Kotak Mahindra Bank Complaints & Reviews

To whomsoever it may concern,
My credit card was hacked a few days ago. I spoke to one the customer care people and got my card blocked. I even filled up the dispute form and mailed it in. Now, as its been blocked, i told the customer care person, i will not be paying the bill. Why i am still being charged for it and why hasn't any action been taken? Please put the money back and stop asking me to pay the bill.

To,

KOTAK MAHINDRA BANK LIMITED
CIN: L65110MH1985PLC038137
27BKC, C - 27, G-Block, Bandra-Kurla Complex, Bandra East, Mumbai - 400051. Tel No.: +[protected], Fax No.: +[protected]. Website: www.kotak.com

I would like to update you all that its been 4 Months now still my issue with Kotak Mahindra Bank Limited is NOT RESOLVED. Bank Charges still have not been reversed for my connected family account bearing Account No. [protected] & [protected] and still Bank Charges are being levied inspite of having maintaining sufficient balance in my main account no. [protected].

Your Bank has once again failed to carry out basic banking activities and I can conclude that it has has been found NEGLIGENT IN RENDERING SERVICES and have not complied with RBI Guidelines and Rules in regards to levy of Minimum Balance Charges. It also have been found guilty of misselling its banking products and services and making false assurance and claims to sell its products and services to the customers.

PLEASE LET ME KNOW WHY THIS IS HAPPENING AND WHY INSPITE OF ASSURING ME AT THE TIME OF OPENING ACCOUNT WITH YOUR BANK THAT I ONLY NEED TO MAINTAIN BALANCE IN MY MAIN ACCOUNT STILL MINIMUM BALANCE CHARGES ARE BEING LEVIED ?

Why false assurance is given by Kotak Mahindra Bank Officials to sell their products to us?

Reverse all the charges levied in my family accounts immediately.

Your response in this regards will guide my future course of actions on this long pending issues with your Bank.

On Sunday, 28 January 2018 10:18 PM, Asha Kanta Sharma wrote:

Dear Sir/Madam,

I am having a savings bank account in your esteemed Kotak Mahindra Bank having IFSC Code being KKBK0000331. My Savings Bank Account No is [protected] & attached Family Account No. are [protected] & [protected]

Upon checking my said account I have found out that a lot of minimum balance charges were levied in the said account.

As per RBI Guidelines all banks needs to follow certain rules and guidelines for levying any Minimum Balance Charges. The below the extracts from RBI Notifications on the same for your reference and necessary actions on my request for submission of necessary proofs and records of compliance of the same.

Levy of penal charges on non-maintenance of minimum balances in savings bank accounts
RBI/2014-15/308
DBR.Dir.BC.No.47/13.03.00/2014-15
November 20, 2014
All Scheduled Commercial Banks
(Excluding RRBs)
Dear Sir/Madam
Levy of penal charges on non-maintenance of minimum balances in savings bank accounts
Please refer to our circular DBOD.Dir.BC.53/13.10.00/2002-03 dated December 26, 2002 on ‘Minimum Balance in Savings Bank Accounts’ advising banks to inform customers, in a transparent manner, regarding the requirement of minimum balance in savings bank account and levy of penal charges for non-maintenance of the same at the time of opening the account.
2. In this connection, a reference is invited to paragraph 30 of Part B of First Bi-monthly Monetary Policy Statement, 2014-15 announced on April 1, 2014, regarding ‘Developmental and Regulatory Policies’ proposing certain measures towards consumer protection. One of the proposals contained therein was that banks should not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to Basic Savings Bank Deposit Accounts and restore the services when the balances improve to the minimum required level. A reference is also invited to the recommendations of Damodaran Committee on customer service in banks which, inter-alia, recommended that ‘banks should inform the customer immediately on the balance in the account breaching minimum balance and the applicable penal charges for not maintaining the balance by SMS/Email/letter. Further, the penal charges levied should be in proportion to the shortfall observed’.
3. The policy announcement has been reviewed after extensive consultation with banks. Consequent to these deliberations and after taking into consideration the recommendation of Damodaran Committee, it has been decided that while levying charges for non-maintenance of minimum balance in savings bank account, banks shall adhere to the additional guidelines given in Annex. The guidelines come into effect from April 1, 2015.
4. These guidelines should be brought to the notice of all customers apart from being disclosed on the bank’s website.
5. In the meantime, all banks are advised to take immediate steps to update customer information so as to facilitate sending alerts through electronic modes (SMSs/emails etc) for effective implementation of the guidelines.
Yours faithfully
(Lily Vadera)
Chief General Manager
Annex
Levy of charges for non-maintenance of minimum balance in savings bank account shall be subject to the following additional guidelines:
(i) In the event of a default in maintenance of minimum balance/average minimum balance as agreed to between the bank and customer, the bank should notify the customer clearly by SMS/ email/ letter etc. that in the event of the minimum balance not being restored in the account within a month from the date of notice, penal charges will be applicable.
(ii) In case the minimum balance is not restored within a reasonable period, which shall not be less than one month from the date of notice of shortfall, penal charges may be recovered under intimation to the account holder.
(iii) The policy on penal charges to be so levied may be decided with the approval of Board of the bank.
(iv) The penal charges should be directly proportionate to the extent of shortfall observed. In other words, the charges should be a fixed percentage levied on the amount of difference between the actual balance maintained and the minimum balance as agreed upon at the time of opening of account. A suitable slab structure for recovery of charges may be finalized.
(v) It should be ensured that such penal charges are reasonable and not out of line with the average cost of providing the services.
(vi) It should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance.

In regards to the above give me all the proofs/records/data in regards to the compliance of your Kotak Mahindra Bank of RBI Guidelines in regards to the levy of Minimum Balance Charges.

With Regards,
Mr. Asha Kanta Sharma (Ashok)
Senior Accounts Executive
Best IT World (India) Private Limited
1st Floor, L L Tower, Tarun Nagar,
Main Road, Guwahati - 781005, Assam.
Mobile No. +[protected] / +[protected]
E-Mail:- [protected]@yahoo.co.in / [protected]@gmail.com

Head Office:
Best IT World (India) Private Limited
87, Mistry Industrial Complex,
M.I.D.C. Cross Road 'A', Andheri East,
Mumbai - 400093, Maharashtra.
Website: www.iball.co.in

On Sunday, 28 January 2018 9:56 PM, Asha Kanta Sharma wrote:

Dear Sir/Madam,

I am having a savings bank account in your esteemed Kotak Mahindra Bank having IFSC Code being KKBK0000331. My Savings Bank Account No is [protected] & attached Family Account No. are [protected] & [protected]

Upon checking my said account I have found out that a lot of minimum balance charges were levied in the said account.

As per RBI Guidelines all banks needs to follow certain rules and guidelines for levying any Minimum Balance Charges. The below the extracts from RBI Notifications on the same for your reference and necessary actions on my request for submission of necessary proofs and records of compliance of the same.

Levy of penal charges on non-maintenance of minimum balances in savings bank accounts
RBI/2014-15/308
DBR.Dir.BC.No.47/13.03.00/2014-15
November 20, 2014
All Scheduled Commercial Banks
(Excluding RRBs)
Dear Sir/Madam
Levy of penal charges on non-maintenance of minimum balances in savings bank accounts
Please refer to our circular DBOD.Dir.BC.53/13.10.00/2002-03 dated December 26, 2002 on ‘Minimum Balance in Savings Bank Accounts’ advising banks to inform customers, in a transparent manner, regarding the requirement of minimum balance in savings bank account and levy of penal charges for non-maintenance of the same at the time of opening the account.
2. In this connection, a reference is invited to paragraph 30 of Part B of First Bi-monthly Monetary Policy Statement, 2014-15 announced on April 1, 2014, regarding ‘Developmental and Regulatory Policies’ proposing certain measures towards consumer protection. One of the proposals contained therein was that banks should not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to Basic Savings Bank Deposit Accounts and restore the services when the balances improve to the minimum required level. A reference is also invited to the recommendations of Damodaran Committee on customer service in banks which, inter-alia, recommended that ‘banks should inform the customer immediately on the balance in the account breaching minimum balance and the applicable penal charges for not maintaining the balance by SMS/Email/letter. Further, the penal charges levied should be in proportion to the shortfall observed’.
3. The policy announcement has been reviewed after extensive consultation with banks. Consequent to these deliberations and after taking into consideration the recommendation of Damodaran Committee, it has been decided that while levying charges for non-maintenance of minimum balance in savings bank account, banks shall adhere to the additional guidelines given in Annex. The guidelines come into effect from April 1, 2015.
4. These guidelines should be brought to the notice of all customers apart from being disclosed on the bank’s website.
5. In the meantime, all banks are advised to take immediate steps to update customer information so as to facilitate sending alerts through electronic modes (SMSs/emails etc) for effective implementation of the guidelines.
Yours faithfully
(Lily Vadera)
Chief General Manager
Annex
Levy of charges for non-maintenance of minimum balance in savings bank account shall be subject to the following additional guidelines:
(i) In the event of a default in maintenance of minimum balance/average minimum balance as agreed to between the bank and customer, the bank should notify the customer clearly by SMS/ email/ letter etc. that in the event of the minimum balance not being restored in the account within a month from the date of notice, penal charges will be applicable.
(ii) In case the minimum balance is not restored within a reasonable period, which shall not be less than one month from the date of notice of shortfall, penal charges may be recovered under intimation to the account holder.
(iii) The policy on penal charges to be so levied may be decided with the approval of Board of the bank.
(iv) The penal charges should be directly proportionate to the extent of shortfall observed. In other words, the charges should be a fixed percentage levied on the amount of difference between the actual balance maintained and the minimum balance as agreed upon at the time of opening of account. A suitable slab structure for recovery of charges may be finalized.
(v) It should be ensured that such penal charges are reasonable and not out of line with the average cost of providing the services.
(vi) It should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance.

In regards to the above give me all the proofs/records/data in regards to the compliance of your Kotak Mahindra Bank of RBI Guidelines in regards to the levy of Minimum Balance Charges.

With Regards,
Mr. Asha Kanta Sharma (Ashok)
Senior Accounts Executive
Best IT World (India) Private Limited
1st Floor, L L Tower, Tarun Nagar,
Main Road, Guwahati - 781005, Assam.
Mobile No. +[protected] / +[protected]
E-Mail:- [protected]@yahoo.co.in / [protected]@gmail.com

Head Office:
Best IT World (India) Private Limited
87, Mistry Industrial Complex,
M.I.D.C. Cross Road 'A', Andheri East,
Mumbai - 400093, Maharashtra.
Website: www.iball.co.in

As i'm no longer employee of previous employer. The salary will not credit to my account. Request you to please close my account contact me on [protected].
It was previous companies responsibility to deactivate the salary account as i am not associate with them for long time. Even i had requested the same. If i am not associated with them then how can i maintain the balance. So requesting kotak team to close my account.

You can contact e on [protected] or [protected]@gmail.com

Respected Sir/Madam
This is in regards to the continuous harassment made by Kotak Mahindra bank credit card collection agency

Today before the due date executive visited at mt residences, harassing us unnecessary, is was busy in meeting at office, he directly visited my residence
i called telecaller arguing with me ph no is [protected], Mr Akshay visited at my residence is no is [protected]

its very bad experience i using other bank credit card, but no such harassment is done

Hi i am kumud gupta and i am working cts bangalore. On 22-may-2018 at 03:25 pm and 03:28 pm two unauthorized transaction has done which deduct 10000 and 10000 deducted and total 20000 deducted from my account. And immediately i contact to kotak mahindra and file complaint and my refrence for kmbl this number 1-[protected]. Its really a big money for me and they were saying that probably you will get money or not. Even for this they are saying it 1 will take 90 days. I dont understand what to do in this scenerio. Please suggest.

I had not used my card and further i got the bill of 3000 smthing bill on purchase but i had nt done any purchase earlier further i had purchased a mobile and in unwanted way they are adding the charges so plzz first of all clear my doubts after thn i will pay the amount. So kindly arrange a call or mail me with each and every amount where it had deducted i had done a payment of 2100 it is nt mentioned over there.

Hi sir/madam,
I submitted account closing form (formid#4785366) in branch 'sanath Nagar' Kotak bank today (24thMay2018) and verified with bank official, he said by the evening you will get sms with closing details, but till now no reply from bank. Please help me to close my account with kotak bank.

My crn#[protected]
Account number# [protected]

Please help me to close my account.

Satish Kumar B
[protected]
Sanath nagar, hyderabad

I am holding a savings account in your bank for the past 3 years. I wish to bring to your notice that amount of rs 36000 has been withdrawn from my account on 11th april 2018 at 10 : 15 pm which has not been executed by me from any atm.
When i took printout of mini statement of my account on dated 2nd may 2018 then i was totally shocked that there is no previous amount shown in my account.

I deposited Rs 10000 to my kotak account by using fund my account option in 811 account.But State bank of india account from which i withdrew money shows that Rs 10000 has been withdrawn. But i still didn't recieve the money in kotak account. It has been 48 hrs. I need the money as soon as possible. Please see through it as soon as possible.
Thnku

Hi support i want o be close my saving account in your branch i have visited 2-3 times in bank but they are not supporting and very rude behavior so that;s why now only option is to complain online please take a request on it. I have an account from mandi gobindgarh branch my accout number is [protected] wih name ankush kumar they didn't take request then i request to them please unlink my unique card from my bank account even that is not doing from them due to this behavior i really disappointment with them so my request to their please take a serious action on it.

I was initally given 3 in one account which includes, savings, credit & demat account in that I asked to close demat account but kotak team said one person from kotak will be availble at TechMahindra premises and you can submit him. I was given forecfully this demat account and never used it. I have handed over the documents to Mr Murthy from kotak within 1 yr and as per kotak no one submitted documents for closure.There was a demat charges of 708 in Nov-17 and I have followed up mr Veeresh my account manager and he said to close the demat account and will try for charges reversal.But only 300 is reversed and Iam following up for total demat reversal charges since long time.
but no one is responding.

Dear team,

I am sushant dhure tried to open 811 account, submitted my pan card and addhar card details most probably a year ago. Since that i didn't receive any confirmation from your side as well as the information related to that account. Please if you can share the information with me, so that i can able to close the account or convert it into my salary since i am facing issue for open salary account due to the same.

Registered contact details/email id: [protected] [protected]@rediffmail.com

I have credit card of your bank, and due to some reason i am not able to pay amount on time, but paying slowly. People from your department is threatening me, my family, and entering my house and work place.

Now i am going to the police station and to my lawyer to lodge a complaint against your people under section 506 for harassment.

You cannot threat people like this, and now i will teach you people a good lesson. I am not paying a single penny, and lodging all proofs of threat. I will tell you the result of threatening someone like this. Under rbl guidelines, you cannot threat customers. I have a relative who is a criminal lawyer, a dn forwarding all threats to him in mumbai. So that your main branch and delhi people get a lesson. You # how can you even send personal text messages and threat this way. What do you think you will enter in my house in my absence, and will threat females. I will teach you law.

My details ankit manocha
Card number last digit -2777
Contact number [protected]

Bimlesh kumar had applied for taken business loan of rs. 700000/-, reimurshed rs. 681907 on 21 dec 2015. Then installment started from 5 th june just after 14 days, of rs. 16838, which i paid for 15 installment, total comes to rs. 2, 52, 570 including interest until 5 th march 2017. Thereafter i paid rs.. 568873 on 11 th april 2017 and rs. 16, 838 on 8 th june, 2017.
Hence against loan of rs. 6, 81, 907, i paid rs. 838281. Still kotak...

A company named career support registered with shine.com cheated me by conducting 3, 4 levels of interview process for operation manager post and got mails from [protected]@kotak.com, exam. [protected]@kotak.com, [protected]@kotak.com they collected 2850 for tr code and 5000 for documentation. Sent me an offer letter with errors and again asking money for diploma course. They said money is refundable in 3 days. Its already been 40 days. I want my money...

Sir my loan acc no spln59307660 from kotak bank
Loan amount 300000 took on 2014
Emi 8160 every month 10th which get auto debit from my bank of baroda acc no
Sir i paid each emi on time but this may month as emi not debited on time i call to kotak bank costumer care and spoke to telecaller reshma with complain no she provide 1-[protected]
And ask me to rest emi to deposit in bank personally and when i ask her to do auto debit she deny and warn about my cibil score negativity
And today i recieve sms without any step taken by the bank the complain no has been closedand the put my cibil negative
So kindly take necessary step
Thanking you
Regards
Dr sahoo

Someone else had taken loan but your team is calling me any my friends and family that i have taken loan and when i discuss it with them they say this will continue and we know that you have taken any loan. What is this, should i need to send a legal notice of harassing me!
M getting calls frm this number [protected], please get this checked.

Regards,
Deependra
[protected]

I'm vidhya credit card holder, want to inform you that i have already cleared my credit card balance. Mr. Chaitanya. Mangavelli handled this and he revised the amount to 18500 and i have paid it on 29 march, 2018 but i didn't receive noc for the payment (For proof i have payment screenshots and call recordings). I have called chaitanya number of times for noc, he was not answering my calls and not responding for mails too, and i keep on getting mails that i need to pay the amount. So i need justification for this, even though sending many mails to mr. Chaitanya. Mangavelli and mr. Jatin dasaur, i'm not getting any response and i still receiving mails to pay credit card bill. I request you to take a proper action for this. As i'm fed up with this, if i not get proper response within 24hrs i'm going take this into a legal way.

Hello rbi.

I have complaint against kotak bank and fullerton bank. I got personal loan form fullerton financial on sep 2008 of 35000/-. I paid 24 instalments and on 25th i paid full and final payment as 18, 500/- as cash to their collection executive. After paid final i did not get any call or mail or any communication by the end of fullerton bank. After few years i shift my house and also change my communication number. Now i am very surprised and shocked when last week i got call form delhi and they told me they are calling form kotal bank and i have some dues against my loan which i got form fultron. They told me that kotak bank buy portfolio form fultron bank to recover loans. I told them that i have already paid but they decline and told me that there is no receipt update regarding payment 18, 500/- as final payment and you need to pay pending payment. They asked me to show that receipt but unfortunately the receipt was misplaced when i shifted and its going to 7-8 years. They told me that your name is in cibil but there is nothing like they said. My cibil is ok and i got auto loan. Then they told me that no worries we will update your cibil in next 24 hrs. They asked me my pan card number i decline to gave them then they said it is not a big deal we will get your pan card number within 24/hrs and update cibil. I asked him if i did not paid to fultron than why they not contact me in between 7-8 years. But they guys were very rude and bad behaviour with me. One day they called on my wife's official number also misbehave. We are really shocked from where they are getting these numbers. I married 3 years ago and my loan was 10 year old and my wife don’t know about it but they call again and again on my wife's official number. I discussed with them again and the guy who called again named "raman tyagi" told me that you have a time to till 14th may to pay and i am the authority on this deal. I discussed and get advised by advocate they told me don't pick their calls, they don't have right to call like that and bank never misbehave like they are doing and if your cibil is fine that means you don't have any due. On 14th may evening to 15th evening i was too busy and not able to pick their call, but they called me again and again even on my wife's official number. We decline there calls, but we were shocked when we saw they called on my wife's colleague who already left job 2 years ago and misbehaved with her and used very bad language for her. They also abuse and talk on here character. She carried and call to us and tell us about all, but they did not stop here, they call to my an old friend who is not in touch with me from long time and told him that i "naresh kumar" applied for loan and gave your reference number, he decline and tell them he can't gave my number and i don't know about there any loan. After that they guys call to my one more friend and same lie that mr. Naresh applied loan form kotak bank for 3.5 lac and gave your reference number, my friend first tell them yes i know mr. Naresh but don't know about any loan so you can call his brother, that guy get my brother number and called him and use very much abusive and threaten languages. My brother told that guy we don't know about that loan you need to contact with naresh, then that guy call to my friend's relatives and again lie that naresh applied for loan this verification call. That guy again called on my brother on 15th evening and threat that they will stop my father on market and will slap and many more things.

When i called them back and asked him why they call to my relative, friends and there relative they said i don't who called form my team will find out soon but you first pay pending loan amount as 26, 600/-, i told him that i don't have that much they offer 24000/- again i decline they said he will discuss with their senior and mail me about final amount to pay. Yesterday i got mail that i need to pay 21500/- in one shot and also got call, i again asked that guy "raman tyagi" that those abusive and threaten calls that are illegal they ignore again and said will find out who did. And just talk to pay amount.

I also visit on kotak bank branch regarding this issue and i got the concern person contact number as mr. Gurpreet singh dhillon, i called him about all issue they told me that they don't know about my case, they told me that no one can call you like that and no one can misbehave with you like that on the behalf of bank, i told him that they are doing then they told me wait will find out. They call me back and that time i was on another call and suddenly my phone was switch off, i call him again 15th evening but now they refuse to help me and advice me to settle with them and pay.

I want to know is there any law or rule which give them permission to do this with public? And how can they get numbers of anyone and can misbehave and threaten? Is this legal?

This is the number from m all my friend and relatives get abusive and threaten calls. – [protected]

These are few more numbers form we are getting calls —
[protected]
[protected]

This time i am very helpless and under threaten too, that is why i have to pay to avoid these kind of calls and black mailings. But hope you guys will help me out and find out all these, so that nobody face this situation in future.

Dear sir,

I have received massage from kotak mahindra bank. Credit card application no.[protected]. But i am not apply credit card. And my register mail id was changed with out my knowledge. I am not sent any request. Kindly take action who's apply credit card and change my register mail id. This is serious issue sir.

I am not access my account in net banking. Because my register mail id was changed

Kotak bank web site can't submit compliant. Error

Thank you sir