Kent RO Complaints & Reviews

I have KENT RO and have taken AMC last year. Since last 3-4 months regular problem is coming and each time have to register a complain. Each time a engineer comes and changes something and goes away. After some time again some other problem arises. Today also water purification has stopped and have to register a complain[protected]. After requesting to customer care, have received the no. of area manager( Mr. Sandeep Sharma-[protected]) but he did not picked the call after several calls. It seems that the KENT RO is using poor quality of materials for the repair which causes problem to customers . Request to look into the matter and stern action should be taken against the company as well as the person who is involved in using such defaulted material.


SAKET KUMAR

SECTOR-82
NOIDA
[protected]

I purchased a kent water purifier from reliance digital vashi navi mumbai on 20 july 2013 after complaint at their service provider m/s krupasindhu enterprises bhandup mumbai on 8/3/13 for a nonworking water filter, till today no service is given to us and the same has not been servised though it is under 1 year gurantee period.This is extremely serious.

I bought a KENT RO with TDS controller on 26th Mar 2010 from M/s SAKI TECHNOLOGIES Chennai dealer and have since then incurred frequent maintenance expenditure to keep the system working. Only in the last six months the following items were changed 4th July 2013 sediment filter, carbon filter, & service 1150.00 bill 1183 from SAKI TECH 8th July 2013 spun filter 350.00 bill 1187 from SAKI TECH 12th Sep 2013 RO membrane filter 2550.00 bill 1430 from SAKI TECH Today since there is no output I called the technician from SAKI TECH who inspected and said the following need to be replaced Diaphram Pump Rs 1500.00 RO membrane filter Rs 2500.00 Service charges Rs 350.00 Total Rs 4350.00 RO membrane was changed only on 12th Sep 2013, but he says the guarantee is 3 months ! Iam unable to reconcile to the fact that a system costing Rs14, 000, requires Rs8000.00 to be spent in 6-8 months to keep it working especially when we are using corporation water (tds 250)and not bore well. Definitely the quality of spares is suspect and I had the system checked and arranged for replacement of the membrane and sediment filter (both replacable type not KENT) and the pump was not faulty as alleged by kent mechanic. Now the system is working satisfactorily I placed so much faith in their product based on the high profile advertisement in the dailies and this is belied. M Balachandran

Dear sir, we are facing very frequent out put water continoulsly but there is no correct service from your service department we are listening your brand has very good reputation in the market but your service department is very poor we are purchasing just six(6) months back this is the fourth complaint in these six months so kindly give the proper service so try to understand my problem and solve it geninuly.

Our institute has purchased one no. Kent R.O. Water Purifier Elite - II, Cap. upto 50 ltr. Per Hour on dated 23/8/2013, but till date not a single engineer approach us for service for the same. So please send an engineer for service at the earliest. You are requested to respond at the earliest, but till date you have not responding and it is not a proper way to satisfy your esteemed customer. Today we have also contacted your customer care number various time, but it disconnect before any response and also send an SMS but you replied for DEMO.But we have complaint regarding servicing of R.O. Water Purifier. We have about 200 girls trainees and they require pure drinking water for which we have purchased kent R.O. Water purifier. Model / Machine No. - KR[protected] Address:- Savitri Bai Phule Industrial Training Institute Gokhle Road, Mori Gate, Delhi-110006. (Near Kashmiri Gate Metro Station ) (R.K. Sharma) Principal ITI MORI GATE Cont. No. [protected]

Sir/madam, The machine is not working properly and water is overflowing and the mechanic that dealer sends has been coming to repair the machine thrice already and he is not repairing it and everytime he visits there seems to come a new fault in the machine. Kindly see into the matter at the earliest as we have been facing the issue from quite a long time now .Kindly contact me at [protected] and mail me at [protected]@gmail.com regards, Kiran Singh

Hi,
We bought the Kent Supreme RO product in Dec-13. Since then, this is the sixth service complain that we've logged.
We were of the opinion that Kent RO systems are t best in India and Kent Supreme is the state of the art system which has been introduced. However we are very dissatisfied with the product and tired of logging the complaint every other day.

First of all, you mention that the Kent Supreme is a zero water wastage product. However every one hour at least 3 buckets of water is wasted. Upon checking with the engineer we were informed that this is just a marketing strategy and the water will be in any case wasted.
Secondly, every couple of days. The product dies down and does not provide water.
This is the 5th time a part has been replaced.

This is utter nonsense, the service is provided only until the warranty period. I'm sure this RO would be a complete waste after the warranty period even though it still is.

I would like to place a request for the product return and refund of money. It's better to buy another company's product, which works well enough. This is something we know from experience.
Please consider the same and treat this as urgent.
Regards
Arvish1 Kumar
Ph:[protected]
B-103, Silver Nest Apartments
Sector - 16B, Dwarka
New Delhi-110075

I have bought Kent Pearl in December 2013 and facing problem of leakage in January it stopped automatically, when executive came he says don't fill water above a certain level. We follow the same but in 12th February water started leaking from all sides we just helpless. I filed complaint on 13th February but still past week we didn't get any response and we have to buy water from store. Very Bad service we want replacement...

Hi, This is regarding the Complaint No is[protected]. This has been going on for months now that problem hasn't been resolved on the New Kent RO Machine. Request to please refer to below Mail trial which I have been communicating to Kent but not seen any professional approach towards the resolution of the issue. I am putting here the mail trail as below for your complete undersatnding... <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Rakesh Yadav · · Today at 7:10 PM To · service Two Kent Executivesvisisted again on 8th Feb Saturday and replaced the filters and Membrane etc. Kept the unit underobservation since Saturday but still machine is not delivering clean water evenafter 10-15 times water replacement and refill of the tank in thehope of clean water. Now enough is enough, myhouse is not the R&D Ceter of Kent, Now it's time to act and replace themachine with a new one as the machine has never worked since day one and youguys have been just waiting time. Request to act ASAP. Regards, Rakesh Tel-091-[protected] From: Rakesh Yadav <[protected]@yahoo.com> To: service <[protected]@kent.co.in> Sent: Saturday, February 8, 2014 12:42 PM Subject: Re: RE: Kent RO Faulty replacement Two of the Kent Servicereprsentatives visted my place again and again checked the water flow and waterparameter. They again found thatwater from Kent RO is not clean. This time also KentExecutive came without any spare. Every time new person visits and do the samesettings on the R.O and accept that water is not clean from RO. The executives vistedlast Saturday "One Week back" and promissed that they will be comingnext day with spares and also a spare RO as a replacement if problem is notresolved with spares. The R.O was disconectedand still lying out waiting for KENT Executives. I don't understand atall what kind of process and professionalim followed by KENT. I can't offored to waitand any more visits from Kent for the same thing. It is just getting waist ofmy time. Please don't force me totake some uncomfortable decision. I have been waiting fornow months to get the issue resolved without seeing any professionalism fromKent. Please arrange thereplacement of the Unit with New one without any further delay to avoid Damageto the Kent Brand Image. Regrads, Rakesh Tel-091-[protected] From: Rakesh Yadav <[protected]@yahoo.com> To: service <[protected]@kent.co.in> Sent: Friday, January 31, 2014 1:15 PM Subject: Re: RE: Kent RO Faulty replacement Hi Kent team, I have been waited for quite long now. Problem is still not resolved after so many calls and followup. I would urge to get the issue resolved at utmost priority to maintane your brand image. Customer by Kent Ro for pure drinking water not to add a junk box in the kitchen. Regards, Rakesh [protected] Sent from Yahoo Mail on Android From: service <[protected]@kent.co.in>; To: Rakesh Yadav <[protected]@yahoo.com>; Subject: RE: Kent RO Faulty replacement Sent: Tue, Jan 7, 2014 4:13:01 AM Dear Customer Your Complaint No is[protected]. Thanks & Regards Customer Care Team ________________________________________ From: Rakesh Yadav [[protected]@yahoo.com] Sent: Monday, January 06, 2014 10:20 PM To: sales Cc: service Subject: Kent RO Faulty replacement Hi, This is regarding the Kent RO water purifier product(Kent Excell+ Mineral RO) Serial No: KR[protected] This RO was recently installed on Nov 2013 but it is still not providing clean water even after multiple visits of the Kent repersentatives. Every time executive comes and set some settings and says within two days you should be getting clean water. This time last week carbon filter was changed and was expecting to have the clean water. We have been throwing away the water in the hope that clean water will be delivered by Kent RO from so many days and weeks. I have lost my patience and all hope for clean water from this this piece of box. I spent 16000 RS. on Kent RO for pure water not for spoil my happiness, I am totally fed up with the Kent RO Box. In last two months Even after so many visits and waiting in the hope of pure clean water I would urge to get the unit replaced ASAP. (Please no more settings and part replacements). This device has never worked since installed and I have been just waisting my valuable time in cordinating and calling Kent. The RO should be completely repalced with a brand new one. I do not expect this kind of new unit as faulty unit from Kent and on top of it such a bad experience. This is now the matter of Kent RO Brand itself. Hope to see the new replacement unit before the weekend. Regards, Rakesh Yadav Tel-091-[protected]

Hi, I bought Kent Pride RO yesterday and first of all the claims made by the vendor(Life Mantra) were wrong like we can adjust TDS etc. After the sale was done he said he's not a technician and secondly I had to pay ₹1600 for the installation. Is the price justified? Really feeling cheated and bad. My friend recommended HUL RO because of their superior services but it was my bad to decide against him. Anurag Gupta [protected] Goregaon East Mumbai

Dear Sir/Madam, I had purchased a KENT Gold purifier 5 months back. Now there is problem in water purifier, so we had called to customer support office NCR[protected], they had given me another number ([protected] manoj pandey). Now, Mr. Manoj pandey never respond and attained any call. We are facing the problem till 3 weeks, and now we are drinking common supply water. We had tried many time customer service they always responed call...

I purchased a Kent Water purifier in the year 2012 and after completion of more than one and half years they have not done the service though I have many times called them (customer service personnel) Sri.Srinivas [protected], but not have responded till date. This is the state of affairs of kent service.

Hi!, I stay in ATS Village, 1683, Sec 93A, Noida-201304. We have been using KENT RO for the last 5 years and have taken a AMC also from them. I am really sorry to say that these guys are really harassing customer My RO was not working and i complained of 21st Jan 2014, the engineer came the same day checked and said that one part of the Machine not working replaced and went. He told my mother to drain all the water and after that it would work fine. My Mother did all and when i came home she said the water was still very bad. On 22nd Jan 2014, i tried calling them but dint get through there number and finally on 23rd Jan 2013, i got through and registered the complain again. The engineer came and said the Filter and the membrane has to be replaced as the same have gone bad. Since our Membrane was in warranty we asked them to replace the same. They checked in there systems and said that our membrane warrant expired on 21st Jan 2014 and we have to pay the money in full. I am really aghast by the behavior of the Kent service people and they are taking all o[censored]s for a ride, The engineer very well knew that there was a issue with the membrane and he dint say anything on the 21st Jan 2014 as that day, he had to change the membrane free of cost. I spoke to the Area manager, he said he cannot do anything and we have to speak with the call centre. The call centre gave me a number of Mr. S S Chauhan and he seems to be very busy, not picking up our calls. I do not know who to complain. The Kent guys are really taking us for a ride. I need someone to help me out to reach to Mr. Mahesh Gupta and to tell him what wrong practices people are following in his company and want my Membrane to be replaced.

I have your smart gold purifire product which is i purchased in 25/09/2013. No one is coming for service from my choice electronics ulhasnagar. i have alredy called them to service.i have contact them from 1 month but there in no positive response is coming from them. please kindle take action on them othervice i am going to take legal action on them.

I have purchased Kent RO purifier on 4th Sept, 2013 and from that time onwards I am facing some or the other problem with Kent RO purifier. Even I was charged Rs 1000 for the replacement of electric choke as the agency told that there is no warranty for electrical parts after 03 months. It is requested to look into the matter and Kent should replace my Kent RO purifier with a new one as the product is defective. This is basically cheating on customers and also harassing the customers. I will never recommend anyone to buy to Kent. Regards Pallavi mobile no [protected]

I have brought Kent Ro from 6 months back. The Kent RO was working without any issue for the first month only after that issue started with the machine. Service Engineer came to our home and informed that membrane issue first time after 1 week he replaced the membrane. Next month itself again membrane issue happened and again SE said that sensor and replaced. The most recent issue again the kind RO is not working on Jan 3rd. SE said again membrane and they will replace the same. As of now member is not replaced and Kent RO is not working. We have Bala from Kent, who Service Delivery manger for Chennai. He assured that today the membrane will be replaced. I tried to reach but is not answering the calls. Contact:[protected]. AMC: Aqua water solutions. I have all the bills and compliant receipt about the issue. If you unable to resolve the issue. I need to take different action as Customer can do. Thanks & Regards, Y. Shiva Kumar [protected]

I had ordered a Kent pearl machine online & it has to be shipped to Chaibasa which is 55-60 km from Jamshedpur. While ordering it, kent was not having any condition for installation charges, but after ordering it kent has forced me to pay installation charges of worth 400 to 800, their executive & sales manager are not bothered about customer. Because it's a remote location & I had already paid 16, 900, I was having no option rather than paying them the charges, but it's totally not professional. I want it to be addressed. Contact me @ [protected]@outlook.com

I had purchased a Kent RO Pearl Model on[protected]. But it is not working satisfactorily since the[protected]. Problem with it is that when the tank full, machine is stopped, after that when we take water from it the machine is not ON. Repeated complaints to Kent RO Service center Mohali but useless. Service engineer visited two times. First time he told that it sensor will be changed but not change the same. Second time he said that the RO was not properly installed. He again re installed the RO but the problem still persist. It seems that your Service Engineers have no knowledge.Please get it repaired immediately. My machine serial no. KR[protected]. My registered Mobile no. [protected]

Sir I have complaint from my mobile to the local service provider in Tatanagar (Jamshedpur) Jharkhand about 10-15 days back. My kent RO which I brought from New Delhi 02 years before. Now it is not functioning well. Local service provider sent its engineer to my address for servicing, but the RO is still not working. Then I complaint to the service provider again on phone. They answered me very rudely ("MADAM AAP APNE RO KI SERVICING KE LIYE DILLI SE HI ENGINEER BULA LIJIYE, HUM YAHAN SE KISI KI NAHIN BHEJENGE" ) Madam you call to Delhi and demand for the Engineer, we will not sent any engineer from us. We were not expecting this type of statement from a reputed RO company. I will my complaint will be taken seriously, and I will get the service at the earliest.

This is regarding complaint lodge against Kent services taken twice in regard to the technical fault in KENT RO operating system in Rohini, Sector -16, New Delhi. Following complaints were made for your consideration 1) Complaint No. DIDT89620 - D13283819 Date : 15-Nov-2013 Employment Code No. : 9247 Name of the Employee : Mr. Bhupinder Singh 2) Complaint No. DIDT89620 - D13307250 Date : 05-Dec-2013 Employment Code No. : 9131 Name of the Employee : Mr. Omkar Singh None of the services provided above have found to be on the satisfactory part. Choke and tubes have been replaced unnecessarily. Our Kent filter is still in the non - functioning mode. Engineers sent across so far have shown irresponsible response towards customer satisfaction and have wasted our money as well as time which on the other part is not acceptable. They are not able to detect the exact fault in the purifier. Till date we have spent Rs. 2000/- on to the Kent service and still we are facing the same problem. I am really disappointed with your service.