. Post that we were waiting at waiting lounge (jet airways gate) thinking there would be some announcement made with regards to boarding the flight, by 11.30 AM my wife went and checked at the boarding gate with a jet staff to know by when will the gates open to board the flight. But the revert what we got was shocking...they said flight gates are already closed and our luggage is taken out and they had to take lot of pains to search our luggage. I don't understand why same efforts were not taken to contact us? Or to search us? No announcements... no call were made... for us. Instead ground staff were rude and shroud with their words and were careless arguing with us for 8 to 10 mins and post that they called someone to check the status on the flight and they said sorry nothing can be done as the flight is already on the taxi runway. The effort which were suppose to be taken earlier were taken post arruguing with us. Even while arguing we asked them, why our names were not announced or shouted or why no one came to search us? They said a person had come to search us and announcements are not made on Mumbai domestic airport. When we were sitting in the same section but in the opposite direction of the screen and how come we didn't see anyone searching for us or heard our names??? We really fail to understand after making customer contact details mandatory why don't you people use it to call and check, when you already know that this particular customer is already in the airport premises and has already check in his/her luggage. Also we got our luggage one and half hrs post the flight left. If you people are pretending or are so particular about the timings than why did you made us wait for 90 mins. Why would one opt for flight. 1. He wants to save time. 2. He was to avoid the tiring long journey. We had opted for flight as we were going on vacation for 10 days to Rajasthan and had a long schedule to cover and we didn't wanted to get tired and spoil our mood in the beginning of our journey. But for you people its a serious business and customer service and customer satisfaction is the top most priority in your list. Which you have failed to deliver.