Claimed

Jet Airways Complaints & Reviews

1.1
Last updated Dec 27, 2023
Complaints 2693
Resolved
582
Unresolved
2111
Quick Links
Statistics
Share
Contacts

File a complaint to Jet Airways

Having problems with Jet Airways?

File a complaint and get it resolved by Jet Airways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Jet Airways
Customer Service Contacts

Jet Airways Phone Numbers

Mobile
+91 22 6121 1000
228
185
+91 808 101 1199
99
94

Jet Airways Website

Jet Airways Head Office Address

Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India
400099

Jet Airways reviews & complaints page 92

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
avadhesh_gupta
from Mumbai, Maharashtra
Report
Copy

Delayed baggage claim

Address:New Delhi, Delhi, 110001
Website:Www.jetairways.com

This is regarding of my delayed baggage(all 5) on flight from Doha to Qatar on 6th of Nov, mybbaggange got delayed more than 24 hours they said rhat a claim of 4000 INR will be processed. Even after following up multiple time no positive response & no refund has been made. PNR : MTYVFF, flight 9W553 MHB ReferenceID=[protected]' Baggage delayed claim...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kailash1985
Report
Copy

Money not refund

Address:781022
Website:www.jetairways.com

I did a ticket from delhi to guwahati on 20th Nov 2015 in the name of Mr.Bahadur singh and Mrs.Sarla devi having pnr no.TUIVTP, my balance got deducted from my account but the ticket does not produced. Many times I had call your customer care and always got a reply that it will be refunded soon, but it doesn't happed till date. My email ID is: arya.[protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pareshlcit
from Coimbatore, Tamil Nadu
Report
Copy

Updation of name in ticket

Address:Mumbai City, Maharashtra, 400099
Website:www.jetairways.com

I just missed suffix after my name. Instead of "Pareshkumar" I mistakenly put "Paresh" and then I requested in customer care to help me to update this in ticket. But all efforts went fail. Why they can't update just little thing? My e-ticket number is "[protected]"....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shiv Kosgi
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:Mumbai City, Maharashtra
Website:www.jetairways.com

I had booked a ticket from make my trip website MMT ID - NF[protected], Jet Airways 9W-2802 - 16th Nov 2016 - form Rajmundry to Hyderabad, PNR TQXGPI. Due to bad weather conditions flight was cancelled by airlines. Make my trip has only refunded rs25, i have been writing to them and till date i dont get a proper response. Enclosed flight cancelled proof. I have to receive a 100% refund in this case....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
M
manhaq
from Kolkata, West Bengal
Report
Copy

Booking

Just now, at about 1957 Hrs, on 24.12.2015, I, Manzurul Haque, attempted to book ticket from Delhi to Dammam for self and wife Mahjabeen Haque by flight No.568 scheduled on 31.01.2016. Rs.37, 392/- has been deducted from my savings account No [protected], SBI Personal banking Branch, Main Road Ranchi (Code:4143): IFSC: SBIN0004143, .My visa debit card No. [protected] was used for purchase of ticket reference being “POS ICIS2I11...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Thiruvananthapuram, Kerala, 695024
Website:www.jetairways.com/trivandrum

Hi, my nephew is the victim he is just 12 yrs passed and travelling with the valid adult ticket from trivandrum airport to doha . from jet airways counter staffs in trivandrum airport make him stand for 2 hrs and making him cry with very bad behaviours, they told him without paying inr 4000 you cant travel, the reason they told it is child fare . i repeat he is travelling with the valid adult fare ticket. please take action against this....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kapil25
Report
Copy

Staff MIsbehaviour - In flight

Address:New Delhi, Delhi, 110092

Had travelled from Delhi in flight 9 W 548 jet airways, as i was travelling with Infant i asked the flight attendant " Sheran" to place my luggage in the cabin. He got furious by this and had thrown my luggage infrom of my eyes. All the baby food kept in the bag was split out and created a mess for us to clean up. When asked for a feedback form from him, his attitude was write to who ever you want to i dont care. I was shocked to see such...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arun Y Pathak
from Ahmedabad, Gujarat
Report
Copy

Serving of non vegetarian food to bhrahmin family

Address:Ahmedabad, Gujarat, 380007

FF No.[protected] Dear Sir, Myself and my family were on Flight No. 9W 390 from Mumbai to Amritsar on 17th December, 2015 (PNR No. SFEQMO) Tkt No. E[protected] to 76 we were allotted seat no. 11D & 11E and other two seats, my daughter Purvi Pathak was on seat no. 11D, from Delhi to Amritsar sector when crew were serving the food we informed to your crew about our food selection (we don't want to name the staff) we told him two times...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rama Raju (Ram)
from Bengaluru, Karnataka
Report
Copy

Refund of cancelled tickets

Address:560094

Hi, I had booked Jetairways flight to chennai for 9th December (booking reference no:JVXTZJ) and had cancelled the same on the 8th December 2015. Till date i have not received any confirmation towards my cancellation. I did speak to one of your customer care executive on the 7th December at around 11.30 to reconfirm my ticket cancellation. I was assured over the call that the tickets have been canceled and an email should reach me...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vishal67
from Jorhat, Assam
Report
Copy

Horrifying travel experience

Address:Mumbai City, Maharashtra
Website:www.jetairways.com

My daughter, was to travel from Mangalore to Kolkata vide e-ticket no BEAXTZ on 18.12.2015. The first leg of the journey was from IXE (Mangalore) to BLR (Bangalore) by Jet Connect 9W-2756 scheduled for departure at 12:10 hrs from IXE. This flight was delayed and was re-scheduled for 13:35 hrs and therefore expected to reach BLR at 14:40 hrs. The next leg of the journey was from BLR to CCU(Kolkata) by Jet Airways 9W-661 scheduled for...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
conne14
from Kolkata, West Bengal
Report
Copy

No accomodation in spite of confirmed ticket due to overbooking

Address:Kolkata, West Bengal, 700007
Website:jetairways.com

Dear sir, I along with two of my business collegues were scheduled to go to Dhaka for our business meeting on 28th november and so we booked confirmed e-ticket no.[protected],[protected] and[protected] from Kolkata to Dhaka by flight no.9w 274 of jet airways india. On reaching airport for check in on time we were told that they were unable to accomodate in the flight due to overbooking of the tickets by the airlines.We were...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jailas
from Chennai, Tamil Nadu
Report
Copy

Flight cancellation refund

Address:Mumbai City, Maharashtra, 400067
Website:tickets

Dear Sir, this is to inform you i have bought my ticket on 17th November 2017 PNR NO: BEWTIU from Udaipur to Mumbai Schduling on 20th December15. Due to some personal reason i have to board urgently and prepone ticket to 17th December and i have cancelled ticket before 3 to 4 days. so i have bought another ticket and i was shocked to see and know that i have recieved only 68 rs has a refund out of 9600 attached Ticket of 20th December...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nair56
from Mumbai, Maharashtra
Report
Copy

No medical help at mumbai arrival

Address:Mumbai City, Maharashtra, 400058

I am 59 + yrs old and traveled by flt no 9W 7130 seat 10A SEQ 0005 form Rajkot to Mumbai. At Mumbai after alighting while boarding your transport bus I fell and cut my leg-shin very badly and was bleeding profusely with no help from either the Crew or the ground staff. There was blood on the boarding steps, in the bus and still no help I kept bleeding until I reached the terminal and with the help of a porter helped myself into a wheel...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jacksonmonis
from Chennai, Tamil Nadu
Report
Copy

Baggage delivery

Address:Dakshina Kannada, Karnataka, 574116
Website:jet airways

As i was travelling from abu dhabi via banglore to mangalore, i had 1 bag for luggage, and i asked twice the staff that do i have to collect my baggage in banglore for customs he said no it will be transfered to manglore..and when i reachd to manglore my bag was not come...and today they call me and told me bag has arrived please come and collect i told them i need u to deliver my bag to my place...so they reject and tell me custom clearance...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bkumawat82
from Hyderabad, Telangana
Report
Copy

Ticket booking

Address:Visakhapatnam, Andhra Pradesh, 530005
Website:www.jetairways.com

Sir i bharat singh when i book ticket 10 dec and 16 dec from vishakhapatnam to delhi Date 14 feb 15 and return 29 feb 15.both time payment will be cradit but ticket no genrate and money not refund and give status my payment earlist....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gargi singh123
from Agra, Uttar Pradesh
Report
Copy

Pf

Address:Agra, Uttar Pradesh, 282005

PF not received. - Jet Airways Dear Concern, I had applied for withdrawal of my p[censored]nder account no. MH/39804/031450 in October 2012. Till the date I have not got any status of the same. Requested to look into the matter personally. Thanks and Regards gargi singh...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sudhanshusalwan
from Gurgaon, Haryana
Report
Copy

Airway

Address:Rupnagar, Punjab, 140110

Reference: JET AIRWAYS 9W 835 Airline Reservation Code: QQJMOG, JET AIRWAYS 9W 835 Airline Reservation Code: QQJMOG I am writing to complain about an issue regarding Airlines with Jet Airways. This is my issue: I reached airport at 2.45 pm.I enquired for boarding pass counter.I went C counter .there was long queue. My flight time was 3.40pm to chennai .my flight details are 9w835 airline reservation code QQjMOG.ticket was in name...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:560077
Website:jet airways.com

To whomsoever it may concern I was travelling from Bangalore to Dammam on the 29th November 2015. My PNR for the flight was KQEOTN. On my arrival to Dammam, i found out that my baggage had not arrived. I spoke to the Ground Handling Agent who was handling the 9W flight and he had no information to share with me, but inform me that please speak to the 9W staff in the office. I walked for close to 1 hour to locate their office, however...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhyudaya_Kanoria
from Chennai, Tamil Nadu
Report
Copy

Abysmal customer service

Address:Mumbai City, Maharashtra, 400050
Website:Jet Airways

I stayed at the New York Hilton Garden Inn between Sept 22-28, 2015. When I realized that Hilton is a partner of Jet Airways, I sent my hotel invoice on Oct 19, 2015 so that my spends could be credited to my JP account. I received an email saying that it should take 3-4 weeks. On following up, I received a subsequent email saying it should take 6-8 weeks. After multiple follow ups and as recent as Friday, Dec 4; I was told it would be done...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
tpoul
from Guwahati, Assam
Report
Copy

Non receipt of any details about my booking

Address:Kamrup Metropolitan, Assam, 781001
Website:jetairways.com

I have booked ticket for guwahati kolkata for two persons through net banking from jet airways site. An amount of rs.9760.00 debited from my account, but i did not get any details of my tickets. Neither their toll free no.[protected] is working. Flight details is ghy-kol doj-15.12.15 time of jorney 8:30 am. Passenger name 1.Jaydeep agarwal 2.P.Jalan...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy