Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Respected sir/madam

The route turuvekere to chikkanayakanahally the buses are not available in required time. There is an express bus at the evening which has come to turuvekere at above 6-15 it is required at morning 10-00 to 10-30 am and here are very rare at 5-30pm onwards. At the evening we are very tiring but we are struggling to get the buses. We have monthly passes but not get the busses frequently. If we get the bus to k. B. Cross, and must wait at there nearly 1 or 2 hours... It is my humble request to provide buses to the route. At the evening time fast express bus (Mysore-chithradurga) has got very rush... So plz plz help the ksrtc bus pass citizen...

Dear madam/sir,
1. Firstly, my husband and myself boarded the subject bus from vadakara, kerala, which was scheduled to reach there at 9:45pm instead the bus arrived at 10:40pm which is one hour late and moreover what we have observed is, if the passengers are late the crew keeps waiting even if it's more than 15minutes which is definitely not fair to passengers who have already arrived and this happens in almost every stop. We kindly request ksrtc to find a solution to this and improve on the promptness.
2. Second, this is one of worst experience we had, after we started our journey after about 2hours it started raining heavy and the most disturbing part was a volvo bus who's ticket fair is around 700 and is supposed to be a luxury bus had been completely seeping... Rain water was seeping from top side of the windows which are sealed how can this ever happen.. We had to travel with such a big nuisance?!!! Almost the entire bus was seeping and all the passengers had to travel in such horrible position. Seeing this we called the conductor.. And showed the issue his answer to us was 'what to do madam" the company gives us the bus and we just do our work. How rediculous is this? We had to travel the same way the whole night. What we understand by this is the passengers are at their least safety while traveling in a ksrtc buses. Today it was seepage tomorrow it can be something else which can even risk the passengers lives. It clearly shows how unfit are the ksrtc buses to be driven on road. None of the norms are being followed.
We have suffered damages due to this trip : 1. As my clothes got wet i fell sick the very next day and even had to consult the doctor and due to this my routine for the entire week got disturbed!!!
2. Our bags which had been kept in the dicky was completely wet as the dicky had turned into a water pool. Our clothes which were in the bag had become completely dirty has spoilt as the colours got mixed with each other and most of our clothes were expensive as we had attended a wedding and returning. We want damages for this!!!
We want ksrtc to refund our ticket fee, pay doctor’s fee and pay for cloths that have completely spoilt, as damages!.
Hence we look forward for a positive reply from the consumer forum do the needful action to stop corruption in the ksrtc department and save people's lives and keep up to their reputation and maintain the buses and make sure that their fit to run on roads and then allot buses to the respective destinations, this can keep the passengers safe!!!. Let them understand that passengers don't travel free it's a paid services given by the karnataka government.

Sir please provide 3 to 4 buses from evening the time between 4pm to 5pm sir. This a request from a student that iam travelling from my native to my college nagarjuna college of engineering and technology. It is belongs to chikballapur division the students are increasing 20% to 30% please provide busses sir. There two college one is ncet and another one is sjcit so please provide busses from chikballpura to kolar in morning and evening

Hi
Today i traveled from mysore to mandya through bus number ka 40 f 631.
The ticket costs 44rs but the conductor took 50rs and not given the remaining amount and when i asked for it he told he will give after getting down, but when i got down and when asked for change, he immediately closed the door asked the driver to move.
My issue is not for 6rs, but this kind of bus conductor are spoiling the reputation of ksrtc.
We may not know he is doing same with other passengers.
My suggestion is to take some action so that he would not repeat.

Hi. I have book airavat club class bus from secunderabad to bengaluru. The seat no 45 in the bus with reg no.- f 4821 does not extend backwards and there is no leg support. The seat is not a semi sleeper. This info was not given in the booking site and i was charged a full rate of a semi sleeper bus. The customer care is also of no help when i tried contacting them regarding this issue. I want a full refund else i'll b moving to the consumer court. My pnr no is j66331739. Ph - [protected]

We travelled by ksrtc volvo bus bearing regn no. Ka-01f8506 dacota bus in which roof was leaking with rain water & a/c condensat under seat no 19&20 booked by me for their trip from bangalore to coimbatore on 02.09.17. I was also traveling with them vide my seat no 17&18 & tkt. No. J.65823683. I boarded the bus from mysore satellite bus stand. By the time it reached bus stand it was late by 30 to 40 minutes.
We reached mysore by 6.30 pm and left by 7.00 pm since driver and conductors were busy loading unauthorised parcels from a courier company at the risk of passengers which were not scanned.
Secondly driver was not sure about the route since he was a first timer in this route. He should have asked the co drivers standing next to the bus but he didn't.
Ultimately with the help of co passengers we could reach nanjangud road and satyamangalam ghat road.
Stopped in a road side restaurant for reliving which was dark and not safe for lady passengers.
In the ghat section hairpin bend no 9 bus got stuck and the driver became nerves. By the grace of goddess bannari amman our lives were safe and came safely to coimbatore around 12.45. Am.in this route only experienced drivers to drive inbghst section to be deployed.
In between in saravanam patti bus was stopped to in load the courier bags for half an hour. From mysore it seems they take passengers for premium they are offered conductor seat & floor near the gear box.
Surprise check by inspectors in all the interstate route is a must.
Thirdly passengers (Seat no 19&20) who were relocated to last seat should be compensated for the difficulty & mental agony they had through out the trip.
Finally drivers should be advised to stop in reputed hotels or in bus stand hotels for reliving. Please conduct an enquiry for poor quality of the bus.
If c. M volvo bus gets repaired on the way you officials jump into an enquiry. What about common man and the voter.
Your motto should be voters first vip next. Jai hind.

Conductor of bus ka 57 f 2333, behaves badly with the passengers especially vd ladies, they race extra money they won't give back our changes, but they expect us to give change(currency ), this conductor asked me we vl go in auto paying 50rs but we can't give just 5 Rs to the bus anta, they won't even stop for a second at bus stop & literally a passenger fell while getting down. They behave so rudely with the passengers & spoiling the name of Karnataka. Kindly take strict action against these unfair people.
Thank you.

I work in infosys mysore, usually i travel by bus to go to any place. Here in route 116 and 119 conductors are not taking 10rs coin they are saying they will take only note. They are saying this decision has come from higher authorities. As this is the legal currency they have to take this. This is a big problem so i think ksrtc should take necessary action.

I booked bus from bangalore to tirupathi on 22 aug. I tried 3 time but 2 time amount deducted from my account but i got failure status.. When i called to customer care they giving the reason there is server problem..
It's already 20 days still i didn't get my money.. Please refund my amount 6040rs as soon as possible it my humble request with u people...
I got 3 failure reference num
Ob27068739
Ob27068977
Ob27069246

Sir,
Mysel is lohith from hassan, i am working as reporter, today i travel from bangalore to hassan in ksrtc bus ka 19 f 3271, bus give a breakfast break in near to bellur cross shantisagar hotel, here i face problem not giving hygiene food and if i am ask hotel mgt peoples r beaten me and use the vulgars word's and shouted me. Pls give justice to me, thanking u,

Lohith
Magalekere
Channaryapatna
Hassan
[protected]

Dear sir, i'm a student of gndec collage bidar my bus pass has been damaged due to heavy rain in past couple of days. I don't want to tell my name, i request you to tell the workers to do their job properly thay are not replacing the pass as pass is made before one month only. I don't have time to roll the bus stand many times
I visited to bidar bus stand to replace my pass bus no one is listening and i visited to bus depote manager also but no affect at all so i hope you will help me thanks

Sir/maam

The ksrtc conductors often charged us extra from the mentioned ticket charges. While the fare is 50, he charged us 60.
The amount might appear small but as daily college going students it makes a huge difference for us. This is the case most of the times. The conductors just refuse to return us the change and as we don't know the language we cannot argue with them. When confronted they speak in the native language and ignore us. Kindly take action for these situations.

Thank you

Sir/madam,
Thisbangalore this is for your kind information that, i was travelling from madiwala to kudlu gate on 02.09.2017at 2.47pm, afternoon in a bus the details of which are given in the photo of the bus ticket attached here with. It was raining heavily. I was wet when i went and sat on a seat. The conductor who was till then sitting in front of me, got up and went to issue tickets to other passengers. Instead of asking me for ticket when he was standing in front of me, he poked and pinched my arm with wet clothes for two to three seconds and asked for payment of ticket. When i told him to behave properly, he ignored my words and told, "aye, kodu bega" which is derogatory and highly uncivilized manner of addressing a lady in public. Such behavior of the public servants is totally unacceptable.
Hence, i request you to take necessary disciplinary action against the conductor along with behavioral training.
The action taken may please be intimated to the under mentioned.
Thank you,

Regards,
Dr. Bhageerathi gaonkar
Assistant commissioner (Central tax)
Bangalore
E mail: dr. [protected]@gmail.com

What the #... Davangere to hubli bus.. Does it need a stop for dinner?? When hubli is only 50kms away... Take charge on such drivers who stop at their own will where they are provided free food..
Bus number ka17 f1693 davangere depot bus
They have stopped for food near shiggaon toll gate at new delhi darbar hotel.. Only conducter and driver have gone for food and no passengers have gone for food..

Dear sir/madam,

I just wanted to bring it to your notice on the problem we faced during our recent trip with ksrtc volvo services.

I reserved a bus ticket i. E. 'airavat club class' from bangalore to chitradurga for the date 24th aug 2017 in advance (I. E. 10 days before on 14th aug) and seats got confirmed.

When i actually went to majestic along with my friend on 24th aug to on board the bus at 7pm, we didn't get the same bus instead they asked us to get into normal volvo (Airavat) without any prior intimation. When we asked the reason, they said some nonsense reasons like ac is not fine, driver is not available etc...

Couple of concerns from our end on this issue:

1. Even though we planned our trip well in advance, we didn't get any heads up on the cancellation of services. We were in a helpless situation and just on boarded the bus whatever we got at that point of time since we don't wanted to miss our festival and also it was about to rain and majestic was overcrowded. Who is responsible for this and whom we need to approach during this kind of situations. Just think if i'm travelling with my parents/kids/aged persons, who is responsible for taking care of them.

2. This is not the first time i'm experiencing this kind of situation. I had very bad/similar experience earlier as well with ksrtc. Even though they say there are additional buses available during festival season, this is the worst planning we can say and general public are facing lot of problems.

3.in case if we cancel our trip before 1hr, will you allow us to do that or will you repay the money back? Never right? So what made you guys to think whatever you make a decision, public will accept it. What will be the case if a person travels in normal red buses then?

4. Who will be repaying back our money now. I'm not ready to pay additional amount for the services which i never availed. Please make sure you will be refunding this amount back to my bank account at the earliest.

Thanks in advance and looking forward for better services from your end on going forward. Hope we never face these kind of situations again in future.

Best regards
General public

People travelling towards mangalore, hassan it is very difficult catch a bus from govardhana theatre, yeshwanthpur. There is no proper bus station where you cannot take shelter. People who take buses from this stop will be more than 1500 during peak days. When its raining situation will be more horrible and its beyond your imagination. I request ksrtc humbly to build a bus station at govardhana theatre and ease our pain.
Thank you..

I had booked seat 1 single lady for bus no 5239 mysore panaji bus on 24 aug 2017... Beside me seat no 2 and 3 are booked for gents... How to travel whole night beside gents... Some sense should be there... Even conductor is shouting at me to adjust beside any ladies. He is showing vip seats like vidhana sabha reserved, senior citizen reserved and giving big lecture inspite of adjusting along with a lady anyhow... Is this the safety our state is providing for a lady to travel at night? When lights are off in bus... Shame on you ksrtc service... Private buses are more safer than you and caring...

Date:-2ate:-22 aug 2017
From a student of siddaganga institute of technology.
Respected sir, many students including me, are travelling from bengaluru to colleges like siddaganga institute of technology and also vidyavahini, tumkur university, etc all the above colleges are situated in tumakuru near sit bus stop and gpt bus stop. We are facing a lot of problems because most of the buses are not giving stop at both of the above mentioned stops especially during peak hours (4pm to 6pm), some conductors will lie that they won't allow student pass even though they are not interstate buses or front door buses, only a few buses who give stop will say that they already have 5 students in their bus so they won't allow us to get in the bus. And since we have pass only till sit stop we are not allowed to board a bus from tumakuru bus stand. Due to this problem most of our time is being wasted in bus stops waiting for bus. It is also affecting our academic scores and health.
So i request you to kindly resolve this problem as soon as possible.1 aug 2017
From a student of siddaganga institute of technology.
Respected sir, many students including me, are travelling from bengaluru to colleges like siddaganga institute of technology and also vidyavahini, tumkur university, etc all the above colleges are situated in tumakuru near sit bus stop and gpt bus stop. We are facing a lot of problems because most of the buses are not giving stop at both of the above mentioned stops especially during peak hours (4pm to 6pm), some conductors will lie that they won't allow student pass even though they are not interstate buses or front door buses, only a few buses who give stop will say that they already have 5 students in their bus so they won't allow us to get in the bus. And since we have pass only till sit stop we are not allowed to board a bus from tumakuru bus stand. Due to this problem most of our time is being wasted in bus stops waiting for bus. It is also affecting our academic scores and health.
So i request you to kindly resolve this problem as soon as possible.

Date:-21 aug 2017
From a student of siddaganga institute of technology.
Respected sir, many students including me, are travelling from bengaluru to colleges like siddaganga institute of technology and also vidyavahini, tumkur university, etc all the above colleges are situated in tumakuru near sit bus stop and gpt bus stop. We are facing a lot of problems because most of the buses are not giving stop at both of the above mentioned stops especially during peak hours (4pm to 6pm), some conductors will lie that they won't allow student pass even though they are not interstate buses or front door buses, only a few buses who give stop will say that they already have 5 students in their bus so they won't allow us to get in the bus. And since we have pass only till sit stop we are not allowed to board a bus from tumakuru bus stand. Due to this problem most of our time is being wasted in bus stops waiting for bus. It is also affecting our academic scores and health.
So i request you to kindly resolve this problem as soon as possible.

Dear sir

This complaint is in relation to non working of ac in volvo ksrtc bus ka 01-f8476 from mysore to bangalore left mysore by artound 3.00 pm.. Repeted request on switching ac on was not been bothered by driver and was mentioning the maintenance of the same. Only the air was blowing from ac vent and the whole bus was suffocating... And was filled with dust. Not even bothered to change the bus..

I feel having paid to this service we must be honoured.

Hope will take some action being the responsible service provider and our tax benificiaries..

Thanking you.
Unsatisfied passenger