Kenstar Complaints & Reviews

Service personal attended ; Water Level Switch/ Pressure Switch not functioning so Machine is not working. Spares not available.They are trying from market since one month. So service is very poor . For want of small spares the Machine (Investment) is of no use.
Complaint No. THA [protected]...

I have Purchased Kenstar Food Processor on 24th april,2010 From VASHI(Hypercity) Mall. I brought it to my place at Nagothane. I was assured by the sales person for the Demo & Installation. Since it is part of the warranty , till date I have not yet opened the Box. After so many Call centre follow ups nobody has turned up yet to my place.

My Cash Memo for the Purchase is 3110 dated 24/04/2010 at HyperCity. Whenever I called...

Dear Sir,



Your representative called us on 16th June 2010 in Land line numbers[protected] &[protected] and gave his time to visit our house on above issue.



Neither he visited nor he informed us about his non-coming.



IS IT THEY WAY YOU WORK?????


I am sorry to say that M/S Kenstar is the worst organisation I have...

Sir, I have purchased New Kenstar Microwave Oven of model MWO-OM-20-DGQ on31.5.2010 vide cash bill no14071 dt.31.5.2010 from M/s Sri Venkataramana Arcade,Trunk Road, Nellore-524001 (AP).
the product is not working. Thematter was complained through toll free[protected] and was regd.che[protected] again reminded to[protected]
on 6.6.2010. So far nobody visited for repair. My address is No.36,6th street,United Constructions...

kenstar refrigerator purchased in june 2008 has no cooling and no ice formation. On complaint technician says there is leakage of gas and requires filing and charge of Rs.1400/- has to be borne by us, eventhough the waranty for compressor is for 5 years....

I had purchased a Kenstart Slimline air cooler last year from Raj Kamal electronics showroom at Chikkapally, Hyderabad. The motor broke down and a complaint was given on 28th May 2010. Its 4th June 2010 and no response from the Kenstar team. Repeat calls gives no response. Their manager, Ram Singh's number in Hyderabad is never picked up.
Very upset with the quality of the product and service, one of the worst companies I have...

June 1st, 2010

Dear Sir/Mam,

We have purchased an Air cooler of Kelvinator brand from your company delaer name Sangam Steel, Vashi on 25/4/10 (Cash Memo No. - 5963).

On 30th April, 2010 we faced the problem from the cooler.

Your executive Rajkamal visited the house and said the problem is from blower and we would replace the same in a day's time. Later we called him 'n'...

Dear Sir,

I have purchased a new Kenstar Air Cooler Model No CT 9924 on 30th April 2010. but it couldn't completed even 15 days and its fan got damaged.

On 13th May 2010 i lodged a complaint vide no THA [protected] on helpline no [protected]. On the very next day one technician has visited my home, checked the cooler and informed me that its fan has been damaged and promised me to repair it within two days...

Recently we bought a Kenstar Cooler named Kenstar Climatiser from Garg Electronics,Berkhera Bhopal worth Rs.6400/-.But soon after getting & using the same we saw that the mesh on the three sides of the cooler were not getting wet by the Pump.We thought it was a temporary problem but after 6 days we had to complain the distributor(Garg Electronics).He assured us that he would be sending company officials or someone to mend the cooler.But...

i,m rakesh agarwal from howrah West Bengal i purchase a KENSTAR ( VIDEOCON) split AC dated 26/04/2010 from south city spencer's mall.
Modal no: kus52ce1-tkkidu/tkkodu. this is a videocon product & videocon service is very lower then low...
i talk to Mr Ranjan Ghosh videocon AC Department (Kolkata) his mobile no. [protected] & Mr. Niogi is a service center partner of videocon his no. [protected] Mr Niogi said me first...

ONE MONTH BEFORE I WILL PURCHASE KENSTAR COOLER DT 26TH MAY AFTER TWO DAYS COOLER IS NOT WORKING PROPERLY SO MANY TIMES I WILL COPLAIN ABOUT THAT IN CUSTOMER CARE & DELAER ALSO BUT STILL NOT SEND ANY TECHNICIAN EVRY TIME CUSTOMER CARE TOLD ME AFTER 48 HOURS TECNICIAN IS COME ONE MONTH IS COMPLETE BUT TECNICIAN IS NOT COME I HAVE SO MANY PROBLEM MY SUGETION IS DONT PURCHASE KENSTAR PRODUCT THAT PRODUCT IS VERY BAD & SERVICE IS NOT...

I have purchased a water purifier [Serial Nu.[protected]] of Kenstar company during the offer period. Earlier it was working fine but since last 15 days having water drain issue [Water not purified] and after 2-3 days of this problem,Tab of this purifier has been broken.
I have lodged a complaint regarding these issue on dated 14-05-10 with complaint number is "THA[protected]", Maximum time 24 hours told by executives...

replacement of cooler pump
Dear sir/madam
Here I want to bring to your notice that I have purchase a Kenstar little cooler-DX from Prabhat electricals Hospet on feb 28, 2010. after 1 month cooler pump not working, give a complaint to purchased shop, and they register the complaint in kenstar -hub[protected], after 2 week one technician came and concluded that motor is gone. technician is told with in two days i came back and replace...

Re-post
1st Posted:[protected] by Anant Kumar

Dear Sir,
I have a washing machine of Kenstar Model LF0210, I was register a complain at call centre they give me Complain No. RN 50331026 one service Engg. came at my home but he refuse the belt is non availably in service centre, then I visit in service centre Mr. Boby told me that you scrap the machine because kenstar is not support the spare parts, then I visit...

from the day of purchase the food processor we bought is not working due to technical fault. when contacted the agency (KALPANA MARKETING AGENCY) from whom we purchased the product is not accepting their mistake and directed us to the call centre by providing their toll free number. when we spoke to the executive (MR SAGAR) on the toll free number ([protected]) He provided us a complained number (THA[protected]) assuring us the satisfaction...

I have purchased the Videocon Kenstar Model no KFW6OCE1-MKK SL NO[protected] From Anil Radio& Electric Pvt Ltd b.o.175 Sarojni Nagar Market New Delhi-23 On 25.04.10and i received the dlivery demaged body on complaint he has changed the machine and delivered the another one and that is not cooling. Man came from videocon for Demo on 04.05.10 told that service centre team will come tomorrow on05.05.10...

The pump of my Kenstar cooler purchased a month back is not working.
I complained to customer care on Sunday 25 apr about that. They gave me a complaint number - HYD[protected] and told in 24 hrs it'd be done.
Next day noone contacted me. I enquired again. They again wrote a complaint as they'd a mistake in amy address. HYD[protected], an excuse to delay for it another day.
Noone appears even next day, Now they've...

This is in continuation my earlier complaint lodged online reg. the pump of the Kenstar room cooler, which is not in working condition. Since the room coller is in warrenty up to 29.04.2010. Customer Care No. mentioned on the cooler is not been operated/attended by any one. The authorised dealer M/s Yash Electronics, Mohan Singh Market is told me to approach Consumer court. In this regard I would like to mention here that the process of going...

Hi Team,

This is Bhasker Yadav, we have bought a Air cooler on saturday night and we have taken home and tried to start the air cooler.
And to our surprice Air cooler motor is not working. My family members were really surprised to know that Air cooler was not working.

I can assure you the local made once will run for sure. so what is the use of buying a branded one.
One more surprise is the numbers...

Commitment Not honored by Kenstar Customer Service
We are currently using Kenstar Air Cooler Model # 9704C. WE registered a complain on the 9th April 2010 Complain # THA -[protected] the Technician came to inspect said the water pump is out of order the company will replace as it is in warranty. Post that no one came we tried to follow up however a new complain was raised with our acknowledgement. few days later another technician came...