Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I am traveling from chintamani to bangalore in ka40 f 1328 bus number and its plying from chintamani-bangalore-tirupati and its chintamani depot bus when he started from chintamani he didnt said anything but once he reached indiranagar depot bus staff said to get down the bus and i asked y we need to get down we need to go majestic so bus condition is good u go to majestic but bus staff stopped the bus and demanded to go for other bus finally after so many discussions he arranged some on the way bus to majestic that bus coming from tirupati to mysore via bangalore it's a nagamangala depot bus after entering that bus i asked him to go towards corporation circle but conductor said we wont go and finally i get down in mysore bank and came back till corporation by walk with huge luggage so please warn bus staffs to cooperate with passengers and never repeat the mistakes like this and take necessary action against them...

Thanking you
Kowshik c

Respected md sir,

I would like to report a inconvenience faced during journey on 30th july 2018 in a ksrtc bus. I was traveling in a ac sleeper from saligrama to bangalore (Bus number:ka193358, pnr: j[protected], bus broke down around 10:30pm. There was delay of more than 2hours to provide alternate bus (It was semi sleeper instead of sleeper) due to lack of communication between respective departments. Conductor did not pass the passenger details to the alternative bus, which caused lot of confusion and chaos. When i entered the alternative bus which was provided conductor told me that your pnr is not present here. You cannot sit in this bus. He threatened me, there will be complaint if you sit in this bus. Even i had a valid ticket it was created by pure miscommunication between the employees of that department. Being a woman passenger in the middle of the night when i can go? Was this type of service is expected from ksrtc? Many passengers were not allowed from previous bus because of irresponsibility of the conductors.

I expecting stringent actions on the officials responsible for this. I will be taking up this issue to consumer court and mahila ayog.

The toilets in all the ksrtc and bmtc bus stop is not clean and they charge the amount for using the toilet for urinals, if they are keeping the toilet clean then paying the money no problem but why do we need to pay money for unhygienic toilet it smell a lot.

Where does the collected money goes?

There is no accountability of the money collected as there is no proof since there is no bills or tokens generated.

Hubli to bangalore bus number 03920 started at 8.30 pm from hubli old bus stand. Reached at 5.30 am at bangalore.

1. Bus didn't go inside majestic bus stand. Instead parked atleast 0.75 km away, somewhere opposite metro station. Old people found it very difficult to cross the road with luggage. Not to mention, the rash driving at that time due to no traffic lights.

2. Conductor never asked for change as the bus came near bangalore. All were sleepy. So the change amount written on the ticket is gone!!

3. A mere warning or memo would close the case. But that's not the solution. Ksrtc volvo buses have high rating for customer service. But for sarige???

Dear sir/ madam,
Am traveling the gundlupet to nanjungudu in ksrtc bus, i received the tickets. But conductor not issue the tickets some peoples, he is asking but conductor not gave the tickets. He's cheated the government please take the actions immediately already he is taken the amount in front of me 300 rs more.
Bus no -*ka-10f-0169*
Please check one time and taken the serious action

Hello
I have booked the airavata club class from bangalore to kundapura on 26/07/2018. Pickup time was 21:00 hrs but i was picked up at 22:15. Bus was already late by 1hr 15 mins. I asked the conductor for the reason. He said that two buses trip were combined. There was no information from ksrtc regarding the trip combining. On top of that these drivers are loading 3rd party lagauges from channapatna to udupi, kundapura and other places and didn't have concern about bus timing and passengers. It will almost takes 11 to 12 hours journey from bangalore to kundapura via shiradi ghat.. On what purpose we should choose ksrtc?

Hi,

I caught a ksrtc bus plying from mangalore to bangalore around 6:15pm today. My journey was only till b. C road. Usually the ticket costs rs 35 till b. C road. Me and another female passenger paid rs 35 but the conductor refused to give us the tickets. When we asked, he just smiled and said "not required. You just sit" in tulu. I told him that if the officials come to check, then he has to pay the fine. We won't be responsible for not getting the tickets. He smiled again and told that he will manage. I have noted down the vehicle number. It is ka.19f.3445. I couldn't note down his name as he did not wear a badge. He was lean and quite tall physically. Please take action against this conductor.

On the date of 20th july 2018 travelled from majestic to chintamani bus number ka 40 f 902. He dint come on begha mahal stop he came through ulsoor lake what about passengers standing near begha mahal stop manysengers were waiting near byappanahalli metro he dint give stop and in kr puram stop also many people were looking bus and showed hand but also not stopped. Why this happen cant you take any serious action

The conductor misguided me as the age criteria for full ticket is 12 years but my sister is 10 years old. On asking me he told that's what his department had told him and didn't give me a half ticket instead gave me full ticket. The conductors should definitely stop misguiding the public. He wasn't even wearing a badge to represent his name. Bus route : banshankari to Malleshpalya.

The bus driver and the conductor have stopped the bus in between in national highway and they are sleeping. Like is this even real?? Are there no one taking care of passengers safety? This driver has stopped the bus in national highway 67. Wtf is this?? Aren’t we supposed to talk?? There are only few passengers and so they thought of sleeping in between I guess. I understand they might have been tired but this is not acceptable. And I don’t even think someone will look into this ### up matter. Please kindly take some action.

I found bus number KA48F957 Airavat ksrtc bus driving very rash on the highway near Dharwad around 10:35am on 18th July 2018. He was not following any lane discipline and was driving as if he is in a race. I called the Saundatti bus depot to report but to my surprise nobody picked the call even after 4 attempts. The depot office should be open by 10:30am. I don't know how things work in government office. I am upset.

Dear sir,

I have booked one ticket through KSRTC Online booking, but the transaction got failed two times and my money got deducted from credit card of Rs.2096/-. I had given complaint to ksrtc online refund department. Online transaction reference number is OB32097689, OB32098030, OB32098287, OB32098404, OB32098583, OB32098814, OB32098949, OB32099823, OB32103364, OB32103754, Date of booking is 06/07/2018. Almost 10 days completed my amount not yet refunded. My ksrtc login id is jsiddappa. Please help me to get refund amount to my acount.

Thanks & Regards,
Jaded siddappa & Co.,
Chartered accountants
Shivamogga

Drivers of all Airavatha Club class, Diamond class etc. are stopping vehicles for tiffin, lunch n dinner in Nandi Food Plaza which is situated in between Bangarupalyam and Chittoor. The quality of the food is not at all good in the said hotel. Even the attenders in the said hotel are not cooperative. If we ask the Drivers, they will say that KSRTC has entered into a contract along with the said hotel and they have to stop the vehicle there only. Drivers stops the vehicle only for 15 minutes within which passengers should finish their lunch; however there are no servers in the said hotes who will serve quickly and it is a self service hotel. On 8.7.18 we booked return ticket from Tirupathi to Bangalore at 4.37 pm in Airavatha Club Class. However, instead of Airavatha Club Class, Airavatha Diamond Class ( Tirupathi- Bangalore- Shimoga - Vehicle No. KA-57-F-1650) arrived and we had to board in that vehicle only. The suspension of the said vehicle was very bad and we were feeling that we are traveling in Karnataka Sarige. Though TV is installed in the vehicle, the Conductor was reluctant to switch on the TV. The said vehicle was stopped near the above said hotel at 6.30 pm for dinner, though it is not a dinner time. There are several other good hotels in that route. But we do not understand as to why the KSRTC has entered into the contract with that dirty hotel. We have to understand what is the interest the KSRTC has got in entering conyract along with the said hotel. Drivers should stop the vehicle for tiffin, lunch n Dinner at the proper time wherever the are. After charging a handsime fare, the KSRTC is not doing any justice yo the passenger.

Dear sir\madam..i was travelling for iravata one stop drive is stop for lunch in bangarupalya.hotel name nandi food plaza but that hotel very very warste food and very cost of food.food is no taste very bad test.plz consider this compaint and take action all customer is telling very bad food and heavy cost plz change the hotel place and give normal food hotel.this is our request.dont give hotel like that nandi food plaza hotel..do the need...

Dear Ksrtc,

I booked a sleeper seat from Kasargod to Bangalore with followong details - ksrtc

KSRTC Bus : PNR :J71179529, Journey Date :08-Jul-2018 21:00, Trip Code :2100KSGBNG, Bus Number :f 840, Depot :BENGALURU 1 and Seat number is 16.

This sleeper seat was dirty with full of snacks on it and smelling badly. No one clean the sleeper bed side.

Need justice. I took couple of picture...

As a tourist, traveling from Harapanahalli to Hadagli boarded a local govt bus.
Whereas, observed that conductor was over drunk and arguing/using abusive words with each and every passenger in the bus around 4.00PM on 5th July 2018. Also he was not issuing tickets by collecting money.
Requesting govt to take serious action on this issue.
Bus number : KA34F1065

Hi, i had booked ticket for journe on 30/06/18 at 9.46 am in ksrtc bus from bangalore to payyannur on 30/06/18. But i didnt get any confirmation mail or message regarding ticket booked. But an amount of 478/- have been deducted from my account. Kindly check and refund the amount deducted at the earliest and do the needful. Account no.- [protected] ing state bank of india transaction date: 30/06/18 ref no: igadvygoj2
Email-id: [protected]@gmail.com

I am traveling from bangalore to hubli on 04/07/2018 in airavath bus departure from bangalore at 4.00pm this bus is running from bangalore to pune with bus no ka 57 f 3594 they dropping hubli passengers in hubli bypass road at 11 :30 pm which is for away from hubli main bus stand even passengers request him to drop to hubli main bus stand passengers are woman, and small children he is arguing with passengers that their bus is not going to hubli main bus stand plz take strict action against conductor and driver

Yesterday night bus 23:30 Airavat Mysore to Manipal. The conductor 'Anthony' was drunk. When I asked him why he was traveling after consuming liquor, he was challenging me to come to the police station and complain.

Management please take note of this aspect.

Anthony was very arrogant in his talk and was not willing to even understand what I was trying to tell. The bus staff whether driver or conductor are not supposed to be drunk and be in the bus. It is a night route and ghat section road. THE ksrtc management or staff must understand that you cannot consume liquor and be on duty. It is shameful that KSRTC is allowing such practice.

Whenever the fare is 19, 29, 53 while travelling in government buses. Conductor never give change they say i dont have change.All the locality has the same issue, just think if they take one rupee from 100 people they are making 100 rupees daily.This is a very small thing which we traveller generally avoid but govt needs to take action in this area