Kenstar Complaints & Reviews

KENSTAR JACUZZI WATER HEATER — UNIT DEFECTIVE ONLY 6 MONTHS OLD

I'VE PURCHASED A KENSTAR WATER HEATER 6 MONTHS BACK.
ALL OF A SUDDEN IT STOPPED WORKING & I CALLED THE LOCAL DEALER
& TOLD HIM, HE ARRANGED TO SEND A TECHNICIAN TO MY PLACE AFTER 1 WEEK ON MY VEHICLE ITSELF THAT TO B'COS I WAS AFTER HIM & THE TECHNICIAN CAME TO REPAIR THE UNIT WITH OUT A SINGLE TOOL ,

HE DID SUMTHING & LEFT & WEN WE WENT TO USE THE HEATER IT MADE
A BIG SOUND STOPPED AGAIN,SO I TOOK THE UNIT PERSONALLY TO THE DEALER & DUMPED IT ON 1ST OF NOVEMBER BUT TILL DATE 15.11.2010, MY GEASER IS NOT YET REPAIRED,HE KEEPS PROMISING EVERY DAY THAT THE PROB WILL BE SOLVED BUT THE PROB IS NOT SOLVED,


DEALER NAME :R R ASSOCIATES,SUVIDHA COMPLPEX KESHWAPUR HUBLI

I purchased a water heater from Bharat electronics and applicances vide Invoice no I/0910/CBE/8419 dated 6th November 2009. Kenstar model no KGS 15W4P. Right from the day the heater is not working and the company tries to repair every time the complaint was made. If i dont receive the exchange within the next 7 days, the matter will be taken to the consumer court for damages due to taking bath in cold water.

Kenstar Water heater — Non-Working of Water-heater

I have bought the Kenstar Water Heater on[protected].It is in warranty period. My Complaint number is MUM[protected]. The Kenstar service men visited 3 weeks ago and assured to rectify the instrument within 2 days.since then i am calling them every day but they are not responding properly saying that the defected parts are not available in the market.I told them to Replace the water heater but they are not ready to replace the heater.every day they tell a new story for not attending my problem.indly do the needfull.

With Regards,
RUPESH SOLANKI Mobile:[protected].

Kenstar Water heater — Non- Working of water heater

Dear Sir,
I have made several complaints to the company service center . my complaint number is MUM[protected]. Its almost 1 month but nothing has been done . this is my third complaint on this forum. I am now losing hope in this forum as nothing has been done to solve my issue.

With Regards,

RUPESH SOLANKI : Mobile -[protected].

Pathetic Service by the company.

have bought three water heaters two are not working, have called four times till now, all they say is we will come and never come, I dont recommend the product to anybody, my complaint reference No is BAN[protected] / 248.

kENSTAR WATER HEATER not working complaints given several time but still problem not solved and now no budy was coming to attain this complaints. Very poor and lazy service. details are as follows.

Compalint no - 1) PUN[protected]
2 ) PUN[protected]
3 ) PUN [protected]
4 ) PUN[protected]
Regards,
Atole.

To whomsoever it may concerned :

I want to lodge a strong complain for my Kenstar water heater. below is chronology of it's failure and response and pathetic services support :

I have purchased it from Bangalore - Kormangala eZone

NOTICE below points :
1) Their pathetic service, you log a complain and next day they close it.
2) Their customer care number is not toll free,[protected], I am being charged for my call to this number
3) Their repeated failure, refer below for detail.
4) They take so many days to work on that tickets, minimum 12 days (+) and maximum 40 days (+), refer below.
5) They acknowledge in email but dont work on it.
6) eZone is not helping us, need to know their role in it. Are they just responsible for selling this product and NOT helping is service support.
7) Why rating 5 is given to Kenstar.? It has to be investigated.
8) I can provide email proofs for all failures and what did I do to get it done.

Water heater purchase date - 27/11/2011

a) FIRST FAILURES
Problem : It started leaking on last week JUNE 2012
Complain Log date - JUNE last week 2012

Complain Number - BAN[protected], BAN[protected] and BAN[protected]you log a complain and kenstar team will close it, without doing anything, I have email proof of it,)


More detail - http://customercarecontacts.com/contact-kenstar-customer-care-phone-for-kenstar-...⇄
Follow up calls - at least 25-30
Follow up emails - around 8
Follow up emails response from Kenstar - around 8
Reasons from Kenstar - Parts are not available
To whom I spoke :

Customer care[protected]
William Lobo[protected]
Divya[protected]
Sridhar[protected]
Complain Closure date - 3-AUG-2012 (40 days +)
What was done - heater body was replaced

b) SECOND FAILURES
Problem : Water heater stopped working on 27-NOV-2012
Complain Log date - 30-NOV-2012
Complain Number - BAN[protected]
Follow up calls - at least 8-10
Follow up emails - around 5
Follow up emails response from Kenstar - around 5
Reasons from Kenstar - No one attended the call, it was simply closed repeatedly
To whom I spoke :
Customer care[protected]

Unni Krishnan at[protected]
Complain Closure date - 12-DEC-2012 (12 days +)
What was done - Parts replaced under warranty

c) THIRD FAILURES
Problem : Water heater started leaking on 28-JAN-2013
Complain Log date - 30-JAN-2013
Complain Number - BAN[protected], BAN[protected] and BAN[protected]
Follow up calls - at least 6-7 (so far)
Follow up emails - around 5
Follow up emails response from Kenstar - around 5
Reasons from Kenstar - No one attended the call, it was simply CANCELLED repeatedly
To whom I spoke :

Customer care[protected]
Complain Closure date - Still NOT resolved as of date 17-Feb-13
What was done - NO RESPONSE

Kenstar/ Karishma Food Processor — Non replacement within Warranty period.

I purchased one Kenstar Karishma at Pai Intrernational Electronics on 20.08.2008. The initial demonstration itself took more than fortnight. Later while trying to use grater due to the inferior quality of the shaft both the rotating blade and the shaft were out of order. I produced the same at the seller's point on 05.11.2008.They have acknowledged the same vide their job card No.257 dated 05.11.2008 and informed that the parts will be sent to company. Till date i.e.04.01.2009 I have not got the replacement nor any reply. When contacted at seller's point I am informed that the Company has not responded.
The warranty period is 2 years for the product. Substantial time is elapsed in this.Therefore I equest early replacement of the defective part/product.

Kenstar tumble top washing machine — Bell hose replacement

We purchased the machine 2005 and didnot have much problem. One month back the machine had a problem and the technician found the Bell hose has broken and the water leaks. But the replacement was not available. From where we can get the replacement hose? We do not have phone number of other service centre.

I HAVE REGISTERED 3 TIMES COMPLAINTS OF COOLER, WHICH HAS PURCHASED BY ME ON 11TH APRIL 2011. NOW I AM VERY MUCH FAIDUP WITH PRODUCT & COPANY.

Stop kenstar in INDIA, its a growing country and people are wasting money behind bad businesses.

my microwave has met the same fate..dont buy kenstar product...people handling kenstar only knows to sell the product and after getting full money they will not recognise their own product, forget about the poor customer. their website also doesnt give the phone number of their head office...all the phone number of their office also doesnot have phone mumber at their website...their helpline contractors also doesnot know the whereaabout of company...they will forward complaints details to a center which will out of your reach/...

I PURCHASE KENSTAR FOOD PROCESSOR THREE MONTH BACK.
ITS NOT WORKING PROPERLY FROM DAY ONE.
NOBODY MAKE ANY SOLUTION LIKE SERVICE ENGINEER AND
COSTUMER CARE EXECUTIVE.
AKASH CHOUDHARY

[protected]
[protected]@yahoo.co.in

i bought a kenstar food proceeser in may i compalin to the dealer but there is no response

it got shut suddenly

u can call me on [protected]
[protected]

servicing required

i want to do the servicing of my water purifier.

KGS15W6M-GDE worst product leaks in 3 months model KGS15W5M-GDE it seems to

I have bought Microwaveoven from Kenstar company. Ofcourse, its guarantee period is expired. now it is not working and I have been trying to contact them through telephone, all their numbers are changed or out of order. we are facing problem to contact their service centre. kindly do the needful.

Kenstar Company — defective microwave model:20FCD

Dear Sir,

We have bought one microwave of Kenstar company, model no.: 20FCD on 14.06.2009.However it started giving us problems from day one.Its convection pulley is giving problem as it gets melted again and again.It is replaced by Kenstar company twice but with no result.Today i.e. 11.08.2009 again the microwave has developed the problem while using Convection.The instrument started giving smoke. we had again lodged the compalint with Head Office of the company with some Mr Chetan Mobile No.: [protected] whoc has given us the promise to replace the pulley tomorrow.I would like to say that the said company should immediately replace the Instrument if they find the fault is reoccuring.I would advice nobody to buy Kensatr products.

not working my microwave

i reside in thirumullaivoyal. I purchased one microwave oven, which is not working now. I already made a complaint (Complaint no. che[protected] dt 3.07.2010) . Till this time no body is attending the complaint. some body called 2 days back and i guide him to come my home. Please look into the matter and attend the complaint.

I am joushua Hastings,principal,I am residing at kendriya vidyalaya,souther command ,pune. M y kenstar Microwave is not working. My Mob.No.[protected] and land line No is 26361737. Kindly get it repaired as early as possible.

their PCB is always faulty...mine has stopped working after a day of purchase...two months have gone ...and replaement yet to come...dont buy kenstar products...and tell other to not to buy.

dear sir......
I'm vinod joseph singh and I had purchased a microwave (20FCD) on 3rd december 2007 from pragati maidan. As described by the company the gadget was very useful but for us meant a miserable experience.Ever since we have bought the machine it wasn't working properly from 30 oct 2008..........this is to inform you that we have registered the complaint that the machine was not able to work for even 10 mins..........complaint no [protected] on 30 oct 2008 will provide you this information.soon it was repaired but it was soon enough that again a complaint was registerd on 17 nov 2009 for the very same reason.........complaint no [protected] will provide you this information.After this the gadget was taken away by the PARAS solutions (D 660/B chanderlok main 100feet road shahdara delhi -93) to change the magnatone .this was charged by Rs 1840, bill no. 2151 on 16 jan 2010.soon after this repair many complaints were made as follows:-
date complaint
13/02/2010 del [protected]
15/02/2010 (complaint done to Vikram) no [protected]
17/09/2010 del [protected]
14/01/2011 del [protected]
1/02/2011 del [protected]
08/02/2011 del [protected]
02/12/2011 del [protected]
afetr so many complaint sir...we're agai n told that the gadget had its magnatone damaged again and was changed on 8 dec 2011..............on rechecking the microwave the service enginneer mahesh sharma told that it was not working not more than 6 mins and this machine was taken away by him to the company.
We hope that you our able to understand our problem since this is christmas season cakes are an essential part of this season....................it is our humbel request that if you could change this machine.......

they kenstar people never come to you, ...they are looting public money and thereafter they forget...my condolences to your microwave and .. the same microwave ..has stopped working after a day of purchase...at my house too.i have the purchase receipt...calls...serivce centers...etc but two months hyas passsed to any KENSTAR people to do anything...only you can do three things...
NEVER PURCHASE ANY VIDEOCON OWNED PRODUCTS (KENSTER IS OWNED BY VIDEOCON) IN YOUR LIFE.
TELL YOUR OTHER FRIEDNDS, RELATIVES, COLLEGAUES TO NOT TO PURCHASE..

they kenstar people never come to you, ...they are looting public money and thereafter they forget...my condolences to your microwave and .. the same microwave ..has stopped working after a day of purchase...at my house too.i have the purchase receipt...calls...serivce centers...etc any KENSTAR people to do anything...my bed experience in rajkot with mr.harsh chavda who demontrate only one men for microwave in rajkot city

Dear sir
Would like to complain you that I was purchased 20liter microwave oven kenstar model-kj20csl3 I want to complain for first demonstration
I would like to say Mr.harsh chavda was demonstrate at our home we are not satisfied for his demonstration we want further demonstration for this oven so please send us new demonstrator my address is “Ram nivas”2/18, kevdavai, Rajkot (Gujarat).mobile noi is-+91-[protected].

they kenstar people never come to you, ...they are looting public money and thereafter they forget...my condolences to your microwave and special sympathy to your friend who choose kenstar product to gift you.. the same microwave ..has stopped working after a day of purchase...at my house too.i have the purchase receipt...calls...serivce centers...etc but two months hyas passsed to any KENSTAR people to do anything...only you can do three things...
NEVER PURCHASE ANY VIDEOCON OWNED PRODUCTS (KENSTER IS OWNED BY VIDEOCON) IN YOUR LIFE.
TELL YOUR OTHER FRIEDNDS, RELATIVES, COLLEGAUES TO NOT TO PURCHASE..

i hope you solve my problem