[Resolved]  Kenstar — Issues with New Kenstar Geyser and no after service provided

Address:

Bangalore, Karnataka, 560043

Unfortunate to have purchased a Ken star geyser on 3 Oct 2016. Post installation by Ken star on 16 Oct, I have realized that I have been cheated completely by Ken star. The product sold to me is a defective piece and in the past 6 months since installation the geyser has been non functional 4 times and unusable for 4 months.The tank has been replaced within a month o[censored]sage, Followed by the coil and another part in Jan. Now in Feb, I am facing the same leakage issue. Despite informing and speaking to Mr. Ramesh, Mr. Satya, Mr. Deva, Mr Rajiv and your customer care there has been no action taken to replace the product. The technician form Ken star has spoken to all the three in my presence informing them of the high degradation and defect of the product. However based on the response it seems that Ken star seems to be more interested in frauding the customer.

In the past 3 month, I have spoken to Mr Rajiv who has been only committing to a replacement however there is no update. I spoke to you last week and today you behave as if you are speaking to me for the first time. You do not even have the decency to reply to the phone calls and messages even after you commit to get back to me.

Do I need to go to the consumer court to get what is needed to be done ?

Below are the Service tickets raised
BAN[protected] – 16 Dec 2016 – Tank replaced
BAN[protected] – 4 Jan 2017 – Parts replaced
BAN[protected] – 19 feb – No resolution yet

Produce purchased – 3 Oct 2016
Product installed- 16 Oct 2016