Kenstar Complaints & Reviews

Dear sir,i have purchased kenstar air cooler model no.clcw0121 vide bill no.82 from the audeo video store, katihar in front of hdfc bank, katihar on 13/06/2012.After three days bad ordour began to come out from the cooler, i consulted to customer care, they replied that within 72hours engineer will attend you but the said engineer came after seven days and told that it is the problem of khash which is not available now,i will replace it later on but he didnot came.then i contact with the audeo video store owner who had sold me the product, he told me that my duty is to sold the product not repairing the product so you go to the consumer forum and his behaviour was very rude.he was talking very roughly.it is very panic and disgraceful.

Sir

I have a Kenstar Microwave oven. on 27th June 2102 I lodged a customer care complaint regarding defect in one of its components. I had posted a previous complaint and it was handled by an agency called TekCare India Pvt. Ltd. I believe Kenstar outsources its complaint to this agency. My complaint numbers for this grievance is MUM[protected] and MUM[protected](they registered it as two separate complaints as we called them sporadically as a reminder). I have ample evidence - bills and memos of previous grievances, many smses from this agency which claim to solve this problem etc. After repeated reminders, they still havent repaired my microwave oven? What should be my legal recourse now? I am mainly complaining against TekCare India Pvt. Ltd. but I am also annoyed at Kenstar. What should I do?

Arunav Sanyal
contact no[protected]

Respected sir,
i Tamalam pudi chinna reddy, booked a Miro oven of Kenstar company on 30th may and my product code is :EMT 1802633.
and another one is Mixer Jucer of Kenstar company on 31st mayand my product code is :EMT 1819605 these transactions are done through "EMART "
ONLINE SHOPPING . so please kindly observe above situation and take an action on EMART INDIA .

Sir,
I was looking forward to the person who was being sent to my place for the microwave demonstration , after I bought the product. But after waiting for two days I was attended by some person who was not authenticated for the same. No demonstration as such was given, the person does not seem to have enough knowledge about the product and could not explain the working of the appliance.

Hello,

My Name is Shankar Majumder from Kolkata,West Bengal.I purchased your product (Model No. CP0118H) on 26th May, 2012.My experience was altogether bad -

The dealer namely SUR SANGEET(Address : P-343 C.I.T Road,Scheme VIM,Phulbagan,Kolkata-700054)charged me Rs.5,400(Bill No.1935,dated 26.05.2012).Whereas the box was showing MRP.Rs.5,289 including VAT.Unfortunately it went wrong.

After that the device was not working properly from 3rd June,2012.I started trying complaining and ultimately it was rechecked by the service official on 7th June(after calling them more than 25 times with several complain numbers).

It was really pathetic that I should know before buying any KENSTAR product regarding such issues.

Please correct if my notion is wrong regarding your company.


regards

Shankar Majumder

Mob: +91 [protected]

emartindia.in Complaints & Reviews - emartindia.in Complaints & Reviews - Amount deducted & Not Responding
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Location: MAHARASTRA, India


ANWARALISHAH on May 29, 2012


Amount deducted & Not Responding
Hello,
I ordered a KENSTAR = INDUCTION COOKER on Emartindia.in on 28/5/2012 , ORDER NUM = EMT1764757 ([protected]) TIMING 7.01.01 and it is showing NOTHING IN MY ACCOUNT BUT WHEN I PURCHASE BY CARD ITS SHOW ME YOUR TRANSECTION ITS OK
. on contacting emartindia on the telephone number[protected], there is no response at all. the IVR message will be played every time and after five minutes the call will be disconnected automatically.

Please help me in this regard.

Thanking you,

Email: [protected]@gmail.comMob: [protected]
emartindia.in

Location: maharastra (mumbai / kalyan), India


ashishasl134 on May 15, 2012


Amount deducted & Not Responding
Hello,
I ordered a mobile phone on Emartindia.in on 9/4/2012 and it is showing that the order will be delivered in 10 working days from the order date. on contacting emartindia on the telephone number[protected], there is no response at all. the IVR message will be played every time and after five minutes the call will be disconnected automatically.

It is almost 37 days over till today, but still I haven't received anything and the order status shows the same thing. I'm enclosing the order status file in jpg format for your perusal.

Please help me in this regard.

Thanking you,

Ashish Kumar Saxena
Email: [protected]@yahoo.co.uk
Mob: [protected]

We bought Kenstar Food Processor 11 months back and now it is not working properly. We have logged complaint and did 5 followup calls over 7days but till date no one responded to the compliant. This is clearly utter disappointment with regard to customer service. Neither Call center nor Authorized Dealer directed by them are capable of handling the complaint. Without attending I got SMS saying that the complaint is closed & when contacted they gave me another complaint number and on both occasions the technician numbers are not in use/ disconnected. Sad with your database register. Sorry to say but the standard of customer service and contact is way below elementary to describe.

I would request the general public not to invest time and money in Kenstar and waste both money and peace of mind.

my kenstar microwave oven bought in january 2005 had stopped functioning(rotating but not heating) some 15 days back. after lodging complaint through toll free number [protected] one service engineer came and found few parts(2 fuses and the magnetron) not working and have to be changed.the very next day a lady from the office of the local service centre called up to inform that my work will be done the very next morning and the service account was ,also, closed but without any work done thereafter. in fact no information was given to me for the delay and there was no regret on their part for the inconvenience caused.

I purchase kenstar food processer thru star cj in the month of nov 2011, kenstar staff do demo on time.last weak my food processer not working properly. I complain the kenstar toll free no .the complain no is THA[protected] dated 11 may 2012. on 12 may one person (name - Inder mob no [protected]) visit my home and tell that Moter of food processer not working properly and locking part also not work . Mr inder tell i will come on 14 may and replace both the part .After 14 may to till time i wants to talk Mr Inder or his supervisor Mr Anwar (mob [protected]) or name provided by customer care Mr dilip koshley ( mob [protected]) but they all not answering my mobile.

Plz help me the resolve the probum and replace my food processer.last 10 days i have many problum in absence of food processer

My Kenstar Mixer Grinder is not working which is in warranty period. When I visited the service centre for repair at Sambalpur he refused to repair and told me to go to the place where I have purchased the product. Kindly look into the matter.
My address is C/O-Thandaram Dutta,
Near Radha Krishna Temple, Malipada,
Sambalpur, Odisha-768004.
Mob:[protected]
E-mail: subodh.[protected]@rediffmail.com

Dear Sir,

I have given complaint through SMS but without coming and checking your personal are closing the call. I have got it repaired for the same problem and at that time replaced the New Blower. The same has repeated again after one year. Normally the Air Cooler will be used for 03 to 04 months in a year, I brought your branded cooler based on a good name in the Market, but the service is not up to the mark.

I request you look into it and arrange technician to resolve the problem at the earliest before this summer.

Hope you will understand our problem and request to resolve immediately.

Thanks & Regards,
M. Raja Shekar Rao
#[protected] / [protected]

There is customer care using the call center number[protected]. They are complete hoax as they would visit your house on the complaint and take a part of your appliance and then vanish. I need somebody's help to trace these people down as the customer care is now only telling me that it will take further time to address your complaint.

I bought a Kenstar Air cooler at JP nagar Croma on 16th April. Bill number SDF 02A[protected], amount paid by my son Ketan Tilak Kumar.

Complaint: At Croma, they said they did not have the Air cooler in stock and that they would deliver the next day. We had no option of checking out that piece which we will be buying. They delivered a faulty piece of Air cooler. (It was either Croma or Kenstar people). It was making really Loud noises-yes...3-4 different kinds of noise.. After number of calls, the technician came home to check it out and said that the blower was broken; though I insisted that I do not want repair but want a new proper piece he said they will not give new piece but they will only repair….(???Why…) He put another blower and it was OK for 1 day. It again started making very loud noise. No normal person can sleep thru that noise. Now he says the motor is broken. They do not have the clamps or whatever... Now Kenstar people are cutting off my calls. Everyday , even without repairing or solving my problem, they are closing the complaint and everyday I am registering the complaint again saying that nobody has come and repaired or solved my problem. I must have made more than 100 phone calls from the time we bought it., ie from 16th April and the technician has come only twice and not even able to repair it.
I paid full money without even getting the machine on that day thinking that Croma/Kenstar is reliable and I am getting this faulty machine. Why???
I have registered my complaint at Croma too. I have not recd any calls from them.

Buying this Kenstar Air Cooler has caused me lot of pain and agony. I am a doctor by profession and I am spending so much of my valuable time in Just calling these people, daily, not once or twice but more than 10-15 times everyday. They don’t pick up my calls or they cut my calls after 2-3 rings.

This leaves me only option of going to Consumer court.

Hi,

I had purchased new Kenstar Air Cooler from Pai International on 8th April 2012 and aftetr using over night morning my Air cooler fan stopped working, i lodge the complaint with their Customer care center on 10th April Call no :BAN[protected], but till today no one came for servicing, on daily basis i am calling customer care but no use, they will give service center number which is switched off

Please let em know what i can do here

My Kenstar Water Purifier is not working properly, due to the chocking of the candle of it. I want to replace this candle on my cost. But the Kenstar company unable to provide me the service( regarding replacement of this candle). This Purifire's candle is not available in open market.

I call to service center several time from 04/03/2012. But Kenstar is not able to provide me service.
My complaints No. are tha [protected] dated 04.03.12,tha [protected] 14/03/12,tha [protected] 21/03/12,reminder 23/03/12,tha [protected] 12/04/12 and reminder 14/04/12.
Please provide me service of this product. otherwise I have to purchase another company water purifier.
I am waiting for service for this Kenstar Water Purifire.

My one and half year old KENSTAR air cooler stopped working and I
approached the dealer for service/repair, but the dealer told me that
they will not attend complaint and
asked me to contact customer care. First reason for avoiding branded cooler. On 11/04/12 I
made a complaint and on 13/04/12 at about 4 pm one person introduced
him as service Engineer from Kenstar and I shown him the cooler. He
tried some time but could not opened the cooler without my help
(service engineer). He just looked the cooler and told me that the
motor is jam and I has replace it with a new one which cost me
Rs.1600/-. I object the same and asked him to check the motor but he
told me to contact him when I am ready to cough up Rs.1600/- and he
will attend the problem and given me a receipt of Rs. 180/- towards
Service Charge (charge without any service). Now I understand why
people prefer ordinary cooler against branded one. Now My aim is to
spare my bad experience as much as consumers .

My Complaint No. AHM[protected]
Service Charge Receipt no. AHM11006015

Kishor N.Mistry
Mob. No. [protected] & [protected]
Tel.[protected]
Res.Sir.,
Sub. ; No dealer"s service.
I.purchased your small water cooler , Model No. I don"t know ?
It is not working & Your"s service is not provide in our city.
Pl.do need full.
Yours
KISHOR N. MISTRY.

I have bought a Kenstar air cooler (Slimiline) on 24th March 2012 from dealer Swan Soni Appliances R.P. Road Secunderabad (Receipt No. 4004). To my utter surprise I noticed at home that the cooler is not at all working properly. The wool wood pad that surrounds the cooler are not getting wet therefore we could not enjoyed the cool air as proclaimed by the company. Moreover oil is spilling from the cooler.

After trying very hard to contact the customer care No. (No hindi/English speaking executives employed) finally I lodged complaint on 25th March 2012. (Complaint No. hyd[protected]). I have been assured that the problem will be attended within 24hrs. I waited on 26th March (monday) and called the customer care lots of times but I didnt get any response. Same thing is happened on 27th March as well. No response

I request you to take some serious action against the company and compensate me the lossess.

I'm writing this feedback.review with great pain to share that your Kenstar service is pathetic. I have a Water geyser which is still under warranty, my family is facing a problem of electrical grounding & water is not getting hot because of the product. There are 6-7 complaints registered against the same those are as follows

Not even a single person bothered to answer or to respond these complaints. I wonder how Kenstar says that they are best in the Customer service.

MY SUGGESTION PLEASE DO NOT GO WITH KENSTAR WATER GEYSER

The complaint no 2637 dated 03 mar has been registered with NEWSTAR SERVICES authorized service center, and the mechanic evaluated the defect next day with assurance that he will complete the repairs in a day or two latest by08 mar .However since then repeated phone call there has neither been any response /feedback and the washing machine remains unserviceable. The staff of the repair center now says that it will take another one week to repairs.
The delay in repair has put my family in lots of inconvenience andit speaks very low of a company like KENSTAR.
HOWEVER IN FUTURE DEFINETLY WE WILL HAVE SECOND THOUGHT IN ADDING ANY OTHER KENSTAR PRODUCTS IN OUR HOUSE.