Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear sir /madam

Yesterday we are traveling by car in solapur to bijapur by car ur driver came rash when we stopped the bus he and conductor came to fight and they have some friends with them they started fitting with my driver and beaten my driver so please take action on both driver and conductor

Bus number :- ka 28 f 1353

Bus service on bidar to kalaburagi non stop bus supposed to give stop at humnabad bus stand.
Bus conductor on the scheduled bidar to kalaburagi non stop bus on 28.04.2019 @ 4:30 hours, bearing bus no. Ka38. F1145, has refused to board in the passenger travelling humnabad. Stating bus will not stop @ humnabad bus stand.
Has caused unwanted trouble for the passenger even though all the non stop buses from bidar to kalaburagi supposed to stop @humnabad bus stand

27april, 11:00 am airavat club class bus (F 2505) driver from madikeri to bangalore was very unprofessional. He was driving very rashly, honking unnecessarily continuously and also bad mouthing the passengers who asked if the bus would stop for 5min at a bus stop. On top of it he did not halt for lunch at a proper place instead stopped at maddur bus depot at around 2.45pm where we could get nothing proper to eat. Horrible experience this time with ksrtc

Respected
Sir
It is to inform to the transportation authority of ksrtc that the conductors are occupying the passanger seats after passanger availing bus tickets in such a long distance from bangalore to chintamani requesting the authority to be kind to passangers especially ladies and aged persons.
Please provide a separate seat to conductor i have been observed that every ksrtc bus conductor are occupying the seat
Warm request to solve the issue

I traveled in ksrtc a/c bus as detailed below:
Pnr: j76271739
Date:[protected]
Time:13.30 hrs
Trip code: 1330bngchn
Bus no:f 1622
The entire journey was not pleasant as was expected. The bus had some trouble in the air conditioner operation intially but the driver could not resolve it. Children and old people had breathing problem. A/c not worked in full journey; lot of hardship faced:
Hence kindly refund a/c charges.

Hello,

I had booked tickets for 26th night by searching but I did not notice that the date would start from the 25th night. I am available to travel only on 26th night.

I contacted the customer service and was informed to go to the website and request cancellation but I am not able to do so.

PNR: T76311102

I was informed that if you request cancellation before 2 hours of departure then I will get 50% refund. But I was not able to cancel.

Complaint Number:37914

I am attaching the screenshot for your reference which does not show the cancellation option.

I was given the number of head office for the cancellation, they asked me to drop an mail regarding this and they can help me with partial refund of 50 percent.
The number given to me by the customer service are [protected]/5.

I am also attaching the cancellation policy for your reference.

Also for your information, I have also attached the screenshot which shows that I am contacting you guys before more than 2 hours.

I hope I get partial refund.

Thank you!!!

Travel date:22.04.2019
Pnr#:j76315087
Bus #:f 242
Seat #:28

I am a regular commutor from bengaluru to hyderabad to bengaluru. Atleast twice in a week i will travel.

The above bus absolutely worst & expired to call it airavath service. Below are the issues:
1. Driver side curtains[front] are not there. Driver fixed 3 blankets to avoid opposite vehicle light entering inside
2. The worst suspensions. Airavath is a multi axle vehicle. But the suspensions are literally worst than an ordinary bus. Driver must apply a brake when he finds a bumpy road & slow down. Otherwise the entire vehicle will make dirty noise & entire passengers will wake up & curse the driver. I did not sleep even for 5 minutes.
3. The whole body of the vehicle has become old. It vibrates, makes screeching noise all the way
4. Seats are not well maintained. Very old & dirty. Some kind of bugs are there & they will not allow you to sleep peacefully

Please takeout this bus & replace a good one.
And do not trouble the office goers as they want to take some rest in the bus & attend the work

This is related to our recent travel from hyderabad to bangalore in ksrtc bus. We have booked ticket for airvath club class.

Journey date - april 21, 2019.
Trip code - 1904hydbng
Pnr - j76152083
Bus number - ka 01 f9276
Seat numbers - 41, 42.

First of all there was lot of vibration in the bus. The floor under my seat is broken (Towards the window side). This caused the seat position slanted towards the window. It was very uncomfortable as seat was continuously vibrating, plus the back support was also not strong.

Since these 2 seats are on top of the engine, constant heat was coming out from the engine from the broken region under the seat. We requested the driver to change our seats, but he couldn't change as the bus was fully reserved.

Also it rained during the journey and water was leaking from the roof.

At around 3 am the bus broke down due to power failure and it was not starting. The bus driver tried to fix it but was unsuccessful. The driver mentioned alternate bus is coming from bangalore to pick the passengers. We have waited for 2 hours and the bus has not arrived. Bus driver managed to stop few ksrtc buses travelling towards bangalore and few o[censored]s managed to travel in those buses by sitting on the floor. We are not sure when the alternate bus has reached the point to pick the remaining passengers.

I cannot believe why ksrtc operates these buses which are not maintained well and which risks the passengers safety.

This travel has caused us a lot of discomfort, fear and back pain for both myself and my wife.

Please tell us how you can compensate us for the agony we have to go through?

Hi my pnr no. J76302642. My bus number
Ka 40 f 1172. The conductor taken the luggage ticket unnecessarily from me. My luggage is below 8 kgs, he sai to give 158 rs for 181 kms. The adult ticket is only 181 but luggage ticket is 158? Where is the justice? After that i have said that i'll complain to customer service to conductor. Then he took 58 rs from me. That means ksrtc conductor's are folishing the people. Wat about uneducated people who travel in buses. Every person can carry atleast 10 kgs from busses. So please take action using pnr no and bus number.

It is observed that pune bangalore route where the ksrctc buses airawat/ambari are stopped for food either for lunch or dinner are not at all good in quality. Recently i travelled from pune to bangalore ksrctc ambari, bus stopped at navami family restaurant which is not at all good in quality. Food is very inferior as compared to price. An hygiene level is also very poor. Travellers has no choice to stop wherever they want. So it is ultimate responsibility of ksrtctc to take care of them. Request you to address this issue asap.

In sujatha and gorguntepalya drivers are not stopping in appropriate stop they are behaving like a stranger and scolding very badly please kindly take my request. If v ask anything they a behaving very rudely!! Today from hassan to bangalore non stop bus’s driver behaved very rashly if i ask a stop in sujatha!! Please mind my request
This is happening to every customers
In gorguntepalya they are stopping bus in the signal only its very problematic for everyone expecially old and young children

Hi sir/ma'am, i tried booking my bus ticket from munnar to bangalore for journey on 21st april, 19. My transaction got failed. And i want to redo my transaction. Is there a way i can rebook my ticket.. But i'm not finding how to. Please help. I have written my details below. Kindly address the issue asap as i need to make an immediate book back to bangalore. It's quite urgent. Thanks you
Passager name - raveena aitharaju
Age 24
Ob no - ob36612108

On 18th april 2019, at around 5.30 pm we visited mylara bus station, as we were there for temple visit. We were a group of 17 people with 8 of them being ladies. The public toilets for both men and women were locked. We inquired the same at the bus station and the a person who had the custody of keys replied the concerned staff is not available and he wont open. Upon insisting further, the person behaved rudely and started hurling at us. With no other option we had to leave the place with humiliation.

Mylara is a famous pilgrimage with thousands of devotees visiting everyday. And the temple which is also under control of govt does not have the accessibility to public toilets. And even the situation at ksrtc bus stop is pathetic. Which promotes open defecation freely. So i kindly request the concerned authorities to take note of the same and make necessary arrangements for the same.

Any action for the concerned staff who locked and restricted the toilets would be much appreciated. Thank you.

When i book ticket in advance it shows seat behind driver, but when we board they show second row seats. If this is the case we don't have to book in advance, we can choose seat when we board bus. It is correctly visible that they have erased the seat number and changed it. When we ask the conductors behave rude. This is the first time i'm seeing seat number one two three is behind first row of the bus.

I am complaining while i am travelling, that’s how much important it is. Conductor ‘s behaviour is so rude. He slept infront of our seat with seat full tilted which was making us very uncomfortable. Litreally our knee was hurting.. We requested him to take seat little bit up but he didn’t listen only. Started arguing that you should also tilt your seat which will still made us very uncomfortable.
He completely ignored us with giving us proper response, even our mobile charger point wasn’t working we complained and he gave response like switch is fail.

Ksrtc charged us 1600 rs for this journey with this attitude of conductor we felt disappointed
Below is references of my journey.

Hopeful of some action against this rude behaviour which is spoiling ksrtc ‘s reputation.

Ksrtc bus : pnr :j75992958, journey date :18-apr-2019 20:02, trip code :2002bngmum, bus number :f 2842, depot :bengaluru 4, crew mobile no:[protected]. Happy journey.

I was travelling from hubli to sirsi on 13th april 2019. I have get in bus at 10.05 pm at hubli old bus stand, after 40 minutes he started bus and stoped at new bus stand at 10.50 for dinner.

They started bus at 11.35 from new bus stand to old bus stand

They wasted around 1 hour 40 minutes by travelling to old bus stand new bus stand

Bus no. Ka 19 f 3466

Conductor behave like rude

Kindly take the against him

Hi
I want to draw your kind attention towards the rude and irresponsible behavior of both drivers and bus conductors with me.

Yesterday night 10:00pm i have planed to travelling udupi to kumta due to my work, but no less irresponsible is the behavior of conductors. They never bother to see whether the passengers have got into the bus or not, i have requested with with bus conductor give me kumta ticket and this is also taluka area he is ignore me and not agree to issue the ticket i have added bus number for your reference ka31 f 1368 udupi to hubli. I m very confused about his communication why did not give stop to kumta
It is my humble suggestion that before their retirement, they must be taught how to deal with the passengers. Presently they must be instructed and advised suitably to mend their way and surprise check in this respect can improve the things a lot.

Yours faithfully
Ganesh p

I have reserved my ticket online, when i reached the proper bus station, the bus was about to move. The conductor said the bus is full and all the reservation candidates have arrived, go complain if you want. He was not even ready to see my ticket, he behaved so rudely in koyambedu bus stop entrance.. I was been calling him since much time, he said ill have to sit where seat is empty, and the registered seat is not available, even i accepted for that. But when the bus arrived, he behaved like he didn't got me on the bus. Please atleast refund my amount.
Ksrtc bus : pnr :j76122885, journey date :14-apr-2019 07:30, trip code :0730chnklr, bus number :ka07f1797, depot :kolar gold fields, crew mobile no:[protected].
Ksrtc journey reminder alert: pnr:j76122885, tripcode:0730chnklr, doj:14/04/2019, deptime:07:30, "org"chennai, "to" desn:kolar gold field, boardingpt:chennai kmbd bus stand, class:karnataka sarige, seat:13, passname:kowshik s.

I kindly request you to refund my ticket amount and take severe action against that bus conductor.

I booked a ticket in ksrtc sleeper bus from kundapura to bangalore through phonepe billdesk, the amount has been deducted but didn't receive any confirmation mail or msg. How do i know whether the ticket has been booked or not and i haven't got neither the pnr number nor the ob reference number.
Kindly send me the confirmation mail and msg about the booked ticket.

Hi,
On 12/04/2019, via keralartc website i was booking ticket.
Source: ernakulam
Destinatio: bangalore
Date of journey : 23/04/2019
Soon after payment page, i got an error page stating that :
Reason: sorry we are unable to process your transaction. We apologise for the inconvenience and request you to try again later.
But an amount of 1832 has been deducted from my account.
Transaction id : [protected]
Kindly do the necessary action asap so that i get the amount refunded.
Thanks,
Annette maria john