Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I boarded rajahamsa bus on 25/07/19 at around 7:55 am from mangalore towards bangalore. The bus number is ka19-f3041. There was a lady conductor. She did not return change to me. I ignored it thinking that it was just 10 rs. But then i observed that she was doing the same with all. She was acting as if she had forgotten to return.
She was very rude with the passengers. 3 people took ticket to kunigal. When they asked if they had reached kunigal, she told that the bus had taken the bypass. She should have informed that, when the passengers took tickets to kunigal. Those 3 passengers had to travel a long distance back because of the conductor's ignorance.
And i also observed that she had misguided old couple. An old man asked her if the bus would stop in jalahalli cross, she told that it wouldn't stop. And she told them to get down in gurguntepalya. The old couple were not aware of the bangalore locations. When bus arrived and stopped at jalahalli cross, the old man asked why that conductor did not guide him properly. For that the conductor talked in a ride way and it reached the extreme situation. She did not give respect to him. She called him "neenu" instead of "neevu". And she also called him a dog.
This is really unexpected by a government employee.
Please warn her not to behave like this. She should know to return proper change, she should know where the bus stops instead of sleeping nicely in the journey, and she should also know to give respect to others (Atleast old people).
We opt government buses thinking that it would be safe. But if such inconvenience exist, it will be a loss for ksrtc itself.

ರಿಂದ:
ಜೋಸೆಫ್ ಪಿರೇರಾ
ಮುಖ್ಯ ಶಿಕ್ಷಕರು
ಸ.ಹಿ.ಹಿ.ಪ್ರಾ. ಶಾಲೆ ಶಿಶಿಲ
ಅಂಚೆ: ಶಿಶಿಲ
574 198
ಬೆಳ್ತಂಗಡಿ ತಾಲೂಕು.
ಫೋನ್: [protected]
Email: [protected]@gmail.com
District: dakshina kannada
Taluk: belthangady

ರಿಗೆ:
[protected]@ksrtc.org
ಜನರಲ್ ಮ್ಯಾನೇಜರ್
ರಾಜ್ಯ ರಸ್ತೆ ಸಾರಿಗೆ ನಿಗಮ
ಬೆಂಗಳೂರು

ಮಾನ್ಯರೇ
ವಿಷಯ: *ಶಿಶಿಲ ಕೊಕ್ಕಡ ರೂಟಿನಲ್ಲಿ ಸಂಜೆ 4:15 ಶಾಲಾ ಮಕ್ಕಳಿಗೆ ಸರಿಯಾಗಿ ಬಸ್ಸು ಓಡಿಸುವ ಕುರಿತು*.
2.ಸಂಜೆ 5.30 ಬಸ್ ಹಳೆಯ ಸಿಬ್ಬಂದಿಯ ಬದಲಾವಣೆ ಕೋರಿಕೆ*

ಶಿಶಿಲ ಎಂಬ ಊರಿನಿಂದ ಈ ಹಿಂದೆ ಶಾಲಾ ಮಕ್ಕಳಿಗೆ ಸಂಜೆ ಮನೆಗೆ ಹೋಗಲು ಕೆನರಾ ಎಂಬ ಖಾಸಗಿ ಬಸ್ಸು ಇತ್ತು. ಆದರೆ ಅದು 2019-20 ನೇ ಸಾಲಿನಲ್ಲಿ ಓಡಾಟ ಮಾಡುವುದಿಲ್ಲ. ಆದುದರಿಂದ ಬಸ್ ಪಾಸ್ ಇರುವ ಶಿಶಿಲ, ಭಂಡಿಹೊಳೆ, ಅರಸಿನಮಕ್ಕಿ ಅನುದಾನಿತ, ಅರಸಿನಮಕ್ಕಿ ಪ್ರೌಢ ಹಾಗೂ ಪದವಿಪೂರ್ವ ಕಾಲೇಜು ಮಕ್ಕಳಿಗೆ ಅನುಕೂಲವಾಗುವಂತೆ ಬಸ್ ಓಡಿಸುವಂತೆ ಮನವಿ ಮಾಡುತ್ತೇನೆ.

*ಸಂಜೆ ಸಿಬ್ಬಂದಿಯ ಬದಲಿಸಿ*
ಅದೇ ರೀತಿ ಈಗ ಶಿಶಿಲ ಗ್ರಾಮಕ್ಕೆ ಸಂಜೆ 5.30 ಸಮಯಕ್ಕೆ ಬಸ್ ಬಂದು ಹೋಗುತ್ತದೆ.
ಅಂದರೆ ಚಾಲಕ ಮತ್ತು ನಿರ್ವಾಹಕರು ಹಲವು ವರ್ಷಗಳಿಂದ ಅದೇ ರೂಟಿನಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತಿದ್ದಾರೆ.

ಅವರು ಸಮಾಧಾನದಿಂದ ಪ್ರಯಾಣಿಕರ ಜೊತೆ ವರ್ತಿಸುವುದಿಲ್ಲ. ಬಸ್ಸು ಹತ್ತಿದ ಪ್ರಯಾಣಿಕರು ಕುಳಿತು ಕೊಳ್ಳವ ಮೊದಲೇ ರೈಟ್ ಕೊಡುತ್ತಾರೆ.

ಪ್ರಯಾಣಿಕರ ಜೊತೆ ಸೌಜನ್ಯದಿಂದ ವರ್ತಿಸುವುದಿಲ್ಲ

*ಶಾಲಾ ಮಗುವಿನ ಕೈಗೆ ಗಾಯ*
ದಿನಾಂಕ 24/07/2019 ಬುಧವಾರ ಸಂಜೆ 5.45 ಕ್ಕೇ ಶಿಶಿಲ ಧರ್ಮಸ್ಥಳ ಹೋಗುವ ಬಸ್ಸಿನಲ್ಲಿ ಅರಸಿನಮಕ್ಕಿ ಅನುದಾನಿತ ಶಾಲಾ 6 ನೇ ತರಗತಿಯ ಬಾಲಕಿ ವಿದ್ಯಾಶ್ರೀ ಎಂಬ ಮಗುವಿಗೆ ಕೈಗೆ ಗಾಯವಾಗಿದೆ.

ಮಗುವೇ ವೇಗವಾಗಿ ಬಾಗಿಲು ತೆರೆದು ಒಳಗೆ ಬರಬೇಕು. ಸಿಬ್ಬಂದಿಗಳು ಸಹಕರಿಸಲಿಲ್ಲ. ಹಾಗೂ ಬೇಗ ಬಾ, ಬೇಗಬಾ ಎಂದು ಒಂದೇ ಸಮನೆ ಒತ್ತಡ ಹಾಕಿದರು.
ಬಸ್ಸಿನಲ್ಲಿ ಪ್ರಥಮ ಚಿಕಿತ್ಸೆ ಸಹ ಇರಲಿಲ್ಲ.

ನಿರ್ವಾಹಕರು ಬಸಿನ ಬಾಗಿಲು ಸಹ ತೆಗೆಯುವುದಿಲ್ಲ. ಪ್ರಯಾಣಿಕರು ಹಾಗೂ ಮಕ್ಕಳು ಕುಳಿತು ಕೊಳ್ಳುವ ಮೊದಲೇ ರೈಟ್ ಕೊಡುತ್ತಾರೆ.
ಆದುದರಿಂದ ಈ ಕೆಳಗಿನ ಮನವಿ ಮಾಡುತ್ತೇನೆ.

1. ಶಿಶಿಲ ಕೊಕ್ಕಡ ರೂಟಿನಲ್ಲಿ ಶಾಲಾ ಮಕ್ಕಳಿಗೆ ಹೋಗಲು ಸಂಜೆ 4.15 ಕ್ಕೆ ಬಸ್ ಓಡಿಸಬೇಕು.
2. ಸಂಜೆ 5.30 ಕ್ಕೆ ಶಿಶಿಲ ಹೊರಟು ಧರ್ಮಸ್ಥಳ ಹೋಗುವ ಬಸ್ ಸಿಬ್ಬಂದಿ ಹಲವು ವರ್ಷಗಳಿಂದ ಇದ್ದಾರೆ. ಅವರನ್ನು ಬದಲಾಯಿಸಿರಿ.
ಮಕ್ಕಳ ಸುರಕ್ಷತೆ ವಹಿಸುವ ಸಿಬಂದಿ ನೇಮಿಸಬೇಕು.

ವಂದನೆಗಳು,
ನಿಮ್ಮ ನಂಬುಗೆಯ
(Joseph pereira)
ಯಥಾ ಪ್ರತಿ: ಮಾಧ್ಯಮಗಳು, ಜನಪ್ರತಿನಿಧಿಗಳಿಗೆ ಹಾಗೂ what's group, facebook groups

On dated:20/07/2019 at around 1:47 p. M my daughter boarded from ballari to go to hospet in rajhamsa bus belonging to kudligi depo of ballari district.
She along with the other co - passengers had a very narrow escape while on the way the driver of the said bus was driving in rash and negligent manner and had caused accident on the way at two places in between ballari and tornagallu and he didn't bother to stop at the accident spots even after repeated appeals by the bus conductor.
Thereafter due to some mechanical breakdown of the bus and also due to pressure from passengers on board fearing for their lives he stopped the bus at tornagallu and the passengers were accommodated in the other bus, they reached the destination.
As my daughter did not note down the bus number she has only the traveled ticket as an evidence.
So i kindly request the concerned authorities to look into this compliant very seriously and take action against the driver of the concerned bus after investigation into this matter in the interest to safeguard the lives of the passengers for which act of kindness i would be grateful to you.

Thanks & regards
Sadiq m bashu
Advocate
[protected]
E-mail : [protected]@gmail.com

Since my client

Dear sir/madam,
Iam naveen,
On monday[protected], me and my mother boarded the bus (Ka.21. F.0017) in kukke subrahmanya ksrtc bus stand at 8.30pm and bus was scheduled to leave at 9.05pm ist to bangalore. As we had not made any reservations and it was bit crowd and heavy rain, i just enquired with bus conductor about the reservation details as soon as i got into the bus and up on his confirmation the seat number w6, 7, 8 are not reserved, me and mother took the seat no w6 & 7, at around 9.00pm conductor came and said us both (Me and mother) to get up form the seat and leave the seat to others passenger who where also not reserved the seat and conductor instructed us to seat in the back row of the bus, when i asked the conductor why i have to get up from the unreserved seat which i have been already sitting from last 20 mins, he started to misbehave and using foul language on us. The other passenger who came along with conductor said in front of conductor that he agreed to pay rs.50 extra on the ticket amount to conductor that he is paying rs.350 per ticket against actual rs.294 and immediately conductor told me to give rs.100 extra if you want to sit in the same seat or else get down from is bus.
I told him that i will make a complaint on this, he told me to first get down from the bus and do what ever you want. Then me and my mother got down from the bus and immediately i booked the ticket through your website for the 9.42pm bus and got the seat 34, 35 and journey was good.
I hope ksrtc official will take appropriate action against the bus conductor (Ka.21. F.0017) for his misbehavior specially with lady passenger my mother during night and with heavy rain out side.
Thanks

My friend and myself travelled from coimbatore to mysore on[protected] at 23:44hrs.
Conductor enquired about the luggages and asked pay for the luggages too and i did so.
When asked for changed he played some tricks and asked me to wait, he did not even inform about the luggage ticket.
When we got down at mysore suburban bus stand, when asked for change and luggage ticket he casually says "person at coimbatore took ₹100 and he gulped the rest".
I couldn't think of anything but got the bus number.
My request is when passengers are ready to pay the full amount and these nuts are not working to their best.

Bus no: ka10 f0372
Bus route: coimbatore to gundlupete via mysore

Dear sir / madam,

This is for your kind information that i had taken journey from dharwad to bengaluru on 21.07.2019. I have paid rs.1000 for actual ticket fare of rs.870. Bus conductor has not given remaining amount of rs.130. He said he will pay me later as he get cash before reaching destination. But he did not remind me & i forgot to collect the same from him.

Bus details as below :
Airavat club class
Ka 42 f 1392

Please find the attached ticket copy herewith.

Kindly request to transfer the amount through phonepay to [protected] immediately.

Regards,
Santosh

Ka22 f 2201 bus arrived to bagalkot at 11.40 on 20/7/19 instead of 10.01 as per the msg. Conductor himself admits that it's time of arrival is after 11.30. If so why don't you announce the correct time. You are simply wasting the time of so many passengers who left the other buses because of reservation. This is shame on the part of ksrtc. At least you could have given the regular time of arrival.

Ksrtc bus, journey date :18-jul-2019 21:52, trip code :2152bngptr, bus number :f 860, depot :puttur
The bus conductor was not at all allowing us to keep our luggages in the storage and wanted us to keep it in our seats itself. He behaved very rudely and was unecessarily shouting. His behaviour was not at all professional. There is no space to keep our luggages in our seat and sleep and they don't allow us to keep it in storage. This was such a worst experience. I request you to kindly look into this issue.

We pre-booked a KSRTC non AC sleeper bus no: KA f-860 from Bangalore to Puttur bus. The conductor behaved rudely and did not allow us to keep our luggage in the luggage storage. We were asked to keep the luggage with us leading to no space for sleeping. Finally we had to keep it in the walkway where it was unsafe and anyone could have stolen it. Please take timely action to make sure this doesn't happen to other consumers.

Dear sir your ksrtc student pass writing officials are irresponsible people. I don't know what they have studied, just to see from students form and to copy they do a lot of problems. They don't know what is change of place, from, where column in student pass & they don't have idea of bus stops near college. When we come for recorrection they will not respect us, they used to scold us and asks us to come after 3pm. So lot of students will be waiting in the bus stand whole day by missing their classes. Today along with me more than 15 students sat on bus stand.. We are fed up with this pass making fellows. Every year they used to do the same thing. They don't have culture of respecting students. Am facing this problem third time in 5 years.. Some of them are not doing the work properly, they used to chat the unwanted things & always looks to make time pass, some of them are girls oriented i mean they are making gender biased. Am waiting from morning 11 clock but they asked me to come after 3pm but for girls they used to do recorrection immediately. Rule is a rule even for anyone.

So my request is to appoint some senior conducters who knows every route because of their experience so committing mistakes will be avoided.

Date 15/07/19
Time :6.15

Kindly find the attached photos to know that bus number KA09 F5329 KRISHNARAJANAGAR DEPOT MYSURU DISTRICT
The driver didn't pick up passenger in MYSURU RGATE SIGNAL bus carrying only 7 to 10 passengers inside not even rush all seats are visible outlooks many passengers given had signal for stop but driver has not responded anything..
Kindly take the action against driver to maintain as per ksrtc rules and regulations

In between ballari and sandur, near vidyanagara township and vaddu, many afternoon buses like ballari-dharmasthala and ballari - davangere buses driver don't stop. Do you guys really care for passengers?? I've an exam tomorrow and all i want is to go to my hostel, but these bus driver do not even care. What is this carelessness? It's their sole job to stop at certain stops, even if there's only one passenger. They are paid for it. The ksrtc buses were considered convenient, but now, they're the worst i feel. I don't know what actions you'll take, but you better take it soon and seriously. It'd be of a greater help if you take this into account as soon as possible. Thanks a lot.

I have booked ticket one day before to hyderabad, because of night journey and ladies we cant comfortable,. When i asked conductor my seat is 25 he told me to sit in 21, 22 23 tht is 3 seater, in my seat two passengers are sitting i said tel them to sit other seat. Other seats are no knw is sitting. Mine is window seat after saying also one person he is sitting in my seat again i said i want to sit in my seat thn tht person got up. Conductor is telling tht person to sit beside of me even some seat are khali, ladies even he don't knw to common sense.in ksrtc ladies seat r not thr bagalkot bus pnr-t77792815 / date[protected], please kindly take action on conductor otherwise ladies will get problem. Very irresponsible person.

Dear sir/madam,
I am SRINIVASA,

On Friday 7-6-2019 at 7.00pm towards Hosur near forum mall,
I was travelling in Karnataka SRTC bus. The bus number was KA 42 F 1203 and the conductor was a lady.
I gave her a hundred rupee note as I didn't find any change in my pocket.
And the conductor(which was a lady), asked me to give change. I politely replied I didn't have any. Then she rudely said I "Either you give the change or you get down of the bus." She made it sound like I was intentionally trying to travel for free.
I felt greatly insulted in front of all the other travelers. She made me look like a thief in front of all the travelers. And she told me to get out of the bus and the time was 7.pm at night, is this the way of treating passengers by ksrtc employee.

This is not the first time, the same lady not giving change every time to me but giving change to others. I asked the same thing but she replied she doesn't had change.

If I not provide exact change to her she was not allowing me to get inside the bus.

Please look in to this, and tell them to treat passengers properly.
We also give respect and they should also give respect.

Thank you.

Pnr j77803034, trip code :2100ksgbng, doj: 10/07/2019.
Boarded the non ac sleeper to bangalore from mulleria, kasaragod. Water is leaking through the windows and asked the conductor for a replacement of seat which he denied as all the seats were filled. Requested him for an alternative arrangement but he told he doesn't have that authority. He made some temporary arrangement by keeping some extra blanket on the window which didn't help as the amount of water leaking was more. The water had soaked my trousers and i again went to conductor for help. He told he can just provide extra blankets and nothing else he can do about it. Not able to upload pictures as size is limited to 2mb.
I have following requests:
1. Provide an alternative journey on same date
2. Refund the ticket cost for the total inconvenience caused due to ill-maintenance.

There are very less bus service at are place (Angol) like after are collage we wait more than half an hour and in that half hour if the buses come the driver don't stop the bus.
So a humble request please provide bus service at a particular time so that we students dont face more problems and the passes made also are being useless.
Humble request.

On 8th sunday at 11.20am i boarded ka-09 f-4751 virajpet-pollibetta-mysore via gonikoppa from bm stop.in minutes i realised bus has technical issue & asked the conductor, he said all ok. Passed yelwal n bus came to halt. The conductor was rude when i questioned the troubled bus from start and the driver joined too.
It's better the ksrtc staffs learn some politeness & not act as they are doing charity for us. They stop at private hotels* for their free meals and tips they get for bringing travellers. Shame on ksrtc for such cheap acts. Hope department looks into it and take rigid actions to complaints.

Dear sir/ madam,
I am working for a reputed bank in Udupi and my native place is moodbidri. I frequently travel from udupi to moodbidri. As usual today also ( 8/07/2019) I catch bus from udupi busstand at 8 PM, KSRTC VOLVO BUS, KA-09-F 4695. And also paid Rs. 100 for ticket and when I sat in the bus I felt uncomfortable due to rude behaviour of the conductor. And when my stop comes I asked the conductor to stop the bus it s almost 100-200 meter far from busstand. But the conductor scold me and started insulting me in front of other passenger that why you are coming in this bus. We can't stop you wherever you say. And this is the 1st time I am facing this . So I felt insulted. Hope this is not the way to treat the passengers as they are the govt servants. If they had any problem they would have told me politely. I am educated person I can understand. But this is not acceptable so kindly take neccessary action so that other passages should not suffer from this rude behaviour.
Thanks and regards
AJITH KUMAR
MOODBIDRI-574227
[protected]@yahoo.com.

Respected sir/mam
My name is kirana a i have started my journey on 08th july 2019 in bus. Bus number ka-18 f-912 at 04.20 from kadbanahalli to chikmagalur.in bus the driver and co driver was very rude talk with ladies and also with me. Its so hurting to all. I think its not a good way of talking with the passenger. So please take a serious action about it.
Thanking you

Hi team,
This is to inform you that i am one of the passenger travelling in ksrtc - airvat bus. Bus number:- ka 01 f 9080 date of journey-8th july 2019 from bangalore to tirupati. Bus departures from majestic by 12:00 p. M. As the co-driver or conductor of bus behaves very carless-in an angry mood. And one of the passenger requested him to stop the bus a side for any emergency of nature call for her wife who is suffering from sugar. But that conductor didn't cared and said to wait for half an hour.. This shows how the behaviour of that person is. Where this makes to loose trust on ksrtc services as we all know that airvat has received so many awards for but 1st train your staff how to behave and understand others feelings. When a toll came and there is available of washrooms but still he didn't informed to the driver to stop the bus. This is really very sad and worst experience with ksrtc. Hope i expecting an positive reply after raising this complaint and hoping for good from next