Jet Airways Complaints & Reviews

I had made a flight booking through Make My Trip PNR no.NPKART -Ticket No.[protected] for my son Mr.Rajesh Nair for 27/11/2015 from Hyderabad to Rajahmundry.On the same day 27/11/2015 he was supposed to travel from Cochin to Hyderabad by Spice Jet Flight No.SG-126.Since this flight departure from Cochin had been rescheduled from 09.15 to 16.30, he will not be able to catch Jet Airways flight with departure time of 12.25hrs. I had already made a compliant to Make my trip Reference ID:[[protected]] Step-1 Complaint Registered CANCELLATION regarding this cancellation with full refund. on 03/11/2015. So requested to make the cancellation of his flight ticket with full refund, since it is not due to my fault.

I booked a seat for Rs. 21100 in Jet Airways flight 9W397 from Mumbai to Bangalore on 29 Oct 2015. I arrived on time but the flight was overbooked because of which I was shifted to another flight which was almost 2 hours late. I was travelling for an important business meeting and getting late resulted in a huge loss of reputation for me and my organization. I was compensated Rs. 3000 for delay but i completely refuse to accept it as a compensation for the inconvenience that was caused to me. This is not a case of delay but mismanagement of customer booking on your part. This is not how a leading carrier like yours should treat their customers. especially who are also given a Jet privilege membership[protected]. This is completely unethical and I am also escalating this to DGCA.

Looking forward to hear from you.

I want to complaint about Jet Airways training Academy they have taken 45000 from me promised me that they will give job nd All but at the end they rejected me saying I can't do it the job is not of my type... But have not return my 45, 000 they have eaten up my money... The master mind of this game is ABID QURESHI THE HEAD OF JET AIRWAYS TRAINING ACADEMY My name is Ashwinta Makar Contact no [protected]

I m traveling to jet airways tonight by 20:45 flight from Udaipur to delhi. Which was delayed earlier till 21:55hrs. It was still ok because the message was received many hours before. But on my way to airport when I was about reach I again received a message saying that the flight will depart now at 23:05 hrs. And later after 5 mins another message poped up saying it will be departing at 23:45 hrs. I mean the kind of customer satisfaction is zero. You people think it's easy for people to take out that much time. I m a working women and have to go home urgently. I have worked all night and after getting very little sleep I came to airport so that I can reach delhi soon because my family staying there. And as not knowing the safety of single lady your airline has bring me in a frustrated situation. First fault that your airline never gave information why it is delayed. And second of all passing messages so early to your passenger(sarcastic). If your airline is so incapable of delivering right service then why don't you shut it off..!? Do you people take a courtesy of ones safety?? And providing information quickly ??

I travelled from aruba to jfk via jet blue, vs to london and then jet airways to mumbai on 8th october 2015. As my baggage didn't arrive, i filed a complaint #bom9w79049. The attending lady offered me an interim compensation of rs. 2. 000 to buy the bare essentials which i gracefully accepted knowing that the amount is a joke but thinking that my bag will arrive in a day or two. Then the ordeal started. I kept calling at least 3x a day the mumbai number given to me and got a new agent every time assuring me that they were doing the best and that the baggage will arrive next day. As i had to visit many places each for 2 to 3 days, i kept udpating them with my new address for delivery of bag. At the end of my vacation on 24th october, they informed me that the bag has been located and will arrive in mumbai. They will send it to delhi as i was taking my flights (Same route) back from delhi. At delhi airport, i called and was assured that my bag is in a great shape and i can take delivery. Which made no sense as my vacation was over and i informed them to send it back to my place of origin after i had identified it. At the day of identification, i was called between 2 to 3 p. M. By one mr. Sachin (Before that manjit) on 26th october but at that time nobody took my call and thus i kept waiting outside the gate, pleading every jet looking staff to assist. Finally someone called the jet staff from inside. The lady was polite and business like and assured me that my baggage will be delivered to me in aruba by untied airlines on 28th october. The bag has not arrived still at the time of writing. Also my baggage was entirely broken and torn from all sides which the jet staff took good note and even pictures. On the email [protected]@jetairways.com, they keep insisting that rs. 2. 000 paid to me as interim compensation is in fact the maximum amount. Forgetting the fact that i had to endure over 15 days without my baggage, clothing or other essentials. Also the bag worth us $150 is completely broken. I am told that jet airways is breaking all the norms of compensation. But also taking no care to ensure that my bag is delivered as promised.

I, ram gupta, checked in at the flight 9w122 at 1:30 p. M. From delhi to london on 27th october. I was connecting to jfk via vs 25 and then to jet blue 557 to aruba. As i had 2 bags to check in, i was told to pay rs. 4. 985 for the second bag. And then they noticed that my carry on was heavier and impleaded me to check in that one as well with a similar charge. At the cashier the total charge bacame rs. 29. 300. After complaining to the duty manager, the cashier offered twice the charge of rs. 4. 985 ; once for the extra bag and the second time for the excess weight in the carry on. As the flight time was nearing, i paid rs. 9. 969 in cash. And then cashier gave me the receipts and closed the counter. Now the check in agents started to push me to reduce the weight in the carry on in spite of paying for excess weight. Or else, i would lose my flight and all my tickets will vanish in to thin air.In the confusion created, i had to throw away many of my belongings - some books, some pooja materials and sweets to come to acceptable weight. And then i was allowed to leave. Obviously if i had to throw away the items worth rs. 4. 500, why was i made to pay excess weight. I am therefore writing to get my refund of rs. 4. 985 charged for no reason whatsoever. Please contact me at my email [protected]@hotmail.com or phone +[protected]

My son JOY TEWARI travelled through your flight no.469 at 12.25 from chandigarh to chennai on 26th.I. e today.I along with him entered airport by 11.40AM and he went to your counter within a minute or two and I was surprised to hear from my son that he is late and he can't travel with his only bag of 15 kg. but he was allowed to travel without any baggage as it was an emergency because of his exam in SRM university he left without any bag and bag was handed over to me by your air hostess. I discussed the matter on your booking counter and they directed me to send this through your cargo service and with great patience I did the same by paying Rs.4543/as your system was not working properly. Now again my son has to spend Rs.1000/to pick the bag on taxi from SRM chennai Will you please explain me my fault and for your knowledge my son and me are frequent flyer and I do have your privilege card of no use.He came in your airline on 21st of Oct from chennai. It's just cheating and I will prefer not to travel in Jet Airlines. Expecting an early solution. Bhuvanesh Tewari [protected] Joy [protected]

Iam come amritser to delhi by jet airway flight no 9w0373 on 25 oct 2015 & i pay high amount of the ticket.one our jouney indoor service in the plain was very poor beause staff is not avilable .exmple 129 passenger attandet only 4.in one hour they not serve the refreshment properly. shortage of staff jet air ways not provide the service so please do less the amount of ticket. kamal bhasin [protected] new delhi

Hi All, I don’t know what to say, as your service goes worst and worst day by day. Once I and my family was frequent traveler and use to enjoy the jet miles. I would like to share the recent experience while travelling with my family from SXR to Del, which actually was nightmare to me and my family. Please find some of the major concerns below: 1. At the first when we looked at our luggage, we thought it was not ours, our Baggage was badly damaged. 2. We checked our baggage and found out it was not a scratch, it was actually intentionally cut off from side and One Slipper, two kurtis and one shalwar are already gone. Now I would like to confirm you the un-fortunate and pathetic service of yours, I went straight to your so called customer service desk, first they took 1Hr to get hold of a person, who actually can talk to me and make me understand, sir we are sorry, but we are finding the thief. Then later they called some vigilance guys, who accepted yes, it has been stolen and two of my baggage are badly damaged. I already paid extra for baby food, which later I found out, it was allowed free of cost, but still was charged 3500INR at SXR airport. Actually, your vigilance guys asked me to right complaint, on some book of theirs, which I did and I was shocked, when they said “Sir Aise toh hota rehta hai” and you have to wait till 6, till we find what actually has happened. First your service has got worst, now it has gone pathetic. Wearing a blue coat or suite does not make your employees Bill gates or Ambani. They have to understand, if we fly safely and our belongings remain in good condition, then you will get your salaries or you will soon fall, like Kingfisher. Note/Imp:- My diesel bag was worth 7300INR and rest of the stolen things are worth 12000, I am waiting for your response. For your clear understanding I am not going social, till something really comes up from you and for your reference pictures are attached. I want my diesel bag replaced and rest whatever way you want you can fulfill the rest. Flight No:9W 0604 PNR:WZXRCF Boarding time: 1115 Total weight we had was 131.7 Total Passengers: 5 Adults and two Infants Regards Abu Khan

Jet airways Cheating people We were just 5 mins late for that the ground staff & the supervisor ms. Ashvini in Mumbai were so rude and insensitive...we had an emergency to reach Bangalore. We requested so much but they didn't give us the boarding pass...we lost around 8800/- plus we had to stay in Mumbai that again cost us money & next day we had to book flight that also cost us so much money...but other airlines are not so bad they give us the next slot in the immediate next flight with out charging a rupee..they are so rude & unprofessional...may be the staff don't get paid well that's why or I don't know..why they are so frustated...rich can afford...but what about middle class like us..??? If you don't want rude behavior & if you don't want to get insulted & cheated by the ground staff...then please don't go for jet air ways...jet air ways is airways...they cheat people though the boarding was still in progress. They don't help their passengers... They just want to loot the innocent...

Sir, I tried to book a flight ticket from Bangalore to New Delhi on 11 August 2015 at 02:08:42 for journey date 31 October 2015. A payment of Rs 4152 was debited from my SBI account number [protected](Screenshot enclosed). While booking ticket jet airways site showed error with a message displaying that amount will be credited back in 10 days and ticket was not booked(Screen Shot enclosed). The payment for same was not credited back to my account till date. I contacted SBI branch and they stated that “transaction has been successfully processed to your merchant, for more details contact your merchant.” I had been contacting Jet Airways for the last two months, but they are not replying appropriately. Please look in to the matter and resolve the issue as soon as possible. Yours faithfully, Vikas Jain Assistant Audit Officer E-mail address- [protected]@gmail.com Mobile No- [protected]

I had my flight from Mumbai to Bangalore 17th Oct 2015 PNR: IHZGUC by 3:05 . I was at boarding Gate 28minute prior I.e 2:37 or before .. they said me gates r closed .. Wat was that I really didn't expected.. They answered me paperwork and everything is done .. I regularly travel with Jet .. but this moment for me was un expected from jet.. they didn't tried anything .. nor they gave me any concern person contact whom I can talk .. They asked me to go to cancellation desk and cancel the ticket .. and the amount m getting refund is just tax amount.. I want my full amount Refund for the Flight .. I need to talk to som1 who Handel my case .. I Had my exam by 7 am for which m Gonna suffer ... For the thing happened to me .. Regards Darshit Bakraniya [protected]/[protected]

While making booking for myself and my son.Payments were deducted from my c.c, but tickets were not issued due to authorization problem.My details are below. 1. YASHPAL SALIAN. 2. PARTH SALIAN. (PNR ..DRHJAZ ) DXB- MUM 29 DEC 2015 DEP 1610. MUM-DXB 04 JAN 2016 DEP 1850. I would request you to kindly reimburse the payment amounts due to non - issue of the tickets.Kindly look at the matter urgently. Thanking You, With Best Regards. YASHPAL SALIAN.

I have purchased a ticket for Doha-Kochi-Doha (PNR: GPUNXV) using Credit Card of my friend and the fare was shown QR 2571.00 in the Website and in the Ticket but QR 2799.70 has been debited from the Credit Card Account. Jet Airways confirmed that I opted Qatar Riyal for the payment and the Credit Card currency also in Qatar Riyal. Please be requested to note that the issued e-ticket in that the transaction currency in US Dollar while I opted Qatar Riyal as currency. So it is clear evidence that the mistake happened from Jet Airways and further Jet Airways requested to refund my extra deducted money ie. QR 228.70

Myself Ria Das..had a flight from new Delhi to kolkata (9w903) 5th Oct 2015..from terminal 3 ..at 7.30. A.M...pnr no. (DBHYHS)...I reached airport at 6.30 ...I w in long que in Web check line...at 7 I told jet ground stuff abt my flight as I w getting late..thy said nnow it's close and I cannot board nymore in this flight...need to cancel my ticket..I request the manager ( don't know his name) if h can help me out..but his behavior towards me was a we full. ..h said in d rude tone "hope this is not ur first time u r travelling in flight" the way h said to me w not s right gesture h should do...without helping me h just avoided me... I will request to kindly take some action against d manager who w in charge dt time...h must know how to behave with the customers ...rather than helping me h was busy in ph and avoiding me..taking rudely ...hope next time I need to think twice before I fly with jet airways...

I had a booked flight ticket from ahmedabad to mumbai and connection flight from mumbai to trivandrum on 22/10/2015. due to change my travel plan when i tried to cancel the tickets on 01/10/2015, for total fare of Rs.8905/- the refund amount is only.Rs.1201/- when contacted the airline service, i am told that my journey from ahmedabad to mumbai and from mumbai to trivandrum were done at two different classes and that for my journey from AHD -MUM there is cancellation fee of Rs.2750/- + tax whereas for MUM-TRV only tax is refundable as it was done under whiskey class or something like that. my grievance is that booking under different classes is their internal issue and i was not informed that it will be booked under different class and i am not eligible for refund amount for my second flight.i strongly feel that they are cheating the customers by some internal arrangement by way naming it under different classes while i was given the option of ECONOMY class only.

I am contacting Jet Airways since April 2015. Have sent them dozens of emails and called them dozen of times. Each time I call or send an email you get the same standard response, we will investigate it and give you an update within 3 working days. After waiting for weeks when you contact them again they say again the same and that they cant help at the moment but will investigate Next time Jet Airwairs should consider playing a recorded message, at least I would not have wasted my time repeating all the time the same issues to different customer service agents. I have become a gold member since March this year, but never received my card or vouchers. After calling and mailing them for 3-4 months they said the gold card was delivered by DHL. I have never received anything from DHL (why would I otherwise bother spending hours on attemepts to contact Jet Privilege!). The DHL number they gave was not valid, as I have contacted DHL to inquire more info about this shipment to verify delivery. In 5 months the vouchers will be expired, so will be worthless. Becoming a gold member in Jet Privilege means you are degraded and get some trash service. Also my miles and tier miles of beginning this year were not added for 3 flights. Although the booking was a return flight with one stop, so in total 4 flights, they only credited points for one flight. All were booked with Etihad as one return booking with my Jetprivilege number (how else would they have added 1 of the 4 flights) I was told it could take 2 months that the miles showed up.. After 6 months still no milesshow up for those 3 flights of the same booking. They always promise they respond within 72 hours, nonetheless it seems 72 hours means 72 days for this company. Stay away from Jet Airways. I flied with them for several years but since this incident I avoid them and book my flights only from airlines. I would consider again using Jet Airways in the future if they offer at least some basic service and solve this issue and send me my gold card, vouchers and add missing miles, and this within 10 days. After that I give up and JEt Aiways will be never used by me anymore and also scrapped from the list of allowed airlines in my company.

Sir/ Madam, I am writing this letter to give an account of the mental, verbal and emotional harassment faced through the hands of the ground staff Jet Airways, on 9th Sep 2015 at IGI, New Delhi Airport. We were supposed to board flight to Singapore (9W 018), departing at 10:00am. As per the requirement, we came 2 hours early (8:05am) at the counter. It took us 30 minutes to get at the counter for check-in, as the staff was busy chatting to each other and over the phones. It was already 8:35am and this is where our horrible and traumatic experience begins with Jet Airways. Series of Incidents: 1. First, the exceptionally confused staff Manish (on Row M) left us un-attended on counter and came back after 5 minutes. After providing him with our Passports, the first thing that we were asked was the hard copy of our visa. We explained to him that we don't have one with us, since it's an e-visa. 2. This is when Jet Airways' Supervisor, Shaziyah, intervened and started arguing with us, claiming that she won't issue us with boarding pass until we have a hard copy of our e-visa. When we questioned her claim, she also passed remark on us in Hindi – “Main bhi dekhti hoon Immigration aapko kaise jaane deta hai! 9 baje ke baad main waise bhi aapka baggage accept nahin karoongi!” It was already 8:50am by this time. 3. We requested them to at least issue us with the Boarding Passes and let us deal with immigration regarding hard copy of our visa, since we had the soft copy of it in our email. Thankfully, they agreed and started to scan our Passports to issue boarding passes and came up with ANOTHER issue! 4. This is where the ground staff Manish claimed that as per her passport, our 2-year old daughter does not have a valid visa to travel to Australia. We explained to him that it's not possible, as we were returning to Australia after 2-weeks holiday and our visa is valid till June 2016. We also showed him the copy of 'Visa Grant Notification' for our daughter in email on our phone. And here again we were encountered by another 'brilliance' of the supervisor supervisor Shaziyah to check our daughter's visa grant letter. We were shocked to hear when she claimed that our visa starts on 05/06/2016, which shows her lack of knowledge to read a visa notification. She disregarded the Visa Grant Letter which clearly states visa number and grant date, and declared that our copy of visa grant notification states, so we are not allowed to travel to Australia till then. Please keep in mind here that this is when our visa expires and we are on a return flight. It was already 9:05am by now! 5. After requesting over and over again to guide us what should we do to prove that we have a valid visa, the staff told us that they cannot do anything because the visa is not appearing on their computer system. We were told off by the staff that this is a problem at our end and we have to sort it out ourselves. We were completely strangled and stressed, as we could see that we will miss our flight. Feeling completely harassed and abused by the airline staff, we had another remark from Shaziyah here – “immigration mein jaa kar kya kar loge, wapas toh yahin ana hoga! jaa toh paaoge nahi aaj!”. We decided to go to the Indian immigration counters at the airport to seek their help, however, they clarified to us that it has nothing to do with them and the airline needs to sort it out with us. It was 9:15am by now! 6. Realising completely helpless, we returned to Shaziyah's counter and requested her again if she can guide us in any way. She came with her typical reply – “I can't help you!” Then we had one of the Duty Manager – Abhinav, who came to counter while being over the phone and checking with Shaziyah about the situation. Once he was done with his call, he advised us to call Australian High Commission to sort the matter out. 7. We called the Australian High Commission in New Delhi, India and explained the whole situation to them. They quickly asked us for our daughter's Passport and Visa details and confirmed that we have a valid Visa for our daughter, and she CAN travel to Australia. They also confirmed that the airline staff should have called EOC to confirm it, if it wasn't showing up on their system. It was already 9:35am by now! 8. Completely frustrated with Jet Airways staff's (Manish, Shaziyah & Abhinav) arrogance, lack of procedural knowledge and un-willingness to assist their Customers in time of despair, which costed us our flight to Melbourne, Australia, we decided to go to another Supervisor on different row (Row B). 9. Here we met Anukiran (supervisor) and explained her the whole drama and what she needs to do to confirm our daughter's visa VALIDITY. Her instant response was that – “It's fine, I'll take care of it! If you would have come 30 minutes earlier to me, you wouldn't have missed your flight!” You can try to imagine how we would have felt by hearing that! It was 9:50am by now! 10. Anukiran made the call to EOC and my daughter's visa was confirmed within 5 minutes. But, we missed our flight! 11. Our problems did not end with missing our flight! Since, it was urgent for us to be back in Australia to continue our living, We rushed to Jet Airways reservation counter to get our tickets re-scheduled for the next day (10.09.2015). We were demanded to pay an additional of Rs.93, 650.00 (INR) to get the tickets rescheduled for 4 o[censored]s. Having no choice at that point in time, we paid the amount to get the tickets (please see the payment receipt attached). 12. After sorting out the air-tickets for next day, We went back to see the Duty Manager, Abhinav, to register the complaint. Here we got another refusal from him! He said, “We don't deal with complaints here. If you have one, please register it online.” We questioned him about why someone from his counter didn't know the procedure and why no one was ready to assist us, and why did we had to miss our flight? His reply was, “It was your problem, if you would have come with proper document we wouldn't have stopped you.” Again, supervisor Shaziyah was behind Abhinav and passed another remark here – “Hamara kaam nahin hai ki hum kisi ko call karte firein.” 13. Anyways, after all this drama at the airport and being strangled with two little kids for 5 hours, I had to book a hotel nearby for a night stay and bear an additional cost for it as well (please see the payment receipt attached)! This is the complete description of what happened at the airport. Our Suffering: I, Kiran Aryan, run my own business and it was un-attended for one more day. I had my work planned and other due items planned for the next day when I was supposed to arrive in Melbourne. However, everything got caught up in this drama because of the unwillingness of the ground staff to assist their Customers. My wife, Kshirja Aryan, is studying in Australia and had her term-end exam the very next day (10.09.2015), that she missed. She is a student of criminal justice in Australia and is well aware of laws of both countries, even the immigration. The staff's lack of knowledge to even read the visa notification has costed her a term in her studies. She was suffering from Migraine and Sinus pain and we didn't had time to even sit down at the airport. Our 2-year old daughter was strangled with us at the airport, without food and rest for 5 hours. She did not had to go through all this! We had our friend's daughter (minor on Australian Passport) travelling with us, who had to miss her school by one day. We have never felt so helpless at the hands of some insensitive and senseless people. It is so shameful that the ground staff isn't ready to assist their own Customers and yet every one of them have the audacity to pass rude remarks directly and indirectly moreover why Jet Airways mentions in flights about 'thank you for choosing to fly with Jet Airways' when they have trained their staff to make every single effort to stop people from flying? To us, it looks like a clear case of fraud, where the team is looking for any reason to make people miss their flights so that they can pay Jet Airways more to re-schedule it! I am baffledand post this incidence asked myself over and over again if the Jet Airways even know the meaning of customer service? It was like the ground staff owned the area and if they wish they will let the passenger travel. We have been travelling to India since last six years and this is the first episode of shameless attitude on the hands of the ground staff of an Airlines where a simple protocol wasn't followed. Our Stand on this Incident: 1. We have provided enough evidence to prove that we had a valid visa for all o[censored]s. If it wasn't reflecting on their systems, it was their problem and NOT our as travellers. 2. The staff should have shown a simple courtesy to be pro-active to figure out the issue, at least after reading the Visa notification, and assisted us to get on our flight. Our course of Action: 1. We will be raising this issue with Australian immigration to confirm whether the copy of my Visa Grant Notification was enough evidence for me to provide anywhere in the world. 2. We will be registering our complaint with Ministry of Civil Aviation and External Affairs in India. It will also be registered with DGCA and Consumer Affairs. 3. We will be bringing this incident in media and social media to make everyone aware of your 'services'. 4. We will also file a law-suit against the airlines on grounds of Fraud, Mental Abuse, Harassment and Trauma. 5. Lastly, we will also file the complaint with your partner airline in Australia and Civil Aviation here. What We Claim from Jet Airways: 1. 100% compensation of the cost of re-scheduling the ticket and our stay at hotel. 2. Compensation for the loss of education term for my wife, Kshirja Aryan. 3. Compensation for the mental abuse and harassment caused to us and our kids by the team of Jet Airways. 4. A written apology from the Airline and the staff (Manish, Shaziyah and Abhinav). 5. 100% compensation of Legal cost paid by us.

My wife travelled yesterday using JetAirways JW117 flight starting from LHR to Mumbai and departing at 9:20pm from LHR. Worst ever experience she had with JetAirways. She travelled with two small kids so carried single Pram/Stroller holding 2 seats for both kids. One was 3 months and other 2 years old. Security clearance went nice and smooth and she went very early to the gate with the pram and kids sitting in it. No one stopped her or advise her of anything. But when she reached at the Airbus and was about to remove kids from pram and handover the pram to them Air hostess surprisingly said you should not bring pram up to the plane and should have handover behind so go back and handover pram and come again. Total non sense and unhelpful. But wife said there was no one to tell that beforehand and no helpers were present and having said that is this the way of service we expect from JetAirways a lady with two small kids travelling have to undergo such pain. During that time few other passengers passing by fought with Air hostess how you are asking her to go back and re arrange stuff so then they listened and started chasing someone. But at first place they should have helped her fold the pram and have taken the responsibility to handover pram wherever needed but instead they make her wait for 1hour. And after 1 hour someone came and took the pram. But till that time my both girls went cranky and restless and situation was upsetting and disappointing and which adversely affected the whole flight journey which could have been easy. Her baby feed got delayed and both girls thenafter were restless and crying throughout the flight which again affected my wife as she found it very difficult to handle. This happened at LHR airport but painful story didn't finish here. When they reach Mumbai, again she went into surprise pain. She was expecting pram at the door of the airbus when she steps out but no instead they put the pram on the baggage/luggage belt. So again she was misguided and they made her wait for another 40 minutes and then told her to go to the belt and collect the pram as they cant do anything now. SImply trying the patience. What worst they can do. How on earth she could have manage with two kids in hand with hand luggage to walkover all the way to immigration and then the luggage belt. I can't believe on humanity ground how Air hostess or Jet airways as whole can't provide a better service to help Mother with kids ??? We are regular Jet Airways travellers and totally disappointed, upset and angry with the service (rather no service at all). We need compensation for all the trouble mentally and physically caused so far for my wife and two small kids. regards Tejesh Ghag

I was traveling alone to Mumbai [9W 2202] from Swami Vivekanand Airport, Raipur on 28th July 2015.I had the most distasteful and humiliating experience traveling with Jet Airways. While paying Rs 2700 for my excess baggage, I realized to my horror that my debit card had expired. When I approached Mr Shailendra Singh at the check-in desk he said ‘How will you make the payment?’ I asked him to suggest alternate ways. He asked me if I had another card; I did not. He said he needed cash or card payment. I told him I have money in my account but my card expired last month unfortunately. ‘Could I pay at the Mumbai Airport?’ I asked ‘Once the flight takes off we cannot generate any receipts, ’ he said unhelpful. ‘Can I make an online payment?’ I suggested. ‘There is not facility for online payment’ he coldly replied. ‘Then what I can do?’I asked desperate. He suggested someone go to the Mumbai airport right away and makes the payment at the Jet booking counter. Only after the payment was received, I could be allowed in with my excess baggage. It was already around 13:45 and the flight was scheduled to depart at 15:15.[I had started my security check-in around 13:15] I explained my house is in Navi Mumbai [Vashi] and the domestic airport at Santacruz is at least 60-70 minutes away minus vehicular traffic. Could he suggest some other form of payment? He said he had already told me what could be done. ‘But going to Mumbai airport is not possible!’ I protested. ‘Send a relative’, he said. ‘There is too much of a time crunch. I might miss my flight!’ He coldly replied ‘You can board only with 15 kgs check in and 7 kgs cabin luggage. Your excess baggage cannot be allowed in.’ “But there are important books I don’t want to part away with! I must take them!’ Mr Shailendra Singh replied ‘Nothing can be done. Only 15 kgs + 7 kgs is allowed .Leave the rest of your bags behind if you cannot pay before the flight takes off. These are the rules.” I was traveling alone and knew no one at Raipur to leave the bags behind with. A small malfunction with my card and I would have to part with my treasure of books and other personal belongings ! Tears started swelling in my eyes and I could feel a lump in my throat. Determined I asked him if I could speak with a senior manager. He pointed ‘That tall man over there. He cannot do anything either’ he added. I spoke to Quresh Hussain, the senior manager who said he would look into the matter. I was in a state of panic and tears started rolling down my cheeks. Mr Quresh gave me some water and asked me to wait till he thought of something. I requested if there was any way I could pay later. He said Jet requires all payments to be closed before the flight takes off. There is no system of online payment. I suggested if my parents could transfer money to an account from which money could be withdrawn. He shared a colleague Mr V.Anish Kumar’s account details with me .Only once the payment was received in his account, he would withdraw it and hand it to me. It was 14:11 and a race against time for my panicking mother back home who pleaded with the bank manager and cut lines to achieve the strict deadline. Mr Anish received the payment between 14:30 – 14:40 and I was able to make the excess baggage payment in cash. I thanked Mr Quresh and proceeded to check-in between 14-45 – 14:55. The entire ordeal cost me and my family a lot of mental stress and humiliation. Mr Shailendra’s responses were cold and unhelpful .During the entire length of the conversation, he did not use any polite words [‘I am very sorry but..’ or ‘Please, could you check with a senior..’] His suggestions were deficient and implausible to follow [Send someone at the Mumbai Airport, Leave your luggage behind]Needless to say, Jet Airway’s services were poor, slow and deficient. The staff was unable to help or provide immediate relief and solution. Mr Quresh who acted on a humanitarian ground agreed to my suggestion of transferring money to a personal account. However, Jet airways had not alternatives or help at hand. Moreover, they were indifferent and apathetic to a passenger’s genuine plight. I seek a thorough inquiry in the matter and an apology from Jet Airways. I hope Jet Airways would be more responsible, kind and solution-oriented in the future with its future passengers .