Kelvinator — very bad service and amount charged unnecessarily

Product no. Kre202 recently some problem reported with our refrigerator then we requested a service by calling dealer and customer care. After so many follow ups on 2nd august 2017 one guy came to my home and replaced the compressor and he said it is under warranty so they did not charged for it. But he charged 2100rs for some gas and his charges and when we asked for bill he refused and left. After just 30 mins product again stopped working. Then we tried calling a service guy, dealer, customer care. No one responded yet. Service person no:[protected]. So again we called customer care then they said complaint is still pending they will arrange some other person on 07th august but they failed this time also. Today also i called then they given below numbers to contact (Area managers0. [protected] (Unable to reach) [protected] (Not answering the calls) complaint no. Hyd[protected] 1) why they did not provide the bill for what they did? 2) whom do i further contact to fix the problem? Thank you
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Kelvinator customer support has been notified about the posted complaint.
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Dear Rakesh Kumar S,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kelvinator Customer Support Team
Rakesh Kumar S's [Complaint's author] reply, Aug 10, 2017
Can you please fix the problem ASAP. When can we expect service person to fix the problem. Complaint number: HYD28071701201.
Thank you.
Dear Rakesh Kumar S,

Hope you are doing good.

We are re-escalating your issue to the concerned team and will get back to you soon.
Thank You for your cooperation.

Regards,
Kelvinator Customer Support Team
Rakesh Kumar S's [Complaint's author] reply, Aug 14, 2017
Hi Team, Finally i got my area manger contact and when i followed up with him he sent person to fix the problem. Guy came and worked almost 2 hours to fix the problem. Finally he did something and somehow it started working and he said problem resolved. Same story after 30mins it stopped working. It seems he is trying to add the patch to the problem and not to fix it permanently. After spending 2100rs on the product and still it is not working i donno what to say. Please fix the it ASAP.
Rakesh Kumar S's [Complaint's author] reply, Aug 14, 2017
Please arrange somebody to fix the problem.
Rakesh Kumar S's [Complaint's author] reply, Aug 16, 2017
Hi Team, Can you please respond on the below issue?
Rakesh Kumar S's [Complaint's author] reply, Aug 16, 2017
Hi Team, Can you please respond its almost three days iam following you up on the below issue.
Dear Rakesh Kumar S,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Kelvinator Customer Support Team

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