Kenstar Complaints & Reviews

i purchased a kenstar food processor from big bazar on 15 August 2011 and sales person committed me that i'll get demo at my place with in 48 hours but today its 30 August 2011 and even after several reminders telephonically as well as personally i have not received any demo.
every time the staff as well as manager of big bazar apologises and that's it.
mr. rajendra who was the sales person that time is an extremely stupid and a non-sense guy who thinks that coustmers should be thankful to him for his job. his contact no. is - +91-[protected], iskon,ahmedabad and big bazar authories i really don't understand thhat who recruits yor stall.

i have a product of your company with the model no :-Bio Sure (its a kenstar purifier product.)

my purifier not works properly from when i was purchased.
becoz the internal machine(which responsible for cleaning water.) it properly fix..(on his original place).

so i request you please you will sent your machanic for repair it,,(my purifier in warranty period)..

my name is :- pankaj goyal
mobile no is :- [protected]
my house address :- 744, C-Block Mangol Puri, Near Shiv Mandir.. New Delhi-110083..

Regards
(pankaj goyal)

I had bought Kenstar Microwave in Aug, 2009. In Oct 2010 one of the lock of the door broke. I complained and the meera road service center came and took my door on 23rd Oct, 2010. For that time i am making calls to them , they have still not given my door back. They keep registerging the complaints and cancelling the complaint without doing anything. Please do the needful at the earliest as my oven is lying without any use from the past 10 months.

i buy new eastem press last august month date is 04/08/2010 and this product not working properlyso i tell him it is date plz if posible so issue me a duplicate bill so shopkeper tel me its not posible we issue a new bll and u pay WAT 14% then we issue u old date bll i[censored] dont pay WAT so we dont issue duplicate bill plz help me if it is posible so
i m keshav dixit from central delhi
shop keeper details

M/S KAPSONS ENTERPRISES
3717, NETAJI SUBHSH MARG, DARYA GANJ,NEW DELHI 110002
PHONE 23257624 , 23273266

I bought videocon kenstar food processor (model name: karishma) 2y back from home town mall, punjagutta hyderabad. It was working fine however I just used the mixer. All of sudden in march it stopped working.
The product is under warranty which is 5y.
I tried my best by reading manual to wake this dead product, however no luck. Then I called up service center fellow and raised a complain no "hyd[protected]" on 25th june 2011. I have been informed that, the issue will be resolved within 24hrs, however they DID not turn-up.
Today morning I got a message saying your complain was canceled, I just not sure what kind of service is this?

please help

shivesh
mob: [protected]

Hi Team,

I Purchased Kenstar Microwave on date 18/11/2010, Model number: KF20CBGT-MGA, Serial number:[protected]. I used the same few time, now it is not working I registered many times complaints on customer care number ([protected]), my last complaint number is GHA[protected].

Purchasing details:

Khanna Trading Co.
112, Railway Road, Bazaria,
Ghaziabad, Ph. 2850365; [protected]

Bill number: 558
Product warranty is 24 months from date of purchasing.

In microwave company defect, its door is defected microwave comes through gate as engineer warns us while his visited, but they not changed the gate also.

Engineer visited but he didn't serviced properly and still microwave is not working and again I registered complaint on customer care with above reference number but now is pending for a long time, every time fake commitment no one is listening and on Kenstar website no email address given for complaint, so I am complaining through you, please help me for resolving my problem.

To.
The manager



I purchased kenstar cooler model no CD2008 on 08/05/2011 From Birla distributor ,ETah My complaint no is AGR07062011 which i complaint on 07/06/2011 on call center ([protected]) due to non working of Fan .On 08/06/2011 a service engineer Called Amit (phone no [protected])visited and reported that capcitor of fan is not working ,it has to be replaced.After that he nither visited nor attented any call and also not solved this problem .Please look into the matteras soon as possible


RPS Solanki
(Customer)
[protected]

I have purchased one kenstar AIR COOLER,
AIR-COOLER's NET fitting is not proper so, I complain in kenstar toll free no.
they registared my complain. but nobody come my home to solve AIR-COOLER problem. i face this problem last 12 days.After 12 days they can't solve my complain.

this company is bogus & third class

Dear sir,

My name is : Pankaj Suresh Jadhav

contact no :- [protected] ,[protected]/72/73 ext :- 738

I bought this kenstar cooler at around end of march this year.
but the day i bought it it is frequently giving me a lot of trouble in this two months it has hardly worked for 5 days. kenstar india pvt ltd service person comes and does his servicing, after servicing it works for 2-3 days again it breaks down. i have requested at thier customer care for replacement but they are not listening.
In this hot summer i hardly used that cooler after investing my money i feel like i have made a mistake

please help me to get out of this please

My complaint no is :- MUM [protected]
KENSTAR CUSTOMER CARE :- [protected]

I am using Kenstar Double Cool since last one year. I would like to state that the product quality is sub standard. Already I had 2 servicing and the swinging motor is out of order now. My query is why do you use iron arms and supports inside the air coolers. Air coolers deal with water, as a result within one year my cooler have started to rust pathetically and even the motor is catching rust. I don't think that it is a good idea to use iron inside the air coolers. Please talk to your H and D department or else like me, you will loose customers...

I have purchased Kenstar Vibrant cooler from Snehanjali, Kalyan on[protected]. After two days, Kenstar cooler not working. I have lodged complaint at their customer care on 22-04-11 and replied me that their technican will visting within 24 hours. After so many phone calls to customer care and visit to Snehajali, no body bother to take care of consumer complaint.

I had once again lodged complaint for problem vide complaint number THA[protected] on 6-5-2-11 and informed me that technician will attend my complaint. Technician attended the call and without any information, he left. After so many call to technician, Mr Saini Ravi (Mobile No. [protected]), he had informed that motor is not working and he will replace the same when the company will provide and till date, the company does not have the stock for motor. So many phone call to technician, Area Manager Mr Halder, Area Head Mr Ahmed (Mobile no. [protected]) and visit to Snehajali Kalyan, no body bother to atten the complaint.

Now I had delievered the cooler to Snehanjali on[protected] since nobody responding to the complaint and idle in my house. Now they have informed me that cooler motor might be replaced and wait for another 15 days.

I want a replacement or moneyback. Kindly get back to how to register the complaint.

Everytime i call they give me a service centre number which never works. Even though i updated about them of this number but they still give me the same number. What should i say? The representatives have absolutely no knowledge about their product and teh services I have even spoken to the supervisors but no help has been given.

Now that's more frustrating because i was never told this before even though i had been calling them for so many days.

I want everyone to be aware that they should never buy Kenstar product. The product doesn't even work for a month. The representatives don't work. They absolutely have no knowledge about the company and the services. Kenstar website also doesn't work. WHat should i do now? My money is gone and i'm just frustrated

Regards,
Balkrishna Chiplunkar
[protected]

I had purchased a KENSTAR KARISHMA MULTI PROCESSOR *Sl No[protected] model MF0204 PRODUCT Sr No.V8C 098787* on 30-09-08 which have only very limited usage as we only Two in our house and both were employed .The machine found not working on May 2011 ie; after only two and a half years. The service center at Thrissur, Kerala says that the armature of the motor is faulty and to be replaced and costs around Rs1500/-.It is not justified, a MULTI PROCESSOR's motor with rare use, faulty with in this limited time.it is the Poor quality of Motor the only reason, we mostly we use it for making “chutney” only. The processor's blades and other things are still in the packet.I have used other companies mixee before buying this one and last for 12 years with out any fault. I am very dissatisfied with the working of the motor. On the 3rd day of purchase the top of the processor’s bush meltsdue to the tightness of the stem on the processr side and was replaced by the service centre. After 12 months use itself a
slight sound was coming from inside the machine. I fear I never recommend
this comapny's product to any body if this was the quality of their product. I request
your good self to go into the matter and do the needful.a reply may be
highly appreciated.

Paul M J

Moonjely house

Vyloppilly nagar Jubilee mission P O

Thrissur 680005

Mob [protected]

Dear Sir/Madam,

The following purchase has been made by us from the NEXT showroom in GUNTUR.

Product: Kenstar cooler

Product Code No: [protected]

Product Description: ACO-KEN-45 LT-CL-CW-0121

Invoice Date: 28.04.2011

Invoice Number: 32957

Showroom Name: NEXT RETAIL SHOP

From the day 1, the delivered kenstar cooler was not working. The fan is faulty and the same has been brought to the notice of the showroom.

Till today no action has been taken and neither the cooler is replaced nor it is repaired.

The complaint has fallen to the deaf ears of the showroom authorities.

thanks and regards,
Chacko

R/Sir,
I had purchased Kenstar Microwave of 29 Litre from M/s Manoranjan Electronics, Near Ghodewala Chouraha, KOTA. At the time of selling the items, the shopkeeper is promising for prompt after sales service. But since I had purchased the items from him, whenever the items get faulty, We had to wait for months to get the Appliances Rectified.
Sir, I had informed the shopkeeper many times, but since last 5 months, my Microwave has not been Rectified.
Kindly help me in getting the Appliances OK.

With regards.

Mukesh Kumar Verma,
T-2-34, ESL Colony,
Rawatbhata.

respected sir / mam
it is intimated to u i have buy a KENSTAR
electronic water heater HOT SPRING 25 liter from the Kamlesh Trading
CO. Gurdaspur Punjab Code -143521 , on dated 13th jan - 2011, after
use of two & half month it began to leakage fromthe bottom of it , i
was lodged a complaint under complaint no JAL[protected]at ur customer
care center [protected] , even after so many call at ur customer care
center my complaint is still pending as it is befor , i have very
disappionted to the service of it that , pls get rid me from the
complaint and do revert of this mail other wise i ll go for the sue in
consumer forum against it, my contact no is [protected]

I bought a Kenstar Convection MWO Ltrs KE CBGJ from M/s Viveks , Adyar , Chennai on 15.08.2009 , but its switch panel started malfunctioning within one month itself and once resulting in melting of the microwave safe vessel . After registering a complaint it was serviced two times and was finally replaced after a continuous follow up with a new instrument on 20.05.2010 from M/s TEKCARE INDIA PVT.LTD. ) as the malfunctioning persisted .

But regret to inform that this machine is also not working as its heating element has stopped functioning . I have registered a complaint to customer care on 01.02.2011 and as per that a person from their service center checked it and I was told to pay Rs.2500 for replacing this part. Since then I have been regularly following with the company representative ,who is least bothered to give me a reply .

I wanted to know if their is really any responsible person in this company.This company should be blacklisted and all its products should be withdrawn from the market. I don't know how to get out of this
mistake of having bought a Kenstar Home Appliance .


G.Jayakrishnan
Chennai
Mobile :- [protected]

I am having a Microwave oven in non working condition since 10 days. I have registered for service with local service provider, GK Electronics, Vadapalani, chennai -26 Ph[protected] , authorised by Kenstar on 20-04-11 . Despite my reminder on two occasions, no service personnel turned up till this moment and the defect still remain not fixed.I find that similar complaints posted in this site on poor service after sale service by kenstar and now I also remain as one such person in the receiving end.
Will the Kenstar organisation look into this and arrange to send service personnel without further delay?

SRINIVASAN.V- 1-B Sai Sukrta Apts, Anna nagar 3rd main Road, Velacheri <Chennai-42 PH[protected]

Sir,

My kenstar toumble top washing machin is not working. As per service man the water input valve is not available in the market. It is not rectified and lying idle. So please help me to get that part and if possible send in in the address given bellow...

Mr Arup Kumar Sarma
Behag-21
NRL- Township
PO-Kanaighat
Numaligarh
Dist- Golaghat(Assam)
Pin-785621

M-[protected]

1) Demo is pending since 08.04.2011.
2) Phoned to toll free No. [protected] many times to send service engineer but service engineer did not come so far.
3) Food Processor shuts down after running one minute & burning smell is felt. Again the machine starts after 10 minutes cooling.

Due to above, I have not been able to use the machine in full swing. On the contrary I suffered a lot with mental tension.

My phone No. [protected] & E-mail No. [protected]@rediffmail.com

I hd purtchased a microwave(challan number-BB/CM/04380/10-11) from Great Eastern (branch ofc-66 amir ali avenue).......AS ON 8/3/2011....it's a matter of concern that my commodity ,which i received on 10/03/11.......was found to be defective ,while giving a demo by the the person concerned of the following company....................folling the the defect ..........the company gave a disclaimer of change subject to koljkata jurisdiction...however the behaviour of 'great eastern company' came to me as a bolt from the blue...........they turned a deaf ear to my repeated requests....................It is high time thqat the enterprise must wake up from their dream or else I have to move to the Conssumer Court.An immediate action would be appriciated.
Dr Biswajit Ghosh
([protected]@gmail.com)
[protected]
Ballygunge,kasba old police station.