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Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

www.ksrtc.in

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Updated: Jan 11, 2026

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So far, so good. Karnataka State Road Transport Corporation [KSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Karnataka State Road Transport Corporation [KSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Karnataka State Road Transport Corporation [KSRTC] reviews & complaints page 77

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Address: Anekal, Bangalore Urban, Karnataka, 562106

I'm madesh, a resident of anekal, who travels everyday from anekal to hope form in ksrtc which leaves at 6.45 from anekal (Anekal - kaivara). Everyday it leaves on time except on monday where it leaves 5 to 10 minutes early. Many people will travel in that bus and those who missed have to take alternatives which is very difficult. Please take strict action against it.

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S

Soumyadeep92

from Bengaluru, Karnataka

Oct 1, 2019

I made a booking from Bangalore to Gokarna (date of travel 25 Oct 2019) on 25th September 2019 at 7.06 am. The payment was successful. However I have not received the tickets.
Mobile Number of Booking: [protected]
mail id: [protected]@gmail.com

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Address: Dakshina Kannada, Karnataka, 575003

Crew mobile number [protected]
The driver of this airvat club class while travelling bengaluru to mangaluru had a very bad behaviour. He doesn't know how to behave with pregnant ladies. When i asked what time it will reach mangalore he didn't have courtesy to respond and morning while reaching mangalore he stopped around 500 metres away from the venue we requested on asking he is going through same way he said to get down there itself. We were travelling with a child and also i am pregnant.. You just tell doesn't he know to behave with ladies. Please take strict action against him. Airvat club class 9.30 p. M. Bangalore morning 5 a. M. Mangalore. If you don't take action against him i will complaint against him to the higher authority and also to consumer court.
Thank you

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Mannoj Kumar

from Mumbai, Maharashtra

Oct 2, 2019

If the bus is charing as express but it is a silly and shuttle bus they should not charge as express bus fare and if bus has to reach destination in two hours its going four hours so the ticket fare should be less

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Address: K.r.nagar, Mysore, Karnataka

ಮಾನ್ಯರೇ ಈ ಮೇಲ್ಕಂಡ ವಿಷಯಕ್ಕೆ ಸಂಭವಿಸಿದಂತೆ ನಾವು ಮೈಸೂರು ಜಿಲ್ಲೆ ಕೆ.ಆರ್.ನಗರ ದಿಂದ ಮೈಸೂರಿಗೆ ಪ್ರತಿನಿತ್ಯ 7 ಘಂಟೆ 11 ಘಂಟೆ ತನಕ ತುಂಬಾ ಸಮಸ್ಯೇ ಅನುಭವಿಸುತಿದ್ದು ಸಂಬಂಧಿಸಿದ ಘಟಕ ವ್ಯವಸ್ಥಾಪಕರಿಗೆ ಈ ಸಂಬಂಧ ಮನವಿ ನೀಡಿದ್ದರು ಯಾವುದು ಉಪಯೋಗ ಆಗಿಲ್ಲ ಅವರು ಬೇಜಾವಬ್ದಾರಿ ಉತ್ತರ ನೀಡುತ್ತಿದ್ದು ಇದನ್ನು ಪ್ರತಿಭಟಿಸಿದರೆ ಪೋಲಿಸ್ ಸಿಬ್ಬಂದಿಯನ್ನು ಕರೆಸಿ ಬೆದರಿಕೆ ಒಡ್ಡುತ್ತಿದ್ದಾರೆ ದಯಮಾಡಿ ಸೂಕ್ತ ಕ್ರಮ ಕೈಗೊಂಡು ಜನರ ಸಮಸ್ಯೆ ಆಲಿಸಿ.

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C

City Tv

from Delhi, Delhi

Oct 2, 2019

Respected Sir /madam I Request You The Conductors Not Allowed Students Pass In Express it's not special vehicle or interstate ordinary express In Tumkur Bus Stand Please take action And We Ask The Dipo Menager He was Not Answering So Take Strict Action and give solutions
THANKING YOU

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Address: wilson Madanthyar, Dakshina Kannada, Karnataka, 574224

As we are facing insufficient buses for mangalore to dharmasthala root and people are suffering especially older generation and womens they are not getting seats and they have to stand and struggle to get a seat in a bus. Especially in a time gap of evening 4pm to 8pm. This is the humble request to the concerned authority. To solve this problem as early as possible.

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Address: Satara, Maharashtra, 415002

There is mismatch in ticket rates for buses travelling in maharashtra state. Satara to karad (Bus from satara to india) having ticket of rs 70 and karad to satara ticket (Bus from belgavi to baramati) is having ticket of rs 80. Why this 10 rs mismatch is there. Bus number is ka 23 f 1038. Route is from belgavi to baramati. Pls do the needful.. I am a regular traveller from karto buses.. I will think twice if this mismatch continues in process..

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Address: Hyderabad, Telangana, 500004

On the way from lakdikapul to khairatabad metro station,
A bus with number ka38 - f1097 hit my car while driving rashly and just left without stopping.
My side mirror is broken and a dent at the side of the car.
The traffic police who were standing closeby hardly cared and just told the bus to divert into another route.
I had to stop and ask the traffic police to do something about it.
I just noted down the bus number.

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Hi,
Me and family boarded ksrtc airavat bus 2030mysekm (Mysore to ernakulam) on 11 sep 2019. The bus had glass pieces and luckily we did not get injured. Also the wiper was not working. The side mirror was broken. The bus reached the destination with more than 5 hrs delay. This caused me loss of work day and plans of family.

We need compensation as it caused mental and financial agony

Jul 24, 2022

Updated by Appu V No update as its almost 3 years.

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Address: Bangalore, Karnataka, 560054

Hi,
I was trying to book a round trip ticket from bangalore. Amount got debited from bank account but ticket did not get processed. I got a error message saying "your transaction has been declined or an error condition is detected" and it came to the home page. I have attached the error for reference.
Amount debited : 1246 rupees
I did not receive any information about refunding and tickets.

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Address: 560048

I had booked a ticket from bangalore through the ksrtc website on the 1st of september 2019 for a journey on the 27th of september 2019. The money was debited and no intimation was given of failure through email or sms.

I wanted to see the exact time of the bus on 25th september and on entering the booking details on the website, i came to know that the tickets were cancelled. I called up ksrtc and they said there was an issue and the booking failed. They kept my money and did not inform me until 2 days before my journey when i myself found that the ticket was cancelled. I had a vacation planned out and this caused me a lot of inconvenience.

Ksrtc booking id - ob39008125
Date of payment - 1 sep, 2019
Amount paid - 4755
Issue raised with kstrc on 25th sep - issue id 110807

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Hello, i had booked the ticket from bengaluru to belthangadi with return journey 5 oct 2019 at 21:02 and 8 oct 2019 at 21:20. Total payment is done 1119 rupees. But ticket booking has failed.
My account is deducted with the above amount but ticket is not booked. Ob reference number ob39395953.
Please check and refund. Transaction date 25 sept 2019.

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Address: 225, 4TH E CROSS, HRBR 3rd BLOCK, Kalyannagar, 560043

I am a regular commuter between kalyan nagar and sill board. I take 500d at 7.15 in the morning. Invariably evey morning the bus is stopped at kr puram for 15 mins and few other stops on the way for 10 mins hence leading to a delay for the passengers.

Not sure if there is a collection commission for the conductor. When there are buses for every 10 mins during the peak hour, what is the need for the drivers/conductors to stop for this long hours.

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Dear concer.,
I was travelling from coimbatore (Departed at 10.28 pm ist) to bangalore on 23rd september 2019 and the bus got break down quite far away from krishnagiri around 3am ist 24th september. Since we are in the midway we didn't find any alternative ksrtc bus around and we have been left without any help and no response from driver and conductor as well and atlast we took a pass by private bus. This is highly frustrating as i should report by 6am at office and this happened. There is no proper maintanence and also they are not user friendly. Please initiate a refund for this request for smoother experience forth coming. Am already 3hours delay now.

Please find my ticket details below

* ksrtc m-ticket * from: coimbatore to: bengaluru psngrname: ajethkumar tripcode: 2228cbtbng pnr no.: j79059515 jnydate: 23-sep-2019 deptime: 22:28 seatno.: 33 class: airavat club class boardingpt: mtp road bs coimbatore platform: mtproad bs txn password: 3028. Please carry your photo id during journey. T&c apply. Visit www.ksrtc.in

Ksrtc bus : pnr :j79059515, journey date :23-sep-2019 22:28, trip code :2228cbtbng, bus number :ka01 f 9187, depot :bengaluru 4, crew mobile no:[protected]. Happy journey.

Regards,
Ajethkumar

Sep 24, 2019

Updated by Ajeth Papu Dear Concer.,
I was travelling from coimbatore (departed at 10.28 PM IST) to Bangalore on 23rd September 2019 and the bus got break down quite far away from krishnagiri around 3AM IST 24th September. Since we are in the Midway we didn't find any alternative ksrtc bus around and we have been left without any help and no response from driver and conductor as well and atlast we took a pass by private bus . This is highly frustrating as I should report by 6Am at office and this happened. There is no proper maintanence and also they are not user friendly.Please initiate a refund for this request for smoother experience forth coming.Am already 3hours delay now.

Please find my ticket details below

* KSRTC m-Ticket * from: COIMBATORE to: BENGALURU PsngrName: AJETHKUMAR TripCode: 2228CBTBNG PNR No.: J79059515 JnyDate: 23-Sep-2019 DepTime: 22:28 SeatNo.: 33 Class: AIRAVAT CLUB CLASS BoardingPt: MTP ROAD BS COIMBATORE Platform: MTPROAD BS Txn Password: 3028 . Please carry your photo ID during journey. T&C apply. Visit www.ksrtc.in

KSRTC Bus : PNR :J79059515, Journey Date :23-Sep-2019 22:28, Trip Code :2228CBTBNG, Bus Number :KA01 F 9187, Depot :BENGALURU 4, Crew Mobile No:[protected] . Happy Journey.

Regards,
Ajethkumar

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Dear sir,
We are facilities of shri madhwa vadiraja institute of technology and management udupi, today we and our students have journey to mysore. For which i have booked 42 tickets 10 days before. We are 42 people in bus and we are journey towards mysore now. But it very difficult for breath due very bad smelling of seats and uncleaned. We have also booker return bus on 27 september. We don't want this bus on the same day instaed make some other arrangements.
Please consider my complaint and do the needful.
Thank you

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My pnr is j78953710. I along with my friends were travelling from pondicherry to bengaluru on 22/09/2019 route bus number ka 40 f 846. There was water leakage in the bus through the window, me and my other friend got fully drenched in water. We are facing health consequences now. Even after reporting the leakage to the driver there was no action taken.

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I tried booking a ticket on ksrtc.in on 10th september 2019 with the following ob reference number: ob39158320.

Money got deducted (Rs. 1758) but the transaction status showed as failed.

It is been more than 10 working days since the transaction but i have still not received the refund despite multiple follow ups.

Could you please let me know by when i can expect the refund?

Thanks in advance for your help.

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Address: 670703

Sir,
I travel daily from thrissur to koratty. My bus fair is 37 rs. The conductor in the ernakulam fp bus usually won't give me balance. Today, there was heavy rush in the bus when i got in. Upon the request of one of the lady passengers 2 men sitting in the lady seat got up and i sat in one of those seats. As it was too crowded i didn't see the conductor going back. After few minutes when i saw him i called him and gave my money (37 rs as change i had given). He started shouting at me. He asked me why i didn't give my money earlier. I told him that i didn't see him passing by. (I was the person who called him now also.) i told him that i had kept my money in hand for more than 30 minutes. He didn't turn up and i was not able to see him passing by. It's his usual nature to behave rudely to passengers (Either in case of change or some issues he only create). Kindly take necessary action to correct such employees.

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aishwarya S G

from Bengaluru, Karnataka

Sep 24, 2019

I am travelling from Byappanahalli to Vydehi, but buses never departs early . They wait till 20-25 mins in bus stop and then they leave. Please take any action for this .

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Address: 560026

I booked a ticket from bangalore to davanagere through google pay app but transaction failed and my amount of rs. 509 has also deducted. I have not received any refund till now and accounts section also not answering any calls. It's been 10 days no refund is came.
Please make sure i get my refund as soon as possible
Transaction ob number: ob39163661

Sep 21, 2019

Updated by Sachin Gowda GC I booked ticket on 10th of September 2019.
Please make sure I get my refund

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The subject issue happened on today morning 9.50. Ksrtc bus registration number is ka09f 5062. Spot is courters stop ramnagaram, opposite jilla panchayath, ramnagar. Bus stopped the place and dropped many customers. While i m entering after waited 1 minute conductor informed that not possible to pick up why because ticket charge will be from bidadi. I informed that i m ready to pay extra charges also. Then he explained that from bidadi checking is already over not possible to issue ticket. This refusal from conductor wasted my precious five minutes. I have informed him that i will complaint also. Kindly take necessary steps in this regards. These type of things will negatively affect the reputation of great ksrtc

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Address: 560010

Website: KSRTC

ನಾನು ಕೆಲಸ ಕಾರ್ಯಗಳ ನಿಮಿತ್ತ KSRTC ಬಸ್ ಗಳಲ್ಲಿ
ಬೆಂಗಳೂರಿನಿಂದ ಓಡಾಡುತ್ತಿರುತ್ತೇನೆ.

ವಾಪಸ್ ಬರುವಾಗ, ಬೆಂಗಳೂರಿನ ಅನೇಕ ಸ್ಥಳಗಳಲ್ಲಿ ಪ್ರಯಾಣಿಕರು ಇಳಿಯುವಾಗ ಕಂಡಕ್ಟರ್ ಮುಂದೆ ಕುಳಿತು ಚಾಲಕ ನೊಂದಿಗೆ ಮಾತನಾಡುತ್ತ, ಇಳಿಯುತ್ತಿರುವ ಪ್ರಯಾಣಿಕರ ಬಗ್ಗೆ ಗಮನವೇ ಕೊಡುವುದಿಲ್ಲ. ಹೀಗಾಗಿ ಚಾಲಕ ಸಹ ಸರಿಯಾಗಿ ಗಮನಿಸದೆ ಇನ್ನೂ ಇಳಿಯುತ್ತಿರುವ ಸಂದರ್ಭದಲ್ಲಿ ಬಸ್ ಅನ್ನು ಚಲಿಸಿ ಅನೇಕ ಪ್ರಯಾಣಿಕರು ಗಾಯಗೊಂಡ ಸಂದರ್ಭಗಳನ್ನು ನಾನು ಕಣ್ಣಾರೆ ಕಂಡಿದ್ದೇನೆ.
ಆದ್ದರಿಂದ, ಕಂಡಕ್ಟರ್ ಗಳು ಹಿಂದೆ ಕುಳಿತು ಇದನ್ನು ಗಮನಿಸುವಂತೆ ಆಡಳಿತ ಮಂಡಳಿ /ಹಿರಿಯ ಅಧಿಕಾರಿಗಳು ಸೂಚನೆ ನೀಡಲಿ.

Sep 20, 2019

Updated by K.SHASHIDHARA SASTRY I request KSRTC aithorities to instruct ksrtc conductors to watch the passangers while they are getting down from the bus instead of sitting in front and chat with drivers.

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Address: Karnataka State Road Transport Corporation Central Office, Post Bag No-2778, KH Road, Shanthinagar, Bengaluru-560027, 560027

Hi,
Tried to book ticket from Gonikoppa to Bengaluru on 4th sep 2019 through UPI through 'https://ksrtc.in/' portal. Money(1062 rupees) got deducted but, seat was not booked. Got transaction failure voucher too.
Did wait for 7days for refund, but didnt happen.

Emailed about this to '[protected]@ksrtc.org' but no response.
Neither they pick the call (Phone # [protected] and [protected])
Booking Details
OB Ref No: OB39060771
Booking Date: 4th September 2019

Please help

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