[Resolved] Kent RO Systems Ltd — Terrible quality products
New Delhi, Delhi, Delhi, Delhi, India
We bought the Kent Supreme RO product in Dec-13. Since then, this is the sixth service complain that we've logged.
We were of the opinion that Kent RO systems are t best in India and Kent Supreme is the state of the art system which has been introduced. However we are very dissatisfied with the product and tired of logging the complaint every other day.
First of all, you mention that the Kent Supreme is a zero water wastage product. However every one hour at least 3 buckets of water is wasted. Upon checking with the engineer we were informed that this is just a marketing strategy and the water will be in any case wasted.
Secondly, every couple of days. The product dies down and does not provide water.
This is the 5th time a part has been replaced.
This is utter nonsense, the service is provided only until the warranty period. I'm sure this RO would be a complete waste after the warranty period even though it still is.
I would like to place a request for the product return and refund of money. It's better to buy another company's product, which works well enough. This is something we know from experience.
Please consider the same and treat this as urgent.
B-103, Silver Nest Apartments
Sector - 16B, Dwarka
Complaint marked as Resolved
No step has been taken to resolve my complaint. My complaint was just answered with a phone call and with a call back assurance, which I'm still waiting for. I've written emails to the management and also have been logging in a complaint due to faulty product. I believe this can be verified from the company records.Management doesn't seem to be concerned. It's been a pathetic experience and this product is a waste. Almost all parts have been changed by the company, still in the warranty period. I'm afraid what will happen after the warranty period gets over. Dealing with Kent has been absolute dis-satisfaction.
KENT HAS NOT BEEN ABLE TO RESOLVE MY COMPLAINT IN ANY WHICH WAY.
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