Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Sir,
I am daily travelling from ettumanoor to mvattupuzha as i am working near muvattupuzha. We, the regular passengers are facing difficulties for more than 2 months after the rescheduling of superfast buses since this route the only ksrtc services are avilable. It is understood from the media news that super fast buses will not be there for shorter distances and instead fast passenger services will be there between destinations like kottayam to muvattupuzha. But we are facing difficulties since 3 fast passengers operating between 8.15 am to 8.45 am were discontinued and there is not a single fast passenger bus from ettumanoor to muvattupuzha during this time. Normally it is the peak time and there is an average delay of 20-25 minutes between super fast buses from 8.20 am to 9 am.
Today on 7/11/2019 a superfast bus (To sulathan bateri) which reached ettumanoor bus bay (At town stop after ksrtc bus stand) at 8.20 am and not stopped even though there was not much passengers in the bus. I request you to provide a fast passenger bus around 8.30 am on behalf of the daily passengers who are suffering lot of difficulties during these days.

Regards,
Bindu s
Pallattil new house
Athirampuzha p o
Kottayam distrrict
Mob:[protected]

Bus no ka 17 f1372 karnataka vaibhava this bus not good enough for traveling it's making heavy sound during traveling please remove this bus, i have travelled two to three times can't able to sit in the bus, i got heavy head ache, if some patients are travelling means what they can do they can't able to change the bus, if we want again we have to pay the charges,,

Me and my wife are regular travelers by your ac buses from udupi to mangalore. The bus fare in your red bus is rs.179/- and the white bus is rs.183/- for two passengers.
We travel around 7 to 8 times in a month to mangalore and every time the ticket is booked the conductor does not return re.1/- or rs.2/- due to shortage of change they say.
What i suggest is fixed the bus fare to a rounded figure like 180/- or 185/- or say 175/- or 180/- resp. The amount which is paid short to us is actually unaccounted for, thus please change this as suggested.
Thanks & regards

Respected sir/madam
We the students of jain university - school of engineering and technology residing in raghuvanahalli and nearby area are facing an very important issue about our commute to our college through you ksrtc bus services, the issue is that these buses won't give a stop for raghuvanahalli as soon as they see us young students indicating for a stop, this incident is happening every day since last 2 month, and the same is happening near our college which is located on kanakpura road, ahead of harohalli,
The main purpose of provide a student pass from the government was to provide better transportation for the students residing far from there colleges and motivate students to get quality education no matter how far the college might be, if your buses won't stop for us then they are failing this sole moto of the government,
This impacts during our exams when we get late and miss those important lectures, and the behavior of some ticket collectors is very rude with the students as they will not get extra bonus for the passengers which would have come instead o[censored]s students,
From both point that is raghuvanahalli to jain university and vice versa, the buses won't stop,

Today's incident, the buses came from kanakpura and dropped someone in front of our college, but did not allow us students to board the bus and drove away, a girl would have lost her legs in this incident, this irresponsible driver have no concerns.
So i request you to please take firm decision on this issue as many students rely on your ksrtc bus services.

Thank you.

Hi, i am traveling in ka38f2072, we have booked h79883321, pnrh79883275 we are 7people traveling hyderabad to bangalore on 03/11/2019, when we reached to bus station to our surprise conductor had already made someother people to sit in our reserved seats, we have requested to give us our seats he has abruptly shouted on us and told u complaint ksrtc i can't help, conductor like him spoiling ksrtc name...

We are traveling from belgur to bangalore on 4th nov bus no ka06f0684. Started from afternoon 2.30 and we reached 8pm majestic. The problem is the driver and conductor not given 5 mints break for washroom also.. And when we asked he is not ready to give break... This is stupidity and don't have simple commonsense.. He should have give atleast 10 mints break for washroom... So children's and women's can go for washroooms.. Please take actions to them

Me and my mother travelling from mandyakoppal to mandya in bus number ka11f0182 around afternoon 2.15pm. After a while there was war of words started between conductor and a village women about 65 years of age for not giving proper change of rs50.in this arguments women was cursing the conductor saying he has not given 50rs change and accused that he kept on saying he will give in next stop. All of a sudden the conductor raised hand on this women. Me and my mother condemned this act questioned how can raise his hand on a women. Just because we supported that lady on both driver and conductor started raising their voice on us and threatened to stop the bus. We don't know whose fault it was whether the women or conductor. Whatever the dispute may be between the conductor and passenger on change matter he has no right to lift his hand on a women and driver can't stop the bus in middle and threaten women passengers in such a way.

Ticket were not booked but the amount rs.900 got deducted from bank. I immediately contacted the customer care, they told me that the refund will be done in 7 working days but it's been more than 4 weeks now.
I have contacted the customer care many times, written email to [email protected] and [protected]@ksrtc.org but they all seem incompetent.
It's a shame that ksrtc is scamming people like this.

Booking date 4th october 2019.

Ob reference no: ob39631265
Bill desk order id: rphw[protected]
User id: [protected]@gmail.com

Ticket were not booked but the amount Rs.900 got deducted from bank. I immediately contacted the customer care, they told me that the refund will be done in 7 working days but it's been more than 4 weeks now.
I have contacted the customer care many times, written email to [email protected] and [protected]@ksrtc.org but they all seem incompetent.
It's a shame that Ksrtc is scamming people like this.

Booking date 4th October 2019.

OB Reference No: OB39630670
Bill Desk order id: RPHW[protected]
User id: [protected]@gmail.com

Sir today on[protected] morning at 6:19 am. One of the driver crashes my car in gorguntepaly bus stop. And he dint response and we tried to stop him but unfortunately he acted very rudely and escaped from the place so please take action on this
Vehicle num - ka 40 f 609
Place - gorguntepalya bangalore.
Time - 6:19 am

Hope you take good action on this

Thank you

Dear sir,
Today nov 1st we travelling in airavat club class from banglore to tirupati, conductor played 1st kannada movie after rest point @ nandi garden he started telugu movie instead of kannada movie. As this is karnataka bus they should play kannada movie not the telugu movie.. We never seen any visa versa in other state transportation buses. We should respect our kannada movie that also we work for karanata. A
It's very sad to see this kind of situation.
Please look into this
Bus nu - ka 57 f 3593.
Thx
Archana p bhat
Travelller.
[protected]

When i was travelling from hebbal to vijayapura today (30th october), conductor dint even get up from seat and dint come to issue the ticket. Checking people got into the bus in yelahanka and issued fine to the passenger (Me) for not asking ticket. How this government employees works is really pathetic towards public. Really this is the worst service providing to public. Give proper training to the conductors on how to perform their duty.. Otherwise public has to suffer by paying money without any reason.

Hello sir/madam, i have booked my ticket from pondicherry to bangalore on nov 4 (21:30) ac sleeper, seat no: 20, passenger name: thamizarasan k and mobile number: [protected]. The amount of rs. 735 got deducted from my account but the transaction was failed... I haven't got my refund amount yet.
Ob reference number : ob40192952
I have attached the screenshot of the transactions

Why all scrap busses are being run on this route? Sometimes drivers struggle with undermaintained busses, for example brakes are not braking properly, seats are out of date, cushion you have to search, lot of vibrations, why udupi depot is not opting for new saarige busses, are we people considered has dubai returned, sir i am travelling in your busses right from my childhood, find of your kempu bus,
Kindly provide new busses in this route. You can check bus like ka19 f3069, 1039, 1040, 3229, 0232, 10131 etc.

I was trying to book a bus ticket from Bangalore to Hyderabad on 1st October 2019 for my travel on 14th October 2019. The onward and return fare costed totally INR 1896/- I tried payment through Google Pay UPI but the transaction failed: Transaction Reference No. OB40135314. After the failed transaction through GooglePay, I had to book the ticket using SBI Net Banking.

Upon contacting KSRTC helpline thrice also, they have not processed my refund. I had also reached the AWATAR team, who also sent follow up mails to KSRTC Accounts team to look into the refund request and update status to passenger, but got no response from KSRTC Accounts team.

Attaching my failed transaction soft copy and the bank transaction screenshot copy.

Regards,
Shahzad

Route no:6869 from chikkamagaluru to mudigere, badge no:1113 and 3889
Conductor and driver names:ganesh n hakki & umesh reddy, busno:ka.18. F.0696
Dateofincident:22/10/19 at 10am.
The driver and conductor played with passenger telling them to change several bus by telling them to climb from one bus to another. When passenger asked the conductor and driver they misbehaved by responding in bad words.. And when the passengers collected the information about conductor and driver from mudigere tc they warned me by saying "i[censored] complain about this matter ull be murdered".

I lost my laptop bag at shantinagar bus stand. The bag was stolen from the bangalore to coimbatore ksrtc bus (Ka 31 f 931) between 8:45 pm and 9:25 pm at shanti nagar on 24th october 2019. The bag is black, wildcraft make and has a neudesic logo on it. The bag had a laptop and its charger, purse, a night lamp and some clothing in it.
Please help me find it.

About:
The conductor of the following bus details is involved in traversing the same ticket given to one passenger, and is cheating the government or public property in terms of money or bus tare.

I was traveling from kolar to bangalore, i asked the bus conductor for ticket (From kolar to bayyappanahalli metro station).
Actual tare from kolar to bayyappanahalli metro station is 62/-, but the bus conductor generated the ticket for kolar to majestic of tare 67/- and he ordered me to keep until the arrival of my stop and he took the same ticket and gave it to somebody who is traveling from kolar to majestic (Banglore). By this he is cheating the public or government property. I kindly request you to take some action.

I kindly request you to take action on particular person.

Thank you.

*details*
Bus number : ka07-f1786
Srinivaspur bus dept.
No: 571351
Kolar to bangalore express
Dated: 24/10/2019
Time: 14:32:06

Attachments:
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Dear sirs/madams

Please note in the internet you have put up
The following email address for your customer complaints
On your operational areas.:

[protected]@ksrtc.org: ksrtc customer care email

This email is not working.

This is the reply i have received after sending an email to this address.

Your message to [protected]@ksrtc.org couldn't be delivered.
Gmtraffic wasn't found at ksrtc.org.
Ajit. Karnam office 365 gmtraffic
Action required recipient
Unknown to address

You need to update your site, with correct information.

Why there is laxity...? To update

On 1st october i tried to book two tickets for which the payment was made through upi amounting to rs.2112. The money was deducted but booking was not confirmed. For refund of this amount im following up with ksrtc from last 20 days. I also dropped email to [protected]@ksrtc.org and raised two complaints. Even after all these ksrtc didnt refund the money back. I want to raise a consumer complaint on ksrtc for not refunding my money. As per ksrtc refund should have happened within 7 working days