Kenstar Complaints & Reviews

Service personal attended ; Water Level Switch/ Pressure Switch not functioning so Machine is not working. Spares not available.They are trying from market since one month. So service is very poor . For want of small spares the Machine (Investment) is of no use.
Complaint No. THA [protected]

I have Purchased Kenstar Food Processor on 24th april,2010 From VASHI(Hypercity) Mall. I brought it to my place at Nagothane. I was assured by the sales person for the Demo & Installation. Since it is part of the warranty , till date I have not yet opened the Box. After so many Call centre follow ups nobody has turned up yet to my place.

My Cash Memo for the Purchase is 3110 dated 24/04/2010 at HyperCity. Whenever I called they promise me for the visit and nobody turned up for the same. The Call centre ticket Nos. are CHA[protected], THA[protected], THA[protected]. The contact Person at Hypercity is Ms. Jagjit Kaur. Her contact No is [protected]. Nobody is responding. My details are with Hypercity in the register.

Request to Expidite the same. My Address is BM-138, PETROCHEMICAL TOWNSHIP, NAGOTHANE, DIST - RAIGADH, TAL : ROHA. PIN - 402125.

Dear Sir,



Your representative called us on 16th June 2010 in Land line numbers[protected] &[protected] and gave his time to visit our house on above issue.



Neither he visited nor he informed us about his non-coming.



IS IT THEY WAY YOU WORK?????


I am sorry to say that M/S Kenstar is the worst organisation I have ever seen in my life. You have taken money in advance for after sales / warranty maintenance. If your organisation have minimum sense and shame, it will return me the money taken in advance.



Hope you understand what I said.



YOUR REPRESENTATIVE WILL NOW VISIT MY HOUSE AFTER I RECEIVE AN OFFICIAL COMMUNICATION REGARDING THE DATE AND TIME FROM KENSTAR. MY TIME IS WITHIN 6 TO 8 AM & 7 TO 9PM ON WORKING DAY, AND ANY TIME ON SUNDAY WITH PRIOR INFORMATION. I HAVE MY AGED PARENTS AT HOME. AS I HAVE NO FAITH ON YOUR INTEGRITY I CAN'T ALLOW YOU WHEN MALE MEMBERS ARE OUTSIDE HOME.



Please do accordingly and let me know about your intention towards the service for which you have already taken money and paid salary to your officials.



Regards





Debasis Debnath

[protected]


--- On Wed, 16/6/10, customer care <[protected]@vgmail.in> wrote:



From: customer care <[protected]@vgmail.in>
Subject: RE: Maintenance of Split AC KOL[protected]
To: "'debasis debnath'" <[protected]@yahoo.co.in>
Date: Wednesday, 16 June, 2010, 3:33 PM


Dear Customer,





We deeply regret for the Inconvenience caused to you.

We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.

We respect your patience.

Please grant us some time so that we can do the needful at the earliest.





Thanks & Regards,
Sabir Malik.

Customer Service Dept.
Videocon Industries Ltd.





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.









[protected][protected][protected][protected]

From: debasis debnath [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, June 15, 2010 2:18 PM
To: customer care
Subject: RE: Maintenance of Split AC KOL[protected]



Kind attention to Sri Chirag Panchal



Dear Sir,



We are still at dark regarding the service of the AC machine. We already paid the amount at the time of purchase. YOU ARE AVOIDING THE RESPONSIBILITY.



NO ACTION FROM YOUR END IMPLIES THAT YOU ARE REQUESTING ME TO GO TO CONSUMER FORUM TO LODGE A FILE AGAIST KENSTAR. Case will be filed on 21st June if your official does not turnup after proper over-phone communication.



Thanks & regards,



Debasis Debnath

[protected]



--- On Sun, 13/6/10, customer care <[protected]@vgmail.in> wrote:


From: customer care <[protected]@vgmail.in>
Subject: RE: Maintenance of Split AC KOL[protected]
To: "'debasis debnath'" <[protected]@yahoo.co.in>
Date: Sunday, 13 June, 2010, 12:37 PM

Dear Customer,





We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

We deeply regret the inconvenience Rendered by our Services.

Further to Your Concern we have forwarded the Issue to the Concerned Branch.

And Assure You That an immediate Step would be taken in this Regard,

Our Branch Service Engineer Would Definitely gets back to you at the earliest.





Thanks & Regards,
Chirag Panchal.

Customer Service Dept.
Videocon Industries Ltd.







Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.











[protected][protected][protected][protected]

From: debasis debnath [mailto:[protected]@yahoo.co.in]
Sent: Saturday, June 12, 2010 10:54 AM
To: customer care
Subject: RE: Maintenance of Split AC



Dear Sir,



Today is the 4th day that you send the Call number.



WOULD YOU PLEASE TELL ME HOW MANY DAYS YOU TAKE TO COMPLETE A CALL.



Thanks and regards,



Debasis Debnath

[protected]



--- On Tue, 8/6/10, customer care <[protected]@vgmail.in> wrote:


From: customer care <[protected]@vgmail.in>
Subject: RE: Maintenance of Split AC
To: "'debasis debnath'" <[protected]@yahoo.co.in>
Date: Tuesday, 8 June, 2010, 10:42 AM

Dear Customer,



Your complaint has been registered and our engineer will get in touch with you as soon as possible.



Complaint id: - KOL[protected] , KOL[protected]





Thanks & Regards,
Chirag Panchal.

Customer Service Dept.
Videocon Industries Ltd.







Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.











[protected][protected][protected][protected]

From: debasis debnath [mailto:[protected]@yahoo.co.in]
Sent: Monday, June 07, 2010 11:01 AM
To: [protected]@vgmail.in
Subject: Maintenance of Split AC



Dear Sir,



We have two ACs at our home from Kenstar. One is 1 Ton & the other is 1.5 ton. These are under warranty (10 months before purchased).



We found the AC are not cooling as earlier. There was no Maintenance done from your end till date from the date of purchase. So we request you to kindly arrange for a maintenance at the earliest.



Address: Debasis Debnath

333-C Bansdroni Road Kolkata 700 070

Phone No:[protected],[protected], [protected].

regards,





Debasis Debnath

Sir, I have purchased New Kenstar Microwave Oven of model MWO-OM-20-DGQ on31.5.2010 vide cash bill no14071 dt.31.5.2010 from M/s Sri Venkataramana Arcade,Trunk Road, Nellore-524001 (AP).
the product is not working. Thematter was complained through toll free[protected] and was regd.che[protected] again reminded to[protected]
on 6.6.2010. So far nobody visited for repair. My address is No.36,6th street,United Constructions , Periyarnagar.Madipakkam.Chennai-600091. my cell no [protected] and land phone no[protected]. As the product is in warranty, I request you to kidly arrange send the rep. for immediate repair to put the unit in usage ciondition.

A.V.Ramanujam

kenstar refrigerator purchased in june 2008 has no cooling and no ice formation. On complaint technician says there is leakage of gas and requires filing and charge of Rs.1400/- has to be borne by us, eventhough the waranty for compressor is for 5 years.

I had purchased a Kenstart Slimline air cooler last year from Raj Kamal electronics showroom at Chikkapally, Hyderabad. The motor broke down and a complaint was given on 28th May 2010. Its 4th June 2010 and no response from the Kenstar team. Repeat calls gives no response. Their manager, Ram Singh's number in Hyderabad is never picked up.
Very upset with the quality of the product and service, one of the worst companies I have come across. They should learn from companies like Samsung & Whirlpool. Just goes to prove that Indians still look at one billion one time customer and not interested in building loyalty by repeat consumers.

June 1st, 2010

Dear Sir/Mam,

We have purchased an Air cooler of Kelvinator brand from your company delaer name Sangam Steel, Vashi on 25/4/10 (Cash Memo No. - 5963).

On 30th April, 2010 we faced the problem from the cooler.

Your executive Rajkamal visited the house and said the problem is from blower and we would replace the same in a day's time. Later we called him 'n' number of times (record has been made through postpaid card), but he has exceptional excuses.

On 6th May'10 asked us to talk to Mr. Anvar - [protected] another executive of your company; we spoke to him he said the cooler would be repaired by 9th May,10. But to no avail, my cooler is still suffering and because of that the entire family is suffering.

Dealer had lodged the complaint several times, even I did that and the complaint n umber is THA - [protected]. Till date the executive from your company, your distributor and your dealer are playing around and no work has been done.

I request you to take tings forward and get my cooler changed, because if in summer the cooler is of no use then its of no use anytime else as well.

Kindly take this mail on serious note, or else i have to go to consumer forum and that would screw up your brand - kelvinator as well as Videocon - parent company brand also.

Regards

Deepti Arora
[protected]/[protected]

Dear Sir,

I have purchased a new Kenstar Air Cooler Model No CT 9924 on 30th April 2010. but it couldn't completed even 15 days and its fan got damaged.

On 13th May 2010 i lodged a complaint vide no THA [protected] on helpline no [protected]. On the very next day one technician has visited my home, checked the cooler and informed me that its fan has been damaged and promised me to repair it within two days but he did not come back.

On 26th May 2010 i again lodged another complaint vide no THA [protected].

Now more than 15 days have been passed and nobody has come till date to resolve this issue even i havn't received any call from the company/service centre.

Now the scene is this, when i call customer care/service centre and they used to give the commitment to get this resolved within 24 hours.

I do not know when this 24 hours will get finished and my cooler get repaired.

Hence I request you to do the needful at the earliest.

Regards,

Atul Pathak
[protected]

Recently we bought a Kenstar Cooler named Kenstar Climatiser from Garg Electronics,Berkhera Bhopal worth Rs.6400/-.But soon after getting & using the same we saw that the mesh on the three sides of the cooler were not getting wet by the Pump.We thought it was a temporary problem but after 6 days we had to complain the distributor(Garg Electronics).He assured us that he would be sending company officials or someone to mend the cooler.But it has been 3 days & we are stilll suffering from the heat.
I request you to plese look into this problem because even after paying the full amount & getting new cooler we arent getting the services as desired..

Regards
Kunal Chatterjee
[protected]

i,m rakesh agarwal from howrah West Bengal i purchase a KENSTAR ( VIDEOCON) split AC dated 26/04/2010 from south city spencer's mall.
Modal no: kus52ce1-tkkidu/tkkodu. this is a videocon product & videocon service is very lower then low...
i talk to Mr Ranjan Ghosh videocon AC Department (Kolkata) his mobile no. [protected] & Mr. Niogi is a service center partner of videocon his no. [protected] Mr Niogi said me first before instlation full payment paid then we are service provide otherwise we can't give u instlation service. can any one conform me this is right?
rakesh agarwal
[protected]

ONE MONTH BEFORE I WILL PURCHASE KENSTAR COOLER DT 26TH MAY AFTER TWO DAYS COOLER IS NOT WORKING PROPERLY SO MANY TIMES I WILL COPLAIN ABOUT THAT IN CUSTOMER CARE & DELAER ALSO BUT STILL NOT SEND ANY TECHNICIAN EVRY TIME CUSTOMER CARE TOLD ME AFTER 48 HOURS TECNICIAN IS COME ONE MONTH IS COMPLETE BUT TECNICIAN IS NOT COME I HAVE SO MANY PROBLEM MY SUGETION IS DONT PURCHASE KENSTAR PRODUCT THAT PRODUCT IS VERY BAD & SERVICE IS NOT GOOD THANKS

I have purchased a water purifier [Serial Nu.[protected]] of Kenstar company during the offer period. Earlier it was working fine but since last 15 days having water drain issue [Water not purified] and after 2-3 days of this problem,Tab of this purifier has been broken.
I have lodged a complaint regarding these issue on dated 14-05-10 with complaint number is "THA[protected]", Maximum time 24 hours told by executives to me to resolve this issue. This complaint number is still open without any action,Also I have called lot of times on daily basis at the customer care number [[protected]], talked many care executives like Radhika,Tushar,Pradeep and Nitin etc.They assured me that it will resolved today on priority basis, but after assurance problem still persists.Is there any time limit to resolve the complaint because my complaint is open since 10 days.
I am too upset for this type of service, so I do not want to use this more,Looking for change with some other brands.

Thanks:
Sanjeev Yadav
[protected]

replacement of cooler pump
Dear sir/madam
Here I want to bring to your notice that I have purchase a Kenstar little cooler-DX from Prabhat electricals Hospet on feb 28, 2010. after 1 month cooler pump not working, give a complaint to purchased shop, and they register the complaint in kenstar -hub[protected], after 2 week one technician came and concluded that motor is gone. technician is told with in two days i came back and replace the motor, after nobody came, and call number of times to customer care services and they also not responded again i gave a new complaint. with in 30 days motor got damaged after 1.5 months they are not replacing still problem is there.
Max working condition of cooler is 30 days. ( new cooler). after summer what is the use of cooler?
Please note this complaint and follow up kenstar people and take a action on them.

Re-post
1st Posted:[protected] by Anant Kumar

Dear Sir,
I have a washing machine of Kenstar Model LF0210, I was register a complain at call centre they give me Complain No. RN 50331026 one service Engg. came at my home but he refuse the belt is non availably in service centre, then I visit in service centre Mr. Boby told me that you scrap the machine because kenstar is not support the spare parts, then I visit the shop they gives me a Mobile No. of Mr Rohi [protected], he is incharge of service of kenstar. He told me shortage of spare parts but he will arranged the belt within 7 days. after 7 days, he told me wait for 20th April, after 20th April he does not receive my call. kindly help me/ reply urgently on [protected]@yahoo.com
thanking you.

from the day of purchase the food processor we bought is not working due to technical fault. when contacted the agency (KALPANA MARKETING AGENCY) from whom we purchased the product is not accepting their mistake and directed us to the call centre by providing their toll free number. when we spoke to the executive (MR SAGAR) on the toll free number ([protected]) He provided us a complained number (THA[protected]) assuring us the satisfaction at the earliest in a very casual and sarcastic tone.
waiting for the executive to come and see the product, 2 days had already passed, we get a call from mr desai (supposedly an executive on field for kenstar) assuring us his visit on sunday though time was not assured by him, we passed the whole day doing nothing but awaiting a knock on our door by mr desai and we are still waiting.......................i dont know what to say here but i called the toll free number again and i got a new complaint number (THA[protected]) and a number of some incharge MR SALIM who supposedly deploys these executive on field but when contacted this executive (mr desai) again we got the same answer!................... i dont know what to do have i lost my MONEY TO THEM!! I DONT KNOW WHOM TO APPROACH...........people are just finding excuse to escape with a fraud. THERE IS NO AFTER SALES SERVICE AT ALLLL........................PLEASE HELP ME I SPENT APPROX 4000/- RUPEES ON IT JUST TO FIND THATS ITS A SCRAP.

I have purchased the Videocon Kenstar Model no KFW6OCE1-MKK SL NO[protected] From Anil Radio& Electric Pvt Ltd b.o.175 Sarojni Nagar Market New Delhi-23 On 25.04.10and i received the dlivery demaged body on complaint he has changed the machine and delivered the another one and that is not cooling. Man came from videocon for Demo on 04.05.10 told that service centre team will come tomorrow on05.05.10 .but Nobody has come to see the AC Please take the necessory action on priority


Narendra Kumar Chikara
Z-7 Phase -5 Aya Nagar
New Delhi-47
[protected]

The pump of my Kenstar cooler purchased a month back is not working.
I complained to customer care on Sunday 25 apr about that. They gave me a complaint number - HYD[protected] and told in 24 hrs it'd be done.
Next day noone contacted me. I enquired again. They again wrote a complaint as they'd a mistake in amy address. HYD[protected], an excuse to delay for it another day.
Noone appears even next day, Now they've given me a number of service center: [protected] which noone picks up.
So, I'm beginning to think noone is interested to repair my cooler.
It's causing me a lot of inconvenience.
Please take some action over this.

This is in continuation my earlier complaint lodged online reg. the pump of the Kenstar room cooler, which is not in working condition. Since the room coller is in warrenty up to 29.04.2010. Customer Care No. mentioned on the cooler is not been operated/attended by any one. The authorised dealer M/s Yash Electronics, Mohan Singh Market is told me to approach Consumer court. In this regard I would like to mention here that the process of going to consumer court will be initiated after the date of warrenty over, before this I have to convey my idea to company.

Hi Team,

This is Bhasker Yadav, we have bought a Air cooler on saturday night and we have taken home and tried to start the air cooler.
And to our surprice Air cooler motor is not working. My family members were really surprised to know that Air cooler was not working.

I can assure you the local made once will run for sure. so what is the use of buying a branded one.
One more surprise is the numbers of service centers mentioned in the booklet are wrong, again a great surprise from my family members.
At home people were even thinking to a extent to check if this is a duplicate one.
We bought this in a TMC begumpet. Now today morning we made a complaint going personally and the got it replaced.
I had to take half a day leave.
Now we have to check if this is a orginal one or not.
My relatives have come for a 2 days holidays and they were really in bad state for this summer.
so we had a very very bad experice with this ken star air coooler,

now i need a compensatsion to all this, humiliation, my leave. pain etc.

So please contact me on my mobile to discuss all this. 91 - [protected].
this is very important. otherwise i need to go to other higher levels to take up this issue.

Commitment Not honored by Kenstar Customer Service
We are currently using Kenstar Air Cooler Model # 9704C. WE registered a complain on the 9th April 2010 Complain # THA -[protected] the Technician came to inspect said the water pump is out of order the company will replace as it is in warranty. Post that no one came we tried to follow up however a new complain was raised with our acknowledgement. few days later another technician came gave us the same feedback. Till date the issue is not resolved when I checked with customer service on 25th April 2010,we realized that the complain was cancelled. So we got a new complain number - THA-[protected] and TAT of 24 hours. This how a they treat a Consumer using Air coolers.
Dhiraj Bhatia
d.[protected]@gmail.com