Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear sir/madam

With respect to the above sited subject i would like to explain you the incident which happened today on 13th oct 2019 while am travelling from holelkere to chitradurga by bus with number ka17f1619. I have given inr.500 note for buying ticket, i was completely out of change, he has asked for change in a singular and rude manner, i did not give any heed and i told him i don't have change and you can give give me in my destination, he asked you have to come bus stand, responding to which i said i have to get down before the stop prior to bus stand, immediately he started shouting at me with singular and rude language. Though i told him i will complain to the respective authority on this matter. He has increased his pitch of shouting take and said that "my name is murthy, am working in the same chitradurga depot, go complain any depo manager, no one will do anything to me and vulgar language". Therefore i request you to take necessary action to correct these issues. Which is regularly i notice now and then. Every government employees are here to serve public, public always give lot of respect to every govt employees you all know, some one mr. Murthy take this govt employment has his crown received and behave like kings with great egoistic behavior with out giving any respect to the public, irrespective of their age, gender, ethnicity and culture. So i request you to give good behaviorial training to conductors and driver's of ksrtc.
My humble request is to take necessary steps and action to correct mr. Murthy to change his behavior.

With warm regards

Manjunathswamy
Chitradurga
[protected]

My name is chabala himabindu... Iam travelling bus from ballary to bangalore aling with with my 4years kid.. I was taken only one ticket since the my kid is only 4 yrs old.. At the time of ticket he was very rudely told me u have to adjust any one 'll come.. I told yes.. He given my behind seat to gents only.. That one also i adjusted.. Afeter chelikere stop that man was get down.. Again conductor came and blackmailed that "ur behind seat i 'll give to misbehavious persons only... How to hw speak like thus with a women. This bus conductor is very misbehaving with me... He is not given changes to passengers.. He rudely responded with me.. As lady i can't bare.. Please take necessary action against bus conductor.. I dont know the conductor name also...

I have booked one ticket through ksrtc online booking website and the transaction got failed but the money got deducted from bank account. I tried to book ticket from bangalore to coimbatore. Date of booking is 19/09/2019. The amount deducted is 976. I had given complaint to ksrtc online refund department by email, call, twitter but till now no refund is processed. It's been more than 20 days.

Transaction number: ob39302691
Date of booking: 19/09/2019

I had booked ticket on 7/9/2019 through online ksrtc website which showed failed transaction but amount was deducted (Rs955).. I tried booking again once again the ticket was not booked but amount was dedcuted (Rs955). So total i lost 1800rs. Amd i have not received my refund yet even thought i emailed the ksrtc on the said adress there is no reply either

Dear sir,

I have booked one ticket through ksrtc online booking, but the transaction got failed and my money got deducted from debit card of rs.712. I had given complaint to ksrtc online refund department. Online transaction reference number is ob39544242 date of booking is 01/10/2019. Its almost 11 days since i booked my ticket but my amount is not yet refunded. I have mailed the ksrtc online refund team two times and have not got any response from them. Please help me to get refund amount.

Thanks & regards,

Your bus terminus at Bangalore (for buses to go to Hyderabad)
there is no improvement at all from last 3 years.

1. there is no announcements made- why public announcement are not made in Kannada, Hindi, and English - very essential, to facilitate passengers.
2. display (TV) is so high, and not visible - why not you make it with big letters just like available in railway stations. High time you need to introduce this system
3. Controller not available. (from 7.30 PM to 9.00 PM) ..there is a desk with a chair occupied by passengers, and no official (s) available. - Uniform personnel with Name Card and ID card should be available at the terminus. .. mandatory.
4. NO help desk for passengers... why? (you may have it another place not at this terminus)
5. Other state Buses (TSRTC /APSRTC) have more space for parking the buses than your Buses
at this terminus. why..?

your reply awaited.

Bus number - ka40 f 0890
Trip code - 2014udpmys
Rajahamsa executive
Departure time-20:14
We had a very worst experience about the journey. The bus took halt for a very long time in periapatna. Because of which we could reach hinkal - mysuru by 6.30. A. M.
Please do the needful. I was supposed to be in my office by 6.00. A. M. Which is a central government company.

Hi team,
I am jagadeesh k. My ksrtc id:[protected]@gmail.com.

I have booked 2 tickets on september 18th.1. Villupuram to bangalore (Date:[protected]
2. Bangalore to chennai (Date:[protected]. Both payments are done by the google pay upi. Both the ob reference number are failed. But amount was debited by ksrtc as per the below reference number.

Still i have not received my refund amount. The issue was raised two weeks before but there is no response from ksrtc. I have called the customer care number thrice on last saturday ([protected] or [protected]). But phone call was not answered. There is no response for the mail aswell ([protected]@ksrtc.org).

Almost 20 days gone but still there is no response from the ksrtc. Kindly address the issue and refund the amount as much as possible.

Ob reference:
Ob39295297
Ob39294053

Details of payment:
1. Upi/p2m/[protected]/ksrtc/axis bank/bus — 250 rs.
2. Upi/p2m/[protected]/ksrtc/axis bank/bus — 657 rs.

Regards
Jagadeesh k

Today morning at kushalnagar ksrtc bus stand i was with my family. And my family was about to travel towards puttur so the bus conductor invited to their bus but unfortunately there was no seat available but i asked the driver that there is no seats are available. But the reply by the driver was so rude, agrresive and insulting he showed the bus stand floor as seat so i asked me to mind his language but his words wer so horrible.

My family and me journey from bangalore to kundapura.. Bus number 3494, 7/10/2019 night.. 2hours offer journey my cousin urgent go to toilet.. We are reqest conductor... But conductor rudely behave with me and no stop bus... This is worst roles.. Plz train him how to behave passenger.. I am already suffering more than 3 times.. Plz.. Ksrtc inspector plz care passenger satisfaction journey..

On 17th sep morning 10.20am i was travelling from kankandy to farangipete by kstrc gramantara sarige bus, (Ka19f 3479). I gave change of 20 rupees, when the bus fair was 14 rupees, conductor demanded 4 rupees change. I said no change, so he started abuse in kannada (Change illadidare bus ge yakke bartira, namge yenu change melle innda uduru dila, etc. He made me to get down in middle of road.
So please take immediate action against the conductor.

Thank you.

It was charged rs 540 for a travel between mysore to gudalur. And the conductor behaved very bad. And used unparliamentary words. The bus was 1 hr late and stoped and asked me to leave before my dropping point (Gudalur)

I want you to take action for this. I need the refund and compensation for the money which i spent to take a cab from that place to my dropping place

Vehicle number. Ka 57 f 981

Sir,
On bengaluru to turuvekere and other route ksrtc buses, these buses regularly going to basaveshwara satellite bus terminal, peenya, but there is no use for public, because no one will get into bus in that bus terminal. It will put so much pressure, irritation to passengers and make them tiered and angry on this traffic situation. This is my kind request so, please stop going to the above station from the tumkur main road.

I tried booking ticket in ksrtc.in from bangalore to thanjavur, i was taken through online banking where 783 was deducted but seat is not booked. I dint receive an confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. I was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer care. I could not find any way to reach out to ksrtc to get my money refunded. I want my money refunded. Ob reference number of failure booking is ob39403010

Hello,
With respect to the below journey, no bus was allocated from belagavi to bellary and you put me in such a situation where i cannot travel that late., no transport available that late, no safety. Why do you issue tickets when route is closed. I missed the bus as you have problem with the route and when i spoke to bellary bus depo but they have not responded properly. Take serious action on responsible persons or else i will complaint in consumer court on such irresponsible persons. I am claiming for the second time and hope you address it in a right manner and choose not to cheat passengers.

Ksrtc journey reminder alert: pnr:h79247511, tripcode:2245bgmblr, doj:04/10/2019, deptime:22:30, "org"belagavi, "to" desn:hosapete, boardingpt:belagavi central b. S., class:non ac sleeper,
Complaint comments read comments

Trip code 2200bngmri. (Bangalore to madurai)
We were waiting for ksrtc bus on electronic city bus stop depot which was
Expected to arrive at 10:25 p. M. While it came at 1 am.
It was raining, there was no shade on bus stand, there were kids and old people stranded at bus stop in rain.
Driver and bus detail were also received quite late otherwise people would have checked with driver before leaving for bua stand.

We travelled in ksrtc airavat club class bus with bus number ka f 9260 on 1/10/2019 from bengaluru to hyderabad. Our seat numbers were 11 and 12. When journey started it rained and bus roof started leaking, particularly on certain seats and it was leaking heavily on our seats. I did not sleep whole night i became drenched and my fiancee was not feeling well she caught fever because of that we faced a lot of inconvenience whole night. It was worst experience for us. And we had placed our luggage in the storage area at the bottom of bus and they all got wet and some of my books got completely spoiled.
We need justice and as our right to safety and right to seek redressal under consumer rights.

Dear sir,

I have booked one ticket through ksrtc online booking awtar cell, but the transaction got failed two times and my money got deducted from my account of rs.1470. I had given complaint to ksrtc online refund department. But they didnt gave any reply for me. Online transaction reference number is ob39373519. Date of booking is 23/09/2019. But when ever i call to them they are telling it will refund in another three days. Almost 15 days completed my amount not yet refunded. Please help me to get refund amount to my acount.

Thanks & regards,

Shaheem hussain

Hello,
With respect to the below journey, no bus was allocated from kottigehara and was asked to board from chikmaglore/aldur. You put me in such a situation where i cannot travel that late., no transport available that late, no safety. Why do you issue tickets when route is closed. I missed the bus as you have problem with the route. I want my refund. I am claiming for the second time and hope you address it in a right manner and choose not to cheat passengers.

Ksrtc journey reminder alert: pnr:j79079432, tripcode:2115haobng, doj:29/09/2019, deptime:23:00, "org"kottigehar, "to" desn:bengaluru, boardingpt:kottigehar, class:non ac sleeper, seat:10, passname:gana.

Hi! I booked a ticket on 11.09.2019 on the ksrtc mobile application and the two transaction was a failure. Ksrtc online transaction reference no.:ob39171840, ob39171792. I have mailed many times [protected]@ksrtc.org and haven't received any response from the team. An amount of rs (447*2) has been deducted from my account! I've tried reaching the following phone numbers (Account section) for more than 20 days now at all given office hours. Nobody picks up the phone! Please look into this at the earliest and please process my request asap. I do not wish to be directed to call these numbers again (They don't pick up at all be it any day of the week at the mentioned office hours!) [[protected]].
Regards sabarish mahalingam