Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi, I have booked two tickets in KSRTC bus on 05/10/2014 from Neyveli (Tamilnadu) to Bangalore (Karnataka). We got into the bus at 9.30PM in Neyveli. During the travel there was some mechanical problem (Breakdown) in the bus and driver has stopped the bus near to Cengam (Tamilnadu) at around 1.30AM. After that there was no action taken by both conductor and driver to get the alternate bus.First they told that they called KSRTC depot and the bus is coming from Salem (Salem is 120 Kms far from cengam) and it will reach the spot in next 2 hrs. So all the passengers were waiting in the spot. After 2 hrs. They told that bus is not coming from Salem now its coming from Vellore (Tamilnadu) (Vellore is 100 kms far from cengam) and it will reach in 2 hrs. After 2 hrs. They told that now only bus started from vellore it will take 2 more hrs. On that occasion happens, the time was around 5.45 AM. All the passengers were waiting for more than 5 hrs. Finally all the passengers boarded into a TNSTC bus with their own expense and we reached bangalore at 11.30 AM. We were unable to go to office on Monday due to late. So, Please refund the money to all the passengers immediately also Please advice to those conductor and driver to take necessary action when these kind of situation occurs in future. Please treat this complaint seriously. Travel Details: Trip code:2031VDLBNG, Date:05/10/2014, Bus Number:KA-40, F886 PNR:J45258833 seat 35, 36 Trip from Neyveli to Bangalore KSRTC User Name: [protected]@gmail.com

i have cancelled my tickets for banglore to bombay roundtrip around 20-24sep but yet not received my refund amount, they have sent me a mail that my bookings are cancelled and 10% is deducted, but atleast rest of the amount should be returned to me., its already been around 15days..please look into the matter and help me with this..my pnr was: J45354875, transaction id was:9A2mXt68 for banglore-bombay and from bombay to banglore it was, my pnr:J45357814 and trnsction:dyEcnmmF.

i called to the customer care and waiter for around 20 minutes . i heard onl the recorded voice saying that "all our customer executives are bus " I think KSRTC intention is to make all the callers to hear the recorded voice. Kindly do the needed remedies, if you dont have any solution please close this customer care which is of no use

sir, on 22/9/14, I had booked 6 tickets, round trip from Bangalore to Kukke and return. Total amount Rs.3205; The transaction are OB13187454, OB13180211, OB13180251 The online portal of yours shows it under failed transactions under "My itineraries "; Since 22/9/14, am sending mails to [protected]@ksrtc.org and [protected]@ksrtc.org ; Till now there is no response about the refund. I have been calling all the numbers listed in the website [protected] [protected] [protected] Ext. 283 [protected] [protected] [protected] accounts section officer contact number. Only a person on [protected] answered the phone once ( after trying may be 20 times ) and gave other numbers to follow up. There is absolutely no response and they pick the call and immediately disconnect .I have not only lost the amount for tickets but also call charges and my patience. If the complaint is not addressed, I may need to take another step further to get my money back. with grief an unsatisfied customer.

Sir on 17/9/2014 i booked my ticket from chennai to bangalore.Due to technical problem my ticket was not booked 7 my account got debited.I dont have refrence number bt i booked it on 17 september 2014 evening.please help me in this matter as soon as possible..amount is 728 so pls make it possible as soon as possible.. bus service is AIRAVAT. Ibooked online complaint to my bank but they asked me to contact you.but no one is answering the call.. pls help me as sson as possible.

Sir/Madam, As I was trying to book a ticket to my native on 16/09/2014 the transaction failed not once but twice, Sent a E-mail to [protected]@ksrtc.org on 16/09/2014 but till now no reply has been confirmed. Tried calling the customer care No., but its of no use, no one care to pick the call only a computerised tone says all are executives are busy attending other calls please wait I have been doing this for last 3 to 5 days no one picks the call only my amount gets deducted from my balance after all waiting for 10minutes.Worst Customer Care facilities. OB:OB13122988 Amount :Rs.574/- OB:OB13123113 Amount :Rs.574/- transaction date is 16/09/2014Still how many days you need to credit my money to my account? Do the needfull at the earliest. Email:[protected]@yahoo.co.in

I booked my ticket more than a week back and it was a failed transaction. OB13053917 I sent a mail and there was no reply. Then when I called they told it will take 3 days and it has still not been credited. Whenever I call the line is busy or it is connected/diverted to some one who never picks up. Or else the person speaks rudely. The staff need to be taught how to speak to customers. We lose money in a few minutes but it takes more than a week to refund it. So we are also angry and we can also lose our temper. The money needs to be refunded as soon as possible. Very unprofessional behaviour from the KSRTC people. Please refund the money soon.

We have come across many cases where in the conductor will not allow us to get in the bus because we carry monthly bus passes. They treat us like free travelers. This is a day to day complaint from all the KSRTC bus travellers. We are all Government employees travel from Bangalore to Kunigal daily. Many a time some of the conductors will not stop the bus at Gurugunta palya even though there is stop here. some times they stop the bus but will not allow us inside, because we carry KSRTC monthly passes. Mainly Hassan, Chikkamangalure and Bangalore depot busses causes this problem. We have started to note all the bus numbers who create this type of problems and want to update in this portal and will be sending the a written complaint to the Minister concerned with a copy to the media. I request all other commuter who face this type of problems complain in this portal. The conductor of KA F588 date 16 /09/2014 has not allowed to travel to Bangalore from Kunigal. I want you to take necessary action on the conductor.

Dear Sir,

I am Totally immensed person, I have catches a KSRTC bus KA19- F3147 At evening 6:00PM- But he left the Dharmatshala at 7:00 PM. But the conductor he abusely behave with women passengers and scolded different bad words Conductor is fully drunken, at last all the passengers were asked about the conductor he said he is government employ couldn't do anything. At last he given many stops in all the bus stations, we asked to please give the stop in OKALIPURAM stop in Near Majestic, but he didn't give the stop for that we asked him that why not given the stop he strongly scolded and hitted me. Please take action on him to hitting to the passengers and mis behaved with women passengers.

i have travelled from B.C. Road to Bangalore on 15.12.2013 in K.S.R.T.C. rajahamsa. tickets booked by using canarabank net banking. since first time it is not booked tried again & travelled as well. but twice amount has been deducted & written complaint been given to canara bank in the month of Jan'2014. now they confirmed both the transactions were successful, request you to pls refund my 492 INR . PNR number KSRTC OB number J40240592 OB10600117

Dear Sir I have booked bus ticket from Bangalore to Kukke Subrahmanya PNR: J45025071 and return ticket from Kukke Subrahmanya to Bangalore PNR: J45025072 for which I got a discount of Rs.156/-. Ten days before the journey I got the message as Kukke Subrahmanya to Bangalore bus is canceled and I have made the calculation of that ticket and booked another ticked from Kukke Subrahmanya to Bangalore PNR: J45324280 for which I have not got the discount amount. Please explain. Shivaraj [protected]

The driver of the KSRTC Vaibhav Bus No: KA01-F-1374 plying from Davangere to Bangalore was passing by the Navrang theatre bus stop located at 19th main road, Rajajinagar, Bangalore at around 12:30-12:45 PM. I was riding my bike by the side of the bus and suddenly the bus overtook BMTC bus dangerously without any turning signal or indicators. The bus was driven very rash without any care to other fellow motorists. When I objected to this rash and negligent driving, the bus driver and conductor were arguing that they were of no fault. Here, the conductor got down and started to yell at me and said to file a complaint if I wish. Is this the attitude towards fellow motorists? When a voice is raised is this the treatment one gets? Please take necessary action on the driver as well as the conductor of the said bus at the earliest. This matter has to be taken seriously as similar type of situations can be avoided in future. With regards, Santosh N [protected]

I booked ticket on august 20th and the trasaction was failed. till now the amount is not credited back. Trying to reach them every now and then, every day they are telling it will be processed today and they are not processing it.kindly help me get my amount back.

Respected Sir/Madam, This with reference KGF Bus no. 074716 09/Sep/2014 11:40:22 hours. Doc no: 7931. I, Sriramakrishna H S with Mr. Madhava R travelled from Narasapur to Bangalore on KSRTC bus on 09 Sep 2014. While we reached corporation, we were suppose to get down from the bus. Mean time, the Conductor in the bus asked me for tickets... Actually there were no reasons like change returns etc., Though I gave him and asked why do you need tickets? In returns, using singulars.. He asked why do I need the tickets! His attitude was very rude and too unprofessional. His language culture was again very cheep and he never wanted to give back the ticket/apologies. He kept on the argument and abused us with bad words. Point here is, we all know and it is also written on ticket that, "Not transferable". But this conductor expected us to return ticket steal the public/government money! Over and above, when we questioned... he is not ready to give-up. Very unfortunate and a bad experience of mine. I wanted to bring to your notice and appropriate actions. I am also dropping a note and all these details as an escalation to Mr. Ramalinga reddy and the Transport minister's office. I can be contacted on [protected]. I am also waiting for a response and my mail ID: [protected]@gmail.com. Thank you.

Refund of Ticket Dear Sir, Greetings, I am the resident of Devahahalli Town and I am working in O/o CPMG, Karnataka Circle, Bangalore-01 as Office Asst. I am a Daily commuter in KSRTC bus Devanahalli to Bangalore and back (Maharani Science Collage).. Today I got into a KSRTC bus at Devanahalli (Reg No: KA 40, F706 Chickballapur Depot) and I took ticket to Bangalore for Amt. 42/-(ticket No: 034960 dated 10.09.2014 time-08:13.22). Instead of giving change for Rs. 100/- by conductor, he wrote Rs. 58/- on ticket and said me to collect the change while getting down in Bangalore. But when I asked change near Mekhri Circle, he refused to give change and said like collect at the getting down stop. then again I asked change which was due to me at the time of getting down well in before. But then also he refused to give change and said me to collect the change while getting down at majestic. As I am government servant and I need to attend to work on time, it was not possible for me to go me to majestic to collect the change. I conveyed the same to conductor also. But he acted like speaking with someone on mobile and asked driver to move. Then I got down from moving bus. He used unparliamentary words which he should not have used such a language with a passenger. He also abused me stating that I can go complaint to anybody, he is not scared of anyone. This is not the way how to behave with the passenger. Please reimburse my due amount and direct the conductor to have good approach towards passenger. If immediate necessary action is not taken for this complaint it may motivate me to approach Customer Forum against your esteemed organization. Hope you understand my embarrassment and take needful action.

Dear Sir, Actually I was a fan of Services provided by the KSRTC, but was surprised to see the rude and inhumane behaviour of the conductor of the Airavat (Ernakulam to Mysore ) on 08/09/14 PNR : J45139424, Journey date :08/09/14, Trip Code : 1900EKMMYS, Bus Number KA-01F8434, Depot -MYSORE RURALDEPOT -2, Crew MOBILE No:[protected]. I have booked to and fro ticket from Mysore to ernakulam and vice versa ticket for my wife and two children's aged 7 and 11 years, Concincidentally to and fro they travelled in same Bus. While travelling from Mysore to Ernakulam there was no issue. While returning from Ernakulam to Mysore the same conductor refused to allow all the three passengers inside the bus till the new full ticket is not taken for my daughter . According to him old ticket will not be considered and need to be cancelled and fresh full ticket need to be taken for my daughter as she is not appearing less than 12 years, he refused to see and believe the Date of Birth proof carried by them . My wife was not in a position to pay the amount demanded by him but there was no option with them at that moment other than accepting his demand, after around 15 min argument and negotiations he collected 341 rupees from my wife out of which he issued ticket for 241 Rupees only.(I am not clear whether he collected Rs .100 without ticket intentionally or retained by mistake. ) I am still not able to understand on what basis he was demanding for full ticket amount of 700 Rupees .Even fellow crew member and nearby Bus crew members also tried to persuade him but he was adamant, Is there is no clear rule Book and training provided to Conductors . Does he don't know less than 12 years is allowed with discounted fare, He don't know the basic humane behaviour especially when the ladies are travelling alone, I request you to take strict action against the person who is spoiling the otherwise good reputation of KSRTC .And request you to refund the amount collected by him as my daughter is only 11 yrs and 8 months old or change the rule books as per conductor understanding, according to him whoever studying in 6th standard require full ticket, . This is to avoid the inconvenience and Insult to the passengers while travelling . Please settel the amount as early as possible otherwise I will not be left with any choice other than settling it in Consumer court for refund with Compensation for getting insulted and defamation . Ticket details :Mysore to Ernakulam ; PNR : J45139423 Journey date : 03/09/2014, Trip code :1835MYSEKM, Bus number : KA-8538, MYSORE RURALDEPOT -2, Crew MOBILE No:[protected]. Ernakulam to Mysore : PNR : J45139424, Journey date :08/09/14, Trip Code : 1900EKMMYS, Bus Number KA-01F8434, Depot -MYSORE RURALDEPOT -2, Crew MOBILE No:[protected].

KSRTC bus attached to Madikeri depot bus no KA 19 F 3089 Bus was travelling from Bangalore to Bhagamandala via Virajpet, Napoklu on 28/08/2014 conductor name is SHYAM SOMSHEKAR SHETTY his behaviour was very rude he doesnot know the stages properly, he was not issuing tickets for cut seat pls the concern depot manager take the action Thank uuuu

Hello Sir, 1.Bus no 302 is not stopped near ITC office.Bus stop is there in at particular stop. 2.Bus conductor behaviour is not good & acting as rowdy. 3.Time 11.30 am to 11.50am (in between) Note:Please take a legal action against him Date:04.09.2014

Dear Sir, I have booked a ticket in KSRTC Ref No: OB12558280 dt.24th July 2014 and the Transaction has been failed and Rs.785/- was debited in my account. I sent a mail to The Accounts section, KSRTC, Bengaluru on 25th July 204 and they replied on 2nd Aug 2014. But still i have not received my money in my account. I request you to kindly look into the issue and sort it out immediately. With warm regards Balaji.V [protected]/[protected]

Hi sir,

I booked 2 tickets as from Bangalore to Pondicherry on 29/08/2014, but the ticket is not booked. Also the amount is debited from my account.

Please refund my amount.

Email ID: [protected]@gmail.com
Mobile number: [protected]
OB transaction no:[protected]
Transaction date: 29 Aug 2014
Bank name: HDFC
Account Number: [protected]

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit
29 Aug 2014 MHDF[protected]-BilldkKarnatakaState [protected] 29 Aug 2014 679.00

Regards,
Vishnu Vasanth.R