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KFC India Complaints & Reviews

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Updated: Feb 21, 2026
Complaints 2777
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513
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KFC India reviews & complaints page 80

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Y
yogesh nitk
Aug 12, 2020
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Address: New Delhi

(235 ₹) money deducted but order(smoky grilled chicken 235 ₹) is not placed. plz provide refund.

money deducted in the favour of INB Yum Restaurants India Pri YUMRIND Payments
KFC India customer support has been notified about the posted complaint.
Hey Yogesh, we'll get it checked. Please share your contact number, order ID, restaurant name and location, mode of payment, and date of payment via [protected]@yum.com so that our team can connect with you regarding your concern. 
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    pravin_8530
    Aug 10, 2020
    Resolved
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    Resolved

    Address: Mukta park chakrapani vasahat bhosari pune -411039
    Website: online.kfc.co.in/menu

    Contact : [protected]
    Order date 09/08/2020
    Time 2.10 pm
    Payment method - phone pay

    Dear sir, i order from kfc app but amount debited from my phone pay but order does not place and also does not show in the order section...!!!

    Amount debited to - yum restaurant india pvt. Ltd
    Aug 10, 2020
    Complaint marked as Resolved 
    It gave me refund...!!! Thank you
    KFC India customer support has been notified about the posted complaint.
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      S
      Samihan Kulkarni
      Aug 9, 2020
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      Address: KFC MSM MALL KARVENAGAR

      Ordered from kfc msm mall pune of amount 431.50/- via kfc app. Did not receive any confirmation regarding delivery and on app it doesn't show my last orders. Order in progress shown only for few seconds then it vanished on its own didn't even receive order id. Amount paid from paytm. I need refund as soon as possible.
      KFC India customer support has been notified about the posted complaint.
      Hi Samihan, we'll surely assist you with your concern. Kindly share your contact number, and email ID so that our team can get in touch with you at the earliest for further assistance.
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        R
        Ray Y
        Aug 8, 2020
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        I placed an order from kfc app, paid 630via paytm, however after receiving confirmation from paytm, kfc shows no orders received but the money got deducted with confirmation. I need refund
        KFC India customer support has been notified about the posted complaint.
        Hi Ray, we'll get it checked. Please share your contact number, restaurant name and location so that our team can connect with you regarding your concern. 
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          B
          Bhojan Rajan
          Aug 4, 2020
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          Resolved

          I have performed a transaction of rs1, 234 from my sbi account and the amount got deducted and order not placed.

          Transaction reference no: ssbi[protected]igajcfpia5

          The same issue happened yesterday also. (Same amount and same behaviour)
          Seems like there is an issue in your online payment gateway.

          Please help to refund the amount
          Aug 7, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2020
          KFC India Customer Care's response
          Hi Rajan, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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            A
            Amandeep Bhatoye
            Aug 3, 2020
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            Address: Chandigarh

            Respected sir,
            My order is not placed. But money is deduced through upi transfer
            KFC India customer support has been notified about the posted complaint.
            Hi Amandeep, this shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. Our team will connect with you at the earliest.
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              B
              Bhojan Rajan
              Aug 3, 2020
              Resolved
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              Resolved

              I have placed the order just now for 15 pcs of fried chicken and 1 zinger burger for the amount of rs. 1, 234.
              The amount is got deducted and order is not placed.
              I have placed the order in trichy contentment branch.
              Trax done against yum restaurant with the ref#igajcbepx9 on 03aug20
              Aug 6, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Aug 03, 2020
              KFC India Customer Care's response
              Hi Rajan, we'll get it checked. Please share your contact number, order ID, restaurant name and location, transaction ID, mode of payment, and date of payment so that our team can connect with you regarding your concern. 
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                B
                Bhoomika murugan
                Aug 3, 2020
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                Address: Meenakshi mall

                I ordered 4+4 combo hot wings at around 4:30 pm on 2-8-2020 but still we haven't received the order, please refund my money back
                KFC India customer support has been notified about the posted complaint.
                Hi Bhoomika, we'll get it checked. Please share your contact number, order ID, restaurant name and location, transaction ID, mode of payment, amount and date of payment so that our team can connect with you regarding your concern. 
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                  S
                  Singhsuren
                  Jul 30, 2020
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                  Address: center market Lajpat Nagar 2 new Delhi

                  Hello me 749 ka kfc se food order kiya tha 8:45 pm date 29/07/2020 ko and me 2and half our wait karta rha but food nahi aya and mene [protected] per call kiya but not connect uske baad mujhe jo number mail me aya us number pe mene call kiya[protected] or is number pe mujhe bola gya k hum gurgaon se bol rahe aapki koi help nahi kar sakte aap delhi vaale number pe try kijiye
                  Jab ye number help k liye nahi hai to mail me ye number urgent assistance on your KFC delivery orders
                  Likh kar kyu bheja
                  And uske baad mene
                  Ek or number pe call kiya online helpline number karke but vha bhi bola gya me to corporate office se security vala bol rha hun
                  No solution
                  And baad me mene swiggy se order kiya 925 rupees ka kyuki raat k 11 baj chuke the or me bahar nahi ja sakta tha
                  Mera paisa bhi nahi mila na food or na solution
                  KFC India customer support has been notified about the posted complaint.
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                    M
                    Mohammed28
                    Jul 29, 2020
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                    Website: Kfcindia

                    I am texting this from Chennai as an annoyed customer.. today I ordered 10piece hot and crispy + medium fries+pepsi from the online KFC portal.. the money was deducted but the order confirmation was not given.. so I placed an order again, same thing happened.. because of this rs 1407 (rs703.5 per order)was deducted without the order being placed. I need refund.
                    KFC India customer support has been notified about the posted complaint.
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                      S
                      Sunildeepakchavan
                      Jul 26, 2020
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                      Address: Gulbarga Karnataka India 585102

                      I done online order in KFC app order confirmed amount also debited from my account Rs 502.50/- on date[protected] but I not got any parcel from KFC center. and till date not got my amount refunded also.order no is 19664723
                      KFC India customer support has been notified about the posted complaint.
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                        A
                        Amal KR
                        from Mattanur, Kerala
                        Jul 25, 2020
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                        Address: Kochi MG road

                        On july 25th i tried to place an order of rs. 705 and i made the payment through paytm. Money is deducted from my account but no update regarding order. Please shut down your money looting online order app as i came across so many complaints in the same manner here.
                        KFC India customer support has been notified about the posted complaint.
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                          P
                          Pragathi shetty
                          Jul 25, 2020
                          Resolved
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                          Resolved

                          Address: Bengaluru kathriguppe branch

                          My order cancelled they said they will refunded but after four days i asked them they they said I don't know anything u can ask customer care how rudely that staff behaved... I need my money back kindly do the needful... Bangalore kathriguppe kfc.
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 27, 2020
                          KFC India Customer Care's response
                          Hi Pragathi, please help us share your concern on [protected]@yum.com and we will look into it.
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                            S
                            Surabhi Jha 0509
                            from Noida, Uttar Pradesh
                            Jul 19, 2020
                            Resolved
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                            Resolved

                            Address: Crown interior mall Faridabad

                            I visited the kfc crown interiorz on 17 june 2020. I ordered a rs 599 bucket for takeaway. I made a payment using upi id paytm[protected]@paytm and the transaction id was[protected] at 8:15 pm in the name of deyvani with remarks as oid[protected]@kfc india. The payment was completed but my order wasn't placed on kfc. I made another payment using the same upi id and the transaction id was[protected] at 8:43 pm. This time my order was placed. I contacted the manager who said that i will be refunded the amount for the first transaction within 7 days. It has been more than one month and there has been no action from your end to initiate the refund. This is highly unprofessional from a big brand name like kfc. The payment is completed but no service was provided to me at that day. I expect either refund or the item for which i made the payment as this is highly unprofessional and has caused inconvenience to me.
                            Jan 18, 2021
                            Complaint marked as Resolved 
                            Service was provided
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 20, 2020
                            KFC India Customer Care's response
                            Hi Surabhi, we'll surely help you with your concern. Request you to share your contact number and email ID on [protected]@yum.com, so that we can assist you further with the same.
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                              S
                              Simon Siva
                              Jul 18, 2020
                              Resolved
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                              Resolved

                              Address: Banglore , basveshwar nagar ,KFC restaurant,nearby modi hospital
                              Website: My order was not received and I need my money refunded

                              Yesterday I have ordered 6+6 meal offer but my order was not received and I need my money refunded.
                              My order number : 19639177
                              Order placed at : Banglore - basveshwar - DIL
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              Jul 18, 2020
                              Updated by Simon Siva
                              Yesterday I have ordered 6+6 meal offer but my order was not received and I need my money refunded.
                              My order number : 19639177
                              Order placed at : Banglore - basveshwar - DIL
                              My number :[protected]

                              Our apologies for the inconvenience caused, Simon. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely connect with you regarding your concern.
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                                H
                                Hardeep Singh Malhotra
                                Jul 15, 2020
                                Resolved
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                                Resolved

                                I had placed my kfc order online and paid the amount on 15-july-2020 (Order no. 19595709; kfc, saharaganj mall, lucknow).
                                The order never got delivered and the worst part is that they are literally unreachable. This is the 3rd time that such a thing has happened. If these people cannot provide the service, let this not be advertised; zomato & swiggy appears to be far better off than these people.
                                It is not always about refund; the trauma and the nuisance that is caused is much more than lack of delivery of food.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 16, 2020
                                KFC India Customer Care's response
                                Our apologies for the inconvenience caused, Hardeep. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely connect you ASAP regarding your concern.
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                                  R
                                  Rakshathraku
                                  Jul 8, 2020
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                                  I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card ending with 2118. The money of Rs. 303 was deducted but the order confirmation was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.
                                  KFC India customer support has been notified about the posted complaint.
                                  Jul 08, 2020
                                  Updated by Rakshathraku
                                  I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card ending with 2118. The money of Rs. 303 was deducted but the order was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.

                                  Jul 08, 2020
                                  Updated by Rakshathraku
                                  My email id is. [protected]@gmail.com
                                  Contact no. [protected]
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                                    Rakshathraku
                                    Jul 8, 2020
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                                    I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card. The money of Rs. 303 was deducted but the order was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.
                                    KFC India customer support has been notified about the posted complaint.
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                                      P
                                      Pooja Parameswaran
                                      Jul 8, 2020
                                      Resolved
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                                      Resolved

                                      I have orderd an item worth rs. 634.99 from my credit card. But the delivery is not yet done.. Order has been made at 4 pm.. As the ordered item is not delivered i need refund of that item. No details are shown in the app.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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                                        D
                                        DrRahul InPsy
                                        Jul 8, 2020
                                        Resolved
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                                        Resolved

                                        Money deduced and not refunded, when it will be refunded, order dnt completed
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        KFC India customer support has been notified about the posted complaint.
                                        Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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