Kotak Mahindra Bank Complaints & Reviews

Hi,
I have applied for the Personal Loan in Kotak Mahindra Bank and got deductions about 10k for 3 lacs loan . They have added the one assist charge which is around 4k, i asked the bank executives about what is the one assist charge for ? i got different answers from all the executives which i have asked. It clearly shows how this bank is looting its customers on the name of policies .
Following are my details please do something .
Name: Sharad Pawar,
Cell: [protected],
CRN:[protected]

Taking credit card from kotak is the worst decision ever.I'm frustrated and irritated because of your reminder calls.You call me if i don't do the payment after due date that's acceptable but after 21st of every month i start getting calls2-3 times everyday.You guys just don't stop it at all even after asking not to call.Today was in a meeting and i received a call and i hung up knowing it was them after this they called me 5-6 times continuously. I have been complaining about this every month but it doesn't matter to you guys. I just want to pay off everything and throw this card in some gutter and have already written reviews about this in bankbazar, mouthshut and quora. I will not stop here i will write it everywhere possible.

I've applied loan via online process (Reference - [protected]). I got call back from them for verification, the customer care executive told that your verification process has been completed successfully & you will receive confirmation mail by today (26-june-2018) regarding this & then our executive will come to your current address for verification by tomorrow (27-june-2018) & then your loan process will be start (Amount will be credited within a week)... But today is more than 3days from that call back. I didn't received any response from kmb side. Yesterday i called to customer care to know about status with executive namely "vijayalakshmi", she told to wait upto end of the day!!! I waited as she said but again i didn't received any response/call. So i called to customer care today (29-june-2018).. Luckily the same "vijayalakshmi" picked the call & i asked about status, she s saying the same reply wait for end of the day!!! This is ridiculous!! Are you kidding!!! How could i blindly wait without knowing any reason for delay!!! How long should i wait!!! I replied to her kindly cancel my loan request, i'll gohead with some other branches... Really now i approached axis (Best service)... Im the salary account holder on kotak for more than 2years... But this is the worst experience with kotak.. So now i'm going to change my salary account to axis itsel[censored] Good bye kotak!!!

I have left kotak bank on 12 th feb and i had applied to withdraw of amount on 30th feb. Still amount has not been credited in a/c. Then i claimed the amount using online through epfo official website on 7th of june. Still status is showing under process. I don't understand why they are taking this much time to credit. What is the benefits to give online option.
My uan no:[protected]

Please help me..
Dear sir/medom
Mera crn[protected] hai main 811 account opne kiya tha mobile [protected] add tha leqin mera yah card lost hochuka hai main ne baranch jakar mobile number change kiya [protected] leqin ekyc nahi kar rahe hain baranch wale aur koi bhi tareqe ka ki koi help nahi karte mere account me kuch payment hai aur na hi abhi tak koi atm passbook kuch nahi mila hai sir/mem please halp me

Salman ahmad shabbir ahmad
Agnu seth ka malla nayapura.423203 malegaon
[protected]
[protected]

I, sounak dasgupta, had applied for a savings account with kotak manhindra bank on 7/06/18, through a kotak sales representative (Mr. Tintu-ky account manager for manyata location, bangalore). The sales representative had told me to submit the soft copies of my pan, aadhar and passport size photo and i did the same accordingly. He on behalf of the bank had categorically promised me that the account takes a maximum of three days to process. However, a week later when i found out that my account has not been active yet, i approached him and he told me that the processing team had not been able to retrieve my date of birth from my pan card copy. After inspecting the returned documents, i found that the sales rep had used such poor quality printer that not only my pan, but also the name on my aadhar card was illegible - so much that the sales rep had even changed my name on the application form. I then re applied for my account by signing up a fresh application form and re submitted my pan and aadhar. I then enquired with the kotak help desk and they kept assuring me on a per day basis, that the account will be opened asap. However, on 25/06/18 mr. Tintu called me and informed that the photo on my aadhar card was not clear. I still complied and sent him my passport size photo with my signature on both. But, nothing has been done till now. As my salary date is approaching and my account is held in debit freeze for around 20 days now, i demand an explanation for this delay and hope that the bank resolves the issue asap.

I have NRO account with Kotak Mahindra for many years. I generally use my credit and debit cards issued by banks outside India. But, Whenever I use my visa debit card issued by Kotak Mahindra bank, OTP arrives after 45 minutes!! Obviously I could not complete any transaction without OTP. Cannot complete Railway ticket bookings and other payments online.

Further, really problems are much deeper due to negligent operations of management of this bank.

1. I have updated (changed) my phone number abut 6 months back and I can see the new number that I provided on the website. However, it was nto changed in their records. When I do the debit card transaction, I get a message that OTP sent to mobile number xxxxx7812 and email [protected]@hotmail.com. But really that was my old number. OTP is sent to email only after 45 minutes or so. Railway website or any merchant website will not wait that long. Nobody will wait either sitting and staring at computer screens.

2. I tried to contact customer care of Kotak. However phone numbers given on their website are busy which means you have to keep trying. After many attempts, I got connected to their Bangalore number 66006022. the automated voice and options are very long and not useful. Specifically there is no option for Debit card!!! This is their so called Phone Banking

3. I tried to write email; clicked on 'Email us' on their website. There are different options, including Credit Card; but again - there is NO option for Debit card !! May be Kotak management knows that problems related to Visa debit cards should be ignored for ever??? What a mess?

4. Their Relationship Managers - they are all humans, we all are. They try their best. But really their system, management framework never permit these young (or even middle level) executives to complete the works in meaningful manner. The problem is that executives are battling with many problems caused by the system and trying to help customers.

I want to give some suggestions, but seems nobody cares.

Dear sir,

Myself ashok kumar barnwal was holding kotak mahindra card since very long times but on 4th dec.'2017 someone has transacted rs.89775/-through my gmail id hike. I received serially 8-9 otp nos. On my mobile no.[protected] at 16.45 pm and regarding that immediate call to kotak customer care department. You may see call details in attached file. I ask them, without cvv no. Entered how can you people sent otp nos and transaction be successful?
Sir, its request to you please ask them some questions :
1. Why you sent 8-9 otp nos.in one time?
2. You may ask for ip address where transaction has done and
3. You may see my call details, when people was making transaction - i was talking with customer care department of kotak mahindra then how can they can do that?.

Sir, i had sent several mails to all concern officer as well as department including crime branch but nobody has resolve my concern. My cibil is spoiling due to this case so its humble request to you, please investigate my concern and do justice.

Thanks and regards,
Ashok kr barnwal

Dear sir,

I am getting calls from a person saying that he is from kotak mahendra, i have taken loan from citi bank in 2007,

He uses abusive language and threatens that he can do any thing to recover the money. When asked about the address he says goto your nearest kotak mahendra bank i will talk to them,

Going to kotak mahendra bank they contact that person and say we have nothing to do with them. They are recovery agents.

They are calling my relatives and friends and threaten them also. They are calling the office of my relative and shout at them. My relative says that he will loose his job as the company does not like the way those recovery people are talking.

Kindly advice what to do?. I am a senior citizen, now i do not have any earnings. I am dependent on some one to pay for my expenses.

Kindly advice.
Thanks

I had an issue with my account due to some address related issue. When i visited the bank the employee said will clear my problem on that it self but this is my 14th visit to the bank still my problem has not been resolved this is the way you guys work just negligence of employees, they don't even care about customer problem

Employee name : vijay

Branch : habsiguda branch

Ifsc : kkbk0007477

Today i visit kotak mahindra noida sec 16 branch for cheque book request . i have urgent requirement of cheque book. But there is no any statified response i got from their executives. They we continously ignoring me from last 20 min.
I asked them to give me proper solution to get my cheque book as soon as possible.
Kotak mahindra bank exeutive didn't ask me for my current address. He take my address from adhaar card and add in bank and open my account thats it.

Now an executive was telling that first you have to update your address then i told him ok fine i will give you my current address proof on my company letterhead because that is my salaried account. After saying this excutive started to ignore me. When i shout on him then he told me "apse 12 baar bol diya hai ki yaha ka address proof hona chahiye" them i asked hime i don't have now i what to do? He didn't listen me he was ignoring me countinously.
But i didn't get any satisfied solution from their that how and when i'll get my cheque book.
I have requested for cheque book from all of mediums:-
1. via Sending SMS to Customer care.
2. via net banking
3. also from cheque pickup request.

But still i don't have any confirmation that when i'll get my chequebook.

Today i realised everybody is completing their targets nobody cares about customer relationship. Now i will have to suffer because of their foolish staff.
I requested to everybody please don't open any account in Kotak mahindra bank till then they improves their services and staff.

I don't know how can i explain the behavior of Kotak Mahindra executives.
First, I am not getting the messages related to Last payment day and How much I have to pay.
Second, I also registered the complaint to call the Kotak credit card CUSTOMER CARE, but not updated yet.
Third: when the last day comes they start calling after every half an hour with yelling that why you haven't paid yet. But this time I have already paid but still your so called executives calling me and start yelling again that Kotak did not got you payment so you have to pay again.
Why I have to pay again, even I asked them that I have transaction Id, you can confirm with this that I have made the payment or not.
Its really shame on Kotak Mahindera bank that they are hiring so disgusting people who don't know how to talk to the customers
I am really sorry Kotak but your service is really really ###.

Why you will not return gst? Let me make it clear i have performed transaction of rs 43089 on 28-04-18 at paytm. Paytm have refunded rs43089 on 30-04-18.
On same day 30-04-18, i have called your customer care telling them merchant have refunded whole amount, so their their should be any emi thing now. Your exceutive told they can see any emi on my card. If merchant have refunded whole amount then how can you make emi after that. And if you are making emi after the
Refund also then it is fake and fraud transaction. Its bank mistake. So please refund the unnecessary gst charged for same. Else i will take the matter to rbi. I will also post on all social media that kotak is doing gst scam by charging unnecessary gst to customer. So please refund unnecessary gst charged.
My account details are:
Email: [protected]@live.in
Mobile: [protected]
Customer id:[protected]

Why you will not reverse gst. First of late me make it clear i have always paid total outstanding before due date as per statement i have received on my email. The same is the case
For my last two statement. If i am always paying
My total outstanding before due date, how can you charge me late fee. So charging late fee was
A fraud and fake transaction. And if you cant charge me late fee, then how you can charge me gst on same. You have reversed that late fee, that means their was no charge. And if their was no charge, then how can you charge me gst. So please reverse it else i will take the matter to
Rbi that you are charging gst to customers without any means. No guidelines of bank are above rbi. You cant charge gst to customer without any reason.
My account details are:
Mobile: [protected]
Email: [protected]@live.in
Customer id:[protected]

Sir,
We have taken credit card of kotak mahindra long back on name of mrs. Jyoti gupta holding card no xxxx xxxx xxxx 5073 once the card payment made to them was not shown in their a/c then they have imposed interest on the payment which was actually not due from our side then we have given them proof of doing payment on time and they were found guilty but they have not reversed the interest imposed on the payment which was not actually due. We have sent several reminders through mails to waive off the same. Everytime they said that they will update the matter and will send settlement letter but no letter has come from their side. Also they have imposed annual charges in return of which we have asked them to close our card and requested again & again to close the matter but they have not taken action and even started harassing us. They came to home and behaving ill mannered. They are forcing us to make unnecessarily annual charges & interest which we are owe and even after so many reminders not closing the card. I want you to take urgent necessary action on them for threatening and not closing the card even on our so many requests.

Sir, the above car loan was availed by us on 20/03/2013from Kotak Mahindra Prime Ltd . Company was charging higher amount other than the sanctioned terms. When it was discussed with the co, along with statement, they agreed for reduction the charges and interest. Accordingly they accepted the chq num 038754 dt 07/12/2017 drawn on Axis Bank Pallavpuram for Rs 65000/- fvg Kotak mahindra prime ltd as full and final payment. This was mentioned on the aforesaid cheque and payment voucher is also duly signed by the company, s authorised person. Since then we are requesting the company over phone, through mail to close the above a/c and issue us no dues certificate.We regret to inform you that till date we have not received any confirmation from the company.
You are requested to take up the matter with the company and asked them to issue the above certificates.
Thanking You
Yours Sincerely
Seceretary
Smt Harchandi devi memorial educational trust
Mob [protected]

I am having the above refered sb account with you, on seeing the above account a sum of rs.118/- has been debited three times on 11.02.2018 and 12.02.2018 for the purpose of a/c statement banking pin regn chargews. For these three debits i have not given any prior approval . I want to know how it is debited. I request you to kindly send me the reply at the earliest possible and oblige.

Thanking you,

yours faithfully,

rm.Valliappan
cell no.[protected]

Mahindra bank...

As kotak bopal branch manager has made forged documents of customer and he forced me to forward the same to kotak life insurance company else he will distroy my career in kotak bank so i sent that mail to kotak team and also told them that the docs are forged so they investigated the same and cought vishal patel bm bopal branch and mr vishal has also confaced the same in front of kotak RCU team... still kotak has terminated me from my job...even they know that doc has made by branch manager vishal patel.

Dear media team i need your support as i have not done any wrong thing...

Even i can expose kotak bank that in bank they teached us that cash voucher can only verified by bom.bm.or sm but in kotak teller is verified the same i have video proof for the same...thats wrong thing happnes in kotak bank...

Without any intimation kotak bank can not terminate me.!!!

Since last 15 days i was following up with nitin mathur area manager but he was not picked up.my fone and not even given reply of my msgs...
I was continuesly asking for the same nut he was not replying me...how could he???

Really poor guy nitin mathur...

Shahbaaz Khan
[protected]
[protected]@gmail.com

I was supposed to receive my debit card parcel in strarting days of june 2018 in locality of madhapur, Hyderabad via Blue dart Express. I got message about landmark needed. I provided them updated address via mail as no one was receiving my calls. After few days I got call from bluedart representative she took my updated address details. Since then many days has been passes but I am unable to get my parcel. Please pay attentation I will be very grateful.
Mobile- [protected]
email- [protected]@gmail.com
waybill no- [protected]

Bluedart services are not good, speed post is much better.

Dear concern
I am been receiving call from a person who's name is govind. His number is [protected] and been telling that he is caling from kotak. He been saying me that i have dues in loan which hold rs/- 87000 and not only that he called up my fren circle and even to my family members and started talking all nonsense. Now my question is how can a collection call threaten be done... Explain the collection process relating to such verbiage... Which legal details allow calls to customer's personal contacts and i think i need to grap all the people to whom your govind called up and take police intervention for the same. Would request to pls look after the matter asap.

Prasanna debbarma
[protected]
Prasanna. [protected]@yahoo.co.in