KFC India Complaints & Reviews

Address: Nellore, Andhra Pradesh, 524003

I ordered kfc on 6/02 via kfc india app, i paid through google pay as i've always done, after i authorise the payment, my money got deducted and i went back to the app but the order did not go through. The order status showed payment not done yet. Transaction id[protected]
Since i had to have dinner i ordered again through swiggy (India) and this time it went smoothly.. There is no way i could find to ask for a refund. Please help resolve the issue at the earliest as this is just unacceptable.

Mar 9, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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Feb 07, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: Chennai, Tamil Nadu, 600014

I went to express avenue kfc branch in chennai. The girl at the bill counter, laughed at us unnecessarily. She is not answering properly and everytime laughing or talking with other workers, its so annoying. I experienced the same at lulu mall kfc branch in kerala. Why your workers are doing like this. Feeling like they are discriminating by the appearance of the customers...

Mar 12, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi Dheepa. this should not have happened. at KFC, we make sure that our staff offers the best customer experience. Please share your feedback on http://feedback.kfc.co.in/ and we will look into IT.

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Address: Khordha, Odisha, 751007

I have ordered from the KFC app and made a purchase of 362.50 Rupees from UPI. After the payment was successful, it wasnt reflected in the app and my order was nowhere but the money was deducted. This was the worst experience. I want a refund ASAP!Hereby am attaching the payment screenshot. I have tried reaching out your customer service but it all went in vain. I want my refund as soon as possible! Look into it as soon as possible! Horrible experience with this ### app

+1 photos

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 186, Phase II, Qualcomm E building, VK tech park,EPIP, Whitefield, Bangalore, Karnataka, 560066

This is sunil pulibandla. I ordered from kfc on 04.02.2020 which is on tuesday and paid 533rs in google pay. And the order is not confirmed after payment. I want refund of my amount. I'm providing the payment reference number of google pay in the attachments. You can contact me to my phone number [protected] and email [protected]@gmail.com. Please resolve the issue as soon as possible.

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KFC India customer support has been notified about the posted complaint.

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Feb 06, 2020

KFC India Customer Care's response Hi Sunil, this should not have happened. Please share your concern on http://feedback.kfc.co.in/and we will look into it.

Feb 07, 2020

Updated by Sunil Pulibandla Yeah sure

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Sunil Pulibandla

Feb 7, 2020

Yeah sure

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Address: Parnil Complex, R.G. Baruah Road, Kamrup Metropolitan, Assam, 781024

Very pathetic service. I had ordered from KFC, Devyani International Ltd. two burgers and two popcorn for takeaway, but have received only one popcorn. Very pissed with the service, they should learn to cross check orders before packing and giving away. I was a regular customer but now I am fed up of their awful service. Hopefully you can at least TRY to improve your service. Or at least please refund the money you cheat people by not delivering the ordered quantity.

+2 photos

Mar 7, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

KFC India Customer Care's response Hi Shivangi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Kurian277

Feb 7, 2020

Order placed through KFC app.. amount paid through google pay.. but amount deducted... No order placed

issue with the order - Comment #3643194 - Image #0

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KFC India Customer Care's response, Mar 30, 2020

Verified Support

Hi Kurian, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: Dhanbad, Jharkhand

I took a takeaway from KFC on 2nd Feb 2020. My order consisted of 3 Classic Zinger Berger, Popcorn Chicken Large, 2 Dips and Dynamite Mayo. While opening the takeaway the Dynamite Mayo and 2 Dips was missing. It is not possible for me to go back to KFC and complain about this. We don't expect this to happen for a brand like KFC. It is of great inconvenience that I have to open the package and check if all the contents are there in it....

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Address: 380006

Hi actually I ordered kfc through kfc app on 2nd feb 2020, i have paid through phonepay upi, i have seen the message about amount debited from account, but as i was redirected to kfc page order is not confirmed

And i again ordered through paytm,
Please look into the issue as soon as possible and
Kindly refund the money soon. I m attaching screenshot of txn page

+1 photos

Mar 8, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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I placed an online order through the kfc official app on 20 january, 2020 for a takeaway order from nehru place (Epicuria) outlet for ₹399. Amount was deducted from my bank account. After around 4-5 minutes, i called the nehru place kfc outlet telling them to cancel the order as there was no option for cancelling it online. When asked about the refund, the guy assured me that there will be a refund within 7 days. But i still haven’t yet received the money back

+2 photos

Mar 6, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

KFC India Customer Care's response Hi Akshat, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Shivansh Bhardwaj

Feb 3, 2020

On 26, Jan, 2020 I paid 281.50 Rs for my order but kfc app showed that we could not able to process your transaction. But amount has been debited from my account so I need my refund.

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KFC India Customer Care's response, Feb 4, 2020

Verified Support

Hi Shivansh, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 715, E-3 Megh A ,Golden Park 2 ,Beturkar pada, Thane, Maharashtra, 421301

Placed an order for chicken wings, paid via google pay, money is debited but haven't received order!!!
Upi transaction id[protected]
I ordered food via kfc app in which i added food to cart then paid via upi to "yumrestaurantindia. [protected]@hdfcbank".. As soon as i entered my upi pin, money was debited from my bank account and kfc app display me that "sorry your order is not processed at this time please try again later"!!! I was totally disappointed as my money get deducted and i don't revived any refund nor money!!

+1 photos

Mar 2, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

KFC India Customer Care's response Hi Vivek, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Address: Ranga Reddy, Andhra Pradesh, 500049

I have ordered on 24th of Jan for an amount of 591.5 rs, you can see from the screenshot provided that i had to make 2 transactions for the same as the first transaction received an error(UPI transaction) which can be seen in the screenshot as well, so i made the payment using debit card which was successful, i raised a concern with my bank regarding the same and they said you claimed both the transactions, how can you claim two bills for same order, kindly refund my amount asap

BTW i tried to send my concern through your feedback service but it times out every time and wouldn't let us send feedback again. when you know your UPI payments are failing, why is it still in place to receive payments.

+2 photos

Mar 2, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your contact number, order ID, email ID, restaurant details, transaction ID, date, amount and mode of payment. These details will help us to escalate your concern and provide a solution at the earliest.

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Address: Kfc meenakshi mall, Bangalore, 560076

I had placed an order today 27.01.2020 through kfc app. Order no. 16686667. It was dispatched from meenakshi mall banglore. The runner contacted me to send the location. Despite sending the location i have not received my order. The payment is already done online. What the hell am i supposed to do? I paid for the food and i've not received it. I need to get a refund atleast. The driver name was given as prajwal am ([protected]). The customer care numbers are not working as well.

Feb 28, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Amith Singh Takur

Jan 30, 2020

I have ordered on 29th of Jan for an amount of 482.99 /- you can see from the screenshot provided that i had to make 2 transactions to confirm the single order plz look into this ..

order not delivered. want refund - Comment #3638746 - Image #0

order not delivered. want refund - Comment #3638746 - Image #1

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KFC India Customer Care's response, Jan 31, 2020

Verified Support

Hi Amith, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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नमस्ते
मै KFC app द्वारा कुछ फूड ऑर्डर कर रहा था जिसका Amount 733 रूपए हुआ फिर payment पर जाकर UPI select किया उस के बाद UPI Payment request अपने icici app pr जा कर accept की or payment successfully डेबिट हो गए मगर kfc app pr ऑर्डर प्लेस नहीं हुआ और ना ही Payment रिटर्न हुआ कृपा कर के हमारे पैसे वापस कर दो और भविष्य के लिए अपने सिस्टम को ठीक करे क्यों के castumer care wagehra kuch bhi thek nhi hai aap ka

+1 photos

Feb 27, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Udatta De

Jan 28, 2020

Yesterday at cooch behar KFC, worst experience. They charged 230 and provide worst quality food, stop making your customers fool .there was no Pepsi also

amount deducted 733 through icici upi order not placed - Comment #3637673 - Image #0

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KFC India Customer Care's response, Jan 29, 2020

Verified Support

Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it at the earliest.

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Address: 641004

I am in coimbatore and i had placed an order using the kfc app and paid using google pay. This was supposed to be my first order using the app. The amount was deducted. However when i went back to the app the order was cancelled and the said reason was cancelled transaction. The transaction was a success and amount has been deducted from my account. The order is still in the cart.

+4 photos

Feb 27, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

KFC India Customer Care's response Hi Subash, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Address: Bangalore, 560043

I have tried to placr n order through kfc but the amouny hot debited and there is no refund or any cistomer serbice team to contact. Such a worst behaviour the kfc team. I wrote in twitter but no update yet. What do you think about customer money. Is that a joke for yo? I need the amount to be creadited back.

Yum restaurant india pvt ltd.
Amount debited : 558rs

Upi transaction id : [protected]
85

Mar 5, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

KFC India Customer Care's response Hi Harini, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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BharaniNallapati

from Hyderabad, Telangana

Jan 28, 2020

I tried ordering through kfc app. M
Payment done through Google pay. My money got deducted but order is not placed. Refund my money. And why the hell this app has so many bugs

amount got debited through kfc app but order was not placed. - Comment #3636510 - Image #0

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KFC India Customer Care's response, Jan 28, 2020

Verified Support

Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

S

Star Food processing and packaging machines Noida

Jan 28, 2020

I Try TO Order Trough KFC APP Payment Mode IS UPI Payment IS Successfully Debit from MY Account RS 733/- BUT Ordered NOT Placed AND I TALK TO KFC Castumrr They Only Work With Orders ID IF Order IS NOT Placed SO HOW Order ID IS GENRATE PLZ GIVE MY Money BACK I ATTACHED MY UPI Details Screenshot

amount got debited through kfc app but order was not placed. - Comment #3636557 - Image #0

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P

Prateek9596

Jan 28, 2020

Hello Sir/Madam,

I ordered KFC (dine in) on KFC outlet (Karnataka 580030, Urban Oasis Mall).

I need duplicate bill copy as per below information.

I Paid 640 Rs. SBI Corporate Card ending with 0203 dated 19th Jan around 09:18 PM.
My email iD is [protected]@gmail.com
[protected]

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KFC India Customer Care's response, Jan 28, 2020

Verified Support

Hi Prateek, please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: kfc db mall bhopal, Bhopal, Madhya Pradesh

Ordered a bucket chicken wednesday offer at kfc bhopal at 11pm.

The chicken piece provided when we opened it was like red color fluid was leaking or dripping which seems like blood.
Photos are attached.

The manager comments its marination and refuses refund on the order.

We refused to eat the chicken and left the restaurant. The entire bill was rs 893/-

+1 photos

Feb 28, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Jan 23, 2020

Updated by Oommen The photo uploaded for the same

Verified Support

Jan 24, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Jagannathan Nagappan

Jan 28, 2020

On 14/01/2019.i place order of rs634 in paytm upi. Amount debited but order was not placed. Please refund my money

bad chicken with blood in it - Comment #3636760 - Image #0

bad chicken with blood in it - Comment #3636760 - Image #1

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KFC India Customer Care's response, Jan 28, 2020

Verified Support

Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

J

Jay Bose

Jan 28, 2020

KFC Siliguri Sevoke Road Customer Service is very bad they talk very rudely [censored]ing son of mother[censored]ing [censored]s.

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KFC India Customer Care's response, Jan 28, 2020

Verified Support

Hi Jay, at KFC, we make sure that our staff offers the best customer experience. If there's some specific feedback you would like to share, please do so on http://feedback.kfc.co.in/ and we will fix it.

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Address: Gurgaon, Haryana, 122001

I ordered from KFC on 17 Jan 2020. The first payment was made through UPI but the order failed in your app. Then I reordered and paid with Paytm.

So, pls refund my UPI money immediately. Screenshots are attached for your reference.

Also, I ordered food around 10 pm and it was delivered in ice cold condition at 12 am midnight after multiple follow-ups. Pathetic service at its best. Would never order from KFC again.

PS: And yes I have raised a complaint on http://feedback.kfc.co.in/ as well but the page times-out everytime.

+2 photos

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

KFC India Customer Care's response Hi Manish, we regret the inconvenience caused. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

Jan 26, 2020

Updated by Manish_R Did you even bother to read my comment? I have already raised the complaint on http://feedback.kfc.co.in multiple times. Are you a bot?

Verified Support

Jan 27, 2020

KFC India Customer Care's response Hi Manish, we regret the inconvenience caused. Request you to share your contact number, email ID and restaurant details. These details will help us to escalate your concern and provide a solution at the earliest.

Jan 27, 2020

Updated by Manish_R I don't want to share my personal details here. I can mail you the details if you provide me your customer care mail ID.

Also, I have already share the transaction details with you. UPI transaction no. of failed order is[protected] and the deducted amount was Rs 332.50. I want you to refund me this money.

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Address: R 143 R Block Gr Floor Vani Vihar, Uttam Nagar New Delhi, New Delhi, Delhi, 110059

Dear team,
Yesterday i have visited kfc janak puri store i have ordered smokey red (5 piece) and a medium coke and guy at counter punched the incorrect order and i have complaint for the same with staff member but they told me to wait and assured me that issue will be resolved. But when i was having my food the same guy who had punched my order came to me and forced me to order something else costing 43rs i said i dont want anything please return my amount. He denied and said we cannot return the amount you have to order something. It was such a disappointing revert which i got from that guy. After doing a mistake he didn't even have the courtesy to apologize and refund the amount. Smoky red chick was also cold very hard to eat. I need immediate action on this.

Mar 8, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2020

KFC India Customer Care's response Hi Rachit, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 20-5-40B1, Sanjay Gandhi Colony,Korlagunta, Tirupati., 517501

Orederd through KFC APP.
ON January 12, 2:56pm, for 733.99/- through GOOGLE PAY.
Amount was deducted, without any order confirmation.
Customer service is worst..even after a compliant was made.
The App is not working properly, necessary changes made accordingly.
And a Available E-MAIL ID can make it easier to communicate.
Hope so I can get my REFUND..

+1 photos

Mar 10, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Address: 411033

I was ordered some food through kfc and branch name is kfc amnora - india and does payment through phonepe wallet the transaction was successful and they said perform again transaction again my money deducted twice. Why these guys is not refunding my money as i have performed two transactions here.
My contact number - [protected]
Call me as soon as possible

Mar 2, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2020

KFC India Customer Care's response Hi Sharad, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: Gulbarga, Karnataka

I went to kfc on 7th january with my friends. We ordered one ultimate bucket. I completed the payment through phonepay applications and the amount were deducted from my bank account but the order was not placed then i completed the payment by other ways. Then i contacted to phonepay helpline but they told that the amount were transferred to your respective account,, so according to this i want my cashback...

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KFC India Complaints & Reviews

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KFC India reviews & complaints page 82

refund of my money

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annoying workers in kfc

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money deducted but order not placed and worst food

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order not confirmed after payment

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issue with the order

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did not receive an item for which I paid

I have paid 415 through kfc app by upi but order not confirmed

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order cancel, refund not received

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money is debited but haven't received any food!!!

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2 bills charged for 1 order

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order not delivered. want refund

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amount deducted 733 through icici upi order not placed

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order placement failed but amount deducted

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amount got debited through kfc app but order was not placed.

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bad chicken with blood in it

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didn't receive refund yet

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incorrect billing/food too cold

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refund incomplete.

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amount is not refunded

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amount deducted from my account but the order not placed

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