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Kerala Water Authority Complaints & Reviews

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Updated: May 26, 2026
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Kerala Water Authority reviews & complaints page 24

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P
PT Gangadharan
from Thiruvananthapuram, Kerala
Aug 24, 2017
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Address: Kozhikode, Kerala, 673016
Website: Kerala warter Authority

Dear sir,
1. Refererence bill # 28261068 dated 08 aug 17& z28/766/d in respect of pt gangadharan.
2. The bill was handed over on 08 aug17, but it is yet to be entered in the computer to enable on line payment.
3. Every time one is required to ring up[protected], to get it entered to make payment. Most of the time no calls can be made to this # as it remains off road/engaged.
4. You are requested to kindly look into this so that services are efficient.

Yours faithfully,

Brigadier pt gangadharan
Blockage of drainage main hole on pattuvilakam lane, East Nada of Krishna swamy temple, Ambalamukku . We are not able to use toilet because of this blockage . Kindly do the needfull.
I will pay the bill by using e payment method, the process is successfully and debited my money from the bank but bill is not paid and also not shown on bill receipt
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    Col Padmanabhan
    from Manthani, Telangana
    Aug 22, 2017
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    Address: 695025

    My wife and i are living in this flat on rental basis. We travel to saudi frequently. I would like to therefore make additional payments to the bill, so as to cover the next one or two bills in advance. This is because i do forget at times, and don't want to create problems for myself.
    There is no provision in your system, giving me the option to pay more than the bill amount.
    This needs to be looked into and suitable options made available to a customer.
    Colonel l padmanabhan
    A Pipe line portion at Ambalathara Tottam Resident area has been broken & there is great water loss. It has been happening several times on the same spot which causes huge water loss especially at this drought times. Please do necessary action to stop water loss as soon as possible.
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      P
      pmgops
      from Cuddalore, Tamil Nadu
      Aug 16, 2017
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      I am a resident of chevayur, calicut and my consumer number is c28/655/d. Of late, the pressure of supply is so low that low lying areas are only getting somewhat normal supply and others like us whose houses are at a higher level are left in the lurch without regular supply. This was not the case earlier. Concerned staff are to be instructed to check this phenomena and arrange to release water with required pressure so that all the consumers receive normal supply.
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        K
        K.s. Baiju
        from Bengaluru, Karnataka
        Aug 15, 2017
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        Address: Alappuzha, Kerala, 688001

        Pl replace the broken pvc pipe lying in the waste water canal near by the st. George marthoma church west of ymca, , alappuzha. The length of pvc pipe of hardly 60 mtrs. This problem effects about 200 family from marthoma church to chathanad municipal colony. It also causes deseases. Pl. replace the pvs pipeline with a good quality pvc pipe cased by a G. I. pipe. Pl consider it as an emergencyI
        I am BABY K C Consumer I.D. [protected]. My shop is at Vazhakulam MJR/1358/N. The people took for rent is not paid my rent as well as water bill. So disconnect it as early as possible. The bill is every month going up and they are not willing to pay. So please urgently do it .
        Thanking you .
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          U
          unnikrishnaneck
          from Perumbavoor, Kerala
          Aug 10, 2017
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          Address: Ernakulam, Kerala

          My Consumer I D is [protected].
          While making e payments Rs 10 is additionally charged which I feel is not fair, as the amount is directly credited to your account without any deduction.
          More over, the workload of your staff is reduced through this process of e payment.
          Please review the procedure
          My cell number is [protected]
          [protected]@gmail.com
          Aug 10, 2017
          Updated by unnikrishnaneck
          Just now I received a call from cell number [protected] asking me to give details of my ATM card for refunding the excess amount collected.
          I feel there is certain issue which is fishy
          Kindly probe and revert
          Kindly be informing that the pipe broken and waisting more than 5 months in very near to water authority office in Ranny and we put complaints in many times and no response. its in main road. pls. do the necessary action.
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            S
            sajithasuresh suresh
            from Bhimunipatnam, Andhra Pradesh
            Aug 5, 2017
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            Address: Thiruvananthapuram, Kerala, 695012

            I have paid through online kerala water bill on 04.08.2017 rs.1180 plus 10 rs.10 online charges. Total amount rs.1190. From my account the amount has been debited. So kindly email to me whether the amount has been credited to kerala water authority.

            Consumer no. Kma/16407/d
            Consumer id :[protected]

            Thanking you,

            Sajitha

            My email id : [protected]@gmail.com, [protected]@gmail.com
            There is no water suppy in the region of Veeyapuram Karichal area since last 10 days. what ever the reason it is a serious offence stopping Drinking water for 10 days. National Human right commission can file a case against this crime.
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              S
              from Kayankulam, Kerala
              Aug 2, 2017
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              Heavy Leakage of pipe on Road at Venga, Near Sasthamkotta Rly. Station, in front of Myladumkunnu KSEB Transformer. Huge quantity drinking water flowing through Road. There are three points leakage and about thousands of liters water lost per day. One leakage is on the middle of road. Leakage is noticed from 31/07/2017. I informed our Panchayath Member this problem on the same day. So request your kind attention in this matter.
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                P
                Premnath Gopinathan
                from Delhi, Delhi
                Jul 24, 2017
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                Address: Kollam, Kerala, 691581

                Sir,
                I'm a resident of sakthikulangara, kollam, with water authority consumer no. Ska/836/d, temple nagar-411. For the last one week the residents in the locality are not getting drinking water. The complaint has been registered telephonically and also had entered in the complaint register. Till now the issue is not sorted out. Please do the needful at the earlest.
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                  S
                  Sarada Achari
                  Jul 3, 2017
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                  Address: Pathanamthitta, Kerala, 689641
                  Website: Kerala Water authority

                  Sarada Janardanan Achari, Mullassery Mannil, TB Junction, Kozhencherry
                  Consumer ID[protected]
                  Consumer No KZC/36/N
                  Meter No 18729/20
                  Opposite Government District Hospital
                  Kozhencherry
                  Pathanamthitta district Kerala state

                  Bill No 2717 0498 Route 1711-618 of[protected] for adjusted bill Rs 18, 508 + Rs 3820 = Total Rs 22, 328. Now received. I have regularly been payment the water bill and it appears there seems to be a problem with the water meter and/or reporting system. Kindly arrange to inspect and set right so as to avoid such instance in future and also check and advise the actual amount to be paid
                  Please see the attachment
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                    A
                    Ashraf Abdul
                    Jun 27, 2017
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                    Address: Ernakulam, Kerala

                    Sir,

                    Kindly get me the june call details of below mob no [protected] idea network.
                    Pls send the details below mail i'd
                    [protected]@gmail.com
                    I need to know lot o[censored]nnessassary call and somebody using without my presents
                    So i need this all details of incoming and outgoing calls details as soon as possible

                    I[censored] can arrange the send the last three month call details more helpful me
                    Pls do the need ful

                    Best regards,
                    Ashraf
                    Dear Customer,

                    Please write to us at [protected]@idea.adityabirla.com mentioning the dates. Also, you will get the details of outgoing call details. For further assistance you may also call our customer care helpline or call 12345 from your Idea mobile.

                    Regards,
                    Priyanka.
                    I am ajayan. Consumer no:kTM/3593/D
                    More than 10 day unavailability of in my locality. Poonkulam _ aanakuzhi road. Pls take nessessory action for this.
                    My contact no: [protected]
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                      K
                      Keetunara
                      from Bengaluru, Karnataka
                      Jun 16, 2017
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                      Address: 695024

                      I am a regular online payer of water usage charges as per the bills provided by the authorities. But in the bill provided on 06/06/2017 an amount of rs.6876/- is seen included as previous adjustment. On further inquiry, it is revealed that two previous readings are not taken and the reason mentioned is door locked. And after that two lapsed tenures, they entered a reading which showing that, during that period i had used that much water, that can be more than to fill a huge swimming pool. And based on that reading they calculated my consumption for the non readed period. This is quite unjust. Since the occupancy of the building, i never kept the gate locked till the date. There is not a leakage in the pipe line till date... And if i consumed the quantity as mentioned by the authorities, mu house will be under water... So the matter should be looked in to and i the unfair calculation should be rectified.
                      Jul 29, 2017
                      tpkavalam's response
                      Immediate attention
                      In Kanhirapuzha area we have water scarcity due to dam maintenance activity. Kindly provide some alternate solutions to resolve the issue. We are not getting water from last 10 days.
                      Hi..

                      My name is Juzer from customs road Calicut 673032 near Tata DoCoMo office..

                      There is pipe leakage in the lane, drinking pipe is broken and frm past 2 days water also not coming...
                      Consumer no c04/345/d in the name of ka ahammed koya..

                      Request you to take action and resolved the matter as soon as possible
                      I am residing at Kanjiramkulam Village. All residents of our area fully depend Kerala Water Authority for water. For the last one week, there is no water supply through the Kanjiramkulam-Poovar route. We are suffering a lot because of the absence of drinking water. Please do the needful. Thanks
                      Water leakage in CSI Rekshapuri road, parottukonam, kesavadasapuram.Just 50 meter above CSI Rekshapuri church.Kindly repair at the earliest.
                      I am a regular online payer of water usage charges as per the bills provided by the authorities. But in the bill provided on 16/10/2017 an amount of rs.5548/- is seen included as previous adjustment. On further inquiry, it is revealed that two previous readings are not taken and the reason mentioned is meter is not clearly visible . And after that two tenures were paid of there assumed amount which was on the bill on the correct date. Today I went to water authority for Enquiry, but I didn't get any proper response from the authorities. As middle class citizen, I cannot bear this huge amount. After that, they responded that, they entered a reading which showing that, during that period i have used that much water And based on that reading they calculated my consumption for the non readed period. This is quite unjust. Since the occupancy of the building, i never kept the gate locked till the date. There is not a leakage in tank too and main thing is that, the which they told not visible clearly is new meter which replaced before 6months as per the instruction by water authority. I believe that Kerala water authority will take necessary action on this and do the justice. Please do the neefdful.Thank you
                      CONSUMER ID: [protected]
                      CONSUMER NO: KPD/873/D
                      Veena Aneesh's reply, Jul 6, 2021
                      Did u get any answer
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                        S
                        somanathan kesavan
                        from Hosur, Tamil Nadu
                        Jun 12, 2017
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                        Address: Alappuzha, Kerala, 688527
                        Website: nil

                        An amount of rs. 931.00 was paid as water charges from april 2013 to april 2014 vide receipt no. 059962 dated[protected]. As per the verbal advice of kwa staff. Further a bill no.23061047 dated 06 jan 2017 for rs.2443.00 including an additional amount of rs. 1798.00 with out the break up details, and the same is paid in full vide receipt no.23061047 dated[protected]. Another bill for rs.6719.00 including an additional bill amount of rs. 6679.00 without any break up details vide bill no.24414553 dated 04 march 2017. On inquiry it was stated the the meter is faulty, the bill was not paid for clarification. During may 2017 meter reading was taken and informed me that meter is working and bill for rs. 7653.00 brought was not given to me. On 23 may 2017 i contacted the staff and they told be to pay rs.6773.00 and paid in full vide receipt no. Ho 00053632 dated 23 may 2017. It appears that the meter reader could not take correct reading due to foggy dial of the water meter. It is requested to review the case and additional amount charged may please be refunded. My consumer id is [protected]. And my connection is a domestic one
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                          J
                          jijugopal
                          Jun 6, 2017
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                          Address: Thiruvananthapuram, Kerala, 695005

                          We are having water leakage issue on our pipe line which has been already reported to the local water authority on friday 2.6.17.

                          Still they havent attended this issue or called up the consumer, the water from pipe line is leaking for the last 6 days

                          Please intervene

                          Date of incident : 01.06.17
                          Desirable resolution : repair
                          Client number : [protected]
                          Location : peroorkada trivandrum
                          I have typed in all details correctly in the page that comes up on clicking the URL link http://eservices.kwa.kerala.gov.in:8080/kwa/forgot_password. However it keeps returning following error. Request action in fixing this issue.

                          Please fix the following errors:

                          Unknown connection error. Please try after some time.
                          എറണാകുളം ജില്ല ആലുവ കീഴ്മാട് പഞ്ചായത്തിലെ ചുണങ്ങംവേലി BBS Super market നടുത്തുള്ള വീടുകളിൽ 9/7/17 മുതൽ water Supply ഇല്ല.
                          പരാതിക്കാരൻ ജോഷി ഡൊമിനിക്
                          [protected]
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                            Anoop2534
                            from Thiruvananthapuram, Kerala
                            Jun 2, 2017
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                            Address: 695587

                            I am staying at vazhuvelil house, anra d 9/2962. Near society junction, powdikonam.. The water supply to my house is not available since last one year.. It is understood that there was a leakage in the area and the supply line to my house was blocked. Due to acute shortage of water, request you to look in to the matter and ensure restoration of water supply at the earliest.
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                              Prabhanamika
                              from Ferokh, Kerala
                              May 30, 2017
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                              Prabhakaran m p, anamika, near ccup school bus stop, avolam, nadapuram
                              Consumer no.78, mob : [protected]

                              I was not getting water supply for the last one month. The thing is same for my neighbours (6 houses). We have complained to ae, purameri several times. He could not resolve the problem. We request your attention in this matter and make necessary action immediately, since water problem is very severe in our area.
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                                raja62
                                from Noida, Uttar Pradesh
                                May 27, 2017
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                                Address: Thiruvananthapuram, Kerala

                                Sir

                                I am residing in new karakamandam, sivankovil lane.in this lane drinking water is leaking from the connection provided to a house. At present no body is there in the house and locked. No body is bothered about this leakage. Please do the needful urgently. Because of this water looged in the lane which may lead to serious health problems. Already dengu fever is there in the city.
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                                  V
                                  Vishnu Prasad Vichu
                                  from Bengaluru, Karnataka
                                  May 27, 2017
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                                  Respected sir,

                                  I'm a resident in the vanchiyoor pattor road. Yesterday there was a breakage in waterline near mulkaikal medicals between vanchiyoor and pattoor road. As mentioned water authority had serviced it. But today morning again yhe pipeline breaks. Plenty of water is getting waste. As there is water scarcity the authorities are not taking complete responsibility to do the same.. Kindly do the needful as early as possible
                                  Dear sir/madam,
                                  On 22 05 2017 i have paid my water bill of Rs.306.50 through internet banking.(my consumer no is FTT/5480/D & CONSUMER ID is [protected].)but now it show pending.i have paid through dhanlaxmibank internet bank.the said amount is debited from my a/c also.kindly help..conta
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                                    MedhaMadhav Manu Tina
                                    from Chennai, Tamil Nadu
                                    May 22, 2017
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                                    Address: 678004

                                    It is with much pain that i write this complaint since i could not stand the sight of loss of water when a large population is struggling to access to clean drinking water. It all started when workers deployed by a neighbour for his water connection dug up and provided him with one. Inspite of repeatedly pointing out that the job being done is unprofessional the workers did not bother with the result that a lot of water is being wasted. The neighbour as consumer has washed off his hands saying that he is getting supply so the KWA should take care of the wastage of water least acknowledging that it all started for his own requirement of having a watet connection.Telephonic complaints to the concerned kwa offices have not yielded any results. I am also not facing any problem with supply. However it is the wastage of water on the public road due to the shoddy job that is disheartening. Your depatment may like to action ASAP.
                                    Mrs K Rajalakshmi
                                    Consumer ID[protected]
                                    Consumer no - PKD/1045/D Domestic
                                    Thriveni Nagar, Thankam Hospital road, West Yakkara
                                    Sir
                                    For the last 3 months, we are out of station. Huge electricity bill was given without taken meter reading.Kindly take meter reading in my water connection and give revised bill at the earliest for making payment.
                                    My consumer No.KPM/9817/D
                                    Consumer ID [protected]
                                    Bill No.25577969 ulloor section, Trivandrum
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                                      U
                                      Unni M K
                                      from Ernakulam, Kerala
                                      May 19, 2017
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                                      I made online bill payment on 18/05/2017 towards bill no.25700872 dated 26/04/2017 for rs.916/-. The amount has been debited from my bank account but receipt of the amount is not acknowledged by the authority till now. Besides the same bill is still active for payment in the site. So please clarify what are the steps to take in such a situation.
                                      Thanking you

                                      Yours faithfully
                                      Unni. M. K
                                      Consumer id: [protected] phone no. [protected],, no. E16/1923/d email: [protected]@gmail.com
                                      Sir, the complainant iwas not getting water during the year 2006 to 2017, .aevweal complaints made to the auythorities singly and jointly made did not yield any resuklts. /but exoecting some action the payments were made upto 2008, Thereafter no oayments were made; M
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                                        V Sreekumar
                                        from Delhi, Delhi
                                        May 18, 2017
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                                        Address: 682301

                                        The water meter No.77618 Consumer ID [protected] Consumer No. TPR/13076/D is faulty and giving incorrect reading. Presently, I am not residing in the premises and it is locked. The water usage is Nil. Even then this time I got a bill of Rs 880 for the last two monthly period. Pl chech and rectify/replace the meter

                                        V K Jayashree

                                        XXX/163C(251/2)
                                        Thekkumbhagom
                                        Thripunithura
                                        Mob No.[protected] and [protected]
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