Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear sir, i'm a student of gndec collage bidar my bus pass has been damaged due to heavy rain in past couple of days. I don't want to tell my name, i request you to tell the workers to do their job properly thay are not replacing the pass as pass is made before one month only. I don't have time to roll the bus stand many times
I visited to bidar bus stand to replace my pass bus no one is listening and i visited to bus depote manager also but no affect at all so i hope you will help me thanks

Sir/maam

The ksrtc conductors often charged us extra from the mentioned ticket charges. While the fare is 50, he charged us 60.
The amount might appear small but as daily college going students it makes a huge difference for us. This is the case most of the times. The conductors just refuse to return us the change and as we don't know the language we cannot argue with them. When confronted they speak in the native language and ignore us. Kindly take action for these situations.

Thank you

Sir/madam,
Thisbangalore this is for your kind information that, i was travelling from madiwala to kudlu gate on 02.09.2017at 2.47pm, afternoon in a bus the details of which are given in the photo of the bus ticket attached here with. It was raining heavily. I was wet when i went and sat on a seat. The conductor who was till then sitting in front of me, got up and went to issue tickets to other passengers. Instead of asking me for ticket when he was standing in front of me, he poked and pinched my arm with wet clothes for two to three seconds and asked for payment of ticket. When i told him to behave properly, he ignored my words and told, "aye, kodu bega" which is derogatory and highly uncivilized manner of addressing a lady in public. Such behavior of the public servants is totally unacceptable.
Hence, i request you to take necessary disciplinary action against the conductor along with behavioral training.
The action taken may please be intimated to the under mentioned.
Thank you,

Regards,
Dr. Bhageerathi gaonkar
Assistant commissioner (Central tax)
Bangalore
E mail: dr. [protected]@gmail.com

What the #... Davangere to hubli bus.. Does it need a stop for dinner?? When hubli is only 50kms away... Take charge on such drivers who stop at their own will where they are provided free food..
Bus number ka17 f1693 davangere depot bus
They have stopped for food near shiggaon toll gate at new delhi darbar hotel.. Only conducter and driver have gone for food and no passengers have gone for food..

Dear sir/madam,

I just wanted to bring it to your notice on the problem we faced during our recent trip with ksrtc volvo services.

I reserved a bus ticket i. E. 'airavat club class' from bangalore to chitradurga for the date 24th aug 2017 in advance (I. E. 10 days before on 14th aug) and seats got confirmed.

When i actually went to majestic along with my friend on 24th aug to on board the bus at 7pm, we didn't get the same bus instead they asked us to get into normal volvo (Airavat) without any prior intimation. When we asked the reason, they said some nonsense reasons like ac is not fine, driver is not available etc...

Couple of concerns from our end on this issue:

1. Even though we planned our trip well in advance, we didn't get any heads up on the cancellation of services. We were in a helpless situation and just on boarded the bus whatever we got at that point of time since we don't wanted to miss our festival and also it was about to rain and majestic was overcrowded. Who is responsible for this and whom we need to approach during this kind of situations. Just think if i'm travelling with my parents/kids/aged persons, who is responsible for taking care of them.

2. This is not the first time i'm experiencing this kind of situation. I had very bad/similar experience earlier as well with ksrtc. Even though they say there are additional buses available during festival season, this is the worst planning we can say and general public are facing lot of problems.

3.in case if we cancel our trip before 1hr, will you allow us to do that or will you repay the money back? Never right? So what made you guys to think whatever you make a decision, public will accept it. What will be the case if a person travels in normal red buses then?

4. Who will be repaying back our money now. I'm not ready to pay additional amount for the services which i never availed. Please make sure you will be refunding this amount back to my bank account at the earliest.

Thanks in advance and looking forward for better services from your end on going forward. Hope we never face these kind of situations again in future.

Best regards
General public

People travelling towards mangalore, hassan it is very difficult catch a bus from govardhana theatre, yeshwanthpur. There is no proper bus station where you cannot take shelter. People who take buses from this stop will be more than 1500 during peak days. When its raining situation will be more horrible and its beyond your imagination. I request ksrtc humbly to build a bus station at govardhana theatre and ease our pain.
Thank you..

I had booked seat 1 single lady for bus no 5239 mysore panaji bus on 24 aug 2017... Beside me seat no 2 and 3 are booked for gents... How to travel whole night beside gents... Some sense should be there... Even conductor is shouting at me to adjust beside any ladies. He is showing vip seats like vidhana sabha reserved, senior citizen reserved and giving big lecture inspite of adjusting along with a lady anyhow... Is this the safety our state is providing for a lady to travel at night? When lights are off in bus... Shame on you ksrtc service... Private buses are more safer than you and caring...

Date:-2ate:-22 aug 2017
From a student of siddaganga institute of technology.
Respected sir, many students including me, are travelling from bengaluru to colleges like siddaganga institute of technology and also vidyavahini, tumkur university, etc all the above colleges are situated in tumakuru near sit bus stop and gpt bus stop. We are facing a lot of problems because most of the buses are not giving stop at both of the above mentioned stops especially during peak hours (4pm to 6pm), some conductors will lie that they won't allow student pass even though they are not interstate buses or front door buses, only a few buses who give stop will say that they already have 5 students in their bus so they won't allow us to get in the bus. And since we have pass only till sit stop we are not allowed to board a bus from tumakuru bus stand. Due to this problem most of our time is being wasted in bus stops waiting for bus. It is also affecting our academic scores and health.
So i request you to kindly resolve this problem as soon as possible.1 aug 2017
From a student of siddaganga institute of technology.
Respected sir, many students including me, are travelling from bengaluru to colleges like siddaganga institute of technology and also vidyavahini, tumkur university, etc all the above colleges are situated in tumakuru near sit bus stop and gpt bus stop. We are facing a lot of problems because most of the buses are not giving stop at both of the above mentioned stops especially during peak hours (4pm to 6pm), some conductors will lie that they won't allow student pass even though they are not interstate buses or front door buses, only a few buses who give stop will say that they already have 5 students in their bus so they won't allow us to get in the bus. And since we have pass only till sit stop we are not allowed to board a bus from tumakuru bus stand. Due to this problem most of our time is being wasted in bus stops waiting for bus. It is also affecting our academic scores and health.
So i request you to kindly resolve this problem as soon as possible.

Date:-21 aug 2017
From a student of siddaganga institute of technology.
Respected sir, many students including me, are travelling from bengaluru to colleges like siddaganga institute of technology and also vidyavahini, tumkur university, etc all the above colleges are situated in tumakuru near sit bus stop and gpt bus stop. We are facing a lot of problems because most of the buses are not giving stop at both of the above mentioned stops especially during peak hours (4pm to 6pm), some conductors will lie that they won't allow student pass even though they are not interstate buses or front door buses, only a few buses who give stop will say that they already have 5 students in their bus so they won't allow us to get in the bus. And since we have pass only till sit stop we are not allowed to board a bus from tumakuru bus stand. Due to this problem most of our time is being wasted in bus stops waiting for bus. It is also affecting our academic scores and health.
So i request you to kindly resolve this problem as soon as possible.

Dear sir

This complaint is in relation to non working of ac in volvo ksrtc bus ka 01-f8476 from mysore to bangalore left mysore by artound 3.00 pm.. Repeted request on switching ac on was not been bothered by driver and was mentioning the maintenance of the same. Only the air was blowing from ac vent and the whole bus was suffocating... And was filled with dust. Not even bothered to change the bus..

I feel having paid to this service we must be honoured.

Hope will take some action being the responsible service provider and our tax benificiaries..

Thanking you.
Unsatisfied passenger

Ksrtc journey reminder alert: pnr:j65819940, tripcode:2228cbtbng, doj:17/08/2017, deptime:22:28, "org"coimbatore, "to" desn:bengaluru, boardingpt:mtp road bs coimbatore, class:airavat club class, seat:28, passname:vignesh prasad.

Dear sir/madam,
With reference to the above i, vignesh prasad had travelled from coimbatore to bengaluru. I had no issues with the bus facilities. Only issue is that i had with the drop location. I had booked the drop location as majestic bus stand. Soon after reaching bangalore. It had stopped at shanthi nagar bus stand. It reached this depot at 5:30 am. I had requested him to drop me at majestic bus stand. He refused and told me that shanthi nagar bus stand was the last stop. I was not only affected but a few more passenger were too affected.
Please take a look at this matter.

As a frequent traveler between bangalore hyderabad, i notice some issues in surabaya service and avoid using ksrtc. I also tsrtc buses always full much before ksrtc. Please take my feedback seriously, i am pretty sure your bookings will increase.
1. Attitude and manners of drivers is generally rude. Don't show any concern for customer problems
2. They switch off a/c during long dinner break. People sleeping get disturbed due to suffocation and some of them can't get sleep again. I tried exposing drivers, they hardly care and say a/c is provided only while bus is running.
3. Breaks are mich longer than others. Drivers don't show any urgency to reach destination on time or as soon as possible even when bus gets delayed for any reason. Breaks look longer for those who are tensed to go to office on time.
I wish ksrtc takes some steps to attract people like me.

Drivers treat me bit better when i speak in kannada. I wish same patriotism they show to ksrtc to get more passengers.
Thanks
Karunakar reddy prane

Ac sleeper bus from mantralayam to bangalore - 21;30,

Ksrtc bus : pnr :h65686594, journey date :15-aug-2017 21:30, trip code :2004rchbng, bus number :ka32f2011, depot :raichur 2, crew mobile no:[protected].
It was informed by crew they have to use it as non ac and horrible suspension and seating arrangement.
While booking it was shown as ac sleeper bus.

Negligence on the part of driver and conductor bus no is ka 18 f 502 dtad[protected]. At 8-00 am bus didn't stopped at katrimaramma stop my self and there were four passenger are standing and request ed by showing our hands but they didn't stopped. I want to know your disciplinary action against the persons who behaved negligently.
Kindly take needful.

Regards

Thank you

This is in continuation with my previous complaint dated[protected] where my 2.48pm ksrtc bus from bangalore to mangalore bus was delayed. I got a call from customer care (Rajshekar-[protected]) and he was asking my debit card number, validity date and cvv number... Tell me who will ask all these details to transfer refund amount!!?? When i started questioning him, he got furious and disconnected my call. After landing at 12pm in mangalore, this is another pathetic service by ur side. Kindly clarify!!

Pnr:j65268544, tripcode:1428bngmng, doj:12/08/2017, deptime:14:48, "org"bengaluru, desn:mangaluru, boardingpt: govardhan theater, class:airavat, seat:12
1.33 hrs delay in arrival of bus as my bus and 3.30 bus were clubbed together coz of which there was delay. I waited from 2.30pm to 4.10 pm in front of ksrtc office beside govardhan theatre. Pathetic service. All u had to do was just inform through message. Kindly refund for the inconvenience caused by you as i had to wait in that scorching heat.

I am daniyal hassan from bhatkal, karnataka, this complaint is not only from me, it is from many students and families, who comes here for colleges, treatment etc...
The bus timing of 12:15 pm from mangalore not available
Some time bus timing of 3:15 pm arrives at 4:15pm and many more
If i ask to conductor of drivers they just say complaint to ksrtc
We are student's we won't get time to visit offices to complaints.
So i request you, please solve this problem
If any changes comes then please inform... Thankyou

I booked for Airavat Club class bus for my journey from chennai to bangalore on Aug 12th 2017 9.00 am. But the bus we were asked to board is not Airavat class. But still we did. The cooling system in the bus has some leakage. Eventually the whole bus is flooded. We have nowhere to sit. But the drivers are not helpful anyway. All the passengers are forced to change the seat throughout the journey. Since we have few seats left unoccupied we were saved. If not we all would have to stand and travel.

I boarded bus ka 36 f 1368 from bangalore to lingsugur on 11th of august.
Before reaching the destination, the staff of the bus asked the passengers to change to another bus for there personal reasons, they didn't bother to allocate the seat to passengers who all were traveling from a long distance..

Even after paying the complete amount i had to travel by standing in the bus holding my laguage for almost 50kms

Is this kind of service ksrtc provide to the passengers???
Do the staff own the bus? So whenever they want they use the public service as there own???

Dear

This is passenger travelling from bangalore to mysore on ksrtc ka09-f4914

I was seating at the first left side of the sitting and while getting ticket conductor asked me to move to other seat because the first 2 seater on the left is booked for conductor and it's not for passenger when the truth is government have made a special seat for conductor on the left side of the driver so the problem is lie and fooling passenger and i think ksrtc must take strict action against these employee when they cannot respect their job.

I am not asking any crazy action but let him know once so that he don't repeat these kind of mistake.

Moreover if he is old then he must retire and sit home

References ticket number : 085002
Departure time: 3:36:54
Date of journey: 12/08/2017

Thank you

Passenger