Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi Sir I have booked my online ticket through ksrtc online website on 4th June from ALAPPUZHA to Bangalore for my journey on 07.06.14. I was using the online website as a guest user & booked with HDFC debit card amount of 2268got debited from my account but transaction got failed. I would request you to kindly Credit the amount 2268/- to my account. Please fine the below booking details. OB No. : OB12107123 Journey Date : 07/06/2014 Origin : ALAPPUZHA Destination : BANGALORE Booked On : 04/06/2014 Fare : 2268 Mobile No : [protected] Mail ID: Suguna.[protected]@gmail.com Regards, Bharath

Bus number : KA 01 2557. This driver always use bad words to girls. When I told I will give complaint, he told you cant do anything and just get out of the bus for no reason, he is not supposed to do this and should have little common sense. Please take some actions.

Dear Sirs, My daughter who is studying in Mangalore, is returning back to Mangalore from Kerala today (01/06/2014) by Airavat KSRTC. At the time of booking the ticket at Mangalore, the person in charge told my daughter that she has to inform the bus crew about her boarding point (Vyttila Hub). As soon as she got the crew's mobile no. [protected]. she called him to inform about her boarding point and not ask where the bus will stop at Vyttila. The person named Chandrashekar P spoke to her very rudely and cut the phone. When her uncle called him, he spoke to him also very rudely and said he cannot keep answering everyone's call. Pleas note that there was no enquiry made but only tried to inform the boarding point. When she boarded the bus too, he started talking to her very rudely asking her why she had asked her father to call him. He started talking in Kannada, when she said she can't understand Kannada, he told her "why are you going to Mangalore if you can't speak Kannada ?" Who is he to ask her such things ? I am sure KSRTC has not given him such authority as to behave is such disrespectful manner. How can we send our children in KSRTC buses if the crew is not trained properly to behave. I am sure you will agree with me that he was not doing any favour to my daughter by letting her board at Vyttila Hub. I believe that you will look into this matter and take necessary disciplinary action, so has to help the passengers travel peacefully. Bus No: KA: 57F269, PNR No: J43423312 Yours truly, Sunita [protected]@yahoo.co.in

Dear Sir, I had booked tickets online from Raichur to Mangalore, up and down for two persons on 29/05/2014 and the reference no. is OB12050278. My account no. [protected] with SBM Shakthinagar br was debited with Rs 6007/- but the tickets were not booked. Hence kindly refund the same . My email id is rlakshmi.[protected]@gmail.com.

Dear Sir, We are staying in Dharwad, you have made big new bus stand in Dharwad but not a sing Athani rout buses are coming in new bus stand and there is no bus facility after 2:30 towards Athani rout. Please help us with good service. Thanking You Mrutyunjay Patil

Ref: Ticket #035258, date of travel 18/05/2014. I am a regular user of Volvo bus between Mysore-Bangalore and Bangalore-Mysore. I had lodged a complaint by email on 19th, nothing has happened. On 18/05/2014, I boarded a Volvo bus from Bangalore to Mysore which left around 11 am. I am not aware of the bus number, but it was the only Volvo that left for Mysore at that time. I take the Volvo because it covers the distance faster and also because there are no stops for coffee, etc ( waste of at least 15-20 minutes). The driver stopped the bus at a roadside dhaba for 15-20 minutes. When questioned, the driver answered rudely and said he wanted coffee as he was feeling sleepy. He also said he did not stop at a hotel (as if that was any consolation). Even a few other passengers complained orally to the driver that there was a delay of 1/2 hour. The bus reached Mysore at almost 3 pm, a travel time of 3.30 hours. As a passenger who is paying Rs.260 in a Volvo, I do expect to reach the destination at the earliest. If this is the service I get in a Volvo, I might as well travel by a Rajhamsa or a Mysore Mallige bus by paying less. Kindly take action against such Volvo bus drivers and ensure that passengers get good service.

I am right now travelling in bus number KA42F308 from bagalkot to Belgaum. It is supposed to b express bus with few stops in between. But this bus is being stopped at every small village on the way gaddankeri, gaddankeri cross, khajjidoni, kaladagi, lokapur, saalahalli, chandargi, sopadla, etc etc. It also stops wherever the passengers request even when thr is no stop. This is disgusting when u have paid for express charges and specially when travelling with kids with no washroom facility anywhr. It extends the travel time for half an hour to one hour. Pls look into the matter. Am not sure if this will help. But its my duty to report so I have done. Now its the duty of the ksrtc authorities to take some action.

Dear sir, i had booked ticket from coimbatore to mysore on 24/5/14 my ksrtc ob reference number isob11989856 the amount is taken from my account but the ticket is not generated pls take necessary steps to credit my amount

Dear Sir, This complaint already submitted to [protected]@ksrtc.org, but till now no reply about action. Please refer attached complaint. I am the passenger of the Jamkhandi travelling to Chadachan via Bijapur through Jamkhandi - Pandharapur (KA29 F1129) want bring it your notice that your bus conductor refuse to give the direct ticket (Jamkhandi - Chadachan) and told that bus will wait up to 1 hour in Bijapur. I asked him this is direct bus why 1 hour waiting then he told me that bus timing is like that and if I want to go early catch aother bus. If is it true why the bus board is direct Jamkhandi - Pandharapur and bus is waiting 1 hour in each major bus stand when we will reach to our place. I got same bus when I am returning from Chadachan, again bus conductor refuse to give me direct ticket from Chadachan to Jamkhandi. and he told me bus will wait 30 Mnts to 1 hour in Bijapur. If it is direct bus why waiting up to 1 hour. I asked this to the both conductor & driver and also Depot manager in Bijapur they told me bus timing is different. When the bus returned to Jamkhandi and I met Depot manager his response also same as before that bus timing is deferent. I lost nearly 20 to 30 rupees by cut journey (Jamkhandi-Bijapur and Bijapur - Chadachan and Chadachan - Bijapur and Bijapur - Jamkhandi) with lot of delay. If your staffs are working and behaving like this passengers will suffer and also loose money. Please check this issue with concern in charges and take necessary action fortunately I got mobile photo of the bus and bus conductor face also appear in it. I hope this complaint will be solved no such cases in feature. Thanking You SANGAPPA DIVATAGI Jamkhandi Mobile no [protected]

Hi. My name is VenugoaplReddy.Yesterday[protected] i booked one ticket fromTirupathi to Bangalore..Ticket is not confirmed and the money deduction happend at 1 time..But the second time success and deducted ie ok.. The first time deduction of that ref number what i get in my mini statement:[protected] I booked through online booking from my A/C ICICI net banking... Let me know when we will get refund that money!!! Regards, Venu

sir i was travelling from edappally to irinjalakuda on 16/5/14 7.45pm in kstrc superfast RSK 74, KL 15 9547, the driver refused to stop at stand and stoped far from the destination and he used abusing language when the reason was enquired and challanged us to take action against them if we could.The conductor then tried to attack us.It was late 10pm. I humply request you to provide us justice and take needfull action against both of them. yours faithfully hafiz

Hello Sir, I am Asif, i have booked my ticket from Chennai to Bangalore via online for travel date 11.5.2014 in AIRAVA T CLUB CLASS (VOLVO A C) MULTI A XLE SSL. PNR Number: J43009069 and Trip Code: 2228CHNBNG. The Seat which i booked is number 41 which is just before the last row seat as show in the layout while booking, but while boarding the bus they have provided the last row seat as number 41 which is purely a case of fraud and this is trust and integrity issue. I felt so much uncomfortable throughout my journey because of the last row which has no push back and so much heat of engine and the seat allotted after being charged Rs 900/- I want you to take immediate action on this and return the fare for making this uncomfortable. I have taken few pics as well Attached is the proof of bus layout in KSRTC online, i have ticket and message in my mobile which can be produce in future reference. Proof of Bus: Number: 9133 Crew Mobile : [protected]

I had missed my train and boarded a KSRTC Bus ( Majestic to Hyderabad) in Kempa Gowda Bus stand. The conductor said 2 seats are available and one I boarded and settled down, I was asked Rs. 2500/- for 2 tickets, I paid the money and only when I received the Ticket from him I came to know the Price of 2 Tickets is Rs. 2162/-. I questioned the conductor and he said, to shut up and get down rudely (take it or leave it) . This was not a bribe and more an extortion from me of Rs. 338/-. I was travelling with my wife and it was late in the night hence could not question more publicly. The Bus : Airavat Multi Axle Bangalore to Hyderabad - KSRTC Date : 04-May-2014 Bus Service number:001744 Ticket Number: 404623 Time on ticket : 22:30:05 Boarding Point : Kempa Gowda Bus Stand Ticket Price : Rs. 2162/- for 2 passengers Paid Amount - Rs. 2, 500/- This was extortion than Bribe from a stranded passenger. I can also send Scan copy of the Ticket. I would like the authorities be informed to stop this extortion in KSRTC buses.

Hi, Travelled from Bangalore to Goa on 30th Apr along with my wife in KSRTC Volvo Special bus (Seats 15, 16). The bus was scheduled for 19.15, however, the bus left the bus stand only at 20.15. The push-back in the seat behind me was not working, since the lady sitting in that seat had a kid with her, I also couldn't push my seat and couldn't sleep the entire journey. Many a passengers had this problem of push back not working. Also, the A/C was not working in the bus and it was too very hot inside the bus the entire journey. I travelled back to Bangalore on 3rd May 2014 in KSRTC Volvo Club Class regular service (Seat 25). When the bus reached near Ankola, it started raining outside and the water started leaking through the A/C vent above my seat and directly on my shoulders. When I approached the driver, he told me that he cant do anything as the bus was full and asked me to adjust. I again had a trouble my entire journey back to Bangalore and couldnt sleep. My wife travelled back to Bangalore on 4th May 2014 in KSRTC Volvo special bus (Seat 11). The bus left Goa at 18.10 on 4th and is expected to reach Bangalore around 7 to 8 AM on 5th May. However, the bus reached near Tumkur only at around 8.30 AM and it broke down in the highway when 25 more KMs were left to Bangalore. The crew were not ready to inform on what is the problem and how long it will take for them to repair. Since its a working day, my wife had to call up her office and apply for a leave and also, had to catch a crowded passing by bus with all her luggage and came standing all the way to Bangalore. The entire trip onwards and return with KSRTC premium service was pathetic. Very poor bus maintenance and negligence towards the passengers and their safety is very evident. Request you to support me in dealing with this. Thanks, Venkatraman Nagarajan

Dear Sir, Travelled in a AC Ambari service from Salem to Bangalore on Sunday 27th night 23:56 service. Due to late and last minute planning got in only the last two seats for me and my wife. (43, 44). Realized it was a biggest mistake only after 15 minutes. Throughout the journey it was like almost sitting in a Hot OVEN. While I payed about 600+ Rupees for AC services this is not acceptable at all and through the night both o[censored]s were awake and the driver was also not able to do anything apart from requesting to get adjusted. In this regard do let me know why should the service be so poor and hazardous to the passenger. As a consumer of the services looking forward to raise a complaint with KSRTC and request for explanation in this regard. (and how will they avoid this in future) Also looking forward their explanation on why should i not approach for my right to any consumer court for full refund and compensation. (While I am aware the engine is there, not all the buses have the same heat.. Pretty sure the insulation is gone and at on point it has all possibility to become dangerous.. ) Appreciate your support to seek a reply from KSRTC in this regard. thx Anbu

As I hv booked ticket from bangalore to somwarpet via mysore.bus got departed at 9.45pm from satellite bus stand..once I get into the seat..conductor insisted not to allow any co passengers to sit...one passenger drunk person sat next to me...I requested him to sit in other place...he started screaming at me..conductor also supporting him...its an bad experience for in ksrtc first time...evn I hv informed to divisional controller of mysore no action has been taken. ...Its has became night mare for me travel in ksrtc..I need justification for it...KSRTC Bus: PNR:J42787292, Journey Date:02/05/2014, Trip Code:2145BNGSMV, Bus Number:KA-F 0815, Depot:K. R. NAGAR, Crew Mobile No.:[protected].Happy Journey.

I was booking a ticket online from Bangalore to Jayapura and while I was making the payment I got the message to my cell that my card has been used by KSRTC and the amount was debited but the ticket was not booked. User name : shashi.[protected]@gmail.com Route : Bangalore to Jayapura Class : Karnataka Sarige Date : 16th Apr 2014

I was booking ticket from Bangalore to Sagar for 16th April 2014. Booking was tried on 10th April 2014. The ticket was not booked but the amount of Rs.596 was deducted from my account. I had tried booking it in mobile so i have not received my OB reference number. I have sent the e mail to the correspondant. I have not got any replies yet. How can I proceed with this ? Trip code: 2131BNGSRS, Seat No.: 32

After many years we chose KSRTC that your services would have improved. But its a filth of operations. You people are only focussed on making money with constructions and other money minting ideas of volvos and multiaxle schemes. Today morning I had booked a Rajahamsa bus from Bangalore to Sakleshpra, the bus was heading to Mangalore. Scheduled to depart at 6.30 am on 7th March, 2014. Now the bus has halted at Hassan and asked the passengers towards Sakleshpura to board another bus due to lack of passengers and the bus would continue onward to Mangalore. With this attitude I am sure you will loose even the existing customers. Please enquire the current bus at the said time and reply to me why is such a pathetic situation? What would happen to passengers who have heavy luggages? To passengers who are aged? If the tickets are booked online, you should have informed earlier that you are not going to give a dedicated service even in a premier class like Rajahamsa, I would have booked with better service providers.

Dear Manager,
I booked a ticket from Kurnool to Bangalore for Mr. shiva Krishna, on 31st march for AIRAVAT (VOVO AC) for the sole reason that bus picks up by 10;10 or maximum 11 PM assuming that the passenger will reach Blore by 5:30 as he had to report to office by 6 AM .
Details of the ticket are given below. Bus was supposed to arrive at 10:10 PM. passenger waited till 11: 50 PM and boarded another bus in order to reach bangalore on time.
he got a call at 12:45 only asking to board the bus. Had he waited for your bus, he would not have been able to reach bangalore on time, which was the sole reason for booking a ticket through KSRTC.

Since your bus didn't reach on time I request you to refund the amount.


Hi !! [protected]@alent.com .. Your e-ticket is shown below:
E-Ticket/Reservation Voucher

PNR Number :
J42137449
Date of Journey :
31/03/2014
Trip Code :
1914HYDMYS
Class of Service :
AIRAVAT (VOLVO AC)
Seat No(s) :
27
Service Start Place :
HYDERABAD
Passenger Start Place:
KURNOOL
Service End Place :
MYSORE
Boarding Point :
KURNOOL BUS STAND
Booking Counter :
ONLINE
Departure Time :
22:10 Hrs.

Platform Number :
NA

Passenger End Place :
BANGALORE

Alighting Point :
KEMPEGOWDA BS [MAJESTIC]

No. of Seats :
1 (Adults=1; Children=0 )

Passenger Information
Name
Age
Adult/Child
Gender


Shiva Krishna
30
Adult
Male

Total Fare Details
Total Fare :
1056.00 (incl. of Reservation Fee Rs. 10.00, Payment Gateway Charges Rs. 26.00 )


Enroute Refreshment Stops:
Txn Password : 5Bd6kR-p
Important
The seat(s) booked under this ticket is/are not transferable.
This e-ticket is valid only for the seat number and bus service specified herein.
This e-ticket has to be carried by the passenger during the journey along with any one of the following ID cards; Driving License(Original/Photo copy), Voter ID Card (Original/Photo copy), PAN Card(Original/Photo copy), Passport(Original/Photocopy), Ration Card (with passenger photo) (Original/Photo copy), Senior citizen ID card (issued by KSRTC/Govt) (Original/Photo copy), ID card(with Photo) issued by Govt Depts (Original/Photo copy), Private company ID card (original), Educational Institution ID card (original).
If passenger does not produce above-mentioned Photo-Identity proof during the journey, this ticket is will become INVALID for journey.
Passenger travelling with Senior Citizen concession need to produce any one of the following ID proof in original at the time of journey - Senior citizen identity card issued by KSRTC, Identity card issued by the Physically Challenged and Senior Citizens Welfare Directorate, Driving Licence, Voter ID and Passport, issued by the concerned authority of State of Karnataka.
Please keep the ticket safely till the end of the journey.
Please show the ticket at the time of checking.
Free Travel is permitted in City Buses (except A/C buses) within the City limits before 2 Hours of the departure time on production of eticket print-outs only. Free travel based on Mtickets is not allowed.
Corporation reserves the rights to change/cancel the class of service.
For any queries, please contact any of the following numbers :[protected],[protected].


Booked By: Nilaya([protected]@alent.com) Printed On :31/03/2014 At :13:52:53
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