Kotak Mahindra Bank Complaints & Reviews

Hi, I'm from bangalore and I had a personal loan from kotak Mahindra. Only on March MOnth I missed to pay the EMI and paid two EMI's together in the month of April. However, I received a notice from the bank on April 18, 2018 asking me to repay the full amount in 3days. We visited the bank and confirmed that there is nothing to be worried and all is well as we hav paid the pending EMI's. However now after 15 days I have received a letter of arbitration from a layer stating that he has been appointed as arbitrator to settle the dispute.. Please advise how to deal with this and what is the Nxt step I should be taking and is there anything that I should worry about??

Inefficient banking to the core.

Had informed this bank not to proceed with my account opening - still they went ahead, and now they are creating problems for me by not closing it.

I gave the requested data - pan card signed copy and closure form. Now they are saying rules for closure have changed. How is this possible?

Never ever bank with kotak mahindra bank - even accidentally.

This is to inform you that on 26.4.2018, i savithri had booked train tickets eith transaction id[protected] dt 26.4.18 rameswaram to chennai by online payment through kotak mahindra bank (Debitcard method)
I had cancelled tickets for which i had paid.
It is showing that irctc has refunded the money on 2.5.2018
But i have not git the amount in my acct. My bank by which i made the payment is indian bank ambattur branch.
I request you to kindly make refund the same to my indian bank.

This is to inform you that i have the above mentioned salary account no. [protected] with your bank provided by my previous company and my salary not more credited in my account. I would request you to kindly close the aforesaid account no. [protected].

Thanking you,

Yours truly,
David livingston l p
E-mail id: [protected]@yahoo.co.in

Your request via sr1-[protected] is closed. Amount for the disputed transaction has been provisionally credited to your account.
I received only 37.57rs but remaining 1122rs is not credited in my account what is this 37.50rs because of that amount i won't raise a complaint 1122rs is not small amount ok and with out my conformation how can u people close it
Thanks and regards
Kesava

Hi, i have a credit card of kotak mahindra bank which is blocked from 6 months. I made a payment under reversal scheme after having a conversation with payment department. They said after payment they will unblock my card within 48 hours and after 48 hours i have to contact customer care executive of kotak mahindra bank for zero account so that i can use my card. This is not the first time they made a false promise.in december i paid rs. 8200 amount and the credit card department said that my card will be unblock. But it didn't happen. Again on march of this year they said to pay the full amount of reversal and my card will be unblock within 48 hours. I did that also on 19th march and they gave me the reversal letter. They said on 26th march, my card will be unblocked. From 26th march till a month i called everyday to cce of kmbl but they are telling me that my card is still blocked. I called alot of time to the payment department, every time they said that "tomorrow it will be unblocked". But after a month they said, my card will be unblocked after 90 days and now blocked my number. I wanted to make a complaint but cce refused to lodge a complaint against them.

Customer id:[protected]

I closed my account 2 years ago in bangalore branch. During closure they wrongfully deducted amb fees without even telling me. I did not bother much as i was any way going to close my account. Even after closing the account i keep getting monthly mails regarding amb, how stupid can this kotak bank can be? Unless this is how they do, they never close the accounts and keep harassing customers. I don't have my old number, this email is also not used.

Being a genuine customer (Sahil rungta) of your bank - howrah branch - manager mr. Kamlesh
1. Passbook for updation is being given back to us after 2-3 days
2. Rtgs form is sent by us at 10 to 10:30am but it is being transferred by 3pm
3. Bank staff doesn’t not respond to any of our quarries
4. Frequently staff gets changed - they are least willing to provide us service at our convenience.
We are having 7-8 bank account in this specific branch but not getting appropriate service at all.
Being very disappointed by your bank n its services - its been 3-4 months by now facing such problems
Please sort it out.

I am unable to receive otp on my phone. Hence i am not able to do any of my online transactions. I have cash called on the helpline numbers and got no help. Can someone please assist here. May i know why this issue is occurring as it never happened before. Can we please have a quick response to this as it's been almost a week since i am not getting the otp...

It's almost 6 months i have paid my bill they blocked my credit card and we're i have paid excess amount, this people will not even refund amount bank. I will raise a request and they will turn around time of 15 days and they will close request... Playing with customers emotions. And cheating customers taking there money[protected] my relationship number.

I have taken a kotak credit card, which i have reported to closed on march 2018, after a full and final settelement, for dat matter i got a mail, dat dey have taken my request to closing my card... But i keep on getting bill statement for march and april month respectively. I contacted kotak cudtomer care and dey agreed dat a request has been placed but no action have taken till date... And i have to pay every false penny dat a bank is demanding for credit card... Which includes no expenses only dere charges for auto debit facility. I keep on calling them but no responses from dere sides infact no revert calls they make against a complaint. Kindly help the worst bank experiences am facing with kotak mahindra bank for last 6 month

I am senior citizen withdrawn rs10000-from a-3 janakpuri new delhi atm on 28/04/2018 at 17:25 vide trx no 240505 and got 2000*4, 500*3, 200*2.100*1 out of this one 2000 note vide no 2ff726777 mutilated note. Today banks are closed. I have taken photos of the note with guard on duty so that bank should change my note. This is 3rd time i got mutilated note from the dispenser. Bank is charging card charges every year from my account but where is atm service. I request you look into the matter and take necessary action. Rajiv kumar sharma m[protected]

Dear sir/madam,
I had got discussion with kotak bank cs regards upgradation of credit card to platinum, she was told me charges will be₹499+gst per year, and if i will do transaction more than ₹50000 then this charges will waive off hence i was agree to upgrade. But after 4 days ₹1500 deducted as one time which i don't want. Many times i was call to cs but they straight forward disconnected my call. My per year transaction is beyond ₹50000 then why i will pay one time charges.
Sir please look this case i really frustrated with this as no proper resolution is there.

I am using a credit card from kotak mahindra bank for last 2 years and i have got the card with a limit of just inr 19000.
And as per the terms and condition of kotak mahindra bank, the credit limit always enhanced at an interval of 6 months by 30 to 40%.
If we count from the time, when the card has been issued to me then the limit of my card must be inr 54265 till date.
But i know the bank will put further answers like salary is also a primary criteria for determining the credit card limit and all.
So i would just request the bank to just tell me that what all they will require to enhance the credit limit. My crn no.[protected].

Dear sir,
I am Dhiraj having a kotak mahindra credit card. I have received a msg and one fraud transaction have taken place.
The transaction amount rs.2675.59 dated 26.04.2018 at bilingaidlive.com has been done on My Kotak mahindra credit card no : xxxx xxxx xxxx 2535
Kindly look into the matter and revert the money debited from the account.
Thanking you
Dhiraj jain
[protected]

Dear sir, ma'am,

I paid full settlement amount after getting offer letter from kotak recovery but still cibil report showing i have to pay 3750/-. Ndc also not provided. No response from the recovery team.
This 3750/- is showing in bajaj ac in cibil report.

I request everyone not to trust for settlement offer from ayushi walia &
Ashok [protected], [protected], [protected], [protected]
Md ghouse basha
[protected]

This is to inform you that I started receiving harrasment calls from [protected] for someone whom I am not aware of, my name is Vishal Melhotra and my number is [protected], I called the number and spoke to stupid Atul Sharma what he says his name is and was really abusive, if I receive any further call from Kotak mahindra or by Barclays, I will be forced to file a formal harassment lawsuit against them .

You can write to me on :
[protected]@rediffmail.com

It's a final reminder.

You have activated some cpp plan, and i don't know what the hell is that. Hardly we are able to save 1000/- a month, but the is people have deducted more than 2k at one shot. And when we call the customer care number, there are 1000 process to be followed, dial this no., dial that no., and finally you reached nowhere.
They are just enjoying by deducting hard earned money of other's.

My credit card number is [protected]. I had made 3 payments in the last 2 months time amounting rs. 5000/. Rs. 10, 000/- and again rs. 5, 000/-. I had spoken the toll free number and validated the stated payment as well. One mr. Vivek from mumbai had attended our call and confirmed receipt of the above payment. But for the past 10 days i have been getting atleast about 10 calls each day from the collection centre stating that i had not made payments against my credit card. Besides i had also received an sms on 16th of april stating that i have utlilised about 90% of my credit limit. But the same day i once again called the toll free number and got a confirmation from them that i have the made stated payments and i have a balance of about 194000 against my eligibility. Besides mr. Vivek also stated that the sms and the calls from collection dept had happened by mistake and the same would be rectified.

However, again i am keeping on getting calls stating that i have not made credit card payment. This day i received a call from no.[protected] from one ms. Karthika, stating that she is calling from kotak - kandanchavadi branch stating that i had not made the payments. I told her that this the 100th call i am receiving and i am disturbed with such repeated calls, when i had already made the payment. Ms. Karthika was asking me for payment details. I told her that i had made three payments recently, one or two by cash and one or two by cheque. But confirmed that i had made the payment. Ms. Karthika stated that if i donot remember the mode of payment i have made, how would she know if payment has been made. This statement of her to a customer is really disturbing. When a bank cannot have a proper track of payments made by the customer (That too when the payment is being confirmed when i called toll free number, but the local credit card unit does not have track) in their system properly but disturbing the customer making so many calls, i am at loss to understand the audocity of ms. Karthika making a statement that if i dont remember the payment modus how does i expect bank to have records. Such repeated calls despite making the payments promptly is really a matter of concern. Trust you would initiate action to control such mannerisms from your telecalling employees and also provide proper payment datas to them so as to avoid disturbance to customer

My name is Nicola Inez Jordan. my CRN is[protected]. I had a delayed payment on my credit card in the month of July 2017. the credit card department put my salary account on hold and withdrew my entire salary towards my card and was literally forcing me to pay the entire amount at one shot. I am a salaried person and only earn 30000 I have my whole family responsibility where my rent alone is 9000. I have no paid it as after my salary was withdrawn it put me in a lot of debt. now the credit card collections have come to my office and has made my issue a cheque of 53000 as settlement when I don't have the funds. my cheque bounces and they came to my house making me send an email that by the 25th of April I will pay the cash. I told them I don't have the money and I need time but they did not listen. I am a single woman living alone with my 2 girls and I had to send that email bit I think this is harassment and I will take this up to the police and get them involved if these people come back to my home as they had also made me speak to a person called Gopal Dastidar who told me over the phone that he is in collections and he knows how to get the payment out. this is not a good thing as it's making me nervous of these people. I do understand that I am a defaulter and I have asked for time but they have forced me to send this email. Kotak bank needs to take some action as this is not the way. I will pay my dues but I will need time I do not earn as much to pay all in one go and because my salary account was put on hold my personal loan emi also bounced since then. this has put me in a very poor situation as I cannot even go to a bank for a loan to pay the credit card. if i do not receive a reply or an action I will put a harassment case on kotak mahendra.