Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Date of incident[protected].
Bus number - KA 07 F 1668.

Yesterday i reached tinfactory at 10pm and waited for almost 45min, then i got the bus and i get inside the bus without asking whether it will got to my village narasapura because the board headed by bus is 'Bangalore-kolar' without even mentioning non-stop. After hoskote conductor enquired where you want to go and i said narasapura. He said this is thirupathi bus and it will not go.

I had a argument with him for sometime regarding the board he is displaying & why you don't go. I asked him to provide trip sheet also.

But despite all my efforts, he said he can't provide trip sheet and said sorry about wrong board displaying and made me get down in middle of highway near some village & he said other buses are coming and they will stop.

I waited in highway and buses are passing in 60-70 speed atleast. I waited for around 45min there and i got scared also. since no other person is waiting for the bus.
Finally some auto guy helped me to drop at home at took 200rs.

This should not happen to any other person what if i was robbed there in highway as i am the only person waiting there. All the KSRTC buses from kolar deppo should give stop to my village narasapura. But these conductors change the board so that they get some more collection for thirupathi route. Most of the conductors and drivers are doing this and placing us into trouble. Please take a action on them so that other conductors will work prominently

I used to travel always in ksrtc to my native, I Was travelling on Oct 28 for deepavali holidays. My bus was at 9.35 pm. usually I get a message when the bus arrives.But on that day i didn't get any messages till 10 pm.I asked kstrc employees available in platform for arrival of my bus at platform but they told due to traffic all the buses get blocked and will be delayed.At 10.03 pm i got message from ksrtc about my journey and i searched for the bus and called the conductor number mentioned in the message.But conductor was very rude and he told me that we waited till 9.45 pm and left from mejestic and bus is on the way near navarang theater .If you want come by any alternative since we cannot wait for you.Usually we will get calls from conductor if passengers are not come on time.But in this case conductor never bothered to call me when bus leaves from mejestic. Then i took auto from mejestic and chased the bus till Gurugunte palya signal and paid 500 rs for auto and bus was moving and conductor was very rude.

Once i get the bus i had an argument with conductor and he was very rude and not accepted his fault and he told me that we will not call anybody if they are not available when bus arrives .This is the first instance happened to me in Ksrtc.

I request you to refund my auto fair Rs.500 at the earliest.

PNR no-J61114885
BUS NO-4861
DRIVER MOBILE NO-[protected]
TRIP CODE-21:35

We are both lady travellers. We will be travelling to Goa on 24th November 2016 and return on 27th November 2016. The gender mentioned is wrong even though I remember changing it to female while booking the ticket. The pnr number is J61494359 for 24th November and J61494360 for 27 November. Customer care asked me to cancel ticket. But why should I do it for no fault of my own.
Please advise.

Kindly do not destroy the time of passenger while the corporation is receiving full ticket from passenger.sir we are regular coustomer of NEKRTC.travelling daily from Bidar to Humnabad.The RTC is running very old buses on this route for example bus No: KA38F521 is taking 2 hours for a run of 45 Km that is Bidar to humnabad .the driver is unable to drive it. But the RTC is making him comple to drive it.we the passengers strongly oppose to run such buses since we are loosing our time due to your bad services. Kindly all old buses .make u r institution image satisfactory.

I got into the bus at 7:30 in Hebbal to reach the destination of badrappa layout - we have given money but the conductor didn't provide the ticket for which we were held responsible. He didn't stop the bus but forced us to travel along the bus and started to blame us. He was pathetic in sense and had no ethics. He took the money from the Conductor and left him and made us to roam all over without a solution for us.
May god bless him to have painful life in the world to get some valuation in life.

Dear sir,
Im kashif faraz, im a regular traveller from from k r puram to kolar, on[protected] at 9:45 a bus from chintamani depot came there was tirupati board on it the bus no was KA 40 972, i asked to the conducter will he go kolar his rply was no i want go kolar, but every bus of tirupati has the stage to kolar, dear sir plz take serious action on this becoz after 9:30 we have only express buses from bangalore so u need to no the problm plz make sure every bus wich has stage to kolar shud pickup the passenger from the bus stop .
Thank u

Hello all,
I traveled from gangavathi to bangalore yesterday night. I saw some failures/mistakes from the ksrtc reservation portal. I was shocked seeing the seat being allocated to a male next to a lady passenger in a double seats.
Ladies were uncomfortable with travelling and had to discuss and argue with the bus crew to get their seats exchanged.
Suggestion to ksrtc : please allow only female passengers to book the seats next to already reserved passenger. Else people will need to fight for the seat to be adjusted. Some times the bus crew behaves so irrresponsible that they just tell go and contact the people sitting in a reservation counter. And when we go to the reservation counter they yell at us and ask to drop a mail. Ladies will be very much uncomfortable with the services.

Traveled from sagara to bangalore in ka42, f1532, ksrtc bus on 1st nov.2016. I did online ticket reservation from ksrtc.in and i booked seat num.25 as window side seat, while booking time it had displayed as window side but after on boarding the bus seat number 24 was window side. I compared with the few other seat also it was also mismatching with the seat layout of online and actual seats inside the bus. Please do the currect way of representation as soon as possible.
Best regards
Subrahmanya
Journalist.

This has reference to the ksrtc bus : pnr :j61342552, journey dated :28-oct-2016 23:32, trip code :2313bngsmg, bus number :f1233, depot :shivamogga, crew mobile no:[protected]. happy journey.

When i called at the time of departure, i happen to hear that the allocated seat no. 25 was given to someone named mamatha and the above crew asked me not to wait anymore for the bus that too after 2-3 hours of continues follow-up. it was a bad journey in the middle of night 1.30 am, i happen to board local bus to my destination
Request you to refund my unused pnr as it was totally misled by ksrtc personnel.
Thanking you

Hi, i had booked online for KSRTC services from bangalore to sringeri and the trip code and departure time while booking shows as 22:53 from Govardhan theatre, yashwanthapur. when i got the confirmation slip and SMS to my mobile the pick up time shows as 21:53. when i called[protected] directed me to call [protected] then they directed to [protected] but the attendee of this phone number was too rude and disconnected my call without answering my query. this way KSRTC attends the customers.

Dear sir,

I had booked my bus ticket at Mantralaya on 20.10.2016 for my journey from Tirupati to Mangalore on 23.10.2016 for two persons in Airavat Club Class. I had paid Rs. 4140.00 at Mantralaya vide
PNR No. J61212406/ tkt no. 41432236. Whereas the ticket fare from Tirupati to Bangalore is Rs. 520.00 and from Bangalore to Mangalore is Rs. 840.00 in Airavat Club Class. Hence I was charged an excess of Rs. 1420.00 at Mantralaya centre. Kindly refund the excess amount charged to my following address at the earliest.

My address:

PNM Ramprasad
Flat No. 105, Richville Apartment, Bejai New Road, Mangalore-575004

Mobile No. [protected]

Regards

Respected sir
My Name is veeranna .
My complete is there is cloth business is going in non stop bus between Belagavi and dharwad . They will come as passenger after that they will start selling cloth material without giving bill they are fooling people and some of bus drivers are also involved in it .and they are irritating people so much to to bid cloths .
Please take action on it

This is not the first time! We pay a amount for student pass and the drivers dont even stop the bus in the respected govt bus stop even if we hand signal! KA-18-F-617 must be informed immediately orelse the public will surely take action! These govt bus drivers and conductors dont even bother about picking up the passengers. They should not have a monthly salary, instead they should have a salary for the daily collection they make in the trip. Atleast they give a stop! 1 or 1 times can be tolerated, but all times that cannot be tolerated at all! Govt bus KA-18-F-617 immeditaley must ne taken into action the driver and conductor of this bus soon be brought into notice orlese we public itself will stop the bus and will inform the driver and conductor!

Dear Sir,

I had booked my ticket thru online journey Dt-12th Sept 2016 from Bangalore to Coimbatore AC sleeper bearing PNR No-J60669227, Trip Code-2150BNGCBT total fare Rs.744.00. The journey was cancelled by the KSRTC due to cauvery issue and all the buses plying to tamilnadu was cancelled and I got a message that the bus is cancelled and I could not travel on the above said date. But to my surprise till date I have not received...

Sir
I travelled to mysore from blore airport on 15th oct by 8 30 am bus with lot of expectations and enthusiasm.
I had heard about flybus and it's facilities.
But was utterly disappointed as there was not a single more facility than regular volvo.
They stopped near a hotel and asked us to buy refreshments!!
Too disappointed.
Bus also was not in good condition!!
And the charge was not a penny less than the flybus.
I just adviced all my friends not to venture into flybus anymore
If you have any reason please reply.
I don't expect a reply too
If possible please refund my ticket.
Veenasreenivas

I am venkata ramana, booked a ticket through ksrtc online for 2 persons to travel from shirdi to bangalore on 11th oct 2016. Pnr:j61024343 i reached and reported on time and waiting for my friend as he stuck in traffic i requested driver to stop the bus for 5 mins he says that for one person we can't stop the bus then i said he didn't came na can you refund the money he said your grandmother money is not with us and started the bus without listening to me, trip code:1303 and bus number is ka57f1627, i called customer care regarding refund he said you should be there on-time if you miss the bus is it my fault they say quoations that we respect customer but in ksrtc every one dealing with customers very rude some how if you miss the bus that's it we last our hard earned money, if we miss the train also we will get the money but if we miss the ksrtc bus means we won't get the money back. Not one or two rupees it is 3478 rupees which we lost by ksrtc

As my sister studying in mysore, she need to travel daily between mandya and mysore. For this reason she is dependent on ksrtc buses. She have yearly pass and paid complete 1030/- amount. Everytime when she is about to board a bus from mysore bus stand towards mandya, conductors behave very rudely saying that "these people simply board the bus coming by holding a student pass". She felt seriously frustrated by this behaviour. Why she need to get scoldings from them when she is paying all the stipulated amount prescribed by the government. Kindly consider this as my request and take the necessary action.

Regards,
Nikhitha b

I had cancelled the ticket on 1st Sep 2016, still not received refund amount.i have called customer care and suggested check with accounts department. I have tried to contact account department, no proper response.My ticket No: J60411291. When I will get refund amount? Actually my ticket amount is 896/-. Ksrtc cusotmer care executive were telling i got refung 520/-. Even 520 also didn't get??

I am really not happy with KSRTC customer care services.

Hired a non ac taxi from airport to vignanagar came via kr puram on 27th Sept 2016 boarded at around 1005am and reached destination at 1130am. It was a tata Indica blue colour, taxinumber KA 0** 9642 don't remember exactly. Did not give any bill or even did not show the meter reading even upon asking and charged heavily 1270 rs. Have traveled couple of times before also and with your ac sedan taxi and the last travel bill via long route around 49kmwas 1100 change only including toll. This guy charged me 1270 for shoter route around 41km and non ac taxi and did not gave me any bill or showed meter reading. He was a 5.5 height healthy driver and told stays in or near kr puram.

I (kh nagaraj) have booked 3 tickets from bengaluru to ernakulam by airavat diamond class bus. wrongly my wife bs lalitha's gender is mentioned as male which has to be changed to 'female'. following are the details of the journey

Pnr number : j60794183
Trip code : 2117bngekm
Date of journey : 08.10.2016
Seat numbers : 31, 37, 38
Changes required: gender of bs lalitha (from male to female)
br...