Kelvinator — kelvinator fridge compressor still not replaced

Address:

401305

Dear sir/madam,

Greetings!!!

I had purchased a kelvinator fridge model number kw204ptyr, serial number[protected] on 26th april 2015 from sanjay electronics, tax invoice cum:17107.

My fridge stop cooling on 28th sep 2018 and so i registered complaint on[protected] on 29th sep 2018 and reference number is tha[protected]. On 1st oct technician visited and after checking he said that the compressor requires gas re-filling. On 04th october when the another technician came and tried to fill gas he found that the compressor is faulty and it needs to be replaced. When i call the service centre on 5th oct they said they will replace the compressor in 3 days as it is in warranty or when ever they get the compressor from the company.

I called customer care today ie.11oct18 they said they say we only register complaint, we don't know when the part will come. Service centre mobile number does not go through. Please assist.