Kerala Water Authority Complaints & Reviews

The online payment site of KWA is not seen working properly. I used to make online payment using the consumer ID provided in the bill and the registered password. But now neither the payment page is opened nor the reason for the same is prompted. When I tried to open the link using forgot the password option, it was advised to 'mail online [protected]@kwa.kerala.gov.in'. When I tried to send a mail to the address, it also was not operative. Kindly inform whether there any change in the 'login' process or advise me on the action to be followed to enable the online payment.
Saseendran.p
[protected]@yahoo.com

Respected sir,

I'm a consumer of water authority since 15yrs with consumer id [protected].
1.disconnected water connection to my residence without my knowledge.
2.when enquired, came to know they deliberately disconnected it.as there was sum leakage issue.
3.leakage issue was sorted out by a water authority worker in just 10 mins
4. Is there something cald justice there in water authority
10 mins work contracter charges 2500/-.
5.when questioned i had to tolerate arguing and insulting behaviour from water authority employee
6.threatened if I'm unwilling to pay the amount they shall make me pay by adding to the bill amount.

I need an explanation to my problem at the earliest.I hope I shall be only talking to reliable person/authority.

Thanking you

We are from cheenivila, maranalloor panchayath which is in thiruvananthapuram district
We had complainted against breakage of water connection pipe & huge amount of water draining.
But unfortunately there is no response from government side. Near about 25 families r suffering with lack of water.
Please do the need full.

We are mention some of the consumer no below
Mrl. 1918
Mrl. 765/d
Mrl. 1983
Mrl. 712
Mrl. 821
Mrl. 766
Mrl. 2231
Cherukara lekshum veedu colani members

I have been water authority pipe line connection for 7yrs.I have not get proper water supply for my usual purpose.from the last 4yrs not get any drops of water.I have complained several times to the Assistant Engineer W A section kundara.no any further action.
location;kollam (dis), kundara panchayath, near vetenery hospitl, towards west 50m. connection number;kup254, mob no;[protected]

Sir,
my consuer no, M09/585/N, owned by P.J Joseph, parthas lane, K, K Road kottayam, behind Pulimootil textiles. the availbity of water once in a while only. when it comes, it is in drops only without proper flow and force.
kindly do the needful.
your immidiate action is highly appreciable.
my contact no is[protected]

thanking you,
yours faithfully,

a consumer.

Since many years i am paying an amount of rs 40.00 to rs.50 per month for my residence water bill. I am always paying through online.
I am really shocked while i see my new bill online. See the details below:
Consumer no: e02/83/d
Consumer id: [protected]
Consumer name: equbal
Address:2-390, calvathy, fort kochi.
Bill id number: 19643869
Bill amount: rs.580.00
Bill date: 20/07/2016
Kindly investigate this issue as very serious and expecting your reply at the earliest.
Regards,
Iqbal poovath.

Respected Sir,

I'm staying in Kamukin kuzhi road, kovalam, Trivandrum. My consumer No is TWS/3524/D. We are not getting water for last three weeks. It is very pathetic condition. I have 3 year old daughter and two month old infant . I can't explain the situation in words? We are suffering a lot. Many times we are forced to call private water distributors for our primary needs which may last for three or four days which costs us a huge amount, which is a burden for us, as we are from a middle class family. Lots of families in our area is suffering this condition.So please do immediate action in this regard.

I have permanent water connection from kerala water authority in varkala, kerala for the last 25 years. The meter reader came on june 2016 and told there is a leakage in the meter and consumed huge kilo liter of water and gave inr 16, 000/- for the month of june 2016. Unfortunately we could not found the leakage of water surface of the land, but the water was leaking underneath of the land. When the meter reader came on april 2016, there was nobody in our home to remove the slab for his meter reading, so he put the same bill during the previous reading of january 2016. If he took the reading in april, 2016 we can found the leakage and to avoid this huge amount.

However, we have submitted an application in water authority to reduce the bill as much as you can, they received the application and sent to attingal division, same time they sent their delegates to disconnect the line. But due to our humble request, they postponed the disconnection and asked to pay the amount.

In this case we have any right to get reduction.

Section manager
Kerala water authority
Alappuzha-kerala

Rosamma
Managadiyel
Pathirappally
Allappuzha

Ref: consumer no-chd/396/d (Id [protected])

Dear sir or madam:

I am writing to dispute a billing error i on my account, due to changed my connection domestic to instead of non-domestic therefore i am requesting change to domestic connection. Please investigate this matter and correct the billing error as soon as possible.

Sincerely,
Rossama

At present the KWA portal for online payment of water bill is not working. There is some technical error in portal. Kindly rectify it as soon as possible since online payment is very useful service. You can try to login using any browser such as google chrome or Internet Explorer or Firefox. The does not work with any browser. One can not login to this site. There is some technical error in developing the site. I have tried to login several times on 3 to 5 August 2016. I am not able to log in any browser.
Thanks.

It has been more than a week water is flowing from a broken public pipe in punkunnam, near seetha ramaswamy temple, pushpagiri, opposite to esi hospital, thrissur. Had brought into notice of water authority in thrissur by phone[protected] and after two days contacted the ae, kerala water authority (Mrs kanakam), she asked to contact corporation office as the same is supplied by them. But when contacted the corporation office water dept (Talked to a contractor) they said it belonged to water authority and hence not in their jurisdiction. It has been shuttling around for some time and nobody is taking responsibility against it. The only problem which i did is complained the problem to the concerned person. Nobody has taken an action in regards... I am saving this complaint in my file for future reference. So pls do the needful to solve the issue of water leaking.

I'm staying in 2 nd floor manas pentagon lane ambalamukku road kuravan konam trivandrum. We are not getting water for last 4 days. It very pathetic condition i have a 6 year old daughter and i can't explain the situation in words? We are paying the bills regularly and giving you tax what you give us in return? What #}{$*.. Shame on you kwa.. Lots of families in our area is suffering this, including old persons pregnant ladies and children.. Pls pls help us

I am residing at Puthen plavilaveedu, T. C. No.27/1459, rra-d-159, rishimangalam, vanchiyoor, thiruvananthapuram and we a water connection from Kerala Water authority with id [protected].We did'nt have water for the last 9 days.We did'nt have a drop of water.This continuance occurance of interruption in water supply is due to the unlawful connection of water aythority staff and water lobby.Kindly take necessary steps to get he water today itself.Otherwise I have to move to consumer court to get the justice

My consumer no kt7/4078/d domestic this is for my brother shaji. He got new water bill from revenue office neyyatinkara sir he was already meet kanjhiramkulam k w a office then given a complaint about the problem of meter but still they don't come here. After 6 months i had met k w a officer kanjhiramkulam then given a complaint againe. But they dot take any action. Recently they give him a bill. Pay 20481.In this bill not mentioned from date of due. Sir i have receipt of paid bill. Sir please take nesossary action to solve this problem

Consumer details

Consumer id [protected] consumer number kzm/921/n
Consumer name prasanth r address kp ii/678, vinayaka tea stal
Market road
Kzm/101/d
Kazhakuttom. po
Bill id number 19627756 bill date[protected]

Bill amount : rs. 47734 /-

Hi team,

Please check the above billed amount the shop remain closed for past 6 months and i use to pay the monthly rent as billed and so far paid rs. 828/- & rs. 421/- from nov. 2015 to june 2016. i took connection in november 2015. request you to take the meter reading and bill instead of billing such huge amount.
Prasanth r

Iam a consuumer of water authority with consumer no awn/2002/d of p h sub division alappuzha section. the bill no 18322613 issued to me on 9-5-2016 was paid on[protected] using the debit card of canara bank. a message was obtained in my mobile no stating that an amount of rs 145.45 is debited from my account on 17/05/2016 towards pos withdrawal. my bill amount was rs 134/-.
But on[protected] i got the bill no 19367834 for paying rs 305 /- including an additional amount of rs 180/- which is arrear.
Since i have already paid the previous bill i request you to look in to the matter and rectify my complaint

What the authorities doing without concerning the customers problem. when i informed the kerala water authority nellikyakuzhi they said me to register the complaint in complaint book thats all no one has responds to the problem
I kindly inform the higher officials of kerala water authority to rectify the problem as soon as possible more than 15 days passed withour water in our area
Loaction trivandrum neyyatinkara thaluk kanjiramkulam panchayath nellikakuzhi kerala water authority
No water in ettukutty area from 2 weeks

ബഹുമാനപ്പെട്ട വാട്ടർ വർക്സ് അധികാരികൾക്കà�...⇄ മുൻപിൽ ബോധിപ്പിക്കുà´�...⇄ പരാതി
സാർ,
പൂജപ്പുര നാടുതലാ ഭഗവതി ക്ഷേത്രം റോഡിൽ വാട്ടർ വർക്‌സിന്റെ പണി നടക്കുന്നതിനാ...⇄ കാല്നടയാത്രയു�...⇄ വാഹനഗതാഗതവും നടത്താൻ ജനങ്ങൾ രണ്ടു ദിവസമായി ബുദ്ധിമുട്ടുക�...⇄ ചെളി നിറഞ്ഞ റോഡിന്റെ അവസ്ഥ പരിതാപകരമാണ്.à´ž...⇄ വികസനത്തിന് ഒരിക്കലും എതിരല്ല പക്ഷെ ജനങ്ങളുടെ ബുദ്ധിമുട്ടുക�...⇄ പരമാവധി കുറച്ചുകൊണ്ട് വേണം വികസന പ്രവർത്തനങ്ങൾ നടത്താൻ
അടിയന്തിരമായി സമക്ഷത്തുനിന്�...⇄ ശക്തമായി ഇടപെട്ടു ജനങ്ങളുടെ സഞ്ചാര ദുരിതത്തിന് ഒരു അറുതിവരുത്തണമ�...⇄ അപേക്ഷിക്കുനà�...⇄

ജനങ്ങളുടെ മൗലികമായ അവകാശം നിഷേധിക്കുന്à´�...⇄ നടപടി അടിയന്തിരമായി പരിഹരിക്കുമെà´�...⇄ വിശ്വാസത്തോടെ

T.Ajayakumar
Vadasserimannil
Deepunagar
Kodunganoor.PO
Thiruvananthapuram
[protected]

Consumer no:PKD/26393/D
Id:43139383
water bill paid on 27/6/16.but payment receipt didn't get. Please send it through mail.

കേരള വാട്ടര്‍ അതോരിടി ഓണ്‍ലൈനില്‍ വാട്ടര്‍ ചാര്‍ജ്അടയ്കàµ�...⇄ വാട്ടര്‍ചാര്‍...⇄ കുടാതെ സര്‍വീസ്ചാ ര്‍ജ്ആ
യി 10 രൂപ കുടി അധികം ഈടാക്കുന്നു, ഇനി ക്രെഡിറ്റ്‌ കാര്‍ഡില്‍ ആണെങ്കില്‍ 2% കുടി വീണ്ടും നല്‍കണം. എന്നാല്‍ KSEB, BSNL എന്നി സ്ഥാപനങ്ങള്‍ ബില്‍ അടയ്ക്കുമ്പോà´...⇄ മേല്‍പ്പറഞ്ഞ ചാര്‍ജ്കള്‍ ഈടാക്കാറില്ല. à´ˆ ആധുനിക കാലത്ത് എല്ലാ സ്ഥാപനങ്ങളും ഓണ്‍ലൈനില്‍ പയ്മന്റ്റ് പ്രോത്സാഹിപ്പ�...⇄ വാട്ടര്‍ അതോരിടി മാത്രം ഇത് നിരുത്സഹ പെടുത്തുന്നത് ശെരിയാണോ? ആയതിനാല്‍ ഓണ്‍ലൈനില്‍ പയ്മന്റ്റ് പ്രോത്സാഹിപ്പ�...⇄
സര്‍വീസ്ചാ ര്‍ജ്, ക്രെഡിറ്റ്‌ കാര്‍ഡിനുള്ള ചാര്‍ജ് തുടങ്ങിയവ ഒഴിവാക്കുവാനàµ�...⇄ വേണ്ട നടപടിസ്വികരിക...⇄ മെന്ന് അഭ്യര്‍ത്ഥികàµ�...⇄
Vishnu.S.Kumar
Consuner No.AWN/3008 D
Dwaraka,
Alappuzha-688007
Mail ID: [protected]@gmail.com