[Resolved]  Kent RO System Ltd — RO not working properly

Address:Mohali, Punjab

I had purchased a Kent RO Pearl Model on[protected]. But it is not working satisfactorily since the[protected]. Problem with it is that when the tank full, machine is stopped, after that when we take water from it the machine is not ON. Repeated complaints to Kent RO Service center Mohali but useless. Service engineer visited two times. First time he told that it sensor will be changed but not change the same. Second time he said that the RO was not properly installed. He again re installed the RO but the problem still persist. It seems that your Service Engineers have no knowledge.Please get it repaired immediately. My machine serial no. KR[protected]. My registered Mobile no. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Hi Kulwant,

We deeply regret the inconvenience caused. Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent
Hi Kulwant,

As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
We have purchased 4 Kent Mineral RO Water purifiers for our company, ECDS at Cochin Special Economic Zone. These water purifiers are faulty in a time gap of one month. We had discussed with their team initially and were asked to switch over to Mineral RO water purifiers. Now, we are using only 60% of the capacity recommended and the equipments are becoming faulty at an interval of a month. We had added extra water purifiers before the water goes for purification with KENT but the situation has not changed much. We call up the Service Personnel who comes after 3-4 Days and for spares we have to wait for 10 Days. We are Totally dissatisfied with the product and services. This has taken a bad hit on us as we are answerable to the employees who are solely depending on this for drinking water after investing for higher end models.
Dear Sir,

We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

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