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Kent RO

[Resolved]  Kent RO — Kent RO is not working

Address:Chennai, Tamil Nadu

I have brought Kent Ro from 6 months back. The Kent RO was working without any issue for the first month only after that issue started with the machine. Service Engineer came to our home and informed that membrane issue first time after 1 week he replaced the membrane. Next month itself again membrane issue happened and again SE said that sensor and replaced. The most recent issue again the kind RO is not working on Jan 3rd. SE said again membrane and they will replace the same. As of now member is not replaced and Kent RO is not working. We have Bala from Kent, who Service Delivery manger for Chennai. He assured that today the membrane will be replaced. I tried to reach but is not answering the calls. Contact:[protected]. AMC: Aqua water solutions. I have all the bills and compliant receipt about the issue. If you unable to resolve the issue. I need to take different action as Customer can do. Thanks & Regards, Y. Shiva Kumar [protected]
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Aug 7, 2021
Complaint marked as Resolved 
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Comments

Hi Shivakumar,

We deeply regret the inconvenience caused. We tried to contact you on your given number but the call was not responded, may you busy that time. Further, we would request you to provide your alternate contact number. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Reply
Hi Shivkumar,

Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards
Team Kent
Reply
Hi Shivkumar,

As per our service department, your query is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards
Team Kent
Reply

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