[Resolved] Koovs.com / Marble E-Retail — koovs cancelled my order without any notification | |
Order i'd :7136200. Koovs cancelled my order without any reason stated. I purchased on black friday sale which koovs heavily marketed. After few days of ordering the order got automatically cancelled. I contacted customer care where they said that they have the right to cancel order without informing and they have cancelled orders in bulk of many people. Koovs false marketed black friday sale as they didn't have anything to give. They cheated customers and such a disgrace by this low level company.. I want my order back.. Even if it is not in stock, i want all my orders... Was this information helpful? | |
Jan 7, 2020 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Dec 07, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Kushal, Greetings from KOOVS.COM! We apologize for the inconvenience caused. We regret that the order has been cancelled due to an unforeseen issue. Do visit our website/app as you might come across other interesting products of your choice and place new order. Please write to us at [protected]@m-eretail.com if any assistance is needed in regards to placing an order. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |
 3 Comments | |
Comments
They told me to place New order, , my friend is facing same issues.. Gave me 40% off coupon when i purchased the goods at 70-60% off... This site is zero on consumer satisfaction+ worst e commerce website.
Reply
The same thing happened with me as well...very annoying. The coupon they provided doesn't work on the products which are on sale...I totally agree with Kushal on this one...
The WORST experience with KOOVS...useless customer care service and it seems their team is a robot sending emails with no sincere apologies or courtesy to understand and address the issue.
I would give them ratings in MINUS, if that was an option!!!
PATHETIC..
The WORST experience with KOOVS...useless customer care service and it seems their team is a robot sending emails with no sincere apologies or courtesy to understand and address the issue.
I would give them ratings in MINUS, if that was an option!!!
PATHETIC..
My money got deducted from my account but order in koovs is not placed.
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Koovs.com / Marble E-Retail Customer Care's response, Jan 8, 2020
Verified Support
Dear Ipsita,
Greetings from KOOVS.COM!
Please write to us at [email protected] from your registered email i'd so that we can look into it and assist you accordingly.
For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.
Best Regards,
The KOOVS Team
Shop The Latest Trending Styles
Head To KOOVS.COM Now
Greetings from KOOVS.COM!
Please write to us at [email protected] from your registered email i'd so that we can look into it and assist you accordingly.
For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.
Best Regards,
The KOOVS Team
Shop The Latest Trending Styles
Head To KOOVS.COM Now
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