Jet Airways Complaints & Reviews

Am mirthas akbar and i booked a ticket on jet airways on coming 29th. I payed a amount of 7900rs for the ticket when i am asking for cancellations they told to give a refund of 300rs. Then i asked i don't want refund i will change my date and fly on july 6th the same flight costing rs 6200 in their site when i ask for a date change to 6th still they asking to pay a amount of 6100 then what the use of date change. Please help me with this issue.

I dr. Aradhana goutam and my daughter saanvii goutam are travelling from mumbai to indore and indore to mumbai with flight details mentioned as below. I booked ticket on 05th june 2017. Later my daughters school exams has been scheduled on the same days, because of which i am unable to travel. Though one my colleague richa chaudhary she will still travel.

I made a request to makemytrip as well as airline i. E jet airways people for cancellation or rescheduling but its very sad that the charges for rescheduling and cancellation per passenger are more the ticket cost i have already paid. Either allow me to reschedule on some non peak days. But its very sad that they are not so cooperative and charging very high. Same way cancellation charges are also very high i need to pay 4000/- extra per passenger to cancel my existing booking other than booking charges.

Later i i requested them to please allow me to make the changes in the ticket i. E please allow my brothers to travel in place of mine and my daughter's ticket.in this case neither you will loose your ticket cost that day nor i need to bear extra cost.in fact i cant leave ticket without travelling as well because the money is almost 11, 000/- and its a huge amount which i wont be able to bear. Please understand the problem 11, 000 is an amount where people have salary of one month. Its not at right to penalize somebody for a genuine reason.

I request you to please understand the problem and allow me to make the changes as requested.

Flights details are as follows.: —

Mumbai to indore
Flight - jet airwaya 9w-7016
Pnr - ronzqr
Date - 27th july 2017
Passenger details -

1. Saanvii goutam with e-ticket - 589-[protected]
2. Aradhana goutam with e-ticket no. - 589-[protected]

Indore to mumbai
Flight - jet airwaya 9w-7045
Pnr - ronzqr
Date - 29th july 2017
Passenger details -

1. Saanvii goutam with e-ticket - 589-[protected]
2. Aradhana goutam with e-ticket no. - 589-[protected]

I was due to fly bhuj-mumbai where i was to take an international flight with etihad (A jet partner) on saturday june 17th. Of course jet's pathetic allowance of 15kgs would not cover my baggage so i wrote to them 6 days prior to travel to ask about pre-payment or whether the etihad connection would mean they would waive excess. Despite promising to resolve the query (Twice) at the time of check in i had heard nothing. You can guess the rest; the robot on the counter (Krupali) and the head robot (Bhavin) had no suggestions other than for me to pay inr6000 excess. They did not accept that the company was at fault even though i had hard copies of the emails from jet promise to answer my query. Jet is the worst airline with regards to customer relations - i have encountered their aloof indifference to customers before and experienced the attitude that, hey, you're lucky we're flying you.in the end of course i was obliged to pay the excess. Jet simply exists to screw every last cent out of their customers. Their adverts claim that they offer a 'warm welcome'. A warm welcome to your money, that's about all...

Hi team,

It was really important for me to visit my hometown as my uncle's health was very critical. I was suppose to travel to bhopal to see my uncle for the last time.

As usual, i had already done the web checkin. I reached airport at 5:00 and the kiosk at 5:05 am. My flight was scheduled at 5:55 am. I try the first gvk kiosk from the left shown in the attachment. It could not print the boarding pass. The other gvk kiosk was occupied and i waiting for him to finish. Then i punched in my pnr number on the other kiosk (The one which had the paper to print it out), there was a message on the gvk kiosk that my boarding pass cannot be printed as the gates are closed now.

I reached out to the duty manager there, ms. Amita, and asked her to help me take the print out. She asked me to go out and get a printout from akbar travels (Outside the international airport - mumbai). I was shocked by this reaction and understood that she is no mood to help me out.

I was on time and i request for a refund.

Flight details
Date : 10 june 2017
Flight number : 9w 7083
Pnr : uqgycr

Attachment :
Image1 : the image of the kiosk - you can check there is a trigger from the machine for the print out, in case you feel i am lying
You can find the tag id of the kiosk and check the trigger for my specific pnr number

Image2 - it is the location of the place of the kiosk - opposite to k tower.

I am going to take this to social media in 7 days.

I wish to bring to your notice the terrible experience with the jet airways with respect to my recent transaction and below is the sequence of events:

17th june - i called up the jet privilege contact center mumbai number in the evening to make changes to my original booking vide the pnr zaoqrl for two passengers for kol-del sector for 18th june. This was a miles redemption booking for my jp account. An executive named obed assisted me in making the sector change from kolkata delhi to delhi-kol flight change and new booking was confirmed on flight number 9w7142 departing delhi at 20.35 and arriving in kolkata at 22.45 for monday 19th june. I had an emergency at home in kolkata and i needed to be there on 18th itself. However due to overloading in the flights my bookings are confirmed by obed for monday 19th june 8.35 pm flight. I was informed that my booking is confirmed and i was able to take a snapshot of the same from the website. Also i was informed that because of the sector change, there was a tax refund of rs 430 per passenger which i need to collect from the jet airways counter at the airport. When i asked him if i could collect the same on the day of my flight when i go to the airport to catch the flight, obed answered in affirmative saying that i would be able to show the snapshot taken on my mobile to the cisf personnel at the gate and go inside the airport, collect my tax refund and a fresh ticket would be issued to me then and there. When i asked the web checkin on the same call with obed, he said that i wont be able to web checkin since i need to collect the tax refund from the counter and then they will do the counter checkin for me at the same time...

Since i had to fly urgently to kolkata, i requested for an earlier flight i. E the one departing either at 7.30 am or 10.50 am on 19th june and obed informed me that he can put me on a waitlist for these two flights and in case there is availability in either if the flights, i will have an option to either change my flight bookings to the desired or continue on the 8.35 pm flight.

He did not mention any timeline within which i need to collect my tax refund from the counter (After my booking is confirmed) or else my booking would get cancelled. Also he did not inform me of the option of waiving off the tax refund through the contact center in which case my ticket would be issued. All that he said was that it has to be collected from the counter only and only a couner checkin is possible and tax refund in the same account would not be possible. He also mentioned that the refund would be made in cash.

Nor did he mention that in case my desired waitlisted flights get confirmed, my confirmed booking would get cancelled without my consent. He just told me that i need to keep calling the contact centre and checking the status of the waitlisted flights. However my booking on the 8.35 flight in any case stands confirmed.
Also, that in case a desired flight would get confirmed, jet airways would cancel my original booking without informing me or taking my consent.

18th june - i again called up on 18th june evening to check the status of the waitlisted flight and spoke to an executive named kundan this time. First he told me that my request for waitlist has got cancelled because of time issue. He again put me on a waitlist for the 7.30 and 10.50 am flight. On asking by when this might get confirmed, he informed me that if i call up after 9pm on sun 18th june, i would get to know the status. When i asked him that in case i dont call up, my original booking for the 8.35 flight would stand confirmed as it is, he answered in the affirmative and in fact also told me that i can do the web checkin. This was again contradictory to what obed had told me

19th june - when i tried doing my web checkin for my flight 9w7142 on 19th june morning, i was not able to do so. Then i called up the contact center at around 10-15 to do the tele checkin and in that call, the executive sonali informed me that i had a confirmed booking for the 7.30 am flight and then there was a waitlist for the 10.50 am flight. And that i was marked a no show against the 7.30 am flight and that there was no booking for the 8.35 pm flight. When i told her that i have the snapshot, she rechecked that the 8.35 had got cancelled and the 7.30 had got confirmed. She had no answer when i told her how could jet airways do this without informing me for the changes and taking the consent when the previous two executives obed and kundan had told me so. First she was surprised that this has happened without me being informed. After a minutes hold, she changed her stance and said that jet airways doesn’t inform about confirmations on the desired waitlisted flights.

There was so much of discrepancy in my conversation with her. When my ticket could not have been issued (Without me either collecting the tax refund from the airport or waiving it off as informed by obed on 17th), how could have i been marked as no show.

Then i was put to another executive nitin who again had no answer on how could this be done without i being informed and why there is so much of discrepancy in what the different executives has been saying for the last 2 days. When i insisted that i had to reach my destination on 19th only since there was an emergency and for no fault of mine why should i suffer, i demanded to be accommodated in any flight on that date whether economy or business, he promised to call me back at 12.30 pm to confirm the status. This whole episode lasted for close to 45 mins.

When i didn’t hear from him till 12.45 pm again called up the contact center and i had to again waste my time speaking to the 4th executive this time told me that they cant give me a confirmed booking for 19th june. I demanded that nitin come on the line and speak to me since he promised to get back to me with the response.. Nitin then aplogised and admitted that although this was not my fault, there is nothing that he can do for19th itself. When i demanded that because of family emergency i had to reach my destination anyhow and if jet airways wishes to help a passenger they can accommodate even in business class if there is a dire emergency, he said i need to redeem my miles for business class or else it cant be done he told me repeatedly that the best option for me was either to use my miles to upgrade to business class for which there was availability or else he could try putting me on the next day’s flight. I fail to understand where was this an option. I was being forced to do so.

When i demanded that i wish to speak someone senior, his manager sandeep singh came on the line. And i was surprised that he had no cue on what was my original booking he told me that my original booking was for the morning 7.30 flight (Desire waitlisted) it is strange i had to infact explain the sequence of events to him. He flatly refused to be of any help. Infact he kept defending the lapses of the executive. He tried to pass on the responsibility of the entire goo[censored]p on me saying that “ infact if my tickets had been issued for 7.30 flight by the backend team, i would have been marked as a no show”. Again this was contradictory to what obed told me and even more with sonali who mentioned that was marked a no show for that flight. All the executives had been saying very different things. It seemed to me that jet airways was making a fool of me and just trying to pass on the buck on me.

Sandeep told me very curtly that business class would not be possible and he could only try to accommodate me on the next day’s flight but no commitment is possible and that the only thing that he can do is assign my pnr to a senior executive who would keep a track of my pnr and call me in case any seats are available till 9 pm. On asking for contact numbers of head of customer service or the appellate authority to escalate this issue he could only provide me with your email id.
This entire episode lasted fir more than 1.45 hours

He then called back about 45 mins later to inform me that he had spoken to the analytics team and they have agreed to confirm me on the 8.35 pm flight for 20th june on the same call subject to my approval. He then went on to explain and defend how the server automatically cancels duplicate booking etc. He informed me that there were timelines for either taking back refund from the counter or give a go ahead for waiving off the same (In which case a remark would be put against the pnr and the backend team would issue the ticket) only after which my ticket would be issued or else it would again get cancelled. When i requested if he could put a remark that my tax could be refunded in the same account whenever possible or i could collect the same at the time of checkin, he told me that jet airways follows certain processes. This kind of double standards by jet airways is not acceptable. On one hand your executives talk of processes and on the other hand no one is clear of the processes and no one wishes to inform the same to the customer because of which only the customer suffers. This is terrible on the part of the airlines. On being asked that had obed informed me of the entire process in the first place, things would not have got so messed up, he said for that he needs to check the call recordings and then only can comment. Please not that i have asked him to go through all the call recordings and get back to me.
.

Such a pathetic experience of this whole episode is a serious service lapse by jet airways. From cancelling the confirmed bookings without passenger consent, ill-informed executives who give misleading information this is not acceptable to me at all. I demand an explanation and the commensurate compensation for this

My wife was travelling from chennai-mumbai-dammam on 17.6.2017 to join me. I have obtained family status visa from the embassy, kingdom of saudi arabia duly affixed in the passport.

On the date of travel, the counter staff at chennai airport denied boarding pass and compelled my wife to book return ticket stating that it is a visit visa. No where in the visa issued by saudi embassy has mentioned visit visa. But interpreting that your staff harassed her that he will not issue boarding pass unless she book return ticket. He also advised her to cancel the ticket at the destination point i. E. At dammam.

When my wife repeatedly told them that it is not a visit visa and joining me, they did not heed to her plea and totally ignored her thereby created mental torture/harassment exploiting that she is travelling alone and could not resist them.

With much difficulty she could mobilise funds for the return ticket paying inr 17, 000/-. When i checked up the web portal for the airfare on that particular date (3.8.2017) it showed a price of inr 12, 000 only whereas the counter staff collected 17, 000 excess of inr 5, 000.

The mental agony, torture and harassment by the chennai staff is excessive and i would seek the intervention of the top officials to look into my grievance and redress it.

How can she be advised to book the air ticket when she is joining me under family status/visa.

I want the ticket to be cancelled immediately and return the full fare and a compensation of inr 100, 000 for the torture/harassment by the counter staff.

One of my colleague's wife last month came by emirates from bangalore to dammam under the same family status and nothing was asked to her when they came to know that she is joining her husband under family visa.

I am attaching herewith the boarding pass/return ticket/family status page issued by saudi embassy for ready reference.

Your immediate action is requested.

Boarding flight no.9w 0429 ndt no.653 - travel date 17.6.2017 chennai to mumbai
Boarding flight no.9w 0564 seq.47 travel date : 17.6.2017 mumbai to dammam
Name of the passenger : mrs. Meenakshi chandrasekar

Regards,
P. Chandrasekar
[protected]

This is regarding my journey on 15 th june from mangalore to visakhapatnam when i booked my tickets before day with flight pnr no: pszzpx and flight numbers 9w303 from mangalore to mumbai timing 9 am to 10:25 am and flight no: 9w979 from mumbai to visakhapatnam timing 11 am to 1 pm. I have to reach my destination visakhapatnam by 1pm on 15 th june. But because of your flight delay which started from mangalore at 11:30 am i couldnt reach my destination. They left us at mumbai and said we cant book another flight right now. I request jet airway authorities to arrange some flight as i have to reach visakhapatnam because my mother died but they couldnt arrange. I faced a lot of mental trauma agony. Really felt so bad. I am just helpless about the way you are treating customers. They arranged me 9wo451 mumbai to hyderabad at 4:20 pm which reached hyderabad at 6pm. But i couldnt reach visakhapatnam. This is really absurd on your part. A passenger whose mother died and have to reach visakhapatnam by 1 pm is still in hyderabad at 6pm without any alternate flight to visakhapatnam from hyderabad. Its really shame on your part to give such nonsense service. If i would gone by bus i would have reached my destination far before than what your nonsense flights did. You should pay back all my money for the useless service which you have given. Better close your nonsense jet airways. You cant understand passengers difficulties. I cried in the airport for my mothers death. I couldnt reach my destination because of your idiotic services.

My brother mr atul shah age : 50 yrs. Was travelling from delhi to dubai on 18th june 2017 on jet airways flight 548 with pnr vweads, which supposed to departs at 6-50 pm but got delayed beyond 2 hrs and so my brother missed his business meeting and decided to disembark himself and so contacted the airlines staff for the same. They were ready to offload him and off loaded his luggage and took his passport and boarding to cancel his immigration. This happened at around 8:00 pm and the person named ashutosh who took his passport and boarding to cancel immigration process is not come back till 11:00 pm so my brother looked for the inquiry. The flight departed at 10:15 pm from delhi airport. He cant get out of the airport as he is in the area after immigration area and to come back he needs his passport. There is no person at the jet airways counter who can answer him. He is still standing there helpless without having any food. Even jet airways customer care is not helping on this. They said its a customer care center and the person is at the airport what can we do? There is no duty manager on the ground to help. The customer care people are not even giving any contact number to talk to duty manager or anyone else on the delhi airport who can help him. This is very pathetic experience from such airline. I need an apology and action against the people involved in this from the airline for such an un-professional behavior plus 1 return ticket to dubai for his business meeting loss.

Dear sir
Im an agrieved traveler, i traved from dubai to hyderabad on 2nd june 2017, via mumbai. On arrival at hyderabad i did not recieve one of my baggage, the ground staff took my details with the assurance of a resolution in 48 hrs, after a wait of 10 days i travelled back to the airport which is 35 km from the city, to be given be recieved my mr teja who seemed as clueless as i was, to add to the suspense the earlier staff was on leave they again took my number and asked me coordinate on mails at [protected]@jetairways, which i promptly did. The very next day they located my bag at mumbai and from then there is no response to my daily mails.
Find enclosed my boarding pass with baggage tags passport and emails

Recently i was travelling from heathrow to mumbai via flight 9w11.
We arrive early around 4:30 at terminal 4 to check in,
The checking counter staff named jeni she was very rude from inside.
She deliberately created situations to frustrate us 2 adults and 2 kids by citing excess baggage issue.
Though there where consolidated wieight well within the limit.
This was followed by her supervisor the great mentioning that i will be put in jail if i do not leave the queue 😕🤐
Amazingly there someon citing example o[censored]k law of motorways in a very peculiar style.
😁there is no comprising of both.
Thing is why jay airways allowed others to carry excess baggage and my family was singled out and put in intense pressures to shuffle the things between the luggage?
This was clear cut tamasha / drama of check in counter staff and we lost 2-3 hours in managing things...
Please enquire the matter.
This was dated 14th june 2017...
Regards
Rahul ranjan

The date of incidence 12.06.2017 ticket no[protected] &[protected]
Flight no 9w 7178 and 9w 729
Indore to mangalore via bombay
Description of incidence : loss one of baggage at mangalore airport having important document and valuable items in it.
After taking follow up with mangalore airport authority of jet airways after 72hours they are unable to trace the lost baggage.

I don't know if you all understand and empathise with what i am going to state below.
I took my dream holiday to the usa with my parents. It's been 48 hours and i am left in a limbo about the status of my baggage. I spent my hard earned money on shopping. My time that i took to choose all those beautiful gifts that i bought for my loved ones. I have been tossed between
Name - buhariwala/pauruchisti/

Title/initials - mr/bp

Given name - *none*

Flight/date - vs46/11jun/9w119/12jun

Number of bags - 1

Ticket number[protected]

Colour/type - bk22hsw

Tag number - vs580516

Dear sir,

I booked a ticket from delhi to madurai booked on 13.02.2017 for a journey date of 10.06.2017 booked via paytm. I booked a ticket for 4 passenger and 1 passenger cancelled and refund of rs. 642/- (Ticket amount rs. 5500/- and refund received. Rs. 642/-) through paytm valet. Balance left 3 passenger. Me kathiresan kumar and my wife prabhavathy kumar and my son master. Ashwin kumar. When the travel date 10.06.2017 we went to airport before 2 hour flight depature into the boarding counter they issued a boarding pass of my wife and my son. For me my ticket no.[protected] they said my ticket was cancelled by the paytm. Please talk to paytm customer care we were contact the paytm customer care only we received thank u for contacting paytm after that hold the call for customer care officer and hearing hello tune paytm caro…paytm caro… about 15 minitus. But i did’nt cancel my ticket and i have not received any cancellation mail or sms from paytm or airways. Again i requested to ticket booking counter about my problem he said your ticket cancelled and refund request received from paytm. Seats full if you want to travel this flight you have to pay rs. 55000/-. And finally they don’t allow me to entered into flight. Finally my wife and son travelled. The flight also ready for depature i exit from the airport. My wife said in the airlines my seat was free no body travelled in the seat from delhit o chennai. Then finally around 6.0 pm i spoke to paytm customer care about my ticket they said they didn’t cancel your ticket and we enquire about this issue and continusly conversation was about 45 minutes with mr. Mohit sharma finally he said their higher officers will enquire and they given a case id no. 31311602. And also called in jet customer care and spoken with mr. Amar bear at 7.10 p. M. He also said the same that your was cancelled by paytm. We are yet to release the refund. After that i booked ticket through irctc and booked waitlist ticket and travelled in the night and i unable to attend my mothers death anniversary pooja.
Request you to take proper action against this and issue me a fully ticket cost and compensation. I am taking this issue to consumer court.
Thanks & regards.

Kumar kathiresan
Ticket no.[protected]

Respected sir,
My flight tickets were booked on 1st of july from bangalore to mumbai at 18:15. It was supposed to be booked as mumbai to bangalore on this very date. I wanted to reschedule it and rectify but instead everything was unheard. When i called jet airways airlines for modification they said they will charge 3700 more to it and all other stuff which wasn't relevant.
I plea to look into this matter and request airlines to be customer friendly.

I travelled on 6th jan 2017, to delhi.. But i did not receive my baggage there... And since that day i have been mailing the airways... On 25th jan they had mailed me that they found my baggage.. But again on enquiry they told me they didn't receive my baggage.. And all they ask me is to bear with them.. I had been waiting patiently. But now i can't bear with them anymore... As they don't take any actions, i feel... And this makes me lodge my complaint here. Its been more than 5 months n i had my important stuff in it... Pls see to it.

I was booked jet air ticket from dubai to cok on 5th april'2017 and return cok-shj on 13th may'2017. The ticket was booked from dubai. When i reached cochin airport (At the new departure zone) on 13th may for check-in, jet airways staff checked their system and told me that this flight is being cancelled. I asked if its being cancelled and why i shouldn't be informed. At the time of booking a dubai contact number was given. The staff told me you can talk to our office which in the domestic departure area. I went there and talk to the person who was there and he told the flight is being cancelled. I asked him if it was cancelled why airlines didn't informed me? He told that its already informed to your agent. There was a little argument with him. I checked with my agent and nothing was informed to him. The in-charge then told me to take another route ie mumbai-dubai or chennai-dubai, and i refused that. Hence he told me that you can travel on 15th may'17 cok-dxb @ 11:15 am. So the ticket is re issued for me.

As a result of this i need to travel around 300 kms (To & fro) back to my residence and i have to loose 4 days salary due to this insincereable approach to me. I will publish this matter in all social medias and to my friends that never ever use this flight.

I need all my expenses to be refunded ie. Taxi & food expenses (To and fro) which was incurred on 13th may'2017 and my 4 days salary which cannot be thrown away nor i need a ticket which can be utilized for my next travel.

Dear sir

I travel first time to international flight from delhi to ktm, today was my flight but they don't allow to entered into flight because they said you late to depot time my flight time is 06.50 am and i reached their on 06.10 am and i received message from jetairways to reached 25min before i shown message to her but they refused me to travel. I complaint to delhi police also and they told me to do complaint consumer complaints.
After missing of this i missed one more flight today from ktm to pkr at 11 am.
Request you to take proper action against this.
Copy of screen of message received from jer airways attached.
I expecting only on you.
Best regards
Shrwan mishra
[protected]

I booked a ticket for my mummy and daddy from cleartrip ticket booked
Date : 09/06/17 booking clear trip id: [protected]
We reached airport at about 6:20 am and reached the jet airways front desk but there was no front desk attender i have photographs of the same.
Also when requested to the jet office in udaipur. (Mr. Mohit) he denied that they are not able to take up the passengers on board and his behavior was very rude and shouted at the passenger.
We requested aai manager they also requested but mr mohit denied and asked them not to interfere.
We had confirmed tickets booked for some emergency but he could not did not allowed passengers to board and presented a no show.
I would request jet airways to take strict actions on jet staff as they are totally non cooperative and do not have enough manner.
This was even told by aai managers and staff that the jet staff mr. Mohit has several complaints like this.
Hope you take a action on the above. I have processed for a cancellation.
I have also left a complain in airport authority of india udaipur complain register. Hope that some action are taken by both the aai and jet airways

Greetings.

I came in a flight from new delhi to abu dhabi with ticket number 9w0212 today wednesday 7 of june 2017. The service in flight was very bad as a person next to me got the food spilled in his face and body and my entertainment system as well as my neighbors was damaged. I couldn't see any movies or tv shows during the whole flight. For the failures in the entertainment system one of the flying assistants took my email, name and number. My seat number was 34b and she told me that maybe you could do a refund.

I was expecting to access all the characteristics of my flight as i saw when i purchased my ticket but that clearly didn't happen.

I didn't take a picture to the damaged screen or the spilled with food person next to me but they do have my information. I would desire a refund or a part refund of my flight ticket. Im have to come more frequently now to india for business and it would be of both our interest that we continue being friends.

Thank you,

Juan morales

I had booked my ticket on 31st. Mar.17, flt. 702, from dehradun to mubai, on 30th. May while seb check-in, was given 10e (Middle free seat), no one listened to my complaint on customer service n at airport. My seat was given to an officer to oblige him. I have problem with my knees, can't bend them properly, for web check-in, i had to even cancel my wheel chair. But no use.