Claimed

Jet Airways Complaints & Reviews

1.1
Last updated Dec 27, 2023
Complaints 2693
Resolved
582
Unresolved
2111
Quick Links
Statistics
Share
Contacts

File a complaint to Jet Airways

Having problems with Jet Airways?

File a complaint and get it resolved by Jet Airways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Jet Airways
Customer Service Contacts

Jet Airways Phone Numbers

Mobile
+91 22 6121 1000
228
185
+91 808 101 1199
99
94

Jet Airways Website

Jet Airways Head Office Address

Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India
400099

Jet Airways reviews & complaints page 94

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
P.C.Nair
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation

Address:410210
Website:Jet Airways.com

I had made a flight booking through Make My Trip PNR no.NPKART -Ticket No.[protected] for my son Mr.Rajesh Nair for 27/11/2015 from Hyderabad to Rajahmundry.On the same day 27/11/2015 he was supposed to travel from Cochin to Hyderabad by Spice Jet Flight No.SG-126.Since this flight departure from Cochin had been rescheduled from 09.15 to 16.30, he will not be able to catch Jet Airways flight with departure time of 12.25hrs. I had already...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
JatinderSM
from Mumbai, Maharashtra
Report
Copy

Mismanagement of customer booking

Address:Mumbai City, Maharashtra, 110075
Website:www.jetairways.com

I booked a seat for Rs. 21100 in Jet Airways flight 9W397 from Mumbai to Bangalore on 29 Oct 2015. I arrived on time but the flight was overbooked because of which I was shifted to another flight which was almost 2 hours late. I was travelling for an important business meeting and getting late resulted in a huge loss of reputation for me and my organization. I was compensated Rs. 3000 for delay but i completely refuse to accept it as a compensation...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashwinta Maker
from Mumbai, Maharashtra
Report
Copy

Fraud money taken

Address:Mumbai Suburban, Maharashtra, 400709
Website:www.jetairways.com

I want to complaint about Jet Airways training Academy they have taken 45000 from me promised me that they will give job nd All but at the end they rejected me saying I can't do it the job is not of my type... But have not return my 45, 000 they have eaten up my money... The master mind of this game is ABID QURESHI THE HEAD OF JET AIRWAYS TRAINING ACADEMY My name is Ashwinta Makar Contact no [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Divisha Sharma
from Mumbai, Maharashtra
Report
Copy

Flight delays

Address:Udaipur, Rajasthan, 313001
Website:Jetairways customer and complaints

I m traveling to jet airways tonight by 20:45 flight from Udaipur to delhi. Which was delayed earlier till 21:55hrs. It was still ok because the message was received many hours before. But on my way to airport when I was about reach I again received a message saying that the flight will depart now at 23:05 hrs. And later after 5 mins another message poped up saying it will be departing at 23:45 hrs. I mean the kind of customer satisfaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Mumbai City, Maharashtra
Website:www.jetairways.com

I travelled from aruba to jfk via jet blue, vs to london and then jet airways to mumbai on 8th october 2015. As my baggage didn't arrive, i filed a complaint #bom9w79049. The attending lady offered me an interim compensation of rs. 2. 000 to buy the bare essentials which i gracefully accepted knowing that the amount is a joke but thinking that my bag will arrive in a day or two. Then the ordeal started. I kept calling at least 3x a day...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Website:www.jetairways.com

I, ram gupta, checked in at the flight 9w122 at 1:30 p. M. From delhi to london on 27th october. I was connecting to jfk via vs 25 and then to jet blue 557 to aruba. As i had 2 bags to check in, i was told to pay rs. 4. 985 for the second bag. And then they noticed that my carry on was heavier and impleaded me to check in that one as well with a similar charge. At the cashier the total charge bacame rs. 29. 300. After complaining to the duty...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhuvanesh tewari
from Chittur, Kerala
Report
Copy

Regarding denial boarding with handbag

My son JOY TEWARI travelled through your flight no.469 at 12.25 from chandigarh to chennai on 26th.I. e today.I along with him entered airport by 11.40AM and he went to your counter within a minute or two and I was surprised to hear from my son that he is late and he can't travel with his only bag of 15 kg. but he was allowed to travel without any baggage as it was an emergency because of his exam in SRM university he left without any bag...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
aaina bhasin
from Mumbai, Maharashtra
Report
Copy

Poor service & high pay amount

Address:New Delhi, Delhi

Iam come amritser to delhi by jet airway flight no 9w0373 on 25 oct 2015 & i pay high amount of the ticket.one our jouney indoor service in the plain was very poor beause staff is not avilable .exmple 129 passenger attandet only 4.in one hour they not serve the refreshment properly. shortage of staff jet air ways not provide the service so please do less the amount of ticket. kamal bhasin [protected] new delhi...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abukhan
from Delhi, Delhi
Report
Copy

Baggage Stolen and turned apart

Address:110025
Website:www.jetairways.com/EN/IN/Home.aspx

Hi All, I don’t know what to say, as your service goes worst and worst day by day. Once I and my family was frequent traveler and use to enjoy the jet miles. I would like to share the recent experience while travelling with my family from SXR to Del, which actually was nightmare to me and my family. Please find some of the major concerns below: 1. At the first when we looked at our luggage, we thought it was not ours, our Baggage...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Empower
from Mumbai, Maharashtra
Report
Copy

Cheating & rude

Address:Mumbai City, Maharashtra
Website:www.jetairways.com

Jet airways Cheating people We were just 5 mins late for that the ground staff & the supervisor ms. Ashvini in Mumbai were so rude and insensitive...we had an emergency to reach Bangalore. We requested so much but they didn't give us the boarding pass...we lost around 8800/- plus we had to stay in Mumbai that again cost us money & next day we had to book flight that also cost us so much money...but other airlines are not so bad...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vikasjain051
from Robertsonpet, Karnataka
Report
Copy

Refund of amount

Address:Bangalore, Karnataka, 560094
Website:jetairways

Sir, I tried to book a flight ticket from Bangalore to New Delhi on 11 August 2015 at 02:08:42 for journey date 31 October 2015. A payment of Rs 4152 was debited from my SBI account number [protected](Screenshot enclosed). While booking ticket jet airways site showed error with a message displaying that amount will be credited back in 10 days and ticket was not booked(Screen Shot enclosed). The payment for same was not credited back...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
D
darshit bakraniya
Report
Copy

Boarding Related And Miss of flight

I had my flight from Mumbai to Bangalore 17th Oct 2015 PNR: IHZGUC by 3:05 . I was at boarding Gate 28minute prior I.e 2:37 or before .. they said me gates r closed .. Wat was that I really didn't expected.. They answered me paperwork and everything is done .. I regularly travel with Jet .. but this moment for me was un expected from jet.. they didn't tried anything .. nor they gave me any concern person contact whom I can talk .. They asked...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:35530
Website:jetairways.com

While making booking for myself and my son.Payments were deducted from my c.c, but tickets were not issued due to authorization problem.My details are below. 1. YASHPAL SALIAN. 2. PARTH SALIAN. (PNR ..DRHJAZ ) DXB- MUM 29 DEC 2015 DEP 1610. MUM-DXB 04 JAN 2016 DEP 1850. I would request you to kindly reimburse the payment amounts due to non - issue of the tickets.Kindly look at the matter urgently. Thanking You, With Best Regards. YASHPAL...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
tpmaboobaker
Report
Copy

Over Deduction of Ticket Fare

I have purchased a ticket for Doha-Kochi-Doha (PNR: GPUNXV) using Credit Card of my friend and the fare was shown QR 2571.00 in the Website and in the Ticket but QR 2799.70 has been debited from the Credit Card Account. Jet Airways confirmed that I opted Qatar Riyal for the payment and the Credit Card currency also in Qatar Riyal. Please be requested to note that the issued e-ticket in that the transaction currency in US Dollar while I opted...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rhea Das
from Kolkata, West Bengal
Report
Copy

Misbehavior to customer

Address:New Delhi, Delhi
Website:Jet airways

Myself Ria Das..had a flight from new Delhi to kolkata (9w903) 5th Oct 2015..from terminal 3 ..at 7.30. A.M...pnr no. (DBHYHS)...I reached airport at 6.30 ...I w in long que in Web check line...at 7 I told jet ground stuff abt my flight as I w getting late..thy said nnow it's close and I cannot board nymore in this flight...need to cancel my ticket..I request the manager ( don't know his name) if h can help me out..but his behavior towards...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
2
280633arunmc
from Gandevi, Gujarat
Report
Copy

Cancellation fee

Address:Mumbai City, Maharashtra

I had a booked flight ticket from ahmedabad to mumbai and connection flight from mumbai to trivandrum on 22/10/2015. due to change my travel plan when i tried to cancel the tickets on 01/10/2015, for total fare of Rs.8905/- the refund amount is only.Rs.1201/- when contacted the airline service, i am told that my journey from ahmedabad to mumbai and from mumbai to trivandrum were done at two different classes and that for my journey from AHD...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandoz101
Report
Copy

Gold member / missing miles

I am contacting Jet Airways since April 2015. Have sent them dozens of emails and called them dozen of times. Each time I call or send an email you get the same standard response, we will investigate it and give you an update within 3 working days. After waiting for weeks when you contact them again they say again the same and that they cant help at the moment but will investigate Next time Jet Airwairs should consider playing a recorded...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Sir/ Madam, I am writing this letter to give an account of the mental, verbal and emotional harassment faced through the hands of the ground staff Jet Airways, on 9th Sep 2015 at IGI, New Delhi Airport. We were supposed to board flight to Singapore (9W 018), departing at 10:00am. As per the requirement, we came 2 hours early (8:05am) at the counter. It took us 30 minutes to get at the counter for check-in, as the staff was busy chatting...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Website:www.jetairways.com/EN/IN/Home.aspx

My wife travelled yesterday using JetAirways JW117 flight starting from LHR to Mumbai and departing at 9:20pm from LHR. Worst ever experience she had with JetAirways. She travelled with two small kids so carried single Pram/Stroller holding 2 seats for both kids. One was 3 months and other 2 years old. Security clearance went nice and smooth and she went very early to the gate with the pram and kids sitting in it. No one stopped her or...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
hiinsaf
from Chennai, Tamil Nadu
Report
Copy

Poor and deficient Customer service

Address:Mumbai City, Maharashtra
Website:jetairways.com

I was traveling alone to Mumbai [9W 2202] from Swami Vivekanand Airport, Raipur on 28th July 2015.I had the most distasteful and humiliating experience traveling with Jet Airways. While paying Rs 2700 for my excess baggage, I realized to my horror that my debit card had expired. When I approached Mr Shailendra Singh at the check-in desk he said ‘How will you make the payment?’ I asked him to suggest alternate ways. He asked me if I had...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy