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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
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2225
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KFC India reviews & complaints page 38

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B
bomthameem
from Parthibanur, Tamil Nadu
Mar 27, 2022
Resolved
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Resolved

KFC KFC order SMS received which I haven't ordered

I got the below SMS and for the order that I never placed., How did someone get my number?
Why and how did this happen. ?
Yay! Your KFC order number [protected] is confirmed. Hot & Crispy food will be ready for express pick up in 7 minutes.

Voila! Your KFC express pick up order is ready in 2.972 minutes. Show receipt at the 'Pick-up counter'. Happy Crunching!

Thanks for your recent visit at KFC Pal...
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J
Jangso Rongpharpi
Mar 25, 2022
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Address: Diphu Assam

I paid through google pay for an online delivery, and after amount got debited, i didn't get any confirmation mail or sms from KFC. Now I dont know where to check whether my order is placed or not. No order history in the KFC app too.
KFC India customer support has been notified about the posted complaint.
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    D
    Dodi Priscilla
    from Pasighat, Arunachal Pradesh
    Mar 25, 2022
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    Address: Pasighat, East Siang, Arunachal Pradesh

    I recently tried to place and order and I even fulfilled the payment however the money was debited from my account but the order was not completed.
    KFC India customer support has been notified about the posted complaint.
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      N
      Nuke66
      from Nagpur, Maharashtra
      Mar 21, 2022
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      Address: Eternity mall, variety square nagpur

      Ordered online through swiggy, and got the order, it was cold, smelled bad, but most importantly the chicken popcorn was so tough that it's not chewable, unable to break it by hand,
      Hot wings i ordered, we're the same.
      KFC India customer support has been notified about the posted complaint.
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        A
        Aditya Moria
        Mar 21, 2022
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        Hi i made an order on 18th March via app... the order was placed and payment was made ..but wasn't delivered... kindly proceed with the refund ..below are the order details attached
        +1 photos
        KFC India customer support has been notified about the posted complaint.
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          A
          amitaguptas
          Mar 21, 2022
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          Address: https://online.kfc.co.in/
          Website: online.kfc.co.in

          Have ordered today from KFC website while on payment page I selectet Paytm to pay the amount but once the amount got deducted after that there payment page showing sorry for the inconveniences your order is cancelled and they haven't mentioned anything there about the refund policy, this is really pathetic from KFC I want my refund of ₹473/- ASAP.
          +1 photos
          KFC India customer support has been notified about the posted complaint.
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            B
            Bajghera
            Mar 20, 2022
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            Address: Amroha, Gajrula Bareilly

            Bill no N5771|[protected]rest part is not printed)
            Chk no 19695
            Date of purchase:[protected]
            Time of Invoice: 14:31:22 IST
            Location of store: Amroha, Gajrula Bareilly 244235
            Amout: Not Printed

            Needed Invoice with Full Details
            KFC India customer support has been notified about the posted complaint.
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            Not yet resolved... A small requirement...An original invoice with the amout mentioned...
            Very bad experience...
            Reply
            Not yet resolved...A small requirement...An genuine invoice with amount mentioned...
            Very bad experience indeed...
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              G
              geetabalodi
              from Faridabad, Haryana
              Mar 20, 2022
              Resolved
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              Resolved

              Website: online.kfc.co.in

              I have placed an order Rs. 513 via https://online.kfc.co.in/ KFC web but the order was not placed but the amount debited from the account.
              The customer service is also not responding. The payment method was PAYTM QR scan.

              I have attached the screenshot of the payment as well.

              Please look into this and refund my amount ASAP.
              +1 photos
              May 9, 2022
              Complaint marked as Resolved 
              I got the refund. Thanks
              KFC India customer support has been notified about the posted complaint.
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                S
                sks068
                from Delhi, Delhi
                Mar 20, 2022
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                Address: Kundli Sonepat Haryana

                I was visited on 20th March 2022 at Kundli Sonepat haryana KFC shop in this shop only 3 person available one person doing house keeping and also served food after half hours when my no came at countet iwant to give some order that items, it was saying that this items not available today and this is regular items the clean system are so poor so i retun with my family without any order
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi, sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.
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                  N
                  Nidhi_ry
                  from Noida, Uttar Pradesh
                  Mar 19, 2022
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                  Address: Noida

                  On 15th march 6:24pm I placed order on kfc app via paytm amounting to Rs. 1233. The money got debited but the order was not placed.
                  Since then I have been calling kfc customer care but they are rejecting my calls. Pathetic service. Extremely disappointed.

                  I have attached the screenshot of the transaction. Please look into this matter.
                  +3 photos
                  Mar 23, 2022
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    Sinchana Sinchu
                    Mar 19, 2022
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                    Address: Forum mall koramangala

                    I have order kfc prepaid amount also but i didn't recive my order as well reference I'd... I'll send you a screen shot which amount deducted from my account transferred to kfc of india
                    KFC India customer support has been notified about the posted complaint.
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                      R
                      rahul4u
                      from Patna, Bihar
                      Mar 17, 2022
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                      Address: Patna

                      I have tired to place order through KFC website on 2nd March 2022. During payment order status got failed and amount RS 997 debited from my KFC eGift Card with Voucher Code: [protected]. I raised the complaint to KFC but they have not refunded my balance yet.
                      I have given my all details as well.
                      Name: Rahul Kumar
                      MB: [protected]
                      DOP: 02March2022
                      Place:Patna
                      KFC India customer support has been notified about the posted complaint.
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                        S
                        Sammidi Pranavi reddy
                        Mar 17, 2022
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                        I placed an order on kfc application from my registered number [protected] at kfc online wtp hyd
                        I paid via upi mode here payment debited but order not placed.
                        Attaching screenshot for your reference.
                        Please look into it and make the refund as soon as possible.
                        Payment debited from account but order was not placed.
                        Please help me to resolve the issue and help me to get refund
                        +1 photos
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                          KPriyanshu09
                          from Patna, Bihar
                          Mar 16, 2022
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                          Address: Madhukunj, bank colony, near canara bank atm, mithapur farm area, Patna, 800001
                          Website: Www.kfc.in

                          I ordered from kfc and the money is being deducted from my account and it's been 2 days and still no responce from that order.
                          KFC India customer support has been notified about the posted complaint.
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                            8
                            82 Aniket Kumar
                            Mar 16, 2022
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                            Website: online.kfc.co.in

                            I tried to place order on kfc application onnthe 3rd of march. I made the payment of 1615 twice but the order was not confirmed but the money has been debited i still haven’t received my refunt it has been 14 days
                            Total refund amount 3230
                            +2 photos
                            KFC India customer support has been notified about the posted complaint.
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                              K
                              Kumar969302
                              Mar 15, 2022
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                              As i was ordering on 14 march 2022, i choosen paytm wallet for payment there transaction was successful but on kfc app i have seen a msg for seconds that order failed. And finally order not placed.

                              i didn't got refund for this. Kindly help

                              UPI reference no.[protected]

                              I placed order again with different mode of payment that order placed

                              Kindly refund it soon. I m attaching screenshot of txn page from paytm
                              +1 photos
                              KFC India customer support has been notified about the posted complaint.
                              Mar 19, 2022
                              Updated by Kumar969302                               today is 4 days go but not been any response regarding my complaint. please resolve my problem.
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                                G
                                Garimilla
                                Mar 14, 2022
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                                I need An invoice dated on[protected]
                                KFC India customer support has been notified about the posted complaint.
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                                  A
                                  AkshayaKeerthi
                                  from Hyderabad, Telangana
                                  Mar 14, 2022
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                                  Address: Lb nagar hyderanad

                                  The food was not provided as per the itenary and mayonice ginger chicken etc is also not provided more over the amount is not mentioned on the bill...this is the second time iam facing the issue at kothapet hyderabad brach...i have ordered 4smoky and four crispy leg chicken @ 529 they have collected 535...but not mentioned on the bill even... I have noticed after reaching home...i got four smoky chicken not as shown in the itenary and 2 crispy leg pieces and 2 wings...its pathetic experience ordered at 6 54pm the billing was done by sai kumar @ 324 number today
                                  KFC India customer support has been notified about the posted complaint.
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                                    L
                                    Linda Xavier
                                    Mar 14, 2022
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                                    Address: Habitat mall, Vijayanagar, Mysore

                                    I have placed an order on March 3rd 2022 through KFC app, money got debited but order was not placed. I've contacted customer service and send them the details of bank statement and payments details through whatsApp ( Habitat mall, Mysore) . No response.. I haven't expected such behavior from this team.. I'm truly disappointed. .

                                    THEY HAVE TOLD ME THAT IT TAKES 40 - 45 DAYS TO PROCESS THE REFUND.. WHAT KIND OF POLICY IS THAT.. I AM TRULY DISAPPOINTED
                                    +2 photos
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 14, 2022
                                    KFC India Customer Care's response                                     Hi Linda, sorry to make you feel this way. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.
                                    Mar 21, 2022
                                    Updated by Linda Xavier                                     How can this be resolved?
                                    View replies
                                    I want my money back.. It seems like a scam.. YOU ARE DOING THIS TO SO MANY PEOPLE.. WE TRUSTED AND ORDERED.. BUT FULL OF DISAPPOINTMENT... I thought might be the KFC associate from the concern location might help.. But they were really RUDE AND LITERALLY SHOUTING AT ME..

                                    MYSORE - KFC AT HABITAT MALL
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                                      N
                                      Nimithas
                                      from KOTHAMANGALAM, Kerala
                                      Mar 14, 2022
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                                      Address: RKV Arcade, Thodupuzha Rd, Muvattupuzha Kizhakkekara Ernakulam - 686661
                                      Website: online.kfc.co.in

                                      I have ordered from KFC online site on 27-feb-2022 using kfc gift card of worth 1000/-.
                                      Due to some technical issues my order was not placed and money was deducted from the gift card.

                                      I have called kfc customer care multiple times and they asked me to wait for 10-15 days.
                                      Now it is more than 15 days and still I didn't recieve the refund.
                                      Still the customer care executives are giving false promises.
                                      I want my refund asap.
                                      KFC India customer support has been notified about the posted complaint.
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                                      Please share status on this
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