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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 117

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A
ankush176
from Noida, Uttar Pradesh
May 21, 2018
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Address: 147301

Hi support i want o be close my saving account in your branch i have visited 2-3 times in bank but they are not supporting and very rude behavior so that;s why now only option is to complain online please take a request on it. I have an account from mandi gobindgarh branch my accout number is [protected] wih name ankush kumar they didn't take request then i request to them please unlink my unique card from my bank account even that is not doing from them due to this behavior i really disappointment with them so my request to their please take a serious action on it.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Raghuram Srivatsav
    from Hyderabad, Telangana
    May 21, 2018
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    Address: Hyderabad, Andhra Pradesh, 500027

    I was initally given 3 in one account which includes, savings, credit & demat account in that I asked to close demat account but kotak team said one person from kotak will be availble at TechMahindra premises and you can submit him. I was given forecfully this demat account and never used it. I have handed over the documents to Mr Murthy from kotak within 1 yr and as per kotak no one submitted documents for closure.There was a demat charges of 708 in Nov-17 and I have followed up mr Veeresh my account manager and he said to close the demat account and will try for charges reversal.But only 300 is reversed and Iam following up for total demat reversal charges since long time.
    but no one is responding.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Career support fraud company who collected money rs 7850 for documentation and tr code and sent all fake test emails, offer letter, all the details of their names and contacts are below.Conducted 4 levels of interview and cheated me. Divya, Namitha, Abhishek, Shreya, Sourabh, Anirudh.

    reversal of demat charges - Comment #3103331 - Image #0
    reversal of demat charges - Comment #3103331 - Image #1
    reversal of demat charges - Comment #3103331 - Image #2
    reversal of demat charges - Comment #3103331 - Image #3
    reversal of demat charges - Comment #3103331 - Image #4
    reversal of demat charges - Comment #3103331 - Image #5
    Not interested for bank
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      S
      sushant.dhure
      from Hyderabad, Telangana
      May 21, 2018
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      Dear team,

      I am sushant dhure tried to open 811 account, submitted my pan card and addhar card details most probably a year ago. Since that i didn't receive any confirmation from your side as well as the information related to that account. Please if you can share the information with me, so that i can able to close the account or convert it into my salary since i am facing issue for open salary account due to the same.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        A
        Ankit Creations
        from Gurgaon, Haryana
        May 20, 2018
        Resolved
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        Registered contact details/email id: [protected] [protected]@rediffmail.com

        I have credit card of your bank, and due to some reason i am not able to pay amount on time, but paying slowly. People from your department is threatening me, my family, and entering my house and work place.

        Now i am going to the police station and to my lawyer to lodge a complaint against your people under section 506 for harassment.

        You cannot threat people like this, and now i will teach you people a good lesson. I am not paying a single penny, and lodging all proofs of threat. I will tell you the result of threatening someone like this. Under rbl guidelines, you cannot threat customers. I have a relative who is a criminal lawyer, a dn forwarding all threats to him in mumbai. So that your main branch and delhi people get a lesson. You # how can you even send personal text messages and threat this way. What do you think you will enter in my house in my absence, and will threat females. I will teach you law.

        My details ankit manocha
        Card number last digit -2777
        Contact number [protected]
        Jun 25, 2018
        Complaint marked as Resolved 
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Verified Support
        May 21, 2018
        Kotak Mahindra Bank Customer Care's response
        Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
        May 21, 2018
        Updated by Ankit Creations
        egistered contact details/email id: [protected] [protected]@rediffmail.com

        I have credit card of your bank, and due to some reason i am not able to pay amount on time, but paying slowly. People from your department is threatening me, my family, and entering my house and work place.

        Now i am going to the police station and to my lawyer to lodge a complaint against your people under section 506 for harassment.

        You cannot threat people like this, and now i will teach you people a good lesson. I am not paying a single penny, and lodging all proofs of threat. I will tell you the result of threatening someone like this. Under rbl guidelines, you cannot threat customers. I have a relative who is a criminal lawyer, a dn forwarding all threats to him in mumbai. So that your main branch and delhi people get a lesson. You # how can you even send personal text messages and threat this way. What do you think you will enter in my house in my absence, and will threat females. I will teach you law.

        My details ankit manocha
        Card number last digit -2777
        Contact number [protected]
        Verified Support
        May 25, 2018
        Kotak Mahindra Bank Customer Care's response
        Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
        One sms received that the status of of my account has been changed from debit freeze to no freeze, whom to contact?
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          C
          caBimlesh
          from Noida, Uttar Pradesh
          May 19, 2018
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          business loan a/c csg 15240691

          Address: Ghaziabad, Uttar Pradesh, 201014

          Bimlesh kumar had applied for taken business loan of rs. 700000/-, reimurshed rs. 681907 on 21 dec 2015. Then installment started from 5 th june just after 14 days, of rs. 16838, which i paid for 15 installment, total comes to rs. 2, 52, 570 including interest until 5 th march 2017. Thereafter i paid rs.. 568873 on 11 th april 2017 and rs. 16, 838 on 8 th june, 2017.
          Hence against loan of rs. 6, 81, 907, i paid rs. 838281. Still kotak...
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          S
          sv1426
          from Hyderabad, Telangana
          May 18, 2018
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          fake offer letter with kotak email id

          Address: 500090

          A company named career support registered with shine.com cheated me by conducting 3, 4 levels of interview process for operation manager post and got mails from [protected]@kotak.com, exam. [protected]@kotak.com, [protected]@kotak.com they collected 2850 for tr code and 5000 for documentation. Sent me an offer letter with errors and again asking money for diploma course. They said money is refundable in 3 days. Its already been 40 days. I want my money...
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          D
          drsahoo25
          from Delhi, Delhi
          May 18, 2018
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          Address: New Delhi, Delhi, 110074

          Sir my loan acc no spln59307660 from kotak bank
          Loan amount 300000 took on 2014
          Emi 8160 every month 10th which get auto debit from my bank of baroda acc no
          Sir i paid each emi on time but this may month as emi not debited on time i call to kotak bank costumer care and spoke to telecaller reshma with complain no she provide 1-[protected]
          And ask me to rest emi to deposit in bank personally and when i ask her to do auto debit she deny and warn about my cibil score negativity
          And today i recieve sms without any step taken by the bank the complain no has been closedand the put my cibil negative
          So kindly take necessary step
          Thanking you
          Regards
          Dr sahoo
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          May 18, 2018
          Updated by drsahoo25
          Please see how kotak bank give threat thru email to costumer with fine amount even they have fault

          Now they have kotak bank charged fine
          Just they r playing with costumer
          And forcing fr fine even though i font v fault

          personal loan overdue - Comment #3101440 - Image #0
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            D
            Deependra Gaur
            from Delhi, Delhi
            May 17, 2018
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            Address: Ghaziabad, Uttar Pradesh, 201011

            Someone else had taken loan but your team is calling me any my friends and family that i have taken loan and when i discuss it with them they say this will continue and we know that you have taken any loan. What is this, should i need to send a legal notice of harassing me!
            M getting calls frm this number [protected], please get this checked.

            Regards,
            Deependra
            [protected]
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              S
              SANGANA vidhyasri
              from Hyderabad, Telangana
              May 17, 2018
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              Address: Hyderabad, Andhra Pradesh

              I'm vidhya credit card holder, want to inform you that i have already cleared my credit card balance. Mr. Chaitanya. Mangavelli handled this and he revised the amount to 18500 and i have paid it on 29 march, 2018 but i didn't receive noc for the payment (For proof i have payment screenshots and call recordings). I have called chaitanya number of times for noc, he was not answering my calls and not responding for mails too, and i keep on getting mails that i need to pay the amount. So i need justification for this, even though sending many mails to mr. Chaitanya. Mangavelli and mr. Jatin dasaur, i'm not getting any response and i still receiving mails to pay credit card bill. I request you to take a proper action for this. As i'm fed up with this, if i not get proper response within 24hrs i'm going take this into a legal way.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              They called me 2 place interview not giving any clear information misbehaved when i called and in their website it is written its purely a fraud company in 6th floor they have just opened it and cheating not giving the payment . Please resolve my problem and let me know what to do.

              reg. credit card payment - Comment #3101505 - Image #0
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                N
                nick2211
                from Ludhiana, Punjab
                May 17, 2018
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                Hello rbi.

                I have complaint against kotak bank and fullerton bank. I got personal loan form fullerton financial on sep 2008 of 35000/-. I paid 24 instalments and on 25th i paid full and final payment as 18, 500/- as cash to their collection executive. After paid final i did not get any call or mail or any communication by the end of fullerton bank. After few years i shift my house and also change my communication number. Now i am very surprised and shocked when last week i got call form delhi and they told me they are calling form kotal bank and i have some dues against my loan which i got form fultron. They told me that kotak bank buy portfolio form fultron bank to recover loans. I told them that i have already paid but they decline and told me that there is no receipt update regarding payment 18, 500/- as final payment and you need to pay pending payment. They asked me to show that receipt but unfortunately the receipt was misplaced when i shifted and its going to 7-8 years. They told me that your name is in cibil but there is nothing like they said. My cibil is ok and i got auto loan. Then they told me that no worries we will update your cibil in next 24 hrs. They asked me my pan card number i decline to gave them then they said it is not a big deal we will get your pan card number within 24/hrs and update cibil. I asked him if i did not paid to fultron than why they not contact me in between 7-8 years. But they guys were very rude and bad behaviour with me. One day they called on my wife's official number also misbehave. We are really shocked from where they are getting these numbers. I married 3 years ago and my loan was 10 year old and my wife don’t know about it but they call again and again on my wife's official number. I discussed with them again and the guy who called again named "raman tyagi" told me that you have a time to till 14th may to pay and i am the authority on this deal. I discussed and get advised by advocate they told me don't pick their calls, they don't have right to call like that and bank never misbehave like they are doing and if your cibil is fine that means you don't have any due. On 14th may evening to 15th evening i was too busy and not able to pick their call, but they called me again and again even on my wife's official number. We decline there calls, but we were shocked when we saw they called on my wife's colleague who already left job 2 years ago and misbehaved with her and used very bad language for her. They also abuse and talk on here character. She carried and call to us and tell us about all, but they did not stop here, they call to my an old friend who is not in touch with me from long time and told him that i "naresh kumar" applied for loan and gave your reference number, he decline and tell them he can't gave my number and i don't know about there any loan. After that they guys call to my one more friend and same lie that mr. Naresh applied loan form kotak bank for 3.5 lac and gave your reference number, my friend first tell them yes i know mr. Naresh but don't know about any loan so you can call his brother, that guy get my brother number and called him and use very much abusive and threaten languages. My brother told that guy we don't know about that loan you need to contact with naresh, then that guy call to my friend's relatives and again lie that naresh applied for loan this verification call. That guy again called on my brother on 15th evening and threat that they will stop my father on market and will slap and many more things.

                When i called them back and asked him why they call to my relative, friends and there relative they said i don't who called form my team will find out soon but you first pay pending loan amount as 26, 600/-, i told him that i don't have that much they offer 24000/- again i decline they said he will discuss with their senior and mail me about final amount to pay. Yesterday i got mail that i need to pay 21500/- in one shot and also got call, i again asked that guy "raman tyagi" that those abusive and threaten calls that are illegal they ignore again and said will find out who did. And just talk to pay amount.

                I also visit on kotak bank branch regarding this issue and i got the concern person contact number as mr. Gurpreet singh dhillon, i called him about all issue they told me that they don't know about my case, they told me that no one can call you like that and no one can misbehave with you like that on the behalf of bank, i told him that they are doing then they told me wait will find out. They call me back and that time i was on another call and suddenly my phone was switch off, i call him again 15th evening but now they refuse to help me and advice me to settle with them and pay.

                I want to know is there any law or rule which give them permission to do this with public? And how can they get numbers of anyone and can misbehave and threaten? Is this legal?

                This is the number from m all my friend and relatives get abusive and threaten calls. – [protected]

                These are few more numbers form we are getting calls —
                [protected]
                [protected]

                This time i am very helpless and under threaten too, that is why i have to pay to avoid these kind of calls and black mailings. But hope you guys will help me out and find out all these, so that nobody face this situation in future.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  V
                  Vickneshwaran V
                  from Chennai, Tamil Nadu
                  May 16, 2018
                  Resolved
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                  Resolved

                  Address: 600094
                  Website: kotak bank web site. write us selection

                  Dear sir,

                  I have received massage from kotak mahindra bank. Credit card application no.[protected]. But i am not apply credit card. And my register mail id was changed with out my knowledge. I am not sent any request. Kindly take action who's apply credit card and change my register mail id. This is serious issue sir.

                  I am not access my account in net banking. Because my register mail id was changed

                  Kotak bank web site can't submit compliant. Error

                  Thank you sir
                  Jun 18, 2018
                  Complaint marked as Resolved 
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 18, 2018
                  Kotak Mahindra Bank Customer Care's response
                  Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
                  May 18, 2018
                  Updated by Vickneshwaran V
                  call received from customer care they accept their mistake orally. they asked me to get back the complaint.
                  but what action to be taken against that executive and his head.

                  again They sent credit card to my office.
                  Jun 10, 2018
                  Updated by Vickneshwaran V
                  No response. Need tamil customercare officers.
                  Jun 11, 2018
                  Updated by Vickneshwaran V
                  till time not rectify my complaint. who one is apply credit card in my name. kotak mahindra bank misuse my prof. with out knowledge change my email id. my last month statement sent who's mail id.
                  Constant call from this number and abusive language
                  call received from customer care they accept their mistake orally. they asked me to get back the complaint.
                  but what action to be taken against that executive and his head.

                  again They sent credit card to my office.
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                    K
                    krishna30791
                    from Hyderabad, Telangana
                    May 16, 2018
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                    Address: Hyderabad, Andhra Pradesh, 500010

                    Hello, i had salary account with kotak bank and they offered me a credit card. It is true that i used the card when needed and it helped. But i lost my job and i am waiting for my full and final settlemnt from the company i worked. I am broke and literally in no position to pay bills. Its been over a motnh since my due date passed thats on april 10th. I recently joined a new company and i am waiting for my 1st salary due this month end. I requested the credit card recovery team to wait until the end of this month so that i can pay the dues. But i am tortured every day for the payment due. Every morning a recovery agent visits my home at around 7 am and troubles for the payment. I work in night shifts so i sleep in the day time. Today i had 20 missed calls from the agent and he warns me that he would send an agent tomorrow morning and if i failed to make he payment by 12:00 the agent would sit in front of my house until i make the payment. He says that he would let everyone around know about this.

                    I understand i failed to make the payment on time. But its only the circumstances that led to this. I am being forced here. Its creating a lot of tension and stress at my workplace. Dont i have the right to privacy here. I requested them a lot to wait until the end of this month. Still they dont behave appropriately. They are literally on me everyday.

                    Please someone help me on this.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Finical problem pl. settle credit card. finical money problem
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                      S
                      Shouvik Sen
                      from Bengaluru, Karnataka
                      May 16, 2018
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                      Address: 560043
                      Website: www.kotak.com

                      I has filled in the application on 811 and the rep came to get the kyc. Their app wasn't working and i decided not to go ahead with account opening.
                      Since then, the bank calls me almost everyday to update the kyc even though i have told them numerous times to close the account and not call me ever again.

                      The continue to call me everyday. Please have my number removed and stop harassing customers.

                      Shouvik sen
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        Pavankumar Bejjanki
                        from Chennai, Tamil Nadu
                        May 15, 2018
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                        Address: Hyderabad, Andhra Pradesh

                        Hello
                        This is pavankumar
                        Having kotak 811 account
                        20 days back i and applied for e-statement
                        For that money debited 7 times from my account even also i couldn't found statement
                        At that time i need statement now i don't need and why your debited money for this time i don't know
                        Please refund my money
                        My account number [protected]
                        Please refund my money as early as possible
                        +1 photos
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        There is no way to contact bank, customer care no not picked and if piked no resolution, I have deposited R.S. 2, 04, 236/- in my pl act at Defence Colony branch but neither credited nor the cheque return and no response at branch. I have taken up the B HQ but response. I request the customer to away from bank.No email, no pho no to contact bank
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                          Sayantan Bhunia
                          from Ranaghat, West Bengal
                          May 15, 2018
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                          Address: 700141

                          I have a kotak 811 account. Today i have been charged rs - 23.6 seven times. Total 188.8rs debited from my account. Why? This is very bad. I am thinking that i should close my kotak 811 account. When i opened my kotak account the bank executive said that there are no other charges... Bt your just liar. Please solve my problem otherwise i have to close my account.
                          +1 photos
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            Bharat Bhusan Nanda
                            from Gurgaon, Haryana
                            May 14, 2018
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                            Address: Bangalore, Karnataka
                            Website: www.kotak.com/j1001mp/netapp/MainPage.jsp

                            The harassment this Bank account is doing with user is not acceptable.

                            I had zero balanced salary account. when i opened the account they said that this account is zero no such amount need to open or will deducted.
                            i was not using the account for some time, when i though to use this account i asked the customer agent person who are sitting in my office is there any charge, they said if in ur online banking account shows no -ve balance means zero then no deduction will happen.

                            so i transferred some amount then i saw some 35 deducted then i raised a concern and they deactivated the service and i started using this account for salary account.

                            i donot have information that there is such non Maintenance minimum charge will happen for non using period.

                            Now they have deducting 15k from my account,

                            please help me, i am not getting any solution from.

                            please help me, , please without informing that you are not using that amount will deduct from last one year suddenly they deduct that much amount.

                            please sir/man there are lots of people suffering the issue, some people even cannot know that bank deducting because there is no communication, please take a strong action.

                            Please help me get my money back sir..
                            i have attached the screen .
                            +1 photos
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            May 17, 2018
                            Updated by Bharat Bhusan Nanda
                            Dear i am not getting any solution from kotak
                            I added 6500 from my Citi bank to kotak 811 it got debited from Citi bank on 7th May 2018 8-9pm, and I received a mail which I have attested with this complaint but no money added to my kotak account ..email I'd is =ashwani.[protected]@gmail.com
                            Number is =[protected] ...please complete transaction or refund my money...
                            Bharat Bhusan Nanda's [Complaint's author] reply, May 17, 2018
                            we can go police .
                            as of now no solution
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                              Sommn
                              from Mohiuddinnagar, Bihar
                              May 14, 2018
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                              Address: 831011

                              Im having a kotak mahindra bank Trinity account its a zero balance account. Past 4 months more than 1500rs debiting from my account. Dont knw why these things happening. If i call to customer service centre, there will be no proper response. 28.75 rs will start debited continuously around 30 to 40 times. Please take a necessary action. I'm taking this issue to higher level.

                              Somnath Mukherjee
                              +1 photos
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Hiii
                              Sir
                              My debit card is blocked
                              Please help my debit card unblocked
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                                ravirayarao
                                from Neyyattinkara, Kerala
                                May 14, 2018
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                                Address: Warangal, Andhra Pradesh, 506002
                                Website: kotakmahindrabank

                                Dear sir/madam

                                I am yeshaswi rayarao, warangal - telangana state, ([protected]@gmail.com)

                                I received offer letter on 6th june 2017, from kotak mahindra bank, till today i did not get any training program schedule or posting, mr. Ajeeth thomas is hr ([protected]@outlook.com mobile: [protected],) several times mail to him and call to him he did not response to me, before getting offer letter he collect charges 80, 000 inr from me, account opening charges collect from me. Please taken action seriously, resolve my issue. I am sending scan copy of the offer letter and payment slips to you, please reply

                                Regards
                                Yeshaswi rayarao
                                +9 photos
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  Balaji Sethu
                                  from Tiruvannamalai, Tamil Nadu
                                  May 13, 2018
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                                  Address: Chennai, Tamil Nadu, 600 116
                                  Website: www.kotak.com

                                  Ad hoc statement charge ₹118 have been deducted on 13/05/2018 from my kotak mahindra account without any information.

                                  But i haven't asked for any such statements from bank either i tried customer service no. But not connect with customers care officer.

                                  So i need clarification from bank or reverse my ₹118 to my account.
                                  Withdrawal - 118.00 rs
                                  +1 photos
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    DK Tiwari_CFC
                                    from Jaipur, Rajasthan
                                    May 12, 2018
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                                    loan account closure letter/statement required

                                    Address: New Delhi, Delhi

                                    Dear kotak team,

                                    My team from last few days is continuously making follow up for the loan accounts mentioned below but getting no reply. We have paid all the emi’s of the loan accounts mentioned below and has been closed. But still in cibil it is showing status as “open” and with some outstanding amounts, which is wrong and is badly affecting our credit score in cibil.

                                    So, you are kindly requested to do...
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