KFC India Complaints & Reviews

I tried to place order using kfc app for solo bucket (2 pc hot & crispy with 4 chicken strips) on 24 may 2020 @ 7:56 pm for rs. 331.50/- (After rs. 50/- app discount on my order) and proceed with online payment option using upi, i paid amount using upi, following which the amount was debited from my account but i never reflected in my kfc app account neither i received any message or email for order placement.

Transaction details:

- upi reference id:[protected]
- amount debited: rs. 331.50 /-
- payment made to: yumrestaurantindia. [protected]@hdfcbank (Upi ref no[protected].

Registered personal details:

- name: lakshay dhingra
- email: [protected]@gmail.com
- contact no.: +91- [protected]

Please find attched screen shots for the amount debited containing reference id.

Hello i do regularly visit kfc and first time kfc sold me a old chicken. And really disappointed and i don't know why they did like this. I guess they had sold me a chicken which is kept in refrigerator during this lockdown period. Really scared and it makes me think that kfc is very bad in quality and service.
I need a responsible person from the particular outlet to contact me personally and i want to know what went wrong and i want the resolution from kfc end.
Contact me at [protected]
Arun prasad

[protected]-8511
The order is cancelled by KFC themselves but the refund was not initiated yet. I have rais3d requests in KFC feedback website also but there was no reply

I had placed an order for kfc gift card through their website on 1st dec 2019. For an amount of rs1000. The website stated will receive them on my email id. But i did not receive any. I then contacted the customer support but they kept giving excuses. Then i contacted a customer executive from their store. He had asked about the screenshot and i had sent them over. Its been over 4 months now and still it remains unsettled. I have tried numerous times but in vain. Kindly help in getting it sorted.

[protected]@gmail.com my email addeess

Order was made via kfc app payment was deducted from my bank account but food wasn't delivered tried to contact the outlet but couldn't

Today i have ordered 2 rice bola, 1 classic singer chicken budget and hot sings. My in voice no. is 9000100 POS P, / SAC- 996331.
I got the poor quality food with different taste of both the rice bowls.
Didn't expected this from KFC..

Kfc is charging 33rs for a single paper bag which costs not more than

I have ordered yesterday from kfc app while on payment page i selected paytm to pay the amount but once the amount got deducted after that there payment page showing sorry for the inconveniences your order is cancelled and they haven't mentioned anything there about the refund policy, this is really pathetic from kfc i want my refund of ₹293/- asap.

Date : 8th April 2020
Order through KFC website
Store Preparing your Order
KFC Vasant Kunj, Shop no 12 13 Gr Flr Sun City Vasant Square Mall Vasant Kunj Vasant Kunj, New Delhi

Order Number 17983888

Hi kfc india team,

I have placed online order today (Order id : #[protected] for ₹ 596.49 (Take away order) through mobile app. I can see order was successfully placed on app but when i visited shop to collect (Kfc rbd basaveshwar nagar) they informed order was not successful and told to check customer care.
Since i made one more offline order and made the payment in the shop itself to collect (Invoice no - ti[protected]) for rs - 715
Requesting to refund the online transaction deducted amount by reviewing the order id status and bank transaction details attached in email.

Thank you

Regards,
Santosh kumar l
+91 [protected]

I placed an order via kfc app and it got cancelled within few minutes. I received an email stating that refund is initiated (March 18). Its been more than 10 working days and still i didnt receive the refund amount (Rs 732.99)

Tried reaching out to customer care/email and no proper response.

Transaction id for reference: shmp[protected].

Contact no: [protected]
Email id: [protected]@gmail.com

My wife and myself visited kfc in alpha mall, ahmedabad on 16 march at 8.40 pm. We ordered a 6 piece bucket and fries and drink. We requested that 4 pieces be legs and any other 2 pieces. Were referred by the cashier to another person and he said he would do it but we would have to wait for at least 15 minutes as the chicken was still being fried.
We agreed and after 20 minutes saw other customers being served and went to ask about our order.
The cashier referred us to darshak - we got his name after repeatedly asking for it. Darshak told us that we could only have 2 leg pieces and the rest other pieces. We told him we were waiting for 20 minutes and were already told that we would get 4 leg pieces. He said no and if you want to get the leg pieces you need to wait for about 20 minutes for the next fried lot to be ready. We complained that this was not right as we would have to wait for another 20 minutes. He told the cashier to refund us our money. I said i do not want the money and wanted the original order honoured. He walked off and the cashier prepared the refund and was giving to us but i refused.
It was then that ajay was called over and i explained to him the situation and he told the cashier to put back the money in the till and i was given another receipt. Ajay was very helpful and apologised and immediately served us our original order.
This proves that our order could have been fulfilled by darshak before the intervention of ajay. Darshak was also very rude in front of other customers which is a major sin for the reputation of kfc.
I attach the relevant receipt for you to follow up and take the necessary actions
Fyi i was visiting ahmedabad from the uk and this would not happen in uk. If it did i would not have been charged for my meal

Dear kfc team,

I have made a payment of rs. 239/- on POS[protected] at KFC SAPPHIRE. txn#[protected] using your SBI Debit Card against my order from mobile no - [protected]

I need a copy of that bill. Can you please send the same to my e-mail [protected]@gmail.com

Thanks & regards
Rohan Kumar
[protected]

Ordered a chicken zinger from KFC Magneto mall raipur through zomato...recieved a burger which was raw from center...looking at the situation around the country now this is unacceptable from such a reputed food chain like KFC...it can take adverse effect on health of the people who consume it ...replacement or refund wont solve the problem here...need to take strict actions against it...

Orderred 1 chizza combo (Order id :[protected] with large popcorns at 11 pm from kfc app itself, payment of rs.578/- has been deducted but as per conversation with the supervisor sachin at helpline number, they denied for the refund as well as denied for providing the order as the kfc store are closed after 11 pm, then why did the order get confirmed
Kindly look it on priority basis now.

Today on 10th march 2020 at 12:37pm we placed an online order with kfc of rs.1077 and the payment was accepted online. We immediately received order confirmation sms and assurance of 45 min delivery. But when we didn't receive the delivery for 1 and half hour we called customer service who were not willing to accept their fault. My family was waiting for their lunch through kfc but it failed to deliver and inform. We had hard time repeating our complaint to every representative coming over the phone. Finally even the manager didn't agree to raise a complaint and share an sr number. He only assured of refund i. 7 working days but no delivery of order due to their failure.
After realising this order has failed i had to order food from some other food chain to feed my hungry kids.

Need. Strict disciplinary action against this food chain

Regards
Xavier

Hi,

I was ordering kfc party bucket, pepsi and french fries. Order was placed from google pay upi, but my order was not placed and money was deducted from my account.
Following are the details and also attaching screen shot for upi and bank transaction details

Name : aniket dhotre
Bank name icici
Account number:[protected]
Transaction amount :889
Place : pune
Order placed to kfc kumar pacific mall.
Transaction to : yumrestaurantindia. Billdesk

Attaching transaction statement of google pay and icic bank

Thanks & regards
Aniket dhotre
[protected]

Hi my kfc account is [protected]@gmail.com & mb: [protected] -
On 19th feb'20 i made a online order for rs.683.99 through hsbc credit card but transaction failed and money debited from my hsbc credit card, still i have not got refund for this transaction.
Please initiate refund
Yum restaurant india p mumbai - 683.99inr debit on 19th feb' 20

Hi my kfc account is [protected]@gmail.com & mb: [protected] -
On 19th feb'20 i made a online order for rs.683.99 twice through icici bank and its failed and money debited from icici account (Bil/onl/[protected]/kentuckyf/kfc_rici8539782 and bil/onl/[protected]/kentuckyf/kfc_rici8539789), still i have not got refund for this transactions. Please initiate refund

(Order received and paid but not delivered)
On jan 8 i ordered, wednesday bucket for 385. I paid for the order.
But the order was never delivered.
Never even attempted to deliver.
I kindly request for refund.
I paid through google pay.
I have attached the transaction i'd and other details.
Pls contact on [protected]@gmail.com
[protected]
Hoping to receive a reply soon
Thanks..