Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Very bad service

If you need the photo i'll sen the video & photo of about complaint

Dear Sir,

This is to bring your notice that, I have booked ticket from Hubli to Bangalore today, during eticket booking the transaction failed and deducted my amount Rs 712 from my account. Pl refund my deducted amount to my account immediately. The ticket details as below during booking.
Name - Mani N
Address - 1/3 1st main, Basveshwar nagar B, lore-79
date of journey - 14.07.2014
OB No - OB12463697
email - [protected]@tataprojects.com
ICICI A/c No[protected]

Regards,

Mani N
[protected]

There is no use in posting here, or even giving a written complaint at the depot, as the staff could be united, in favour of their fellow employee, in matters of external complaints. Kerala SRTC bus drivers still think that theirs is the only mode of road transportation,
and they are doing a great favour to citizens, and they are the owners of all roads in Kerala. This attitude has led to many youngsters moving to personal transport, or train for long distances, and has contributed to the loss of revenue to Kerala SRTC, and has started affecting the livelyhood of their staff and pensioners, but the irony is that still these fail to understand the reason for their current state of affairs. An overwhelming majority of KeralaSRTC bus crew has always been rude, arrogant and unkind to citizens, while on duty, as far as my experience go. So dealing with them, on the spot, boldly and in the appropriate way could be the solution.

No common sense for driver's. Everyone is sleeping in that state. Ppl, govt staff, law and order

KSRTC — KSRTC Online detected the money without confirming the ticket

I have booked the ticket through online in KSRTC transport from madurai to bangalore, but they have detected the amount with out confirming the ticket. i have sent couple of mail, but no response
Any body can help me to get back my money

We use KSRTC service for all our traveling needs and were quite satisfied with the service until now. On[protected], me and my husband had to urgently travel to Mangalore and could not book ticket in advance. We asked the conductor on the spot of a Rajahamsa Executive bus if two tickets were available and he said yes and told us to sit in seat no. 11 and 12. The bus departure time was 10 pm. After the bus departed from KBS, he started issuing tickets. He told the charge is 680 rs from Bangalore to Mangalore. We gave the money and when we took the ticket, it was written as 664 rs for two tickets. When I asked him the remaining money, he shouted at me vulgarly and left off. Its not the matter of 16 rs or 100 rs, but how can a person literally BEG for money??? We strongly believe KSRTC is paying well to its staff. How can they act as BEGGARS to the passengers??? How can the conductor behave such rudely to a passenger???

Bus Type: Rajahamsa Executive
Bus Number: KA 19F 2725
Departure Time: 10 P.M.
Starting Point: Bangalore
Destination: Mangalore
Ticket Number: 084772
Date:[protected]
Ticket Charge: Rs 664 for 2 tickets.
Amount taken by Conductor: Rs 680

Thanks & Regards,
Divya

My self also seen that the conductor is charging more then the ticket fare, what is the reson weather the KSRTC is paying the sallary properly or not, this needs to be taken care of ksrtc department,

We feel very bad about this.

Hi,
It is such a dismay to travel in KSRTC and BMTC buses these days, I think the system's corruption level has reached its heights.Something needs to be done to handle this, dont know whether the transport minister is doing anything to handle this.
I am a regular commuter of KSRTC and BMTC buses. I commute to and from my office which is in binnamangala, i have been facing problems with the bus conductors in terms of their behavior and the fraud they do to the commuters. I have had a tit wid one of them very recently on this. He almost became violent.Today again such incident happened.
I boarded the bus from Benninganahalli, asked for the ticket, the driver gave me an already used ticket. I refused to take that and then after lot of arguments he gave me another ticket, he wrote the balance on it.
To my fortune i noted down the ticket number, because i knew he is going to do some foul play later.
And there it is, after getting down from the bus, the ticket i got from the driver which he gave me with the balance was a different one.What is this happening, they are corrupt to such extend that for 1 or 2 rupees they will sell their moral values ?? They are not better than the beggars on the street.

Please note down the bus no and other details

Bus number : KA-01 FA-187
Ticket Which was alloted to me before : G[protected]
Ticket which he changed while returning me the balance(The fraud) : G[protected]
Date of travel : 23/11/2009
Place of Boarding : Benninganahalli
Place of Drop : Binnamangala


I firmly believe that if each citizen does his or her bit, we surely can make a difference, i am doing it here.Please the system also needs to respond and do its bit.

Regards
Priyadarshini Nair

With such a sad and desparate heart am raising these complaint.
I had a train ticket from bangalore to thrissur on 12th feb and because of some pending work i was forced to cancel the ticket and book a ticket in kerala ksrtc bangalore scheduled at 7:30 evening.But in a hurry, i marked the boarding point as Bangalore instead of MADIWAL ST/JHNs stop.
I called up Ksrtc and the repective person too spoke very rough saying why can't you book it properly.I somehow manage to get the conductors number and called up him.
He blasted upon me asking me to come to satellite bustand. If i had that time to travel from whitefield to satellite bustand i would have never cancelled my train ticket.
He started giving lectures saying you don't have sense to book it properly isn't it?
Is that the way a customer expect from KSRTC department.I said if you can't do the needful let me contact your Authority.He kept the phone challenging me. And i find it real tough to travel in the same bus, so again unfortunately booked the ticket in 10 pm bus mentioning proper boarding point.

Is it not fare .Is it like the conductors clearly understand that nobody is going to complaint against him.
They behaves as supreme authorities.I have seen many condutors making proxy tickets too..

With respect i know they too work hard for living .we too work hard for the same.So we expects some respect afterall.

Please find the details.

KSRTC AC bus 10 pm to thrissur.
Mobile number:[protected]
Date :12th february.

KSRTC Complaints - Conductor Misbehavior
View all KSRTC complaints
KSRTC
Posted:[protected] by Divya Binu Send email


Conductor Misbehavior
We use KSRTC service for all our traveling needs and were quite satisfied with the service until now. On[protected], me and my husband had to urgently travel to Mangalore and could not book ticket in advance. We asked the conductor on the spot of a Rajahamsa Executive bus if two tickets were available and he said yes and told us to sit in seat no. 11 and 12. The bus departure time was 10 pm. After the bus departed from KBS, he started issuing tickets. He told the charge is 680 rs from Bangalore to Mangalore. We gave the money and when we took the ticket, it was written as 664 rs for two tickets. When I asked him the remaining money, he shouted at me vulgarly and left off. Its not the matter of 16 rs or 100 rs, but how can a person literally BEG for money??? We strongly believe KSRTC is paying well to its staff. How can they act as BEGGARS to the passengers??? How can the conductor behave such rudely to a passenger???

Bus Type: Rajahamsa Executive
Bus Number: KA 19F 2725
Departure Time: 10 P.M.
Starting Point: Bangalore
Destination: Mangalore
Ticket Number: 084772
Date:[protected]
Ticket Charge: Rs 664 for 2 tickets.
Amount taken by Conductor: Rs 680

Thanks & Regards,
Divya
Read comments Add a comment
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Comments

99 days ago by Lakshminarayana [send email]
My self also seen that the conductor is charging more then the ticket fare, what is the reson weather the KSRTC is paying the sallary properly or not, this needs to be taken care of ksrtc department,

We feel very bad about this.

81 days ago by Priyadarshini Nair [send email]
Hi,
It is such a dismay to travel in KSRTC and BMTC buses these days, I think the system's corruption level has reached its heights.Something needs to be done to handle this, dont know whether the transport minister is doing anything to handle this.
I am a regular commuter of KSRTC and BMTC buses. I commute to and from my office which is in binnamangala, i have been facing problems with the bus conductors in terms of their behavior and the fraud they do to the commuters. I have had a tit wid one of them very recently on this. He almost became violent.Today again such incident happened.
I boarded the bus from Benninganahalli, asked for the ticket, the driver gave me an already used ticket. I refused to take that and then after lot of arguments he gave me another ticket, he wrote the balance on it.
To my fortune i noted down the ticket number, because i knew he is going to do some foul play later.
And there it is, after getting down from the bus, the ticket i got from the driver which he gave me with the balance was a different one.What is this happening, they are corrupt to such extend that for 1 or 2 rupees they will sell their moral values ?? They are not better than the beggars on the street.

Please note down the bus no and other details

Bus number : KA-01 FA-187
Ticket Which was alloted to me before : G[protected]
Ticket which he changed while returning me the balance(The fraud) : G[protected]
Date of travel : 23/11/2009
Place of Boarding : Benninganahalli
Place of Drop : Binnamangala


I firmly believe that if each citizen does his or her bit, we surely can make a difference, i am doing it here.Please the system also needs to respond and do its bit.

Regards
Priyadarshini Nair

41 minutes ago by Mathews Jeevan Mathew [send email]
With such a sad and desparate heart am raising these complaint.
I had a train ticket from bangalore to thrissur on 12th feb and because of some pending work i was forced to cancel the ticket and book a ticket in kerala ksrtc bangalore scheduled at 7:30 evening.But in a hurry, i marked the boarding point as Bangalore instead of MADIWAL ST/JHNs stop.
I called up Ksrtc and the repective person too spoke very rough saying why can't you book it properly.I somehow manage to get the conductors number and called up him.
He blasted upon me asking me to come to satellite bustand. If i had that time to travel from whitefield to satellite bustand i would have never cancelled my train ticket.
He started giving lectures saying you don't have sense to book it properly isn't it?
Is that the way a customer expect from KSRTC department.I said if you can't do the needful let me contact your Authority.He kept the phone challenging me. And i find it real tough to travel in the same bus, so again unfortunately booked the ticket in 10 pm bus mentioning proper boarding point.

Is it not fare .Is it like the conductors clearly understand that nobody is going to complaint against him.
They behaves as supreme authorities.I have seen many condutors making proxy tickets too..

With respect i know they too work hard for living .we too work hard for the same.So we expects some respect afterall.

I firmly believe that if each citizen does his or her bit, we surely can make a difference, i am doing it here.Please the system also needs to respond and do its bit.

Please find the details.

KSRTC AC bus 7:30 pm to thrissur.
Mobile number:[protected]
Date :12th february.

To the concerned,
I am the simple passenger, on 2nd may 2010, me traveled from Mangalore to Hubli by your KSRTC BUS NO : KA-19, 2803. Infact after getting the ticket i just simply asked to conductor that where did u stop the bus for Dinner?? He told Shirur - shivadarshan hotel. Many passangers argues with that conductor that can they please stop the bus any other places, but conductor not agreeing & telling its KSRTC decision.

As you know the HOTEL SHIVADARSHAN is not good hotel & we have to forcefully to take food, & we dont have a option to go other hotels, & the food quality, even rates are not even touched to any passangers. If we asked to hotel owner, he telling OUR PRICE IS LIKE ONLY. IF YOU WANT TAKE THIS.. Always all passangers get irritated with your HOTEL SHIVADARSHAN's food & rates. But conductor & drivers takes NONVEG dinners in same hotel. Is there any meaning in this?? then why the difference to passangers & staffs?? If we ask to your staffs, they telling, if you dont like the hotel CHANGE THE BUS... We dont have option to go other hotels, But hotel owner has option to get other passangers.

My request is please change the DINNER BREAK PLACE TO bhatkal, so that, passangers can select the hotels & they have to food peacefully. At least you people take care of passengers also. Bus cannot be stop at Jungle places. It should be stoped to CITY places where passangers can take food, with many options.

Hope you people take it in serious way, or i will put the same in MEDIA...
Awaiting your reply.

Yogish Kamath P
Mangalore

KSRTC should take immediate remedy of such complaints where public money is blocked while e-booking. KSRTC does not bother to acknowledge such complaints and distant comuters are harassed by the staff sitting on helpline desks. They are not seems to be competent to deal such complaints and are unskilled workers. In my case my 820/- Rs. were debited while booking e-ticket from Ooty to Bangalore. My OB no. is 2250298 . I received no confirmation of two tickets. Is there any one to help in this regard. My email Id is surender.m.[protected]@gmail.com and mob. no [protected].
S.M.Sharma

KSRTC — Excess ticket fare by conductor

Hi, Every week end Friday, i used to travel from Bangalore to Chennai by Rajahamsa service. Actual fare is Rs 243.The problem is coductors are asking Rs100 in excess to the actual fare. If not given they are not ready to allow to board inside thebus. There is nobody to complaint at that time 10.30pm. Drivers also supportive to this since they are getting their share. Rs100 excess is almost 41% of the ticket fare.
Please take neceesary action.

Thanks
Sasi

Respected Sir, I have a complaint against a conductor of city service bus no. RAC 632,
operated from Peroorkkada depot. I am residing at Mavelikara and working at TVM in Land Revenue Department, Public Office Building, Museum Jn. I am daily depends on bus from Thampanoor to Museum Jn. to reach my office and vice versa. The incident arises against the complaints on[protected] around 4.40 PM. I get into the bus at Palayam and bought a ticket to worth Rs. 4/- in order to get down at Statute stop and gave Rs. 10/- to the conductor. The conductor asked me to give tender change for the ticket, at that time I have only ten rupee note and one rupee coin this facts conveyed to the conductor. He told me the balance will be given either any tender change received or before you get down at statue stop. He did not do that, I noticed that, he give balance as change to some other passengers take ticket to East Fort they are take ticket even after me. I questioned to the conductor this is not a manner. Why shouldn't you give me the balance, He replied that, you don’t teach any manner to me, if you want to the balance you should come to East Fort other wise travel with tender change, at that time the bus reached Statue Stop I have to get down at Statue. I am again asked to the conducted give me the balance. But he didn't hear my words. I stood some more time inside the bus at Statue, I knew that, he is not willing to give back the balance and also think that this may causes more problems to the other passengers, then I trying to get down the bus, suddenly the conductor rang the bell before I get down, the door forcely hit my right shoulder and my shirt has torned at the right shoulder. This may causes some financial as well as mental difficulties for me.

KSRTC Vehicle is a Public Transport vehicle, so KSRTC have to preserve the public interest. The conductor has spoken to me some indecent words between the other passengers
The conductor is liable to give the balance amount, because he issues the ticket. He is abetted me to travel from Statue to East Fort with out ticket. He rang the bell before I get down the bus and trying to hurt to me.

Ticket details are given below

Ticket No. 00042603
Time 16:43:03
Dtd.[protected]
VBLN/DBD to STU/MTKD
Full 1x4.00 = Rs. 4.00

Copy of the Ticket is enclosed for proof. Original will be produced if it is necessary for further action.
I hope appropriate action will taken from you as treated as public grievance
Yours faithfully

Biju.C
Kodamparampil
Mavelikara
Pin 690101
Land No.[protected]
Mobile No. [protected]
Office Address
Biju.C
UD Clerk
Land Revenue Commissionerate
Public Office Building
Museum Jn.
Thiruvananthapuram
Phone[protected]

please take action against rude conductors they may be in the job out of reservation...a conductor was very rude in the bus which was from virajpet to Bangalore on tuesday 8-11-11...bus number 9192 karnataka registration...please kick him out of job

Hi,

Yesterday ,I went to drop my sister to the bus stop in majestic. She had 4 bags of luggage & they were quite heavy. The conductor checked her ticket & let her in. I followed her to keep the luggage inside the bus, as she couldn't lift them all. The conductor asked me to get down from the bus ( very aggressively , like I had committed a 'Sin' ) . When i asked him why , he burst out saying you can't enter the bus without a ticket . I told him politely, I 'll just keep her luggage & come out. N he was like, No she can manage on her own, you first come out . I mean How dare he even say that. It's not that we are traveling in their bus for free !!!

Hope the conductor is thought some basic mannerism on how to talk to customers, even before driving !! They really need some lessons on this.

Bus Number : KA-9152 , Airavat , Club Class . Dest: Pune

please take action against rude conductors they may be in the job out of reservation...a conductor was very rude in the bus which was from Kanakapura to Bangalore on Monday 6 to 7:[protected]...bus number KA42. 032 karnataka registration...please kick him out of job

KSRTC — Didn't receive balance amount

My name is Athira. On 6th of september 2012, i travelled with my mom from thrissur to ernakulam by KSRTC at 7am. I gave the conductor 500 rupees and 8 rupees. The amount was 108. We forgot to collect the balance amount.

way bill no: 219558
depot: TVM central

Let me begin with the appreciation for the quality of buses you have. However the staff need serious training on courteous speech and behaviour. I traveled with my daughters on 22 Oct by the night service form Mys to Ernakulam by the 1735 hrs bus.
(1)The conductor refused to give us blankets at 8 p m when my daughters were starting to feel cold and also wished to sleep.We were told that the blankets would be given only after the halt for dinner.However, I got only one blanket. The conductor and driver gave different reasons for not giving them-one was that customers get off with the blankets and the other was that they have to fold so many of them!!!To this I asked if he could atleast give passengers travelling to the last stop, the blankets and to that he said he would do so only at Calicut-(11 pm).Does this 'new' policy means that you expect us to stay awake till 11p m waiting for blankets and suffering the cold when the journey ends a mere 5 hrs later?
(2) The toilet facility at dinner halt at Sultan Battery is very poor. The hotel has taken many months to renovate the place.The toilets have new tiles but no commode!!!A hole in the floor serves as an outlet for the refuse! It is SHOCKING that an esteemed service such as yours is party to this..We were further shocked to see a man come out of the ladies toilet!!.Some serious steps need to be taken to make the dinner halt a safe and hygienic stop as many ladies travel on this route.
(3) The driver and conductor should speak to each other in softer tones as it disturbs the passengers.
When the bus stops at a town they should not shout to wake up all the passengers. It is extremely rude. They have a list of which passenger gets off at these places, and the best thing to do would be to walk up to the passengers and wake them. This happens in long distance trains, so it is possible on buses too.

KSRTC — Rude behaviour of Conductor

I boarded the bus in pavagada on 10th june 2012 at 3.30 pm.I was carrying a tv to bangalore. Conductor told me that luggage ticket cost is 70(which is also not as per rules).I paid 70 for that but he gave me a ticket bearing only 36 rupees.I asked him the remaining money.He told me to get down from the bus.When I fired back he started shouting at me and scolded me with bad words.Then after some argument he agreed to give the change in bangalore and he wrote he change to be paid at the back of ticket. When I asked change in bangalore near navarang stop, he threw my ticket from window and asked me where was the proof for change.

When I told him that I am going to complain against him,he said nothing is gonna happen with my complaint.He was behaving as if he owns that bus.The authority has to take some action against such rude conductors so that people wont suffer in future.

Bus no. Was ka 40 f 595

KSRTC — Public violence

I am here by informing about KSTRC IS, their is a bus route for Vidhana Soudha . the people in this bus are making violence with public including driver . kindly cancel the route bus for vidhana soudha and oblige

KSRTC conductor — conductor rude

Hi,
I was travelling from Bangalore to Calicut by Volvo- bus no KA01-F8912 (time 9:30 PM). I asked the conducor for mineral water. He shouted at me saying "haven't you seen water before". We as passengers cannot tolerate this kind of attitude from conductors. We are not travelling for free. Moreover since many seats were vacant and the conductor was collecting money from passengers without giving tickets. I was not able to note the conductor's name but I demand that due respect has to be given to passengers and action has to be taken against the conductor.

Respected sir/mam,
I'm a student studying in Mysuru, I was travelling frm Mysuru to Hunsur to CBT Colony. Being a regular user of KSRTC I encountered a very rude n ugly behavior of a bus conductor recently on 24th Nov at 4:30pm. On that day there were two buses to my destination at a same time in one bus seats were filled there is no space to stand also but the second bus was empty with only 2 passengers. So, I tried to enter into the second bus (empty seats) but suddenly the bus conductor shouted and behaved rudely with me. He was not allowing me and others (students) to sit inside the bus. He forced me to get out of the bus. Then I questioned him
" Y can't I get in the bus?"
Bus conductor : the bus is not scheduled now, you were allowed after that bus (1st bus) departs, so get off the bus
Me : then y u allowed them ?
He didn't answered
He closed the bus door and not allowed us to enter.
After that bus departed then also he not allowed me.Then I understood his intentions were clear that only passengers with tickets were allowed, Not the ones having bus pass.
After 20mins I sat inside the bus. Again the bus conductor scolded me to get into another bus. I refused again he was scolding. Then, I thought of complaining the concered authorities.
He don't know how to behave with students
I was really upset with the bus conductor attitude towards me.

With all due respect to Karnataka government and KSRTC officials I request concerned to take up this complaint seriously and provide justice to to their customers and continue providing good service for the people.

Thank you
Prajwal E M

Bus no. :KA 09 F 4645
Depot : Hunsuru
Journey :Hunsur to CBT Colony

I have boarded the bus from Raichur to Ligasugur on[protected] at 12:00pm and reached by 2:30 pm. During this travelling the driver has driving the vehicle in rash manner he is not at all seeing speed breakers on road just crossing over the speed breakers with speed. I have asked him to go slow but he responds that blaming on bus i am going slow only but bus is not confirtable while crossing speed breakers. My question is if bus performance not good then why running on road. It will loss passengers life. Now i am suffering from stomach pain i want to admit hospital immediately to save my life.
BUS NO. - KA-36 F-1375
This is highly disppointing feedback from consumers.
My humble request is to take appropriate action on driver in order to save passengers life. Thank you.

Regards: SANGANA GOUDA

+1

Ksrtc Online Booking — KSRTC Online Booking is pathetic

I tried booking a ticket from bangalore to karnool today .First time after giving the credit card details and everything the payment gateway said successfull but ksrtc said failed to book the tickets.I tried it once again but this time payment gateway page became blank after entering all the details successfully but money was deducted from my credit card.I don't have any customer care numbers also to call KSRTC guys and complain.Here are the ticket booking reference numbers given by KSRTC

For the first ticket :- OB316474

FOR THE SECOND TICKET :- 0B316480

why u booked online, lazy fellow, just go to counter and book, u useless person with plastic mony, u deserve it

My correct mobile number is +91 [protected].

I would like to appreciate KSRTC bus service. KSRTC always having wonderful & professionals drivers and conductors.

Thanks KSRTC. Please keep the same work