Kelvinator Double Door Refrigerator — Not cooling | |||||
I had purchased a Kelvinator Refrigerator on[protected] from flipkart, and since then this machine has been giving trouble like improper cooling. When we called customer care they have taken the complaint and given the complaint reference number as BAN[protected] but after multiple calls also nobody has turned up. This is the one of the worst service i have ever seen. Hoping for receiving your valuable reply at the earliest. Regards, Sanju Joseph (Mob.[protected]) Was this information helpful? | |||||
 5 Comments | |||||
Comments
I have to update you that no technician has tried to reach me yet to fix the issue and they have tried to close the ticket :BAN[protected] stating that house door was locked, request you to look into this urgently as this is getting really frustrating for me.
Hi,
Though the issue is resolved, it requires a lot of follow up from my end. I have to say you have to really work on improving the customer relationship and don’t let the customer go through this horrific experience.
Seriously, you guys will need to work on improving your customer relationship (especially your call center, who always gave false promise and do nothing better), it will not be soon before the brand Videocon is perished and overtaken by some other competitor. Sorry to be a little harsh here. Please take the suggestion seriously.
Good Luck,
Sanju
Though the issue is resolved, it requires a lot of follow up from my end. I have to say you have to really work on improving the customer relationship and don’t let the customer go through this horrific experience.
Seriously, you guys will need to work on improving your customer relationship (especially your call center, who always gave false promise and do nothing better), it will not be soon before the brand Videocon is perished and overtaken by some other competitor. Sorry to be a little harsh here. Please take the suggestion seriously.
Good Luck,
Sanju
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+91 12 4421 5400
+91 70 7306 4402
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4, Mahatma Gandhi Rd, Sai Nagar, Kandivali West, Mumbai, Maharashtra, India - 400101
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team