This is an unpleasant experience I had while flying from Doha to Kochi on 05 Nov 2015. Details of my ticket are as given below:
Flight: 9W 555
Port of destination: Kochi
Departure date: 05/11/2015
Seat No: 12F
Jet Privilege No:[protected]
With regard to the above flight, I had checked-in baggage of 13.5 kgs against my entitlement of 40 kgs. I carried less baggage as this was a short trip for three days. On reaching Kochi and after waiting for about an hour for the baggage, there was an announcement made by a person
claimed to be the Jet Airways
Airport Manager that the baggage could not be shipped due to bad weather. Many of these passengers were from Doha and were quite sure that there was no weather issue there. As about 50 people didn’t receive the baggage, there was a bit of commotion out there and later the so called Airport Manager said the baggage were held by customs authorities. We were asked to fill up the missing baggage form and he promised that the baggage would be delivered to our residences. We had to spend another one hour as there was not enough staff to handle so many people.
Next day, I have made at least four telephone calls to know the fate of the baggage. However, the call center staff were not able to update me on this and later I myself had to go to the airport to know the fate of the baggage. After much enquiring and searching I myself found the bag lying there. For the many bad experiences I had with this airline, it was not surprising at all that neither did they inform me nor did they deliver it to my house.
Many of these passengers had come for two or three days and one can imagine the inconvenience they are put into if they are not having their bags. Besides, on the next day we have to spend our good time for coming all the way to airport to collect this baggage. To add to the worries, we are not updated on the fate of the baggage.
It was so silly of the Airport Manager to convince us with such baseless reasons. We all knew the weather was absolutely fine in Doha and all other airlines flying in from Doha didn’t have any similar issue. Later, I was informed by a Jet Airways
staff itself that air cargo gives more revenues for the airlines and that was the reason for off-loading the baggage.
Reputed airlines, in case of any disruptions inform the passenger beforehand that the baggage is not loaded and will be delivered to our residence or place of stay. Hence, we don’t have to wait until the belts are stopped and be worried about the missing baggage. Even a budget airline like Air Arabia do this.
This is not the first time that I have had such bad experiences with Jet Airways
. You have proved again that your’s is not a customer friendly airline. This is an airline driven by greed and it seems cheating is your main business. I may be compelled again to fly your airline, but I wish I have made the last flight with Jet Airways
. I wrote to the grievance cell on 13 Nov and I got a reply that they are looking into this matter, but till date I have not received any response from them.
Jet Airways customer support has been notified about the posted complaint.