KFC India Complaints & Reviews

Address: JnTU metro

Hi,
We have KFC outlet in JNTU metro. I tried to eat there 3 to 4 times. Store timing is 11. But whenever I reach it by 11, they always say it will 30 more minutes to take the order. Then why the open timing is 11?

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Had placed an order in the KFC app, the payment was done via UPI(Google pay), but the order was not placed and the page went back to the checkout. Apparently I had paid for something that I didn’t get at all. Need the refund ASAP. The bill was ₹687.52.
Customer name : Sri kirish
Mobile number : [protected]
email id : [protected]@gmail.com

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Address: E-301 yashwant vaibhav new link road nsp east 401209

I had order big bucket but the chicken was not fresh it was stale... Previous order it was good but in this order worst
No 1 eat that
We all are paying high for eating good quality
Maintain the quality
This time it was worst...

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KFC India Customer Care

from Mumbai, Maharashtra

May 31, 2022

Verified Support

Hi, sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

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Address: Hyderabad

Website: Kfc

We came to kfc restaurent here in hyderabad, moosapet, and we orderd menu they charged 1049 rs and they didnt given bill and here in the store so humid not here these people not even turn on the ac wn i ask for they didnt give proper rly too and ive made my payment through scanner

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KFC India Customer Care

from Mumbai, Maharashtra

May 31, 2022

Verified Support

Apologies Prasad! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Address: No 313 A,B & C, Mani Square Mall Mani Square Food Court, VIP Rd, Kolkata, West Bengal 700068

Dear Sir

On[protected], being order No. 320W32259, after receiving payment your man/ agent refused to deliver said order rather asked me my order Id and account details. I did not share on a ground of privacy. After a long time when I could not able contact your authority I check my order status and find that order has been cancelled and the amount will be refund within 7 business days. Till day the amount has not been refunded.

Now due this harassment I have decided to knock the door of consumer forum for redress of my money along with compensation within 7 days from this communication.

Regards
Siddhartha Chanda
Advocate, High Court at Calcutta.

Jul 1, 2022

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 31, 2022

KFC India Customer Care's response Apologies Siddhartha! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Ordered kfc mingles bucket through kfc app but the order not delivered and restaurant is neither responding nor giving any update on the order. app also does not show any details of order in order history. the kfc customer care number is also non responsive.

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Address: dehradun,rajpur road

I have ordered from kfc and they did not refunded the money because the order was failed also the money was deducted.
i have send the mail to them

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KFC Besant Nagar, Chennai denied delivery because they had no rider after that I have been calling them for my refund but I am not sure what is going on. Why can't they send an email confirmation? When will I get my money back?

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Address: KFC Mosque Road, no 1, Nulyne Avenue, 16, Mosque Rosd, Frazer Town. BANGALORE

Hi Team, I ordered 1 zinger meal box with Pepsi, 4 pcs chicken wings and 2 medium chicken pop corn. But I did not receive the 2 pcs chicken wings which was already part of the zinger meal. Also, the zinger burger did not have lettuce in it. I had to wait for so long to place the order as there was only 1 counter open with so many customers flowing in. The person who took my order added extra dips which I did not even order. Later I checked and cancelled it. This was an annoying experience especially on a weekend.

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May 28, 2022

Updated by Ashwini Vidya Hi Team, I ordered 1 zinger meal box with Pepsi, 4 pcs chicken wings and 2 medium chicken pop corn. But I did not receive the 2 pcs chicken wings which was already part of the zinger meal. Also, the zinger burger did not have lettuce in it. I had to wait for so long to place the order as there was only 1 counter open with so many customers flowing in. The person who took my order added extra dips which I did not even order. Later I checked and cancelled it. This was an annoying experience especially on a weekend.

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Address: Eldeco mall, Sector 12, Faridabad

I placed an order via KFC App of about Rs197/- and made payment through paytm. Paytm app shows order was sucessful but it did not get placed on the app. KFC app Still shows the items in cart...
Please initiate the refund ASAP!

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Address: Rourkela, Bhubaneswar (DN Regalia mall)

Why we get medium size chicken popcorn when we order large size chicken popcorn from zomato and swiggy from KFC Bhubaneswar and Rourkela outlets.

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Address: vadapalani

On 23th April 2022, I placed an order via KFC App of about Rs651/-.But the order was not processed upon which I call them up .The customer executive said because of some technical problem the amount was deducted and will be refunded within 2 to 3 days.

I have been calling there customer care end nos of times and they are replying that some one from the store will...

Kindly refund my amount as soon as possible

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Address: KFC chintal

Website: KFC.co.in

Hi, on 18th May 2022, I've visited a KFC store at chintal, since there is a long queue one of the KFC executive suggested me to place the order via KFC app to skip the long queue, I've done the same, the payment has been successfull from my side but the order didn't went through, when checked with store manager he asked me to wait for 30 mins for the order to get updated, I've waited but the order was not placed/updated so the manager said that I'll get the refund in 3 working days, it's already been 8 days and I didn't get my refund yet, please look into this asap and provide my refund. Please find attached screenshot for reference.
Thanks in advance.

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Address: himayatnagar, hyderabad

I had ordered KFC through the KFC app and made payment through paytm. The Paytm app shows order sucessful but it did not get placed on the app

May 27, 2022

Complaint marked as Resolved

shared my problem on kfc feedback page. got a call back and they processed my refund immedietly

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Pitchireddy

from Hyderabad, Telangana

Jun 9, 2022

Yesterday I had ordered KFC through the KFC app and made payment through Debit Card. Order not placed please refund my amount as soon as possible, amount would be 403 Rupees.

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Address: KFC City centre Dwarka New delhi 110075

Hi,
I have placed the order on 22nd may and the invoice amount was 537. However when the delivery boy came to deliver the order he gave me another invoice for 547 so they charged extra 10 Rs at that time i gave them 547 and later I got a call from KFC outlet that delivered he said it is for GST which was not added in the bill and he lied when I opened my invoice GST was already there. So they are collecting extra money.

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May 24, 2022

Updated by naveensharma835 ,
I have placed the order on 22nd may and the invoice amount was 537. However when the delivery boy came to deliver the order he gave me another invoice for 547 so they charged extra 10 Rs at that time i gave them 547 and later I got a call from KFC outlet that delivered he said it is for GST which was not added in the bill and he lied when I opened my invoice GST was already there. So they are collecting extra money. They have also removed my order from kfc app and it is not showing under order history.

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Address: KFC. Vadodara Central. Vadodara

I had ordered for Wednesday offer for two bucket & paid Rs. 742.00 from my Paytm & went to got order but there is no order for me. Because they haven't gotten anything
But my payment has been cut from my account & I had complaint by mail also but till date not received my money back.
In the mail they have replied to solve my issue in 5 days. But it's still pending. No one is responding.

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Address: Trichy

According to KFC 7minutes express delivery, they should give one piece of Hot and Crispy chicken but they cheated me, when I asked about it, he replies me saying that this offer is not yet launched! I received my order after 17mimutes.

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Address: No 20 K Park street, Sir William Jones Sarani, Kolkata, West Bengal 700016

The Management of KFC
No 20 K Park street, Sir William Jones Sarani, Kolkata, West Bengal 700016

I Md Almas write this letter to inform you that, I have ordered kfc on May 21st 2022 and the timing was 04:36 PM When the money got debited from my account which was Rs - 515.99. But my Oder was not been placed, I have a Order ID-bd[protected]d-4758-9e8a-a1c25cd21613
UPI REF NO[protected]
Please do the needful asap.

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On 26th April 2022, I placed an order via KFC App of about Rs655/-.But the order was not processed upon which I call them up .The customer executive said because of some technical problem the amount was deducted and will be refunded within 12 to 15 days. i t is going to be almost a month since no refund has been initiated.
I have been calling there customer care end nos of times and they are replying that some one from the store will call up and the amount will be refunded. But till now call . Please Help me

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I ordered food through the KFC app and I paid money through GPay as requested. The online transaction was successful and money was debited but the order was not placed. It just says the items are still in your cart. I did not get my delivery and the order was not processed and I lost money to KFC. Please do the needful.

KFC India Complaints & Reviews

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KFC India reviews & complaints page 41

Store timings

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Payment done , but order not processed.

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Stale chicken

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Not at all satisfied and not given bill too for my order of around 1049

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Amount received but neither order delivered nor refunded till day

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Order not delivered and restaurant neither responding nor giving any update

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Not get refunded money back

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KFC didn't deliver the order and I have no confirmation regarding the refund status

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Product missing and bad quality

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KFC Order was not placed But amount was debited from account

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Chicken Popcorn

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KFC Order not placed But amount debited

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Money debited but order failed

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Money deducted but order not placed

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Online invoice different than cash invoice. They overcharged the payment

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My payment is debited but not getting order.

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KFC cheated me by 7minutes express promise

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False payment charged by Kfc

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Refund not initiated since last 28 days

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Order not confirmed but money deducted

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