Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I was booking ticket from Bangalore to Sagar for 16th April 2014. Booking was tried on 10th April 2014. The ticket was not booked but the amount of Rs.596 was deducted from my account. I had tried booking it in mobile so i have not received my OB reference number. I have sent the e mail to the correspondant. I have not got any replies yet. How can I proceed with this ? Trip code: 2131BNGSRS, Seat No.: 32

After many years we chose KSRTC that your services would have improved. But its a filth of operations. You people are only focussed on making money with constructions and other money minting ideas of volvos and multiaxle schemes. Today morning I had booked a Rajahamsa bus from Bangalore to Sakleshpra, the bus was heading to Mangalore. Scheduled to depart at 6.30 am on 7th March, 2014. Now the bus has halted at Hassan and asked the passengers towards Sakleshpura to board another bus due to lack of passengers and the bus would continue onward to Mangalore. With this attitude I am sure you will loose even the existing customers. Please enquire the current bus at the said time and reply to me why is such a pathetic situation? What would happen to passengers who have heavy luggages? To passengers who are aged? If the tickets are booked online, you should have informed earlier that you are not going to give a dedicated service even in a premier class like Rajahamsa, I would have booked with better service providers.

Dear Manager,
I booked a ticket from Kurnool to Bangalore for Mr. shiva Krishna, on 31st march for AIRAVAT (VOVO AC) for the sole reason that bus picks up by 10;10 or maximum 11 PM assuming that the passenger will reach Blore by 5:30 as he had to report to office by 6 AM .
Details of the ticket are given below. Bus was supposed to arrive at 10:10 PM. passenger waited till 11: 50 PM and boarded another bus in order to reach bangalore on time.
he got a call at 12:45 only asking to board the bus. Had he waited for your bus, he would not have been able to reach bangalore on time, which was the sole reason for booking a ticket through KSRTC.

Since your bus didn't reach on time I request you to refund the amount.


Hi !! [protected]@alent.com .. Your e-ticket is shown below:
E-Ticket/Reservation Voucher

PNR Number :
J42137449
Date of Journey :
31/03/2014
Trip Code :
1914HYDMYS
Class of Service :
AIRAVAT (VOLVO AC)
Seat No(s) :
27
Service Start Place :
HYDERABAD
Passenger Start Place:
KURNOOL
Service End Place :
MYSORE
Boarding Point :
KURNOOL BUS STAND
Booking Counter :
ONLINE
Departure Time :
22:10 Hrs.

Platform Number :
NA

Passenger End Place :
BANGALORE

Alighting Point :
KEMPEGOWDA BS [MAJESTIC]

No. of Seats :
1 (Adults=1; Children=0 )

Passenger Information
Name
Age
Adult/Child
Gender


Shiva Krishna
30
Adult
Male

Total Fare Details
Total Fare :
1056.00 (incl. of Reservation Fee Rs. 10.00, Payment Gateway Charges Rs. 26.00 )


Enroute Refreshment Stops:
Txn Password : 5Bd6kR-p
Important
The seat(s) booked under this ticket is/are not transferable.
This e-ticket is valid only for the seat number and bus service specified herein.
This e-ticket has to be carried by the passenger during the journey along with any one of the following ID cards; Driving License(Original/Photo copy), Voter ID Card (Original/Photo copy), PAN Card(Original/Photo copy), Passport(Original/Photocopy), Ration Card (with passenger photo) (Original/Photo copy), Senior citizen ID card (issued by KSRTC/Govt) (Original/Photo copy), ID card(with Photo) issued by Govt Depts (Original/Photo copy), Private company ID card (original), Educational Institution ID card (original).
If passenger does not produce above-mentioned Photo-Identity proof during the journey, this ticket is will become INVALID for journey.
Passenger travelling with Senior Citizen concession need to produce any one of the following ID proof in original at the time of journey - Senior citizen identity card issued by KSRTC, Identity card issued by the Physically Challenged and Senior Citizens Welfare Directorate, Driving Licence, Voter ID and Passport, issued by the concerned authority of State of Karnataka.
Please keep the ticket safely till the end of the journey.
Please show the ticket at the time of checking.
Free Travel is permitted in City Buses (except A/C buses) within the City limits before 2 Hours of the departure time on production of eticket print-outs only. Free travel based on Mtickets is not allowed.
Corporation reserves the rights to change/cancel the class of service.
For any queries, please contact any of the following numbers :[protected],[protected].


Booked By: Nilaya([protected]@alent.com) Printed On :31/03/2014 At :13:52:53
Please don't reply to this e-mail.
[protected][protected][protected][protected][protected]
NOTE: This electronic message (including any attachments) contains information which may be privileged, confidential, or copyrighted under applicable law. The information is intended solely for the use of the individual(s) or entity named above. If you are not the intended recipient, please be aware that any disclosure, viewing, copying, alteration, dissemination, distribution of, or use of the contents of this information in whole or in part is strictly prohibited. If you received this electronic transmission in error, please notify the sender immediately by replying to this message and delete the copy you received.

My daughter pooja singh booked ticket from bangalore to mysore by fly bus on 22 feb 14 for journey on 23 feb 14. Transaction was failed but amount Rs 822.00 was deducted from my account (OB[protected] . On query it was told to me that money will be refunded with in seven days. On query after 10 days from KSRTC (Phone No. [protected]), I was advised to lodge complaint on KSRTC on line refund .I lodge complaint on 7th March 2014 but till date money not refunded and no response made. Kindly look into and refund money to my account at the earliest. Thanks..

Sir, Please go through without fail... We were 15 ( 6 Ladies and 9 Gents) in the KSRTC Raja Hamsa buses which ply from Raichur - Manthralayam - Bangalore to Mysore. We boarded the bus in Manthralayam at 7.30pm and we were to get down at Bangalore on prior reservation. But we asked the driver for a request stop at Mysore Circle, Bhel and Nayandahalli as the bus was passing the same way to Mysore. He was sooooooooo mean and agreed, but the Conductor started shouting at us when we reached Bangalore at 3.45am. Few o[censored]s were to get down at Mysore circle but he dropped little further collecting an amount of Rs. 100/- extra, then four o[censored]s to get down at BHEL stop and one at Nayandahalli, shouting at us again he demanded Rs. 20/- from each which came uptp Rs. 100/- . Even after collecting the amount he dropped us in an inconvenient place. In the morning around 4.00am to drop us near BHEl he dropped near Deepanjalinagar Circle, one among us was unable to walk from there as she had a fracture earlier. I just wanted to ask the sincere and hard worker of the KSRTC Bus conductor that, would he do the same thing if his family would have been in the same plight as o[censored]s. My humble request to the higher authorities to call him, warn and teach him to keep some humanity qualities in his life. It is also like he will be travelling further, he should be very cool in the morning, but very sad to imagine our plight... Our travelling details : KSRTC BUS - PNR: J 41951527, Journey Date: 24.03.2014 (Monday) at 4.00am, Trip Code: 1905 MNTMYS, Bus Number : KA 09 F 4894, Depot : HUNSUR CREW, MOBILE NO : [protected] (Thank you Sir...)

We like to register a complaint with KSRTC, for the following travel made through KSRTC Bus Service KSRTC m -Ticket** BANGALORE to MADURAI <Psngr Name>Archana Meenakshi<TripCode>2145BNGMRI<PNR no>J41750346<Jny Date>08/03/2014<DepTime>21:45 Seat No>21, 22<Class>NON AC SLEEPER<Boarding point>SHANTHINAGAR BS(DOUBLE ROAD)[protected]<pltform>1 The above bus started at 9.45 pm from Bangalore stopped at Hosur at 11 pm, and without any Valid technical reason they informed all passengers to shift to another non sleeper rajahamsa executive bus and inspite of protest by all passengers. The conductor was very rude and compelled all passengers to travel in sitting bus and told no refund is possible. Due to the above reason, there is no proper space for putting our luggage in the new sitting inconvenient rajahamsa bus. This is clearly deficiency of service on your part. We paid high and still didn't have a comfortable travel and on top of that lost many of our valuables. Due to your poor service our laptop bag missed/stolen in which we lost the following: 1) Laptop n accessories 2) Samsung galaxy mobile in switched off mode 3) Cash Rs.15000/ 4) Shaving trimmer, 5) Mobile Charger 6) Headset 7) Car Original Documents. KSRTC is well known for its service and we are very much surprised about the above deficiency in service from KSRTC. KSRTC is completely responsible for all our Loss in this regard and more over our mental worries. KSRTC number is always busy and not answering calls. Finally when I catched up with one of the executive, he routed to call to control room, and from there they routed to call to traffic controller Shanthinagar and they in turn routed to call to depot 3 and the depot 3 they cut the call asking to call depot 1. Even visiting directly doesn't prove fruitful. Kindly look in to the matter very, very urgently and help us in getting back our belongings.

Sir,
My daughter pooja singh booked ticket from bangalore to mysore by fly bus on 22 feb 14 for journey on 23 feb 14. Transaction was failed but amount rs 822.00 was deducted from my account. On query it was told to me that money will be refunded with in seven days. Till date money not refunded. Kindly look into and refund money to my account. Thanks.

I have booked a ticket from Banaglore to puttur on 6th of March. NON AC sleeper. I paid 542rs for the ticket. Suddenly few days back I got a message that the service has been cancelled and hence my ticket also got cancelled. So I was expecting my refund amount. I have got the refund amount as 499rs. In this case I have not cancelled the ticket. If i had cancelled the ticket it is legal to deduct the cancellation charge. But here KSRTC has cancelled its service henceforth cancelled my ticket also and deducted the cancellation charge. If the services are not eligible to run on the specifed day, Why they are allowing to book it online before a month ?? I want to know why they have dedcuted the cancellation amount for cancellation did by KSRTC.

Hi,
Following is the problem faced by my brother in law who travelled from bangalore to kanchipuarn on 9th Feb 2014.

Hi,
Following are ticket details

PNR Number :
J41236703
Date of Journey :
09/02/2014
Trip Code :
2225BNGKCP
Class of Service :
KARNATAKA VAIBHAV
Seat No(s) :
39
Service Start Place :
BANGALORE
Passenger Start Place:
BANGALORE
Service End Place :
KANCHIPURAM
Boarding Point :
ST JOHNS HOSPITAL[BMTC BUS STAND]
Booking Counter :
ONLINE
Departure Time :
23:20 Hrs.
Platform Number :
BMTC
Passenger End Place :
KANCHIPURAM
Alighting Point :
KANCHIPURAM B.S
No. of Seats :
1 (Adults=1; Children=0 )
Passenger Information
Name
Age Adult/Child Gender
ASHUTOSH KUMAR
32
Adult
Male



When I boarded the bus, another passenger was sitting on my seat. I was asked by conductor to take another vacant seat, on which another passenger came later and I was left with no seat. Then I came to know that despite carrying capacity of 43, bus was carrying 47 passengers. Whole light I kept requesting the conductor but with no avail. On Karnataka- Tamil Nadu border, requested the Traffic Controller to allot me a seat. He just shirked off the responsibility by rudely telling me to talk to conductor only. Only when I took his photograph threatening him to make a complaint that conductor and bus driver started speaking softly. Driver offered me to seat on the bonnut.
Fellow passengers told me that bus carries MP-MLA quota and hence such problems arise.
Whatsoever - I suffered during the whole journey. Please at least return my money.

Attaching photo of the traffic controller.

I have not received the amount 445 against the cancelation of PNR # J40183448. i have been interacting with your official baring the e-mail id [protected]@ksrtc.org, who was claiming that the amount has been cleared, but i have shared my bank statment with her which clearly showes the amount is not reflecetd in my bank so i had asked the bank statment of KSRTC, but she is not sharing the details . so i request you to please clear my amount immediatly .

Excess bus fare is charged for the journey from KANCHIPURAM to BANGALORE. PNR: J40243776, Journey Date: 14/01/2014 and PNR: J40227552, Journey Date: 05/01/2014. The actual bus fare is Rs. 256 + online reservation charges. However i was charged Rs. 312 of PNR: J40243776 & Rs. 343 of PNR: J40227552. When this was complained to [protected]@ksrtc.org, I got a reply that the difference amount will be refund once the journey date is over. Now it is more than 15 days, but so far there is no refund received. Also there is no response for the subsequent follow-up mails. Looking for a necessary action on this complaint.

Bus Number: KAF215, PNR:J41004392 Data: 26/01/2014 HYD-BNG, Crew Number: [protected] Hi, I am very disappointed with the way crew members have behaved with me. Though i shown them the SMS ticket and ID proof, they were asking me the printout of the ticket, they misbehaved with me. They were not at all listening and when i went to take the printout near by KSRTC counter at MGBS, Hyderabad, they simply departured the bus without even bother to call me. This is utterly a rude and rowdy behavior with the passenger after buying ticket online for 900Rs and this is the service provided to the passengers, totally not acceptable. When i called them and warned them with police complaint, they told they will wait at Jadcharla Hotel, I had to take one more ticket till Jadcharla to catch the bus. Please take the action, this will only harm the reputation of KSRTC and passengers think twice before booking the tickets with KSRTC.

Respected Sir, This is regarding unavailability of buses between Hangal - Haveri. This matter directly comes under Haveri Division of KSRTC. There are no buses on peak hours such as 8:00 am - 9:30 am and 5:30 pm to 7:30 pm. If a lady comes after 6 pm to Haveri depot she has to wait up to 8:pm or commute up to Akkialur and wait for connecting bus. in these days of atrocities against women; the safety issue is entirely upon KSRTC. i personally met Divisional Controller, Haveri Division. He assured of a us to Hangal at 6:30pm. But Haveri depot manager is totally unavailable for contact and Hangal depot manager always a a same answer ' let me check' This is the grave issue of total irregularity of KSRTC officers towards publc, ladies safety issue and obeying their own superiors orders. Kindly address the matter

ksrtc has increased its passenger fare by Rs.4/- per passenger, towards the toll in BRAMMARAKOOTLU, Bantwal taluk of Mangalore Dist. from today . this increase is TOTALY UNFAIR AND unacceptable . for a simple calculation, ksrtc is paying toll of Rs.90/-per bus per day [normally 5 or 6 single trips in a day, in the same route] means Rs.15 OR Rs.18 per trip . Whereas it is collecting huge money from passengers on account of toll . Strictly speaking it is the duty of ksrtc to pay toll for using such highways by which it is going to save a lot on its fuel cost and maintenance bill, and not to squeeze its passengers . I strongly condemn this hike in ticket fare and demand it to withdraw immidietly .

SIR I AM DR GIRIDHAR FROM MYSORE, I COMMUTE FROM MYSORE TO GUNDLUPET DAILY BY KSRTC BUS, I ALIGHT AT RMC STOP ON MYSORE -NANJANGUD ROAD, YOUR BUS MYSORE-OOTY WHICH LEAVES MYSORE AT 8.30 AM DOESNT STOP AT RMC, INSPITE OF THE VACANT SEATS, THE BUS DRIVER IS ALSO VERY ARROGANT, ITS NOT ONLY ME, THERE ARE LOT OF OTHER DOCTORS, OFFICE STAFF WHO ARE IN NEED OF THE BUS, HENCE SEE THAT THE BUS STOPS TO PICK UP US. WE WILL BE VERY GREATFUL

I Have booked a ticket thro KSRTC Wbsite using my Login Id, The Amount Got Deducted but Could not get the confiramation on Ticket, It shows as Failed Transaction! Please Help me t Get the Refund Of Amount Rs.677/- Details are... KSRTC OB NO: OB10384573 Date of Travel; 16/11/2013 Date of Booking:15/11/2013 Booking ID:[protected]@GMAIL.COM AMOUNT PAID:Rs.677/- Thank you.

This is regarding the bus bearing no. KA-09F-4857, trip code 1801PNJBNG, dated 6/11/2013 i had booking for the journey from karwar to bangalore on mentioned date at 8.45pm. the pick up point was karwar bus stand.. So i reached the pick up destination well before the time... The bus was supposed to come at around 8.45.. i was at the at the bus stand an at 9.15 i get a call from the bus crew asking me to come to other place which is out of the city and 1.5 km from bus stand.. They told " you take a auto and come to this place, we are waiting of for you".. there were no auto, i had to call my friend asking my place. they literally did not know that there is a passenger from karwar.. They had passed karwar, were in the middle of the road, then they realised that there is a passenger. they stopped the bus and called me. when i asked them they said its multi axle bus so cant come to the bus stand !!.. wao.. there is a place next to the bus stand where all buses stop including multi axle buses... i paid rs 850 for the ticket and this is the kind of service provided... i want strict action to be taken on the crew..

I am Nandini.I booked ticket from Chennai to Bangalore on 31/10/2013. Money has been debited from my account but Ticket has not been booked. My OB refernce Number is : OB10278372 Please do the needful to refund my money. I mailed twice to [protected]@ksrtc.org. But i didnot get any response. Regards, Nandini.

Today (05/11/2013) around 4.45 p.m i was travelling in a two wheeler scooter towards udupi city in a national highway 66, and near udupi Abrahan motor showroom KSRTC Volvo long distance bus, i noted last no in a number plate 717 was over taking a truck in a busy road, after seeing us far in scooter completely ignoring opposite side (we are two people) comes front and with in seconds we are may be below front wheel, i take extreme left and no space in left to go further because road divider was there, i stooped scooter and within inches the bus passed us, and same time the driver of the bus shouting us in one hand raised like we are made mistake in driving and he was right to go any way. I am fully shocked the behave of this Volvo bus driver, and his aggressiveness and no value of human life(if accident happens three people could have died because another passenger seated behind is pregnant female) I need the feed back from KSRTC as a citizen of this country and the the rashness of the your organisation. Thanks Deril Olivera

HI

KSRTC - KSRTC karnataka sarige BELUR to Bangalore did't pickup.

User
SANDEEPA KC

I booked the ticket in ksrtc karnataka sarige from belur to bangaore timing 5:10AM- date 11/5/2013
pnr number:- J39490208
trip code :- 0440CKMBNG
Seat numbers:- 14

Dept time:- 5:10
pick up point : BELUR.

I came to Belur bus Station at 5:10 AM and i waited for upto 6 AM but bus did not came.
I asked the Belur TC and Chikmangalore TC (ph no:[protected]) They said no karnataka sarige booked bus on 5 :10 AM the said only at 4 Am and 4 :30am
I got the SMS at 7 AM and even bus Conductor is not called me at all .
if they waited 5:10 Am then i should i got that buss.

After that 6:15 AM bus i paid and i came to Bangalore.
I did not expected this Kind Responsibility when KSRTC bus Picking the Customers.
And That conductor should inform to Belur TC and Chikmangalore TC to regarding This.
His not done Anything and Left me and they went.

I need Money Refund back

Please update me ASAP