[Resolved] Titan / Fastrack — courier charges | |||
I purchased a Fastrack watch and titan watch from kanpur (both are in warranty period)and not working properly, at present i am in jhansi, i went to Titan dealer in sadar bazar jhansi, but he said to pay Rs120/- for each watch for courrier charges to titan service centre. on the time of purchase at kanpur they said no service charges anywhere in india during the warranty period, where i can get the form to register complaint against this and where I've to got for the complaint. can I file complaint against fastrack/titan here online. Prashant.S Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Prashant S,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
To,
Titan Company,
Consumer Complaint Division
Sir’s,
I bought two watches 1. Titan gents steel Model No-9151SAA on 16.12.2012 and 2. Fastrack Model No-9911PP02 on 13.12.2011 from Chawla & Chhabra Brothers shop, Kanpur (U.P), unfortunately your product has not performed well as it becomes late every time (at present stop).
I am disappointed as I purchased it from Kanpur and now I am residing at Jhansi and when I went to an authorized dealer of Titan watches Elephanta Sales, Sadar Bazar, Jhansi to get my watches repaired and resolve my problem as the watches are still under guarantee period, he kept the watches for more than two months and said he is going to send it to company (Titan gents steel Model No-9151SAA received by dealer 09/12/2012 and and 2. Fastrack Model No-9911PP02 received by dealer 07/01/2013. Receipt attached) and now he is saying it cannot be repaired as some more information is required, model No. is not mentioned in guarantee card and bill of both watches is not correct to get the claim or defect repaired as company has refused to do the same.
Kanpur dealer has not given me guarantee card for Titan gents steel Model No-9151SAA and secondly model no. of fastrack watch is although mentioned on the bill itself.
As per Jhansi dealer he kept the watches for near about 2 months and now he is saying the company has refused to get it repaired.
And now he is saying that if we are not satisfied we need to contact Kanpur dealer from where I purchased it. Now it is not possible to me to go to Kanpur as I am in Jhansi.
I have been using Titan watches since long time (26 yrs) and this time I had such a bitter experience that I feel that I have been cheated and I think that in case company is providing such type of customer service it will surely ruin company’s image very soon.
I would appreciate if you could tell what should be done now, enclosed are the copies of my records, I look forward for your reply and resolution to my problem and wait until (time) before seeking help from a consumer forum.
Prashant Sundrani
Jhansi
Mobile-[protected]
[protected]@yahoo.co.in
Enclosures :-
1. Bill of Titan gents steel Model No-9151SAA.
2. Bill of Fastrack Model No-9911PP02.
3. Service Receipt dated 09.12.2012 of Titan gents steel Model No-9151SAA.
4. Service Receipt dated 07.01.2013 of Fastrack Model No-9911PP02.
5. Guarantee Card of Fastrack Model No-9911PP02.
Titan Company,
Consumer Complaint Division
Sir’s,
I bought two watches 1. Titan gents steel Model No-9151SAA on 16.12.2012 and 2. Fastrack Model No-9911PP02 on 13.12.2011 from Chawla & Chhabra Brothers shop, Kanpur (U.P), unfortunately your product has not performed well as it becomes late every time (at present stop).
I am disappointed as I purchased it from Kanpur and now I am residing at Jhansi and when I went to an authorized dealer of Titan watches Elephanta Sales, Sadar Bazar, Jhansi to get my watches repaired and resolve my problem as the watches are still under guarantee period, he kept the watches for more than two months and said he is going to send it to company (Titan gents steel Model No-9151SAA received by dealer 09/12/2012 and and 2. Fastrack Model No-9911PP02 received by dealer 07/01/2013. Receipt attached) and now he is saying it cannot be repaired as some more information is required, model No. is not mentioned in guarantee card and bill of both watches is not correct to get the claim or defect repaired as company has refused to do the same.
Kanpur dealer has not given me guarantee card for Titan gents steel Model No-9151SAA and secondly model no. of fastrack watch is although mentioned on the bill itself.
As per Jhansi dealer he kept the watches for near about 2 months and now he is saying the company has refused to get it repaired.
And now he is saying that if we are not satisfied we need to contact Kanpur dealer from where I purchased it. Now it is not possible to me to go to Kanpur as I am in Jhansi.
I have been using Titan watches since long time (26 yrs) and this time I had such a bitter experience that I feel that I have been cheated and I think that in case company is providing such type of customer service it will surely ruin company’s image very soon.
I would appreciate if you could tell what should be done now, enclosed are the copies of my records, I look forward for your reply and resolution to my problem and wait until (time) before seeking help from a consumer forum.
Prashant Sundrani
Jhansi
Mobile-[protected]
[protected]@yahoo.co.in
Enclosures :-
1. Bill of Titan gents steel Model No-9151SAA.
2. Bill of Fastrack Model No-9911PP02.
3. Service Receipt dated 09.12.2012 of Titan gents steel Model No-9151SAA.
4. Service Receipt dated 07.01.2013 of Fastrack Model No-9911PP02.
5. Guarantee Card of Fastrack Model No-9911PP02.
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FASTRACK/TITAN — ABNORMAL CHARGES
I AM ANUP SINGH, A PTY OFFICER FROM INDIAN NAVY BOUGHT A FASTRACK WATCH FROM MUMBAI AROUND 1 AND HALF YEARS AGO, I AM ON LEAVE IN KOLKATA MY HOME TOWN, MY WATCH STOP WORKING I WENT TO TARATOLA, 24 PGS SOUTH, TITAN SHOWROOM , THEY SAID THAT THE CELL, CROWN AND THE ELECTRONOC CIRCUIT IS FAULTY, PLUS SERVICE CHARGES AND A ANOTHER CHARGE CALLED " OTHERS" WIL BE CHARGES TOTAL 350 RUPEES, I WENT TO ANOTHER SHOP WHICH IS ALSO A TITAN SHOP THEY JUST CHARGED 50 RUPEES AND CHANGED THE BATTERY, THE WATCH STARTED WORKING, I WENT BACK TO THE SHOP FOR SHOWING THEY ABNORMALLY STARTED ARGUING AND CALLED THE SECURITY TO THROW ME OUT, IN THIS WAY THEY ARE NOT ONLY LOOTING THE PEOPLE BUT ALSO DEFAMING A WORLD CLASS BRAND