Kotak Mahindra Bank Complaints & Reviews

Sir
I am from agra i am using the kotak credit card from last 5 years but from last 2 months i am very dissatisfied and angry because of worst service of the bank and i will stop the use of this kotak credit card
You think that cystomer is fool
In june i made a payment of credit card by cheque but after 5 days i got the message that i have not done the credit card payment i went to the kotak mahindra bank and talked with the staff that i have already made a payment for the due balance so why i am getting message for the payment he told me that your cheque has been bounced i asked why they told me go to your bank they will tell you then i went to my bank and i asked that is there any update of bounce cheque in my account so they told me that no we didnt get any cheque for the clearence so there is no bounce cheque in your account no cheque update is there i got the statement from my bank i also got the updated passbook but there was no cheque information no panalty was there of the bounce cheque
So again i went to kotak credit card office but the staff was not helpfull i talked with the customer care also they told me that they will remove the panalty interest and charges but again in this month july they have charged panalty and interest
Dear kotak bank please stop making fool the customers
You have many customers if you do this you will loose the customers and i will stop the use of your credit card
So please solve my problam as soon as possible
My number is [protected]/[protected]

Hello sir, I applied KM bank credit card through online, last week but yesterday 05.07.2018 morning call ur bank executive, ur card is approved, then today 06.07.1986, our executive collect my documents, eve 6.o clock, appointment booking, then after one mail is come for me ur bank side, one reference number given, I checked the this reference number ur official website, this number is invalid, then what can I do? Please help me sir,
This is my
reference number :[protected], please help me sir, my mobile number : [protected], please reply me.

Regards

Rajasekar.

Account Holder has submitted the F.D.on maturity date 30/06/2018 for redemption, the said F.D. duly signed by the first holder and mode of payment is EITHER /OR, even though the proper officer and branch Manager did not release on the ground that account holder has opted AUTO RENEWAL, it is one kind of premature hence both holders must sign on the F.d, after both holders signature bank will release the F.D. I discuss the matter with Branch Manager and explained to the proper officer and manager, if any F.D. is to be submitted before due date then it is compulsory all holder are suppose to sign on the F.D. In my case Account Holder has submitted the F.d on maturity date and mode is EITHER/OR and even though undersigned opted AUTO RENEWAL does not require both holders signature .only in premature case all holders signature must. Any how discussion was unfruitful. Finally i requested to provide copy of rule/notification /guidelines which clearly speak such types of F.d are premature.More than 5 days passed but i have not received any rule/notification etc.
e mail submitted to nodal officer of kotak bank on 01/07/ and 05/07/2018 their acknowledgement no. KMBL 659-518, 649-253 and 649-280 (F.D. No. [protected] CR NO.[protected]

To whomsoever it may concern,

I would like to bring to your notice the unruly and uncalled behavior of your customer service representatives.

With the above mentioned card number firstly the card was blocked with any prior notice in december causing much embarrassment in front of my family and friends when i wanted to use it the most your representatives went ahead blocked the card all because of misunderstanding at their end.

If that was not enough they made sure that the card was blocked permanently and after a series of conversations with your managers and representatives got a variety of information even after that i decided to pay you guys every month as the minimum payment.

Recently i got a call from one mr sanjay jadav who has become a threat and messages me till your after calling hours for the payment, after repeatedy telling him that i lost my job and currently got a new one he is just not ready to listen all thanks to your so called nonsense illogical procedures just to meet your targets.

The final conversation i have had with him i did happen to explain that i will be making the payment in full by the 10th or the 12th at the maximum and ready to pay the total it comes upto since i would get paid then and dont have even the minimum to pay at the moment, still after this i am being pestered and threatened that if i dont pay him immediately he will be sending his guy to my place and get the money out of my mother who is a senior citizen and harasses her every day when there is no one at home even the the guy he sends is rude towards her and talks nonsense.

In short this email is to notify you that i will be making a payment by the 10th or the 12th in full let me know the final amount and it shall be paid.

I would not appreciate your bank harassing a senior citizen else she will be forced to take legal action against your bank since she has nothing to do with your bank and its your name and reputation which would be at stake the rest as promised your bank shall get paid by the mentioned date and sending your representatives to harass a senior citizen in my absence shall be taken seriously.

Regards,
Samuel

Few days ago precisely on 03.07.2018 at 12:10 pm i made a fund transfer of rs 4000 through cirtus payment gateway and rs 4000 has been debited from my existing uco bank debit card, but money is not credited in my kotak bank 811 account. I had called customer care of kotak 811 but they are not in a position to give me a proper solution. Please help me in this matter.
My kotak 811 crn :[protected]
Kotak account no:[protected]
Transaction amount : rs 4000
Transaction date : 03.07.2018

Sir i am bhawna soni maine monster india mai cv upload kiya jiske bad mere pas mr. Raghav pawar ka call aya unka no.-[protected] se unhone reg fee mangi 1550/- rs. Maine unhe by paytm acc-[protected] par paid kiya uske bad unhone mujhse document verification fees 5500/- mangi maine paid kiya trainig latter fees mangi maine unhe 13500/- paid kiya n last fees unhone 42500 mangi jab mai nhi de payi to unhone meri id block kar mera amount not refund karne kah diya plz sir mujhe help kijiye.

Hello sir/madam

I am shveta papneja having salary account ( (A/c no *4114) in kotak mahindra bank.

On 1st july, 2018 at around 12:43 pm i got constant messages of withdrawal of rs. 40, 000 (4 transactions of rs.10, 000) from my debit card (*1752) however my debit card is with me only and i have not done this transactions.

Instantly i called customer care and blocked my card.

I have never shared my card and its details to anybody. Then how can anybody take my money. This is certainly a fraud.

Kindly look into this matter and resolve this issue on urgent basis.

Regards
Shveta

I want to close kotak mahindra credit card service. So why kmb is not closing it. I would also want to know why it's shows an outstanding amounts of rupees 118 which was imposed as bill, actually i have not activated the credit card kit and the card was requested to block. If i used the card surely i will pay but here i haven't activated it still why inr 118 was generated as pending bill. So i want to close kmb service or i am expecting reply from your end in the closure of credit card. As i want rationale for imposing unutilised card bill.

Please see the request number:re:'kmbl=589-237'customer service center (Kotak credit card)

Hello Sir/Madam

I am Shveta Papneja having salary account ( (A/c no ******4114) in Kotak Mahindra Bank.

On 1st July, 2018 at around 12:43 pm I got constant messages of withdrawal of Rs. 40, 000 (4 transactions of Rs.10, 000) from my debit card (********1752) however my debit card is with me only and I have not done this transactions.

Instantly I called customer care and blocked my card.

I have never shared my card and its details to anybody. Then how can anybody take my money. This is certainly a fraud.

Kindly look into this matter and guide me what should be my step to get my money back.

Regards
[protected]@gmail.com

Hi Team

Some 500 was debited on credit card without my knowledge till i saw it in statement. When i tried reaching the customer care :[protected] and no response on a daily basis. I also tweeted and noted no response.

I am getting email reminders to pay the bill which has catapulted to 2000. Could be interest or could be few more fraud transactions

Also, i am getting credit cards issued from Kotak Bank every week. Till now i have 3 credit cards.

Pathetic service before even i use it. Please cancel the same.

For new users

My acount was automatticaly debited with amount..234. Automatticaly ...and when i contacted..they said an physical debit card has benn isueed to you...i have not order any physical debit card...i had balance in imy 811 account..and automaticaly my amount has been debited...i know the terms an condition that annualy...charges are deducted then why would i have order debit card ...now automatticaly the have issued...me debit card and they decuct different charges from account

I have salary account in the kotak bank from last 3 years. Salary was not credited from last six month as i was on medical leave. So they started non-maintenance charges and also deducted lien amount and system reserved amount from my main balance without any confirmation, mail, and message. Why they do like this. I didn't expect from kotak bank. Please do the needful.

This is in the reference no[protected]. I applied it on 10 june 2018. On 18 june i called the customer care about the status and i was told that card has been approved and i will get the card within 5 working days. Then again i called on 25 june ans again they told me card is approved but there is some delay so they have mailed the concerned department for the same and ill get the reply in 2 days. But today when i called they told me that it has been declined. How can they decline after being approved and even i have an excellent cibil record. So now i want the solution for it.

Hi,
I have applied for the Personal Loan in Kotak Mahindra Bank and got deductions about 10k for 3 lacs loan . They have added the one assist charge which is around 4k, i asked the bank executives about what is the one assist charge for ? i got different answers from all the executives which i have asked. It clearly shows how this bank is looting its customers on the name of policies .
Following are my details please do something .
Name: Sharad Pawar,
Cell: [protected],
CRN:[protected]

Taking credit card from kotak is the worst decision ever.I'm frustrated and irritated because of your reminder calls.You call me if i don't do the payment after due date that's acceptable but after 21st of every month i start getting calls2-3 times everyday.You guys just don't stop it at all even after asking not to call.Today was in a meeting and i received a call and i hung up knowing it was them after this they called me 5-6 times continuously. I have been complaining about this every month but it doesn't matter to you guys. I just want to pay off everything and throw this card in some gutter and have already written reviews about this in bankbazar, mouthshut and quora. I will not stop here i will write it everywhere possible.

I've applied loan via online process (Reference - [protected]). I got call back from them for verification, the customer care executive told that your verification process has been completed successfully & you will receive confirmation mail by today (26-june-2018) regarding this & then our executive will come to your current address for verification by tomorrow (27-june-2018) & then your loan process will be start (Amount will be credited within a week)... But today is more than 3days from that call back. I didn't received any response from kmb side. Yesterday i called to customer care to know about status with executive namely "vijayalakshmi", she told to wait upto end of the day!!! I waited as she said but again i didn't received any response/call. So i called to customer care today (29-june-2018).. Luckily the same "vijayalakshmi" picked the call & i asked about status, she s saying the same reply wait for end of the day!!! This is ridiculous!! Are you kidding!!! How could i blindly wait without knowing any reason for delay!!! How long should i wait!!! I replied to her kindly cancel my loan request, i'll gohead with some other branches... Really now i approached axis (Best service)... Im the salary account holder on kotak for more than 2years... But this is the worst experience with kotak.. So now i'm going to change my salary account to axis itsel[censored] Good bye kotak!!!

I have left kotak bank on 12 th feb and i had applied to withdraw of amount on 30th feb. Still amount has not been credited in a/c. Then i claimed the amount using online through epfo official website on 7th of june. Still status is showing under process. I don't understand why they are taking this much time to credit. What is the benefits to give online option.
My uan no:[protected]

Please help me..
Dear sir/medom
Mera crn[protected] hai main 811 account opne kiya tha mobile [protected] add tha leqin mera yah card lost hochuka hai main ne baranch jakar mobile number change kiya [protected] leqin ekyc nahi kar rahe hain baranch wale aur koi bhi tareqe ka ki koi help nahi karte mere account me kuch payment hai aur na hi abhi tak koi atm passbook kuch nahi mila hai sir/mem please halp me

Salman ahmad shabbir ahmad
Agnu seth ka malla nayapura.423203 malegaon
[protected]
[protected]

I, sounak dasgupta, had applied for a savings account with kotak manhindra bank on 7/06/18, through a kotak sales representative (Mr. Tintu-ky account manager for manyata location, bangalore). The sales representative had told me to submit the soft copies of my pan, aadhar and passport size photo and i did the same accordingly. He on behalf of the bank had categorically promised me that the account takes a maximum of three days to process. However, a week later when i found out that my account has not been active yet, i approached him and he told me that the processing team had not been able to retrieve my date of birth from my pan card copy. After inspecting the returned documents, i found that the sales rep had used such poor quality printer that not only my pan, but also the name on my aadhar card was illegible - so much that the sales rep had even changed my name on the application form. I then re applied for my account by signing up a fresh application form and re submitted my pan and aadhar. I then enquired with the kotak help desk and they kept assuring me on a per day basis, that the account will be opened asap. However, on 25/06/18 mr. Tintu called me and informed that the photo on my aadhar card was not clear. I still complied and sent him my passport size photo with my signature on both. But, nothing has been done till now. As my salary date is approaching and my account is held in debit freeze for around 20 days now, i demand an explanation for this delay and hope that the bank resolves the issue asap.

I have NRO account with Kotak Mahindra for many years. I generally use my credit and debit cards issued by banks outside India. But, Whenever I use my visa debit card issued by Kotak Mahindra bank, OTP arrives after 45 minutes!! Obviously I could not complete any transaction without OTP. Cannot complete Railway ticket bookings and other payments online.

Further, really problems are much deeper due to negligent operations of management of this bank.

1. I have updated (changed) my phone number abut 6 months back and I can see the new number that I provided on the website. However, it was nto changed in their records. When I do the debit card transaction, I get a message that OTP sent to mobile number xxxxx7812 and email [protected]@hotmail.com. But really that was my old number. OTP is sent to email only after 45 minutes or so. Railway website or any merchant website will not wait that long. Nobody will wait either sitting and staring at computer screens.

2. I tried to contact customer care of Kotak. However phone numbers given on their website are busy which means you have to keep trying. After many attempts, I got connected to their Bangalore number 66006022. the automated voice and options are very long and not useful. Specifically there is no option for Debit card!!! This is their so called Phone Banking

3. I tried to write email; clicked on 'Email us' on their website. There are different options, including Credit Card; but again - there is NO option for Debit card !! May be Kotak management knows that problems related to Visa debit cards should be ignored for ever??? What a mess?

4. Their Relationship Managers - they are all humans, we all are. They try their best. But really their system, management framework never permit these young (or even middle level) executives to complete the works in meaningful manner. The problem is that executives are battling with many problems caused by the system and trying to help customers.

I want to give some suggestions, but seems nobody cares.