Jet Airways — Guest Relation | |||
To: Jet Airways Senior Management This is in concern to the recent incident that has happened on 12th Sep 2015 at Dehradun- Jolly Grant airport, Jet Airways counter. Myself and my wife were travelling to Mumbai via Delhi on the flight no 9W334 ( Dehradun to Delhi) and 9W356 ( Delhi to Mumbai). We have booked the tickets through agent and he has misspelled out surname. Instead of Dwivedi, he has mentioned Dewivedi. We made an plea, requested the representatives at the Jet Airways Service counter to help us with the situation, but instead of that they clearly mentioned that WE CANNOT help you with the request of changing the surname. I’ve told them as per the Terms and conditions mentioned in their website we can change the name as per the below instructions, Refereeing to http://www.jetairways.com/EN/IN/TermsAndConditions/JetPrivilege.aspx 5.4 Name change requests can only be made, if a written request is sent to the JetPrivilege Service Centre, duly signed by the member. 5.5 Requests for changes in name should be accompanied by supporting legal documentation, as may be specified at the time of making the name change request. To my surprise bot of the attendees at the Jet Airways counter ( Mr. Pushkar Sharma:- Security Assistant & Mr. Chandan Pathak: Station Manager JET Aiwars) were completely UNAWARE of their own company’s website terms and conditions which they are working for. Secondly on asking them to check online for the same, they were showing me the terms and conditions of Jet Cargo section. On again making request to let me search on their system ( A simple Google search for the same), I was clearly told NO for that. Besides both of them Mr. Pushkar Sharma and Mr. Chandan Pathak were so confident that they told me, whatever they are searching is absolutely correct and I was not allowed to make a simple Google search on their system or re-directing them to a proper web location. I urged them about giving a duly signed letter with me and my wife’s photocopy of the original document so that they can initiate a simple change, but after making a lot of fuss the personals were not only unaware of the situation / terms and conditions, but was having no sense in making a customer connect which I think it’s their main job credential and priority. We have to book another flight at triple cost to fly to Mumbai after that with a different airline. I only urge the Senior Management of Jet Airways to closely look into this matter, as am a regular flyer of your Air Service and plan to travel for business trips and choose Jet Airways due to your eminent services and on time punctuality. But after facing this issue, I will think twice before making any arrangements. Also being an corporate member I will also request my admin department to plan any further trips of my colleague with different airlines, as we may face such issues after booking an ticket through an agent. As a quick remedy, I think a proper Knowledge transfer of company’s basic policy needs to be given to your Station Manager, Representatives to avoid such kind of confusion and fuss along with some basic aesthetics for Customer relationship management. I don’t want my money back, but yes the pain and time spent on quarrelling over a basic issue could have resolved easily, if your representatives have the proper knowledge about the company’s policy / terms and conditions. Was this information helpful? | |||
 3 Comments | |||
Comments
Married women as a cabin crew inside the flight and serving us with that married women is horrible and it soo ashame of your airways so please can you guys take it off that married girl we do not want any help or giving food with married girl so please stop doing those thing
Reply
I am under treatment of Baba Ramdev of Patanjali at Haridwar. So I have to go to Haridwar every 2 months and Dehradun is the nearest airport to go to Haridwar.
I am a Jet Privilege member holding gold card no. [protected] & Air India Flying Returns Member.
Due to my sickness, someone has to accompany me and most of the time, my brother in law Mr. Arjan Motwani accompanies me
My appointment with Patanjali was fixed for 7th Dec’2017. I had to reach latest by 6th Dec evening at Dehradun on way to Haridwar. I had 2 options to go to Dehradun:-
a. Jet airways
b. Air India
I gave preference to Jet Airways but unfortunately, I had a very very bitter experience. It was a total torture and big financial loss for me.
My and my brother-in-law’s ticket was booked as under:-
6th Dec MUMBAI- NEW DELHI 9W351 Dep - 13:00
6th DEC NEW DELHI-DEHRADUN 9W2652 Dep 16:15
PNR NO. AJEFTP
Booking Air India ticket was an advantage as Air India flight was also leaving at 13.00 pm from Mum – Delhi but the advantage was it had 2 connecting flights from Delhi to Dehradun in the evening once I reach Delhi.
On the day of travel, i.e. 6th Dec, I received a call from Jet Airways that I should proceed to airport immediately and ensure that I am at airport by 11.50 am for a flight departing at around 12.20 pm from Mumbai – Delhi [Jet airways] because flight no. 9W351 was delayed.
I reached airport at 11.50 am and at the counter, Jet staff informed me that it may take time to switch over the change of flight. Everybody was talking to each other but no action taken. Finally they informed me that Jet airways flight is closed.
I was then asked to come over to Air India counter. Air India flight departing at 1 pm was available. Air India was very courteous. They were ready to issue boarding card, but asked Jet airways to give some 10 digit number which jet staff could not give in 3 attempts and wasted almost 40 minutes. After wasting time, they informed me that Air India flight is also closed.
The next step was Jet airways told us to travel by same flight 9W351 as it is departing around 14.00 pm [2 pm] and for connecting flight, they asked me to buy Air India ticket from Delhi-Dehradun and jet will give full refund of Delhi to Dehradun flight booked earlier.
With the boarding card I reached the gate of flight no. 9W351 departing at 2 pm. First 15 minutes, Jet was trying to go round and round and not coming up with the facts. Finally a gentleman of Jet looking at me, worried and exhausted informed me that no pilot is available and the flight will not depart before 3.30 pm. Factually also, the flight departed around 4 pm.
Under such circumstances, I had to cancel air India tickets from Delhi to Dehradun, lost full money, came back from the security and looked for a help of Jet airways. Same staff did not have any courtesy to resolve the issue. I insisted that if a senior manager does not meet me, I will not leave the airport.
They made me to wait for half an hour and informed that they have arranged manager from the arrival for a meeting with me. After 15 min, the manager came and told me that I can leave tomorrow by jet airways direct flight in the morning to Dehradun on 7th and come back on 8th from Dehradun to Mumbai for which I was forced to buy new tickets.
I was fully exhausted. I had not taken any meals. I even informed Jet staff that I am a diabetic patient. I requested jet if I can have something to eat for which I will pay. But jet staff informed that it may take time. I told them if I go tomorrow, the only worry is whether the doctor will be available as the appointment was for 9 am morning on 7th and I would have reached Dehradun at 1 pm and at Patanjali at 3 pm. I had no other alternate, but to accept this proposal.
I had to take a chance. I took the chance and requested Jet to issue tickets for a direct flight for 7th morning Mumbai – Dehradun and return from Dehradun - Mumbai. I reach Dehradun at 1 pm and finally at Haridwar-Patanjali at 3 pm. Unfortunately, by the time I reached Patanjali, doctor had left and I was informed he will not be available for next 4 days. So it was of no use to stay there. I purchased new flight tickets of 7th Dehradun to Mumbai and was forced to cancel Jet flight of 8th.
I bought new tickets of Air India from Dehradun to Delhi and Delhi to Mumbai as the flight was leaving Dehradun at 7 pm in the evening. So myself and my brother in law returned back on 7th night itself by Air India.
Before I register my claims and further action, I will like Jet to respond:-
1. Is this the way jet airways deal with their passengers?
2. If Jet airways knew that the pilot is not available, why was Jet staff fooling around with me with wrong information?
3. I have spent huge money for cancelation. The following are the cancelled tickets:
4. I have been tortured and the same has affected my health considerably.
I will appreciate if Jet could respond immediately for further action.
Thanks and Regards
L.T. Bhojwani
[[protected]] [[protected]]
I am a Jet Privilege member holding gold card no. [protected] & Air India Flying Returns Member.
Due to my sickness, someone has to accompany me and most of the time, my brother in law Mr. Arjan Motwani accompanies me
My appointment with Patanjali was fixed for 7th Dec’2017. I had to reach latest by 6th Dec evening at Dehradun on way to Haridwar. I had 2 options to go to Dehradun:-
a. Jet airways
b. Air India
I gave preference to Jet Airways but unfortunately, I had a very very bitter experience. It was a total torture and big financial loss for me.
My and my brother-in-law’s ticket was booked as under:-
6th Dec MUMBAI- NEW DELHI 9W351 Dep - 13:00
6th DEC NEW DELHI-DEHRADUN 9W2652 Dep 16:15
PNR NO. AJEFTP
Booking Air India ticket was an advantage as Air India flight was also leaving at 13.00 pm from Mum – Delhi but the advantage was it had 2 connecting flights from Delhi to Dehradun in the evening once I reach Delhi.
On the day of travel, i.e. 6th Dec, I received a call from Jet Airways that I should proceed to airport immediately and ensure that I am at airport by 11.50 am for a flight departing at around 12.20 pm from Mumbai – Delhi [Jet airways] because flight no. 9W351 was delayed.
I reached airport at 11.50 am and at the counter, Jet staff informed me that it may take time to switch over the change of flight. Everybody was talking to each other but no action taken. Finally they informed me that Jet airways flight is closed.
I was then asked to come over to Air India counter. Air India flight departing at 1 pm was available. Air India was very courteous. They were ready to issue boarding card, but asked Jet airways to give some 10 digit number which jet staff could not give in 3 attempts and wasted almost 40 minutes. After wasting time, they informed me that Air India flight is also closed.
The next step was Jet airways told us to travel by same flight 9W351 as it is departing around 14.00 pm [2 pm] and for connecting flight, they asked me to buy Air India ticket from Delhi-Dehradun and jet will give full refund of Delhi to Dehradun flight booked earlier.
With the boarding card I reached the gate of flight no. 9W351 departing at 2 pm. First 15 minutes, Jet was trying to go round and round and not coming up with the facts. Finally a gentleman of Jet looking at me, worried and exhausted informed me that no pilot is available and the flight will not depart before 3.30 pm. Factually also, the flight departed around 4 pm.
Under such circumstances, I had to cancel air India tickets from Delhi to Dehradun, lost full money, came back from the security and looked for a help of Jet airways. Same staff did not have any courtesy to resolve the issue. I insisted that if a senior manager does not meet me, I will not leave the airport.
They made me to wait for half an hour and informed that they have arranged manager from the arrival for a meeting with me. After 15 min, the manager came and told me that I can leave tomorrow by jet airways direct flight in the morning to Dehradun on 7th and come back on 8th from Dehradun to Mumbai for which I was forced to buy new tickets.
I was fully exhausted. I had not taken any meals. I even informed Jet staff that I am a diabetic patient. I requested jet if I can have something to eat for which I will pay. But jet staff informed that it may take time. I told them if I go tomorrow, the only worry is whether the doctor will be available as the appointment was for 9 am morning on 7th and I would have reached Dehradun at 1 pm and at Patanjali at 3 pm. I had no other alternate, but to accept this proposal.
I had to take a chance. I took the chance and requested Jet to issue tickets for a direct flight for 7th morning Mumbai – Dehradun and return from Dehradun - Mumbai. I reach Dehradun at 1 pm and finally at Haridwar-Patanjali at 3 pm. Unfortunately, by the time I reached Patanjali, doctor had left and I was informed he will not be available for next 4 days. So it was of no use to stay there. I purchased new flight tickets of 7th Dehradun to Mumbai and was forced to cancel Jet flight of 8th.
I bought new tickets of Air India from Dehradun to Delhi and Delhi to Mumbai as the flight was leaving Dehradun at 7 pm in the evening. So myself and my brother in law returned back on 7th night itself by Air India.
Before I register my claims and further action, I will like Jet to respond:-
1. Is this the way jet airways deal with their passengers?
2. If Jet airways knew that the pilot is not available, why was Jet staff fooling around with me with wrong information?
3. I have spent huge money for cancelation. The following are the cancelled tickets:
4. I have been tortured and the same has affected my health considerably.
I will appreciate if Jet could respond immediately for further action.
Thanks and Regards
L.T. Bhojwani
[[protected]] [[protected]]
I was to travel from Bombay to Lucknow on 10th February, 2019. The flight got cancelled by the airways. The manager on duty promised me cash compensation and gave the letter to claim the same. I mailed the letter and ticket on [protected]@jetairways.com one week ago but there is no revert from the airlines. Please check it and provide with the proper reply.
Name: suyash Goel
Email: yash.suyash.[protected]@gmail.com
Mobile: [protected]
Please find attached ticket and compensation letter.
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Name: suyash Goel
Email: yash.suyash.[protected]@gmail.com
Mobile: [protected]
Please find attached ticket and compensation letter.
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