Kenstar Complaints & Reviews

Sir/Ma'am,
I have purchased Kenstar Karishma Food Processor from Mayur steel & stationaries - Nigdi (Pune), on 18-OCT-2010. As per instructions given, I called customer care several times for the demo. Each time customer care logged a complaint and told us that their technician will contact us within 24 hours BUT still no one has contacted. Can you please let the people know who use your products about your business policies? Why you are not looking into customer complaints even after charging customers for the services you provide?? Why do you promise customers that you will provide service within next 24 hours if you can't? There are many many questions about your business tactics from the perople who purchase your products & believes in your promises.
So I kindly request you to please send a person to demonstrate working of food processor. I called at your service center regarding this many many times, but no one visited us for the same. We then kept follow up for the same, but all in the vain. For your information, I am giving you my last 2 complaint numbers so that you will know better about us & hope you will provide service (PUN-[protected] && PUN-[protected]).
Please take a look into this.
Thanks in Advance!

I HAD PURCHASED A KENSTAR MIXY ON MAY 5TH 2010.IT GOT SPOILT ON SEPTEMBER 8TH 2010, I GAVE A COMPLAINT ON 9TH SEPTEMBER AND WAS TOLD THAT THEY WILL BE ATTENDING WITHIN 4 DAYS, BUT NOBODY TURNED UP. I STARTED GIVING THEM REMINDERS REGARDING MY COMPLAINT, I WAS GIVEN THE SAME REPLY, THE PERSON WILL BE THERE BY TOMMORROW, FINALLY ON 20TH ONE OF THE CONSUMER SERVICE EMPLOYEE TOLD ME THAT, MY COMPLAINT WAS CANCELLED ( WITHOUT ATTENDING). I GAVE A FRESH COMPLAINT WITH THE COMPLAINT NO CHS[protected] ON 20TH, NEXT DAY A PERSON CAME AND TOLD THAT, A PART HAS TO BE REPLACED, WILL BE BACK BY 2 DAYS BUT NEVER TUTRNED UP, I STARTED CALLING THEIR CONSUMER SERVICE EVERY 2 DAYS, REPLY WAS THE SAME THE PERSON WILL BE THERE BY TOMMORROW, BUT NEVER TURNED UP, I STARTED SPEAKING TO THE HIGHER OFFICERS REGARDING MY COMPLAINT,TILL DATE NOBODY HAS TURNED UP..............................

I have a service contract with M/s. Rubicon Services,from 26th January,2008 till 25th January, 2011 for my Kenstar Water Purifier. As per the service contract they are supposed to service the purifier every six months and also change the carbon every six months.

However, during the past two & half years their service people have come and changed the carbon 3 times, that also after lot of phone calls and follow up from my side.

I have been contacting your service centre on phone no. 26789233 for the past one month but in spite of promises, no one has turned up to service the machine and also replace the inlet pipe which has cracked and leaking. I have phoned at least 25 times and spoken to many people but no one has come for service so far in spite of promise that someone will come and attend to this matter. I also spoke to your Mr Vijay number of times but of no use.

They are the worst in terms of service and I don’t Kenstar also really bothers. Please ensure you do not buy Kenstar products EVER.

dear sir,

i buy mixer grinder in april after 15 days it's not working i send him to srevice stn problemservice stn head t in motor they send it back after 15days. after 2days still same problem its not working service center inchare Mr.piyush said he replace that mixerbut its already complete one month but they did not attend my phone please change that mixer grinder .


thanks

MY SELF MS. DEEPALI RAJE HAD PURCHASED KENSTAR MICROWAVE 25LT. FROM NEXT RETAIL SHOP AT CINEMAX GHODBUNDAR RD, THANE- WEST. I HAVE FIRST LAUNCHED THE COMPLAINT ON 11TH AUGUST AT NEXT AND ON 16TH THE SERVICEMAN CAME AND TOLD THAT HEATING PART IS NOT WORKING I WILL CHANGE IT AFTER 3 DAYS. SO FROM THAT DAY TILL TODAY THAT IS 3RD SEP. NOBODY HAS CAME TO ATTEND THE PROBLEM. TWICE I CALLED THE CUSTOMER CARE CENTRE AND EVERYTIME THEY REWRITE THE COMPLAINT. I PERSONALLY WENT TO NEXT SHOWROOM ON 30TH AUG. AND THEN ALSO NOBODY HAS YET CAME TO ATTEND THE COMPLAINT.PLS. TAKE THIS INTO CONSIDERATION DO THE FAVOURABLE.

Hi there,
I purchased Kenstar Microwave Oven 20L KE20CBGJ on 9/9/2009 from Lotus, Indore. Before three months I have seen that there is a hole in upperside of hitting tube. I made complaints many times but there is no response from your customer care. Your engineer Mr. Chandan Pawar visited my house, after checking it he told me that the steel part will change entirely and assured me to replace it within a week.

It is around three months, no action is taken yet. At your toll free, every time they give me a complaint no. but no action is taken yet. This is my last approach direct to the company and if I did not get any solution I must have to go to the consumer forum to resolve this issue. If you provide me a solution it would be a great support.
Thank you.
Ajay Dubey

I purchased Kenstar Water Heater 25 litres having model no KGS25W4M serial no.2275 from M/s Garg Enterprises, Urban Estate, Patiala on 16.01.2010. During July 2010 the geyser started leaking and I lodged a complaint with the vendor. He advised me to lodge my complaint with Kenstar service cenrte. I did the same but till now nothing has been done despite my repeated telephone call to both vendor as well as service centre. Both are making excuses. Sometime they say that we have not got approval from our Admn Office. Service Centre employess are saying they are not directly responsible to customers and I should deal the matter only with the vendor i.e. M/s Garg Enterprises. Vendor is saying to carry the geyser to service centre and they will replace it. Service Centre employees visited my home to check the leaking a month ago and after checking they informed that your cylinder will be replaced within a week's time. After few days they informed me that your whole geyser set will be replaced as soon as they receive approval from their higher authority. I request you to kindly help me in redressing my comlaint and getting my geyser replaced.

Thanking you,

sanjeev kumar arora.

I had bought a Kenstar Fully Automatic Washing Machine 10 months back. But from day 1 the washing machine has been giving some problems or the other. The very second day after I bought it, there was some issue with the motor belt. Instead of replacing the part the service person came and just did a temporary fix.But somehow I has been working since then.The most recent problem started a month back. The washing machine sensor which stops the water coming from the pipe and starts washing got damaged. I registered a complaint and the service person came and said he will replace the part. The complaint was registered on 19th July 2010. Its been one month now and the service centre still says that the part is out of stock. But all other private service centres have the same part readily available. My product is still under warranty. I believe they are doing this just because they don't want to replace the part for free. I have made numerous calls but nothing has happened so far.

My microwave oven Kenstar OM-25 OCF is functioning defectively since 15 Jul 2010. It is under warranty .Two complains, Nos-RAJ[protected] and RAJ[protected] are registered with customer care [protected].The customer care provided the Mobile no of its service representative Mr Parmar,mob no-[protected].Mr Parmar refused service at doorstep and I carried the oven to bhuj and deposited to Mr Parmar at (JH Refridgement,opposite Umiya timber mart,Bhabeswar nagar,Bhuj).After 06 days I called him who informed that the oven is repaired.I collected back on 07 Aug 10 and found that the defect is not rectified.Further Mr Parmar not attending the telephone calls.I contacted the branch head of service Mr Dhan Singh at mob no-[protected] who assured me service but still no progress has taken place.I have called the customer care more than 70 times but the oven could not be repaired except false assurances.

As a customer I have done my best to report the defect of micro-wave and also approched to every concerned of service centers.Now I am completely desatisfied with the arogant attitude of service centers .I request your order to replace the price of Microwave oven from the company redress my grievances as in future good service from such irresponsible service centers can not be expected.

RESPECTED SIR.,,

I MR.BASAVARAJ.N.KAMBAR HAD PURCHASED A KENSTAR AIR COOLER .ON 08.05.2010 AT KANEKAR ELECTRONICS -PONDA GOA-403401. I HAD LOGED A COMPLAINT ON 10.05.2010 TO THAT KANEKAR ELECTRONICS .COMPLAINT NO.IS [protected]

SIR, THE PERSON FROM KANEKAR SHOWROM CAME AND TOLD THAT THE MOTOR HAS TO BE CHANGED . BECOZ THE MACHINE STARTS BUT THE OSSILATION IS NOT THERE, AND THE REQUIRED AIR IS NOT RECIVED.. AGAIN WITHIN 3 DAYS THE MACHINE REPEATED THE SAME . WE AGAIN CALLED THE KANEKAR SHOWROOM AND TOLD HIM HE IS TELLING THAT WE ARE NOT RESPONSIBLE FOR THAT . 2-3 TIMES THE TECHNICINE CAMEAND SEEN IT BUT ,.,, TILL TODAY IT IS LYING IN OUR HOME WITHOUT ANY CHANGES.,. NO BODY BOTHER TO TAKE ANY ACTION AGAINST IT...EVEN THAT KANEKAR ELECTRONICS OWNER ALSO ...PLS SIR DO SOME THING ... ITS WARRANTY PERIOD EXPIRIRY DATE IS COMING NEAR SIR ...PLSSSSS TAKE SOME ACTION SIR.. MY CONTACT NO .. [protected]

THATNKING U

Kenstar is pathetic. my microwave oven is nonfunctional since 15 days. i lodged complaint on their toll free. the guy turned up after 2 days. he saw the machine but could not identify the fault. he said he will take the machine to his service centre next day. he never turned up. i have written mail on their customer complaint ID available on their website. I got a sweet appology but the complaint still remains unresolved. They are simply PATHETIC.

Please let me know contact details of service centre (s) for Kenstar make microwave in the area of Bhubaneswar and Cuttack (in Orissa).

Sir,
I have purchased Kenstar Food processor, Karishma from Ranchi (Universal Traders, Opp. Sri Lok Complex, Hazaribag Road). Now My food processor Micro switch has gone faulty as informed by Authorized Service centre-N.K.Electrical &Refrigeration, Near Ratan Talkies Chowk, Main Road ,Ranchi. But Micro switch is not available with service centre. Service centre representative is not able to give any specific date for providing same. Every day he says that tommorrow u will get.As this is very important appliance used daily. I am facing lot of problems. This type of poor service is not tolerable for any renowned company. What to do?

Sl. No. for Service centre receipt :1346 and for processor :0VH 077956

Sanjeev
Ranchi
[protected]/[protected]
[protected]@gmail.com

my 25 lts kenstar microwave had aproblem in the front display panel and it was changed by authorised service centre in puducherry the call was attended by one technician and the parts was replaced by a person who had the connections written in paper and connected the panel and soon after the connection the display was not proper and i complained immidetely the authorised person does not shoed any intrest as they promised the replacement within 6 months but on immidete failure they are not responding and i complained to kenstar too but useless

what is use of authorised service centre .

Complaint id - THA[protected]
this is the 8th complaint id I have received from Kenstar since the time i bought the food processor on 3rd may, 2010. there are quite a number of parts that are missing in the appliance but no one is catering to my request. in fact the technician Mr. Salim - [protected] came for a check and did not respond thereafter. Even after n number of calls to Kenstar customer service, they are not paying any heed to my request

Moumita
[protected]

I have purchased kenstar microwave oven -20 DCF from ASSOCIATED ELECTRONICS Coimbatore on 13/10/2006, Invoice No :DG /3080. On April month 2010 i made a complaint to service centre[protected] through phone that convection and griller are not functioning.Mr. saravanan attented and went away without completing it and he told that will return back with spare (Heater).After his service micro also did not function.Again i called servicing and it was attended by Saravanan, now micro is working,but griller and convection not attended.I was asked to call sridhar(mobile [protected]) by service centre person.Even after repeated calls daily they don't respond.Please do the needful at the earliest.


S.Sridhar (mobile [protected])
18/14A sivasakthi nagar,IRUGUR,
COIMBATORE.

Dear Sir/Madam,

I have purchase Kenstar Water Heater nn 05/12/2009 and from past 7 months I am facing many problems and this has already been serviced more than thrice.

Now from past 4 days I have lodged a complaint with the company but till now even after dozens of reminders and 3 visits to the service center (S.V. Customer care) nothing has been done leave alone a call from their end.

What I have been told that the part is not available (according to the service center). I want to ask if they don't have the parts for services how and why are they manufacturing new products.

Below are the details:
Date of Purchase : 05/12/2009
Shop Brough From : Mahaveer's, 3418-H, R.P. Road, sec;bad-3
Service No: [protected]
Service Center Address : S.V. Customer Care, Plot no.31, Shp No. 9, Srinivas Reddy Complex, Tadbund X Road, Sec;bad - 9

Request your help in replacing this product with a newer one.

Thanks in advance.

Regards,
Brijesh
[protected]

Dear all, My name is Gagan Gupta, i purchased a kenstar water dispenser for my office on 19th of may 2010. When I installed the product at my office I found that the Hot water tap was dripping drop by drop. I launched the complaint on 31st of may 2010 with complaint number:- GHA[protected]. the technician came on 3rd of June and collected the hot water tap without having it replaced, as the technician was not having the replacement piece at that time, he left the dispenser in such a state that it cannot be used again (as there is not hot water tap so all water is flowing out). Now after one week the technician came on 10th of June 2010 and brought the tap with wrong specifications and changed it, when asked why there is a difference in both the taps, as its looking awkward now, he replied that this is what the company has provided them for replacement. Now the dispenser doesn't look good with both the taps of different specifications and sizes, it actually looks like dirty now.

I launched the complaint again on 17th of June 2010, but no technician came till now Complaint number is:- GHA[protected].

I have launched the complaint again on 14th of July 2010, but so far no response from the Kenstar. Complaint number is:- GHA[protected].

I am really fed up with the Kenstar company product and the harassment by the technicians and the comapany employees like

Mr. Safiq, phone number: [protected] / [protected]

Mr. Chandrashekhar, phone number: [protected] (General Manager)

Mr. snadeep: [protected]

Vijendra technician: [protected]
Jameel technician: [protected]

All these people are highly irresponsible for their jobs and taking down the name of company like Kenstar and Videocon.

Now I have no choice but to move to consumer court and get my money and expenses reimbursed.

sincere advice to all you people, dont buy videocon and kenstar products under any circumstances, even for free, they are of very cheap quality and no after sales service.

Gagan Gupta
Ph:-[protected]

I have purchsed a Kenstar Geyser from Santhosh Electronics near Tadbund Hanuman Temple 15 days back.

Got installed by a private plumber on our own cost. But from the time of installation, there is a leakage in pipe and water is getting out continuously. The same with was informed to customer care and they have routed to the Authorised service centre which is located near Tadbund X Roads. The service executive by name Mr.Yadav had attended the cal. The funniest part is he came for repair with our required components.

So again he came on next day with the relevant equipment to do repair, done some thing and finally said' the component has to be replaced'.Sayng that will come back with the component next day.

When I called him up on the next day' he said that' he is going out of station and asked me to contact the Authorised Service centre'.

Then I called up the ASC, They told me contact the company person by Name Mr.Javeed, and when I contacted Mr,Javeed, he said he is not the relevant person, and you please contact Mr.Mahesh.

Fortunately with great difficulty, I could able to contact Mr.Mahesh. After his efforts of rectifying my geyser problem, now he says the required component has to come from factory, for which he has to take approval from his boss Mr.Venkateswar Rao, who is currently in Aurangabad, and will come back on Next Tue day.


Iam disgusted and surprise to see the kind of customer support these people are provind.

Kindly do the needful.

Regards
Krishna Prasad Ch
Hyderabad
[protected]

dear sir/madam

I have purchased one multi food processor of videocon brand (kenstar mf 0808), on the first day of my use , it has produced a huge smoke with smell of burning . and its motor capacity is low though it shows 600w and grinds with a noise (unbearable). I request to the higher officials to look in to this matter as this product is defective and i want re-embruishment, i decided not to purchase any videocon items.