Kenstar Complaints & Reviews

Hi team, I registered a complain regarding some timer issues in my microwave oven (KJ20CSL3) with the customer care on 27th December 2013 which was addressed by the technician of the concerned service center on 31st December 2013. I was charged Rs. 1500 for the spare part and Rs. 350 as service charge, totalling to Rs. 1850, whereas the message that I received from the customer care quoted only Rs. 1741.58. As told by the technician, the spare part has a warranty of three months and the service charge will stay valid for one month effective from the day of service. Exactly after 26 days of service, the same problem reiterated and therefore, i registered a complain again with the same service center but the technician never turned up. Then I filed a complain with the Kenstar customer care after which the same service center took away the microwave oven to the center for repairing. After 5 days, I am informed over a call that the additional expense of about Rs. 1200 will be incurred for few replaced switches and some wiring. Wow! I am shocked to see how these incompetent service centers make a fool out of innocent people. When asked for a bill, they provided a black & white printout with manually entered figures (without center registration number, TIN, License No etc on the bill) evidently fake. The customer is innocent about the technical details of the work carried out on the defected product and hence easily cheated by such traitors in the name of authorised service centres of big brands. I am really disappointed with this kind of after sale service that a giant appliance company like Kenstar has offered. I couldn't find any mail id on the Kenstar website where i can register my grievance. It is requested to escalate this issue to the concerned authority and may please be expedited with immediate effect.

This is to bring to your notice that ur authorized service centers should be inspected by your companies i guess you have a brand to uphold and only then be give your authenticity after knowing the actual motive of theses service centers is it to give after sales service or only to stalk and swindle their customers. I had purchased a kent Purifier 2 years back and after my complementary service where done i got a call from one of your service center called Pure Life. Asking to take an AMC for further service to keep the machine healthy. On 9th March 2013 an person from there end visited my residence and did the paid service selling me an AMC worth Rs 1850- he insured me four service with changing of 2 time candle change 1 Carbon change which i agreed he also assured me that they would provide me services on Sunday as well as i was a working women. Since then i used to get call and appointment taken from there end for service but no one ever came on time allotted to me. Time given time an again i kept telling there tale callers that am a working women and can’t get my service done on week days but ever time dey fail to understand that and kept insisting for giving appointments on week day i also suggested that at least the times of the person coming Should be after 7;30 as that is the time i return from work. I finally managed to get two Services ie 9th March and 21st July after all the harassment; the worst is yet to come. My 3rd service was due and like always a bunch of fools kept calling me and asking for appointment on a week day and took multiple appointments and did not turn up for the service. Finally i had a mid day holiday so i called and fixed up an afternoon appointment with them for approx 3pm which again to no surprise to me the person did not turn up. On 14 th Jan 2014 me being on leave i booked an appointment with them as the service was very much over due. To my surprise the gentleman on the other side Mr Suresh informs me that i have already availed a service on the 26th of Dec 2013 and he has a signature on my amc card i was totally loathing and informed in a definite tone that i haven’t got any service since July and i too hold a copy of their service guys signatures... as to when they have visited. After a long disagreement he sent a person to my place with the card that i had demanded for to check and validate as to who had signed on the same as i stay alone with my kid.To my sock there was a replication of my signature done which was very much not mine i spoke to Mr Suresh and informed him the same i also produce the similar card which i had as my records that no person from their had visited since then. The copy of the card where in my signature Have been copied are as attached. This is the way these companies make money on cheating their customers in this manner. I am totally dismayed and do not trust the Pure Life center any more they are crocks of the first degree.

Hi I have taken a new Geaser from vijya laksmi shop near krishna chouk Pune, but after sixth month its got damage. when i tried to complaint about this the shopkeeper totaly refused. please let me know the process of recovery. Thanks, Pankaj Mo: [protected]

I have purchase the Kenstar microwave(Model No - Kenstar KJ23CSL4) on 5th Jan 2013, but in last 9 months this is a 2nd time Microwave have stopped working. I am not at all happy with the product and the quality of servicing, this is disgusting, I think I have wasted my money on Kenstar. This is a manufacturing defect and Kenstar should replace the product. I have also register the complaint in Feb 2013 and again on 25th Oct 2013 through there customer care No. (Complaint no. JAI[protected]) but we have not yet received any solution. we have tried to approach the customer care more then 5-6 times but not getting the proper revert. Kindly help us in providing the needful Justice to consumer. Nitin kalani [protected]

I had purchased a Kenstar microwave from Vedoms showroom Nagpur. Currently out of warranty. Few days back The input pad was not working hence I had lodged a complaint to the service station, of Kenstar in Badkas Chowk, mahal Nagpur (ph no.[protected] on last saturday. The service engineer Mr Chandu had come to our place and took the PCB for repairing. He told me that it would cost Rs 650 and Rs 250 for repair and service charges respectively. Since that day there was NO proceedings done from your service station, today upon calling him it was told to me that the PCB is not repairable and also a fresh one was not available. And the service station said to dispose-off the microwave oven. This is sheer irresponsibility from your service station to harass the customers and also to mislead them. It is possible that for a part replacement one has to destroy the whole appliance? If it is to be disposed off then I will dump the appliance in a trash can and click a photograph of the appliance and will post it on a social networking site and will add the fact that if a part is out-of-order of a kenstar appliance then you have to replace the whole thing and throw the WHOLE appliance out as it is ir-repairable.

sir, I had dreamt for having a food processor for many years. Fortunately it was fulfilled and I preferred for Kenstar which I purchased few months before. But during the first use the blade for grating broke.I had to visit 10 to 15 times to the service center for its replacement. Now for the second time the knob for speed is cracked . This has disappointed me a lot. Kindly need your help for the replacement

My Ken star iron is not working, When i have take it your retailer SHIPRA mall then he committed me its service will be onside in the warranty period. Now i called customer care then he raised complain and committed me engineer will be call you after one hour.Complain no. GHA[protected]. Today your engineer call me and he told me onside service not now you come to my service center with iron then we will be repair it. But my problem is when i take it then your company provide onside service and when I facing problem regarding your product then your company has stopped onside service. Please do the need full as soon as possible

Hi Sir,

I bought a Kenstar Water heater on 27/11/2011 from eZone Kormangala Bangalore, this geyser is failing repeatedly and the Kenstar servicing team takes some 2 months (or even more) to service this.

First time, it failed on - around 25 June 2012 and it was repaired on 4/8/2012 (40 days)
Second time it failed on - 27//1/2012 and it was repaired on 12/12/2012
Third time it failed on - 29/1/2013 and it was repaied on 13/2/2013
Fourth time it failed on - 22/5/2013 and NOW IT's MORE than 2 months and still NOT serviced
Kenstar team just acknowledges email and says.. that we are working on it and then they have no deadlines.

we have purchased microwave owan on dated 30.03.2012, but in this duration still date i am successfully working only 2 months instead o[censored]nder repaired many times complain at 1st dealer he suggest me you have consult to customer care but not responding responsibly in present condition since last 3 months over owan is under repair.
ome detail as below for product...
delear.....nobal enterprises 11 tilak marg alirajpur dist alirajpur mp 457887
mobil no.[protected],[protected]
bill no. 450
bill date 30.03.2012
amount rs 13500

some details of custmer care...complain by me ......
custmer care contact no.[protected]
durgesh.. [protected]
amit...[protected]
antim..[protected]
this are representative by company

it is kind information you i am suffring mostly maintl thoro tham unsetifid behavior and service so plz kindly help me and punished him concerning person because i am suffering since last 6 months.

THANK YOU YOUR SCENRLY
P.N.SHRIDAR
CELL NO
[protected]

SIR,
I had purchesed kenstar little coolar at Rs.3900..with 1year voranty period.,but with in 8 month the blower fan of cooler not working...
i had given complent to survice provoider before 2 month of expir..of vorenty period...complaint no.THA[protected],and also i had got phone call of surviceprovider that he will coming for repairing...but not reching till date...

so pls do the needfull in this complaint case..

Sir / Madam;
I, Mr. Inacio Pereira, a regular customer of Naaptol. I had order Induction Cooker Top on 10/06/2013 at 18:39, Kenstar-Queen K1Q16BP3-RF. Order No. 6600322. and delivered on 15/06/2013 at 17:32. it was a faulty piece that is not getting hot, I had call to Naaptol on No. [protected] spoke to Abhi which he gave me A/C Code 113260 to tell the Blue Diet on 17/06/2013 then my complaint is Register on same day at 14:47 and my Complaint No. 4653768. He also told me in 48 hrs. someone will come and collect your parcel from the Blue Diet but when I call to Blue Diet No.[protected]. they said without company's mail they cannot collect the parcel. after that I had call to Naaptol on 22/06/2013 Anand Kumar on line he also said 48 hrs, then Sonu, Monico, Kasauv, today Rishy Hattri and Divakar Chawan everyone is giving 48 hrs. I need to know the explanation of 48 hrs means.
Kindly reply as soon as possible or I 'm going to the Consumer Forum to Complaint and even forwarding the same mail to them in 48 hrs then I will tell what is 48 hrs. and this is the last complaint henceforth never ever but order to ur Company and even I will tell all my friend, Relative and Neighbors too not to order from Naaptol since you'll service is very very poor if the produce is not chance in 48 hrs

Thanking you in advance.

Yours Sincerely Costomer.
Inacio Pereira.

I am not concerning about money but the company and its customer service.I lodged complaint with kenstar[protected] for requiring service for my unfunctioning cooler.Service person came and replaced the battery.He said battery cost is 750 and service 250 i gave that and asked for receipt.He didnt give that and left the home same thing i informed to customer care but they said its my mistake so they cant help it.My request is if customer complaints about their service mans work why company is not taking any action.I dont want money but i need proper explanation on this. can you help me ?

Thanks
Praveen

i had purchased a microwave oven (kenster)from anandamela, parcus road burdwan, on 4.6.2008. but ater that my family started to use that oven.later on after few days the microwave oven was repeatedly out of order. the service centres were very much irregelar regarding their services.for examples 13/8/08,11.8.08, 23.12.08, 9.02.09, 8.1.10,30.1.2010, 16.7.2010, 15.7.2011. as the set became repeatedly out of order, i requested anandemela. after repeated request they misguided me they are changing the oven. they just changed the serial nos from[protected] to [protected]. but supplied the same oven i think. we had used the oven for maximum period of two months after purchasing the oven. their service is very much unsatisfactory & irregular.in the mean time i had done AMC from take care india pvt. limited(047997), asansol on 30.1.2010 for a period of two years with a amount of Rs.2980.00. Ultimately one of their service technician named raju,from service plaza, burdwan,taken transformer from our oven to rapair 15.7.2011& never turned up till now.

Hi, This is regarding the Kenstar aircooler. The Complaint has been registered on number # [protected]. The Kenstar support so pathetic that I have logged the complaint 15 days back and i have not got a response till now.. I keep calling Kenstar support everyday. They keep me hold on line for long and never respond. I would like to escalate this to high level and take action against the Customer care agent and his supervisor Chanti babu.

Thanks and regards
Sravan
[protected]
[protected]@gmail.com

Your after sales service is pathetic, lousy, I had raised a complaint on April 17th 2013,BAN [protected] but till date April 29th, 2013 nobody has attend to the complaint despite repeated call to your/videocon customer care. I have been regularly following up with the centre every second day. I have decided that I will never buy Kenstar product and will make sure tell every known person that your service is lousy.

Dear Sir,

We bought a Kenstar Geyser in October'12. In the month of January'13, it stopped working because it's temperature sensor failed for which we lodged a complaint which took 1 month to resolve after multiple follow ups with the site engineer who kept giving us reasons that part is not available. Now in the month of April'13, it again stopped working, we have lodged a complaint on 4 April'13 and it took 2 weeks for engineer to make 1st visit, post which he said he needs to replace a part which is not available so the request was cancelled by Service Center without consulting us, we again lodged a complaint on 17th April'13 now it's been 4 weeks we have not recieved a solution to our problem by Kenstar .

This is our 2nd bad experience with Kenstar Services. Please take this into your notice and take necessary action against Kenstar.

1st Complaint Lodged on 15 Dec 12 - Status - Cancelled with a wrong reason that bill is not available.

2nd Complaint -[protected] Lodged on 15 Dec 12 - Status - Complete - 3 Jan 2013

3rd Complaint - [protected] Lodged on 4 April 2013 - Status - Cancelled because Part is not available.

4th Complaint - [protected] Lodged on 17 April 2013 - In Process by Anwar Hussain

I have lodged a complaint for my kenstar climatizer air cooler to their service center [protected]. I received my complaint no. HYD[protected]
through SMS on 27.03.13 and it is to be serviced by Aslam ( Mobile no. [protected] ). So far , nobody has come to attend my complaint.

Hi,
I am Ranjan,I had bought electric rice coker(MODEL NO:-KRC18W1P-RCS) on 24-feb-2013.When I cooked rice in cooker then rice burns at bottom of rice cooker.
I visited the shop from where I had bought the cooker but he told in all electric rice cooker this will happen and didn't repair .
I tried to contact kenstar service center using numbers[protected] and Local Call[protected]STD code 06542), but both numbers are not working.I had mail regarding this on [protected]@kenstar-appliances.com but it is also not working.
Please do the needful for repairing or replacement of Rice cooker.

My Contact no:-[protected]
QR No-2235,Sector-12/F
Bokaro Steel City
Jharkhand
Pin cocde-827012

Shop Address from where I bought rice cooker:-
M/s. Laxmi Sales
main road chas (bokaro)
Mobile no. [protected]
Phone no .[protected].

The complaint raised on 28/01/2013 ref no. SUR[protected] is still not attended on top of their area manager based at SURAT does not bother to revert back on repeated calls in order to update the status. I has been a horrible experience, please do not go in for the product ever, very poor after sales services.

my father purchased 3 litres instant geyser from amar stores bhusawal (dist Jalgaon) Maharashtra.. The geyser was bought on 23/12/2011 with two years warranty.the sl.no is[protected] and the model no is KGT 0343/P. The geyser was found not working on 30th/12/2012. The complain was lodged online but it is really sorry to say that Amar stores sent a person and gave the persons mobile No [protected].This person came but was not knowledgeable. He started blaming the wiring .But when the wiring was proved to him in front of the wireman ,he was not prepared to listen .He was just passing the buck and harassing the customer. He was told that he can demonstrate the satisfactory functioning of geyser anywhere in his workshop but he was not prepared to listen .He says i am not having the plumbing arrangement. This Geyser till date is not functioning.When Amar stores was contacted again he sent somebody who told there is fault of geyser .But he was not prepared to take up with the company stating the company doesnt listen and wanted me to directly take up with the company.He said due to poor after sales service of company i have stopped dealing with the equipment's of the company. He also gave me toll free number of the company [protected]. But that toll free number doesnt function. I dont know how the company gives guarantee when it is not able to keep the promises made to the customer.