Kenstar Complaints & Reviews

Sir/Ma'am,
I have purchased Kenstar Karishma Food Processor from Mayur steel & stationaries - Nigdi (Pune), on 18-OCT-2010. As per instructions given, I called customer care several times for the demo. Each time customer care logged a complaint and told us that their technician will contact us within 24 hours BUT still no one has contacted. Can you please let the people know who use your products about your business policies?...

I HAD PURCHASED A KENSTAR MIXY ON MAY 5TH 2010.IT GOT SPOILT ON SEPTEMBER 8TH 2010, I GAVE A COMPLAINT ON 9TH SEPTEMBER AND WAS TOLD THAT THEY WILL BE ATTENDING WITHIN 4 DAYS, BUT NOBODY TURNED UP. I STARTED GIVING THEM REMINDERS REGARDING MY COMPLAINT, I WAS GIVEN THE SAME REPLY, THE PERSON WILL BE THERE BY TOMMORROW, FINALLY ON 20TH ONE OF THE CONSUMER SERVICE EMPLOYEE TOLD ME THAT, MY COMPLAINT WAS CANCELLED ( WITHOUT ATTENDING). I GAVE...

I have a service contract with M/s. Rubicon Services,from 26th January,2008 till 25th January, 2011 for my Kenstar Water Purifier. As per the service contract they are supposed to service the purifier every six months and also change the carbon every six months.

However, during the past two & half years their service people have come and changed the carbon 3 times, that also after lot of phone calls and follow up...

dear sir,

i buy mixer grinder in april after 15 days it's not working i send him to srevice stn problemservice stn head t in motor they send it back after 15days. after 2days still same problem its not working service center inchare Mr.piyush said he replace that mixerbut its already complete one month but they did not attend my phone please change that mixer grinder .


thanks...

MY SELF MS. DEEPALI RAJE HAD PURCHASED KENSTAR MICROWAVE 25LT. FROM NEXT RETAIL SHOP AT CINEMAX GHODBUNDAR RD, THANE- WEST. I HAVE FIRST LAUNCHED THE COMPLAINT ON 11TH AUGUST AT NEXT AND ON 16TH THE SERVICEMAN CAME AND TOLD THAT HEATING PART IS NOT WORKING I WILL CHANGE IT AFTER 3 DAYS. SO FROM THAT DAY TILL TODAY THAT IS 3RD SEP. NOBODY HAS CAME TO ATTEND THE PROBLEM. TWICE I CALLED THE CUSTOMER CARE CENTRE AND EVERYTIME THEY REWRITE THE...

Hi there,
I purchased Kenstar Microwave Oven 20L KE20CBGJ on 9/9/2009 from Lotus, Indore. Before three months I have seen that there is a hole in upperside of hitting tube. I made complaints many times but there is no response from your customer care. Your engineer Mr. Chandan Pawar visited my house, after checking it he told me that the steel part will change entirely and assured me to replace it within a week.

It is...

I purchased Kenstar Water Heater 25 litres having model no KGS25W4M serial no.2275 from M/s Garg Enterprises, Urban Estate, Patiala on 16.01.2010. During July 2010 the geyser started leaking and I lodged a complaint with the vendor. He advised me to lodge my complaint with Kenstar service cenrte. I did the same but till now nothing has been done despite my repeated telephone call to both vendor as well as service centre. Both are making...

I had bought a Kenstar Fully Automatic Washing Machine 10 months back. But from day 1 the washing machine has been giving some problems or the other. The very second day after I bought it, there was some issue with the motor belt. Instead of replacing the part the service person came and just did a temporary fix.But somehow I has been working since then.The most recent problem started a month back. The washing machine sensor which stops the...

My microwave oven Kenstar OM-25 OCF is functioning defectively since 15 Jul 2010. It is under warranty .Two complains, Nos-RAJ[protected] and RAJ[protected] are registered with customer care [protected].The customer care provided the Mobile no of its service representative Mr Parmar,mob no-[protected].Mr Parmar refused service at doorstep and I carried the oven to bhuj and deposited to Mr Parmar at (JH Refridgement,opposite Umiya timber mart,Bhabeswar...

RESPECTED SIR.,,

I MR.BASAVARAJ.N.KAMBAR HAD PURCHASED A KENSTAR AIR COOLER .ON 08.05.2010 AT KANEKAR ELECTRONICS -PONDA GOA-403401. I HAD LOGED A COMPLAINT ON 10.05.2010 TO THAT KANEKAR ELECTRONICS .COMPLAINT NO.IS [protected]

SIR, THE PERSON FROM KANEKAR SHOWROM CAME AND TOLD THAT THE MOTOR HAS TO BE CHANGED . BECOZ THE MACHINE STARTS BUT THE OSSILATION IS NOT THERE, AND THE REQUIRED AIR IS NOT RECIVED.....

Kenstar is pathetic. my microwave oven is nonfunctional since 15 days. i lodged complaint on their toll free. the guy turned up after 2 days. he saw the machine but could not identify the fault. he said he will take the machine to his service centre next day. he never turned up. i have written mail on their customer complaint ID available on their website. I got a sweet appology but the complaint still remains unresolved. They are simply...

Please let me know contact details of service centre (s) for Kenstar make microwave in the area of Bhubaneswar and Cuttack (in Orissa)....

Sir,
I have purchased Kenstar Food processor, Karishma from Ranchi (Universal Traders, Opp. Sri Lok Complex, Hazaribag Road). Now My food processor Micro switch has gone faulty as informed by Authorized Service centre-N.K.Electrical &Refrigeration, Near Ratan Talkies Chowk, Main Road ,Ranchi. But Micro switch is not available with service centre. Service centre representative is not able to give any specific date for providing...

my 25 lts kenstar microwave had aproblem in the front display panel and it was changed by authorised service centre in puducherry the call was attended by one technician and the parts was replaced by a person who had the connections written in paper and connected the panel and soon after the connection the display was not proper and i complained immidetely the authorised person does not shoed any intrest as they promised the replacement...

Complaint id - THA[protected]
this is the 8th complaint id I have received from Kenstar since the time i bought the food processor on 3rd may, 2010. there are quite a number of parts that are missing in the appliance but no one is catering to my request. in fact the technician Mr. Salim - [protected] came for a check and did not respond thereafter. Even after n number of calls to Kenstar customer service, they are not paying any heed...

I have purchased kenstar microwave oven -20 DCF from ASSOCIATED ELECTRONICS Coimbatore on 13/10/2006, Invoice No :DG /3080. On April month 2010 i made a complaint to service centre[protected] through phone that convection and griller are not functioning.Mr. saravanan attented and went away without completing it and he told that will return back with spare (Heater).After his service micro also did not function.Again i called servicing...

Dear Sir/Madam,

I have purchase Kenstar Water Heater nn 05/12/2009 and from past 7 months I am facing many problems and this has already been serviced more than thrice.

Now from past 4 days I have lodged a complaint with the company but till now even after dozens of reminders and 3 visits to the service center (S.V. Customer care) nothing has been done leave alone a call from their end.

What I...

Dear all, My name is Gagan Gupta, i purchased a kenstar water dispenser for my office on 19th of may 2010. When I installed the product at my office I found that the Hot water tap was dripping drop by drop. I launched the complaint on 31st of may 2010 with complaint number:- GHA[protected]. the technician came on 3rd of June and collected the hot water tap without having it replaced, as the technician was not having the replacement piece at...

I have purchsed a Kenstar Geyser from Santhosh Electronics near Tadbund Hanuman Temple 15 days back.

Got installed by a private plumber on our own cost. But from the time of installation, there is a leakage in pipe and water is getting out continuously. The same with was informed to customer care and they have routed to the Authorised service centre which is located near Tadbund X Roads. The service executive by name Mr.Yadav...

dear sir/madam

I have purchased one multi food processor of videocon brand (kenstar mf 0808), on the first day of my use , it has produced a huge smoke with smell of burning . and its motor capacity is low though it shows 600w and grinds with a noise (unbearable). I request to the higher officials to look in to this matter as this product is defective and i want re-embruishment, i decided not to purchase any videocon items....