Jet Airways Complaints & Reviews

We (Family of 3 including a 5 year old girl child) were to travel tonight (12th nov 2016, saturday) from delhi to ahmedabad on a confirmed ticket of jet airways, flight number 9w 7068.

Departure from delhi at 19.25 hrs and arrival at ahmedabad at 21.00 hrs (Pnr jsayio). This ticket was booked more than 3 months back on 5th aug 2016.

While trying for web check-in we have been informed that our ticket has been...

My wife and I were traveling back to Chandigarh from Manali to catch a flight to Mumbai. Since the distance is long we left Manali at 7:30am and reached the airport by 4pm for a 18:00 flight. We checked in our bags and completed the security check as well and were waiting at the lounge after security checks as that's the only place where there is coffee and bathroom. The gate assigned to us was gate no.4. The last we checked our flight was...

Dear Sir,

Please find herewith the details of our travel on Jet Airways. We had a tour trip in a group to Singapore and we flew sector Mumbai to Ahmedabad in Jet airways.

Flight detail: Sunday i.e. 6th November 2016 : Flight no.: 9W329

The stickers on other luggage has the code no. 3589 9W164596G & 9W164597 BN22WHX (With bold letters is mentioned 131 GROUP AP14)

Immediately after...

This mail is regarding the rude behaviour faced at delhi igi airport at jet airways checkin counter. Today there was unexpected rush both at entry gate and checkin counter and because of arriving at counter exact at 45 mins before departure, i was not allowed to do checkin because of rush which is really not acceptable.
I had flight from del-ban 9w-837 at 9:25 am and reached the counter at 8:40. As it was rush, i directly followed...

The below complaint has been send to for my damaged baggage on Monday, July 11, 2016 02:16 PM and up to know there were no action taken

Dear Sir,
I am writing to inform you that my luggage had been damaged during my trip from Abu Dhabi to Mangalore on 05/07/2016.
I am frequent traveler on the Jet Airways carrier and this is not the first time that I have been put under such unnecessary stress due the negligence...

I am trying to redeem jp miles for the last 6 months, but unable to. Very low quality service by jp member customer services. They keep sending the same email responses (Send pan card copy etc.) repeatedly even though it has been provided multiple times. Nobody reads your email. They just respond with same messages which are meaningless.

When i go to jetairways website to book flights by redeeming miles, it says email not verified....

I was traveling from Abu Dhabi to Delhi on 12-Oct-16 through Jet Airways. After reaching Delhi on 13-Oct-16 early morning I found that they have lost one of my bag. I registered my complain immediately to jet staff and custom officer and jet staff told that this is very normal I will be accompanied with my bag within 2 days. I was also given their toll free number as [protected]. But whenever I am tying to contact them either they are saying...

I was very disappointed with your representatives when I asking them for help regarding my flight ticket. I accidentally cancelled my flight two days ago. I booked the round flights from Toronto to Frankfurt. The booking reference was RGNIZZ. I want to cancel my return flight but end up cancelled all the trip when I was using the 'managing my booking' on the website.

There is NO sign on that page showing that people has to...

I'm lodging this complaint on behalf of my cousin.
She and her husband (who is heart patient and being taken for heart surgery) had booked an air ticket in Jet Airways for flight '9W 403'.
The flight departure was from Mumbai International airport (T2) on 2nd November 2016 at 1:20 pm.They reached airport at 11:00 am.On checking with airport authorities, it was advised to be at check-in premises by 12:30 pm.br...

Hi,

This is regards to the travel of mr saleem abdullah, travelling to ahmedabad from mumbai on 9w 314, dep 1st nov 2016, scheduled to depart at 07.55 hrs,, we received an intimation via text msg well in advance by 12 hrs about the flight delay,, new departure time 9.00 hrs... however on arrival at the airport the next day scheduled at 9.00 hrs, he was surprised to know that the flight has been delayed again now by 2.45 min,...

Hello, ref made to the email from jet
Inviting me to use your jet previlage membership it happened me to register and this is the number[protected], since last one month i'm unable to login in order to enter my last six months journey details covering domestic whilst international. Always, i get a message the account is temp suspended (For what?), i raised the concern to your customer cell (Attended by synthiya) after several call...

Even a slight delay in reaching the counter gets denial on board. They donot care about small children or family and the tickets which are discounted are not refunded. No alternative given and have to pay again mostly much higher if have to travel with the same or another airline. The low fare is of no use and ends up in loss as its upto them to allow or not....

Jetairways has given mere 5% refund on cancellation on booking TMIOAU when cancellation was done 2 months in advance. Travel date is Dec 16th 2016. Refund amount is beyond ridiculous. Website does not show refund amount during cancellation. Later an email is sent showing 5% refund. This is an unethical business practice.

[protected]@jetairways.com

This is daylight robbery. Need atleast 80% refunded as...

Dear Customer Complaints.
I tried to make a booking to India on Tuesday 25th October 2016. ref: QJFAEU, however, as the web page crashed, I thought the booking didn't go through and I didn't see the email confirmations until the 27th October as they went in my junk mail. Before I saw these emails, I made another booking ref: AYNVVP on jet airways website because I thought the one on the 25th had not gone through. So, now I have 2 bookings....

I was trying to book ticket on Jet Airways website when I made payment I got "Session Timed Out" error, even though the payment was credited by bank. When I called the customer care I got the reason that the fare had cahnged while I was trying to book.
Later I tried booking the same flight and got it at the same price. There is no transparency in flight rates and booking system. The delay in reversal of payments is also bothersome....

Respected sir/Madam

Am Dilipan - MBA from Coimbatore Tamilnadu. 2 month before I got a call from MAKE MY FUTURE regarding job in JET AIRWAYS as Air ticketing in

Coimbatore Airport under guidance of Ms.Alia( recruiter). As document process and training they collected. Rs 41300 and through paytm Rs. 2900 totally Rs.44200 from me and sent an offer letter ( attached

below ). After payment I got...

I hello jet,

I have been trying to login into my a/c, i am unable to do so and after talking to customer care team no proper responce, sent multiple mails to them but no reply.

Also, i have applied for the blue plus card[protected] almost 6 months ago and till i haven't received the card and 500 reward points are debited from my account, please cancel the request and refund the points,

Pathetic...

My complaint submitted on 8th october 1916 is not yet answered or resolved.
I lost rupees 20, 000 (Twenty thousand only) from my baggage while travelling from mumbai to hyderabad on 28th september 2016. It was day light robbery.
I have checked in my only baggage in the jet airways luggage counter in mumbai domestic airport in the morning. I was coming from jeddah by jet air and after landing in the international airport decided...

Unsympathetic

Dear Sir,
On the morning of 20th October, 2016, I lost my father, who lived in Lucknow with my mom. My husband I rushed to the airport to catch the earliest flight available. It goes without saying that I was completely shattered by the news and was crying all the while. Your flight 9W753 was to leave at 10:15 am. We wanted a seat there but it was supposedly sold out and no seats were available. We repeatedly...

On 18/10/2016 i travelled from kolkata to jorhat at 11:50am.At kolkata airport an aged lady asked me regarding jorhat flight as she told me she was travelling alone n first time via flight.She requested me to carry her bag to the flight as it was quite heavy.I did so.After getting into the flight I gave her bag and said flight attendent would come & help her to keep her bag . At the same time air hostess named Miss Hissey asked me not to...