Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I had booked ticket on 7/9/2019 through online ksrtc website which showed failed transaction but amount was deducted (Rs955).. I tried booking again once again the ticket was not booked but amount was dedcuted (Rs955). So total i lost 1800rs. Amd i have not received my refund yet even thought i emailed the ksrtc on the said adress there is no reply either

Dear sir,

I have booked one ticket through ksrtc online booking, but the transaction got failed and my money got deducted from debit card of rs.712. I had given complaint to ksrtc online refund department. Online transaction reference number is ob39544242 date of booking is 01/10/2019. Its almost 11 days since i booked my ticket but my amount is not yet refunded. I have mailed the ksrtc online refund team two times and have not got any response from them. Please help me to get refund amount.

Thanks & regards,

Your bus terminus at Bangalore (for buses to go to Hyderabad)
there is no improvement at all from last 3 years.

1. there is no announcements made- why public announcement are not made in Kannada, Hindi, and English - very essential, to facilitate passengers.
2. display (TV) is so high, and not visible - why not you make it with big letters just like available in railway stations. High time you need to introduce this system
3. Controller not available. (from 7.30 PM to 9.00 PM) ..there is a desk with a chair occupied by passengers, and no official (s) available. - Uniform personnel with Name Card and ID card should be available at the terminus. .. mandatory.
4. NO help desk for passengers... why? (you may have it another place not at this terminus)
5. Other state Buses (TSRTC /APSRTC) have more space for parking the buses than your Buses
at this terminus. why..?

your reply awaited.

Bus number - ka40 f 0890
Trip code - 2014udpmys
Rajahamsa executive
Departure time-20:14
We had a very worst experience about the journey. The bus took halt for a very long time in periapatna. Because of which we could reach hinkal - mysuru by 6.30. A. M.
Please do the needful. I was supposed to be in my office by 6.00. A. M. Which is a central government company.

Hi team,
I am jagadeesh k. My ksrtc id:[protected]@gmail.com.

I have booked 2 tickets on september 18th.1. Villupuram to bangalore (Date:[protected]
2. Bangalore to chennai (Date:[protected]. Both payments are done by the google pay upi. Both the ob reference number are failed. But amount was debited by ksrtc as per the below reference number.

Still i have not received my refund amount. The issue was raised two weeks before but there is no response from ksrtc. I have called the customer care number thrice on last saturday ([protected] or [protected]). But phone call was not answered. There is no response for the mail aswell ([protected]@ksrtc.org).

Almost 20 days gone but still there is no response from the ksrtc. Kindly address the issue and refund the amount as much as possible.

Ob reference:
Ob39295297
Ob39294053

Details of payment:
1. Upi/p2m/[protected]/ksrtc/axis bank/bus — 250 rs.
2. Upi/p2m/[protected]/ksrtc/axis bank/bus — 657 rs.

Regards
Jagadeesh k

Today morning at kushalnagar ksrtc bus stand i was with my family. And my family was about to travel towards puttur so the bus conductor invited to their bus but unfortunately there was no seat available but i asked the driver that there is no seats are available. But the reply by the driver was so rude, agrresive and insulting he showed the bus stand floor as seat so i asked me to mind his language but his words wer so horrible.

My family and me journey from bangalore to kundapura.. Bus number 3494, 7/10/2019 night.. 2hours offer journey my cousin urgent go to toilet.. We are reqest conductor... But conductor rudely behave with me and no stop bus... This is worst roles.. Plz train him how to behave passenger.. I am already suffering more than 3 times.. Plz.. Ksrtc inspector plz care passenger satisfaction journey..

On 17th sep morning 10.20am i was travelling from kankandy to farangipete by kstrc gramantara sarige bus, (Ka19f 3479). I gave change of 20 rupees, when the bus fair was 14 rupees, conductor demanded 4 rupees change. I said no change, so he started abuse in kannada (Change illadidare bus ge yakke bartira, namge yenu change melle innda uduru dila, etc. He made me to get down in middle of road.
So please take immediate action against the conductor.

Thank you.

It was charged rs 540 for a travel between mysore to gudalur. And the conductor behaved very bad. And used unparliamentary words. The bus was 1 hr late and stoped and asked me to leave before my dropping point (Gudalur)

I want you to take action for this. I need the refund and compensation for the money which i spent to take a cab from that place to my dropping place

Vehicle number. Ka 57 f 981

Sir,
On bengaluru to turuvekere and other route ksrtc buses, these buses regularly going to basaveshwara satellite bus terminal, peenya, but there is no use for public, because no one will get into bus in that bus terminal. It will put so much pressure, irritation to passengers and make them tiered and angry on this traffic situation. This is my kind request so, please stop going to the above station from the tumkur main road.

I tried booking ticket in ksrtc.in from bangalore to thanjavur, i was taken through online banking where 783 was deducted but seat is not booked. I dint receive an confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. I was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer care. I could not find any way to reach out to ksrtc to get my money refunded. I want my money refunded. Ob reference number of failure booking is ob39403010

Hello,
With respect to the below journey, no bus was allocated from belagavi to bellary and you put me in such a situation where i cannot travel that late., no transport available that late, no safety. Why do you issue tickets when route is closed. I missed the bus as you have problem with the route and when i spoke to bellary bus depo but they have not responded properly. Take serious action on responsible persons or else i will complaint in consumer court on such irresponsible persons. I am claiming for the second time and hope you address it in a right manner and choose not to cheat passengers.

Ksrtc journey reminder alert: pnr:h79247511, tripcode:2245bgmblr, doj:04/10/2019, deptime:22:30, "org"belagavi, "to" desn:hosapete, boardingpt:belagavi central b. S., class:non ac sleeper,
Complaint comments read comments

Trip code 2200bngmri. (Bangalore to madurai)
We were waiting for ksrtc bus on electronic city bus stop depot which was
Expected to arrive at 10:25 p. M. While it came at 1 am.
It was raining, there was no shade on bus stand, there were kids and old people stranded at bus stop in rain.
Driver and bus detail were also received quite late otherwise people would have checked with driver before leaving for bua stand.

We travelled in ksrtc airavat club class bus with bus number ka f 9260 on 1/10/2019 from bengaluru to hyderabad. Our seat numbers were 11 and 12. When journey started it rained and bus roof started leaking, particularly on certain seats and it was leaking heavily on our seats. I did not sleep whole night i became drenched and my fiancee was not feeling well she caught fever because of that we faced a lot of inconvenience whole night. It was worst experience for us. And we had placed our luggage in the storage area at the bottom of bus and they all got wet and some of my books got completely spoiled.
We need justice and as our right to safety and right to seek redressal under consumer rights.

Dear sir,

I have booked one ticket through ksrtc online booking awtar cell, but the transaction got failed two times and my money got deducted from my account of rs.1470. I had given complaint to ksrtc online refund department. But they didnt gave any reply for me. Online transaction reference number is ob39373519. Date of booking is 23/09/2019. But when ever i call to them they are telling it will refund in another three days. Almost 15 days completed my amount not yet refunded. Please help me to get refund amount to my acount.

Thanks & regards,

Shaheem hussain

Hello,
With respect to the below journey, no bus was allocated from kottigehara and was asked to board from chikmaglore/aldur. You put me in such a situation where i cannot travel that late., no transport available that late, no safety. Why do you issue tickets when route is closed. I missed the bus as you have problem with the route. I want my refund. I am claiming for the second time and hope you address it in a right manner and choose not to cheat passengers.

Ksrtc journey reminder alert: pnr:j79079432, tripcode:2115haobng, doj:29/09/2019, deptime:23:00, "org"kottigehar, "to" desn:bengaluru, boardingpt:kottigehar, class:non ac sleeper, seat:10, passname:gana.

Hi! I booked a ticket on 11.09.2019 on the ksrtc mobile application and the two transaction was a failure. Ksrtc online transaction reference no.:ob39171840, ob39171792. I have mailed many times [protected]@ksrtc.org and haven't received any response from the team. An amount of rs (447*2) has been deducted from my account! I've tried reaching the following phone numbers (Account section) for more than 20 days now at all given office hours. Nobody picks up the phone! Please look into this at the earliest and please process my request asap. I do not wish to be directed to call these numbers again (They don't pick up at all be it any day of the week at the mentioned office hours!) [[protected]].
Regards sabarish mahalingam

On 2/10/2019 wednesday i was needed to travel from kollegal to hanur so i got into ka 11 f 0503 bus

I was with my 3years old kid and with 2 huge luggages

I just made my kid to step into bus and just kept my luggages with her in the steps

Still i have not got into the bus so early bus driver moved the bus, bus conductor was negligence that of the passengers

I stood and asked the conductor that can't you guide your driver when to move the vehicle

Bus conductor was very much rude with his words

So please teach them a lesson

I made a payment of rs 1692 for my ticket. The amount got debited but the ticket failed. Now its been 17 days i have not received my refund. But i have been told that they have raised a refund on 12th sep 2019 but bank confirmed that no refund has been received from ksrtc.
Ob number: 39141973
Booking date: 9th sep-2019
Mode of payment: phonepe upi through icici bank
I need my money asap

This following sms alert received at 20.44 pm, on 27.09.19 for the bus to leave at bangalore at 20.14 hrs.

Ksrtc bus : pnr :j78922309, journey date :27-sep-2019 20:14, trip code :2014bnghyd, bus number :f 215, depot :bengaluru 2, crew mobile no:[protected]. Happy journey.

Arrival of bus got undue delay at the terminus at bangalore.
No official present at the terminus at inform /enquire.
No public information (Audio-public announcement)

State of affairs very bad - no care for the passengers.