KFC India Complaints & Reviews

I ordered dinner from KFC at around 7 pm on 12 August, online through their website, and the bill was Rs. 835/-. However, after waiting for almost 90 minutes, and not hearing from them, i called their customer help desk to enquire about my order, and they gave me the manager's number - Mr. Devgan of the outlet at Total Mall, HAL Old Airport Road. However, that number was wrong - and said it did not exist. I then called the customer service again and was given another number, which belonged to the store manager. However, i called the manager almost 6 times, and he never picked the call. Then at around 9 pm, i called the customer service again, and they were very rude with me and completely rejected their duty, saying they dont have a way of connecting with the particular outlet, and i have to contact them myself or wait for them to call. Is this the customer service expected from a brand like KFC. To make matters worse, their supervisor, Mr Vijay M was very rude, telling me that i can go an complain to whomever i want, he cannot do anything about it. Now my money is also gone in vain, and i havent got the dinner as expected.

(235 ₹) money deducted but order(smoky grilled chicken 235 ₹) is not placed. plz provide refund.

money deducted in the favour of INB Yum Restaurants India Pri YUMRIND Payments

Contact : [protected]
Order date 09/08/2020
Time 2.10 pm
Payment method - phone pay

Dear sir, i order from kfc app but amount debited from my phone pay but order does not place and also does not show in the order section...!!!Â

Amount debited to - yum restaurant india pvt. LtdÂ

Ordered from kfc msm mall pune of amount 431.50/- via kfc app. Did not receive any confirmation regarding delivery and on app it doesn't show my last orders. Order in progress shown only for few seconds then it vanished on its own didn't even receive order id. Amount paid from paytm. I need refund as soon as possible.

I placed an order from kfc app, paid 630via paytm, however after receiving confirmation from paytm, kfc shows no orders received but the money got deducted with confirmation. I need refund

I have performed a transaction of rs1, 234 from my sbi account and the amount got deducted and order not placed.

Transaction reference no: ssbi[protected]igajcfpia5

The same issue happened yesterday also. (Same amount and same behaviour)
Seems like there is an issue in your online payment gateway.

Please help to refund the amount

Respected sir,
My order is not placed. But money is deduced through upi transfer

I have placed the order just now for 15 pcs of fried chicken and 1 zinger burger for the amount of rs. 1, 234.
The amount is got deducted and order is not placed.
I have placed the order in trichy contentment branch.
Trax done against yum restaurant with the ref#igajcbepx9 on 03aug20

I ordered 4+4 combo hot wings at around 4:30 pm on 2-8-2020 but still we haven't received the order, please refund my money back

Hello me 749 ka kfc se food order kiya tha 8:45 pm date 29/07/2020 ko and me 2and half our wait karta rha but food nahi aya and mene [protected] per call kiya but not connect uske baad mujhe jo number mail me aya us number pe mene call kiya[protected] or is number pe mujhe bola gya k hum gurgaon se bol rahe aapki koi help nahi kar sakte aap delhi vaale number pe try kijiye
Jab ye number help k liye nahi hai to mail me ye number urgent assistance on your KFC delivery orders
Likh kar kyu bheja
And uske baad mene
Ek or number pe call kiya online helpline number karke but vha bhi bola gya me to corporate office se security vala bol rha hun
No solution
And baad me mene swiggy se order kiya 925 rupees ka kyuki raat k 11 baj chuke the or me bahar nahi ja sakta tha
Mera paisa bhi nahi mila na food or na solution

I am texting this from Chennai as an annoyed customer.. today I ordered 10piece hot and crispy + medium fries+pepsi from the online KFC portal.. the money was deducted but the order confirmation was not given.. so I placed an order again, same thing happened.. because of this rs 1407 (rs703.5 per order)was deducted without the order being placed. I need refund.

I done online order in KFC app order confirmed amount also debited from my account Rs 502.50/- on date[protected] but I not got any parcel from KFC center. and till date not got my amount refunded also.order no is 19664723

On july 25th i tried to place an order of rs. 705 and i made the payment through paytm. Money is deducted from my account but no update regarding order. Please shut down your money looting online order app as i came across so many complaints in the same manner here.

My order cancelled they said they will refunded but after four days i asked them they they said I don't know anything u can ask customer care how rudely that staff behaved... I need my money back kindly do the needful... Bangalore kathriguppe kfc.

I visited the kfc crown interiorz on 17 june 2020. I ordered a rs 599 bucket for takeaway. I made a payment using upi id paytm[protected]@paytm and the transaction id was[protected] at 8:15 pm in the name of deyvani with remarks as oid[protected]@kfc india. The payment was completed but my order wasn't placed on kfc. I made another payment using the same upi id and the transaction id was[protected] at 8:43 pm. This time my order was placed. I contacted the manager who said that i will be refunded the amount for the first transaction within 7 days. It has been more than one month and there has been no action from your end to initiate the refund. This is highly unprofessional from a big brand name like kfc. The payment is completed but no service was provided to me at that day. I expect either refund or the item for which i made the payment as this is highly unprofessional and has caused inconvenience to me.

Yesterday I have ordered 6+6 meal offer but my order was not received and I need my money refunded.
My order number : 19639177
Order placed at : Banglore - basveshwar - DIL

I had placed my kfc order online and paid the amount on 15-july-2020 (Order no. 19595709; kfc, saharaganj mall, lucknow).
The order never got delivered and the worst part is that they are literally unreachable. This is the 3rd time that such a thing has happened. If these people cannot provide the service, let this not be advertised; zomato & swiggy appears to be far better off than these people.
It is not always about refund; the trauma and the nuisance that is caused is much more than lack of delivery of food.

I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card ending with 2118. The money of Rs. 303 was deducted but the order confirmation was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.

I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card. The money of Rs. 303 was deducted but the order was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.

I have orderd an item worth rs. 634.99 from my credit card. But the delivery is not yet done.. Order has been made at 4 pm.. As the ordered item is not delivered i need refund of that item. No details are shown in the app.