Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I have booked the ticket for mother, unfortunatly she did not carry id proof while catch the bus. Conductor not allowing to travel n he advised to cancel the ticket. Kindly cancel the ticket and refund the amount.

Pnr number : j69920777
Trip code : 2145bngpdk
Journey date :28-apr-2018 22:15,
Bus number :ka57f747, depot :bengaluru 1,
Crew mobile no:[protected]

I was travelling in a 378 route bus from neeladri road to infosys office on 25th april, 2018. The bus was full of people and i was standing at the front gate. The conductor was coming from backside of the bus and i was about to take my ticket when two policemen got up on the bus from wipro gate bus stop, took the ticket vending machine from the conductor and started checking the tickets.

Since i was about to take to take the ticket, i did not have the ticket while they were checking the same, they started asking me to pay a penalty of rs. 250.

I explained them that i had just got up on the bus and was about to take the ticket when they had started checking and i have not got down of the bus without a ticket so i should not be demanded the penalty. But they were not ready to listen anything.

My grievance is that when i have not got down the bus without a ticket and was about to take it (Because i have just got up on the bus) when suddenly these people come and check then where am i at fault?

I booked ticket from davangere to bangalore on 22 april 2018.

Below are the details:
Name : radha
Seat no: 40
Bus timing: 11.43

It's showing in layout 47 seats. But conductor told it's 43 seats bus. For me 40 was showing as last 2nd row but actually in bus it was last seat. Please investigate it so that in future no one should face this type of problem.

Sir, from mantralayam to banaglore way, first stop is yemmiganur near 20km, at nyt time so many passangers asking for yemmiganur via bypass only, but so many drivers and conducters not taking passengers, especially at nyt after 7pm,

This week only twice (17&21 apr 2018) i asked the bus having bus number ka57 f889, but they not taking passengers, kindly look in to the matter, not only this bus, so many ksrtc buses are not taking of passengers from last 3months, previously they stopping, but now last 3months they are not taking of passengers. Nearly 10 to 15 pepole (23*20=460/-) they are loosing for ksrtc for bus.

Kindly look in to the issue sir.

I tried to book e-ticket online from ksrtc.in 2 times. Both the times amount got deducted from my account but did not get the ticket. Following are the details. 1st attempt: date of ticket book attempt:[protected] ob number: ob30747706 amount got deducted: 709.00 rupees seat no: 29 bengaluru to chennai - onward journey date 20/04/2018 2nd time: date of ticket book attempt:[protected] ob number:ob30747829 amount got deducted: 709.00 rupees seat no: 31 chennai to bengaluru - onward journey date 22/04/2018 please refund the amount asap. Thanks

Dear sir/madam,

We find inconvenient travelling between mysore to malavalli due to there is no stop in bhugathahalli bus stop. The bus will stop either in melahalli or near ring road but in between this bhugathahalli after navkis school there is no stop.

I promptly request you to kindly give bus stop in bhugathahalli bus stand. (Local bus stand is there in bhugathahalli)

Ksrtc bus no 356cw the route is from electronic city wipro gate 5 to hsr bda complex does not ply till hsr. It takes a uturn at silk board and returns back. They say there are not sufficient people. But definitely there are people who need this service. Please consider plying this route as designed. It would help students mainly traveling in thr evening for classes and weekend also. Evening 4:30-8:30 is very useful.

I am writing from hunsur, mysore district. Everyday morning i catch a bus to come to mysore for work. I come to bus stand at 7:50 am. Everyday there will be at least 50 people waiting to board the bus. This number increase s to 100 on mondays. But despite this huge rush, there are no depot bus all allowed during this time. All the buses are route bus which come from madikeria, virajpet. Thess buses are already crowded when they arrive in hunsur. Next to hunsur there are three bus stop where we have more people waiting at least about 50 to 80. Everyday it is a nightmare to just get in the bus. Forget about getting the seat to sit. We are being treated like animals. Despite complain to the local tc, nothing has been done so far. Hope after reading this, some corrective measures will be taken and we would help us.

I was booked in a bus scheduled to travel from kannur to bangalore on 16 apr 2018.

The class of journey was airavat (Ac volvo service). Bus was cancelled at the service origin location itself (Ie kannur) after the scheduled departure time (22.10 hrs) due to bus break down and offered an ordinary (Non ac-karnataka sariga service) instead.
Which is not acceptable, as we have paid for the volvo ac service.

Due to this decision, i have not boarded the bus and cancelled my trip due to the fault from ksrtc.

It is required to get the full refund of the ticket, as the change of bus (From volvo ac to ordinary non ac service) was not acceptable for the premium charges and comforts.

My ticket details are attached below for ready reference.

Passenger name : kv vinayan
Pnr no : j69583028
Date of journey : 16 apr 2018
Start station : kannur
Destination station : bangalore
Trip code : 2210cnrbng
Class of service : airavat
Tnx pass word : 9580
Allotted bus no : 8466.
Contact :
Cell : +[protected]
E-mail : [protected]@gmail.com

Thanks & regards

Kv vinayan
Cell : +91 [protected]

I have booked ac sleeper bus from hubli to raichur, journey scheduled on 17thapr2018. I have received a message that bus has been cancelled as below, with out stating the reason.

Service cancellation alert: ksrtc regrets to inform you that for journey date:17-apr-2018 21:59 tripcode 2159hblrch with pnr:h69625819 is cancelled. Inconvenience regretted.

You do not have the courtesy to make phone call regarding the cancellation. When we cancel the bus u deduct the amount. Same should be applicable to u also. U have to compensate me the u r cancelation charges in addition to my regular booking amount. Other wise i will raise the issue to ministry of road transport.

On 14/4/2018,. Bus no ka28-f2315 departing at 19.47 from bangalore to bijapur bus seat no 1 is booked single lady & rittenhouse as female 3day advance ticket. But before departure your counter gentle man booked seat no 2 on the bus for boy. What a beautiful administration system in ksrtc.
Being a he means who sit on booking counter should take care that what is other passenger position whether that is male or female before going to book a another ticket, it is totally negligence of your staff. You finish him for wrong act.

I was travelling from calicut to bangalore yesterday 15april 2018
Ksrtc bus : pnr :j69704441, journey date :15-apr-2018 22:15, trip code :2215kzkbng, bus number :f-9151, depot :bengaluru 2, crew mobile no:[protected]. Happy journey.

Driver took us for 50km from calicut and went to a wrong route.. Went to tirunelku temple side..in between the bus couldn't turn due to poor road and broke mudguard.. Lateron the side glass where passengers were sitting broke as it hit a tree... Took a lot of time to take this bus to reroute. All passengers got outside and were directing. When we reached bangalore it was 11am. 4 hrs late..
I donno why kstrc is keeping such drivers who has no clue about the routes.. It's such a waste of money and time of the customers..

Iam traveling last 15 years your bus. Today l requested to driver for stop deepnjalinagar lam coming from kozhikode he very loudly tell me who blasted give you stop here and conductor pull me back. I choosing ksrtc because friendly and smooth journey. But he was very rough.
Ksrtc bus : pnr :j69336480, journey date :13-apr-2018 22:46, trip code :2201kzkbng, bus number :ka40 f 1197, depot :bengaluru 2, crew mobile no:[protected]. Happy journey.

Respected sir /madam
I had try to book ticket from bangalore to coimbatore on 12/4/2018 around 8am to 8:20am.. There had send a reference no i have been attached ref no (Ob[protected].
Payment was also made through online but amt have been deducted,, but not received confirmation of ticket and i rechecked again but that seat had not booked. Pls conformed that seat with ref no or refund the payment which have been deducted of 650rs

My wife was travelling from cbi road to dinnur road he was misbehaving in the bus by asking name & number trying to catch her hand was asking were do you stay tell ill drop till door step were do you work or study tell me your number ill save it right now we will chat full night i like you every one was staring on my wife she was shivering & was so embarrassment at bus was crying while coming from bus stop to home my request is to take action on him its really very much serious bus number is
Ka 57 82256 number plate 196 on the date 09-apr-2018 timing 7:00 o clock

Pnr no. J69582524 journey from shringeri to bangalore. When the bus stopped for the lunch. He told that he will give break for 30 minutes for lunch. And he as moved the bus in 10-12 minutes. After when my sister called he is saying that u come and join the next stop in belur stop i can wait at that stop. What type of employment our government as appointed these ksrtc guys. These persons are uneducated fools and don't know the value of the human being.

My mother has BP and Sugar too. My mother was travelling from Mangalore to Bangalore from Mangalore Depot at 10pm at April 7th 2018, in non-AC sleeper, the conductors name is Avinash (ph: [protected]). The bus was not operational at 4am as it had technical issues near to KushalNagar. My mother was asked to board a volvo KSRTC by the conductor, she forgot her pursue in the damaged bus which had the ticket and mobile phone. The volvo conductor was not ready to take my mother further as he asked for the ticket, He dropped her in middle of nowhere even if she pleaded that she would give him the money once she reaches Bangalore. In the middle of night she traveled back to kushalnagar and met the KSRTC-TC of KUSHALNAGAR. He refused to help her even though he could have checked the logs for bookings and helped her. Then my mother asked money around in station and one angel MR. Razaaq agreed to help, and lended her 300 rupees and she ended up in bangalore.
When she didnt reach on time I contacted the conductor and then the TC of kushalnagar (ph:[protected]) . The TC said she met me and I asked her to aboard a bus. The TC said lies that he helped her and she deliberated got down from the Volvo bus but instead she was forced and He didnt help her. He kept lying to me saying she got in some red bus infact she had no money and It was KSRTC TC responsibility. The customer care was not useful too when i spoke to them.
The following are the key points which are unacceptable;
1. First why did the bus leave mangalore when they know its condition was bad and risk damage.
2. Why did the conductor not check when he knew its a single women travelling.
3. Why did the volvo bus driver made her get down in middle of nowhere in middle of night in a Ghat section if anything had happened would he be responsible.
4. The most important if the TC of duty that day at 5am at April 8th, 2018 in KushalNagar who has authority and ignored her help didnt even investigate, and kept lying.

I hope no one else has to go through this.My mother is educated she managed to get help and came back to our home. If anything would have happened i would have filed a court case.

False information provided by ksrtc bus conductor. Bus number: ka.19. F. 31
69 (Kushalnagar to bangalore via mysore) 4.30pm, 8th april 2018 departure from mysore to bangalore.

Only 5 seats were reserved but conductor gave wrong information that all seats upto seat no 26 were booked. Without seeing the condition of passengers, he made senior citizens and pregnant women to sit in the back seats inspite of they boarded the bus early. He made passengers those who boarded the bus late to sit in front seats. Take action on this behavior of conductor

My name is dhananjaiah k s. I am an engineering student.. I lost my bus pass during the travel near govt. Engineering medical hostel bogadhi mysore. I can't afford bus ticket daily since i am a govt hostel student.. So i kindly requesting you to provide a duplicate pass... I can't travelling in bus daily with bus ticket and i can't go to the college daily.. So please provide a duplicate pass..

Dear sir,

I travelled in the above non ac sleeper bus on 01.04.2018, yesterday. Pnr j69238989.

The scheduled time of reaching bangalore was 7.30 am.

But the bus reached bangalore at 10.30 am.

The driver seems to have no "time sense". On our questioning, he said as route was diverted from sakleshpur to madikeri, hence the delay is.

Kindly note it is not only ksrtc travels in this route, but even the other private buses travel, but they take only 45 minutes more to travel.

I have already lodged the complaint no. 22784 dt 2-4-18 (Today) at phone no. Provided in the web site - 4959666. But you know, they wont address our issues. They might have forwarded the complaint to you.

Kindly take immediate action by running the bus as per scheduled time.

One more suggestion - there are 10 private buses plying between murdeshwra to bangalore why as monopoly govt. Operator you are running only 1 bus? Why you are making us to travel en-route mangalore? Why the bus does not go through honnavar bangalore route like private operators? Why you are imposing additional distance of 150 km on passengers? Why your booking portal does not provide the route map in online portal - at-least we could plan and avoid your such kind of buses in future?

The tragedy does not end here. Even today i. E. On 02-04.2018, my wife who is supposed to travel from murdeshwara to bangalore and booked the ticket in same bus has been waiting in murdeshwara bus stand well before scheduled time of 7 pm. No signs of bus till 7.30. At 7.30, the conductor does not pick the call. Finally at 7.30 he informed my wife in phone to travel her from murdeshwar to kundapur to catch another airwat ksrtc and come to kundapur. The bus which should have commenced travel at 7 pm, is yet to commence journey even to 8 pm now.

Question is
Whether ksrtc will compensate me for causing tension.
My wife should not lift heavy bag. At murdeshwar we have made arrangement and cooly is carrying the luggage. Who is there in kundapur? Whether ksrtc take onus for this medical issue?
An organisation boasting thousands of thousand buses - does not have even a spare bus? Why cant you run a spare bus on non weekend day, kindly note today is sunday?
Whether plying the buses belatedly and skipping the scheduled time is the hall mark of ksrtc?
Last but more importantly i need compensation for both days. Kindly revert on this. See, ksrtc increase the price, if there is season. Likewise if there is a lapse on your part, you have to pay the fine. You had increased the fare by 20% on account of holiday. Now you have destroyed our invaluable time. So announce the fine in this return mail of yours.

With regards,
Raj.