Kotak Mahindra Bank Complaints & Reviews

I have tried to transfer rs. 339 to my other account via imps. However after a long wait i have recieved a message saying that the transaction failed through the kotak app. But a minute later i received a message from the bank with the imps reference number stating that the amount has been deducted from my account. The same was shown in the account overview page in the kotak app as well. However my other bank to which i've tried to transfer the money has not been credited. Please help me get my money refunded to my kotak account. Imps reference number :[protected].

Dear sir
I had fixed deposit with the subject bank at hirandani meadows branch, thane (West), branch code 0656, pincode400610. F. D. Number [protected] maturing on 16.06.2018. Maturity value rs 324801.00. To my retired senior citizen's utter shock bank credited proceeds of rs323596.00 only. Thus short credit of rs1205.00 without any explanation. That too when bank branch gives me email earlier day that maturity value rs324740.0 (Here also short by rs61.00). This unethical, anti-customer modus operandi of the bank.
Put up for addressing.
Thanking you - rravindra baji

I opened a zero balance salary account wherein he told me even if you dont have balance, no charges will be deducted. I had also shared my kotak account details with company but due to some changes in the accounts team, they could not update it. Now i receive messages of additional charges that have been applied. So if i now add my salary to kotak, they will deduct certain amount.
Now the accounts team is settled, i can change the salary account to kotak but those additional charges will be deducted. Let me know how can i waive off the additional charges so that i can start using kotak salary account

Ad hoc statement charge ₹118 have been deducted on 11-may-2018 from my kotak account account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.
And when i opened account bank said their is no charges of online or esttment.

So i need clarification from bank or reverse my ₹118 to my account.
Withdrawal - 118.00 rs
A/c no.- [protected]

I have been facing number of issues with kotak mahindra bank.
I have salary account with kotak mahidra bank, meantime 2/4 months salary not getting credited in it. And after that i joined another company and new salary get credited in same kotak account.

Multiple times my money got deducted from kotak account for not having minimum monthly balance without any intimation from the bank and i am unaware that kotak actually has a minimum balance mechanism. This is really unfair. Even i didnt get any alert message for we are going to deduct some amount n all..

Account holder name - naeem imamdin khan
Bank account number - [protected]
Mobile no - [protected]

Is it how the customers are valued at kotak?
Why these many hidden charges?
Being a common man, how can we bear these many charges from the bank for no reason?

Hello sir,

I'm karpagam uvr existing bank account holder salary account maintaining last 4 & half years. But nowdays unnecessarly deducting the amount. Already i send u the complaint..in that complaint u mentioned that i used more transaction at another atm.. But this statement absolutely fake.. This month i'm not use like that.. Dont do like this from the customer. Last month also u deducted again this doing the same.. I will take necessary action from bank. Side and please fefund my amount rs 493.
My crn 36918038
Very very very worst & cheating the people.. Same thing u doing like this atlast i will issues to the consumer court.

These people call on random person who is no way related to the loan taker and constantly irritating by calling.
If you have issue on the loan taker call him, send police to thier place if the loan taker is not picking the call.
Dont irritate others who is not related to that person.
The lady is very arrogant to talk on call and not even ready to listen.
Got call from this landline no[protected]

I am a doctor busy mostly. I have a personal loan in kotak mahindra bank.. I have a very bad experience. Customer service is very poor. And highly negligent and irresponsible staff.. They never respond to our problems. But disturbed me a lot for only 1cheque bounce. After that whatever bounced was not my mistake.. They trouble me a lot regarding this.. Y does the customer pay for their technical issues... I always kept the fund in my account.. Its been quite sometime.. They don't want to listen to us just harassing me to pay the late charges... I am from kerala.. Chennai office troubles me a lot while i am at work.. Its effecting my quality of work. Their people call me repeatedly.. We already paying a lot of interest, processing charges etc etc... I don't understand.. Can i go to the court regarding this nuisance???

I am writing this mail, after a lot of disappointment, as no one was able to help me unfreeze my account which was blocked due to someone's negligence at kotak bank. I opened an 811 account, few months back, one day i got a message that my account has been frozen, because the name on my pan or aadhaar doesn't match the name on my account. This happened despite i had submitted my aadhaar online while opening the bank account and also the pan card number. Also, someone from the bank came to my house for the kyc also. The name on my account, and the name on my pan and adhaar match exactly, for which i even went to the branch physically (Vasundhra, gzb branch), where i met, mr. Pranav tyagi, who personally checked my documents and assured me that my account will be unfreezed within 24 hrs. Which never happened. I again went there on 16 of may, around 12 pm and submitted my signed documents to him again with a hope of getting this issue resolved. Alsopening the account, my aadhar contained the address of lucknow, where i was residing earlier, i now reside in vasundhra and have got my adhaar updated too with the new address. But somehow, nobody at vasundhra branch knew, how to help me. This is such a rediculous situation, where a customer's money is blocked, because of your bank's employee, who without validating properly, froze my account. I cannot physically go to the lucknow branch and give them proof of the address.
Some representative called up a few days and assured me that if i send a picture of my documents and write a mail, my account will be unblocked. Fyi, i am a privileged customer of icici bank and have never till date visited the bank, not even during the opening of my account. They certainly home, took pictures of my documents and i have been using their services hassle free for the last 4 yrs.

I hope someone out there reading my email, will understand my plight and take accountability of my situation. If not, please, credit my money to my icici account and close this account. Hope someone will take a remedial action.

Dear care

My account still not closed yet i have raised complain 15 days before for bank closed request but still my account not closed so due to this behaviour my account still open and my subcidy again goes to this bank i already raised request and fill closeure request on chandigarh branch on 2nd of june but still i can be able to login on net banking that mean account still not de-activate so please don't waste my time as due to this since last year my amount automatically adjust from my minus balance so now please do close this asap without waste day more i have called to so many time's to bank manager on mandibobindgarh but he is not picking my phone so please let me how many days it will take more

Sir,
It is beyond my understanding why i am being faced with such undue and unnecessary harassment from kotak mahindra bank.
A month ago i applied for a credit card from the aforesaid bank.
Shortly after applying a cce contacted me, fixed an appointment and sent an executive to collect relevant documents who took away all the documents without providing any documents or application reference. Beyond that day i received no update, e-mail or phone call from kotak mahindra bank. Complaining the case to kotak i got the application no.[protected]. (Received on 27 april 2018 at 14:20 pm). I made a complain with the same subject against the bank.
A few days later, the same executive came and collected the documents once again as my signature was mismatching. This time also he gave me nothing.
Till now i received no update from the bank and the executive is not receiving the call from me.
Can you solve this riddle?

Dear All,

I hold Kotak salary Account from 2015 earlier Ing vysya now Kotak.

I was one of the happiest customer using Ing Vysya and also KOTAK banking service till May'18.

I am a guy who was not interested in credit card, one day I got a call on credit card offers I liked the offer saying no annual fee if there is a transaction of RS. 15000/- annual and 5%waiver on fuel surcharge with 3lakhs credit limit, no cash withdraw charges in ATM limit is RS. 10000/- pm if non payment 1% will be the interest charges. Free gift Vouchers, movie tickets every month, discount on shopping etc.

I agreed as they said its a limited period offer. I was convinced with credit limit, fuel surcharge waiver fees and interest rate.

I received credit card I was shocked when I saw the details of my card which said RS. 15000/- is the credit limit and RS. 3000/- cash limit, then I called customer care to confirm on the offer provided they ignored and explained what is all the Urbane credit card offer is all about, didn't match with what the sales person said.
I never expected this kind of false promise in Kotak. Sale's person information given was everything wrong.

Later I spoke with two supervisor on the floor as the bank officers were not understanding my situation even the supervisor's are the same.

Later to my surprise my card was blocked as well.

Even contacted CC same kind of response nobody was able to give the reason for blocking.

I called up on the last day of the payment due date (12th June'18) to know the details on bill clarification and the process of payment, advisor (Anusha) was not capable to give clarification and kept on reading the bill.
I asked for a supervisor call transferred to Siddhi that call was around 45 Mins.
She explained me why the card was blocked, very silly about Kotak they blocked because the card was issued without approval, later they got to know and blocked as per banks internal guidelines.

Call got dropped and again I tried calling they placed me hold for 15min (this call was about 30 mins) other supervisor said Siddhi tried to call you but number was busy where she will arrange for a call back in 7-10 min as she is in another call but I haven't got any call.

They charged me RS. 500+ GST 90 for over limit usage twice. 1st before bill generation and after bill generation.

I raised a waiver request for both the charges but no GST was reversed when asked they said no GST will be referred?

So they will charge wrongly and later they reverse the money without GST. Where will the lay man go to pay it.

I need clarification:

1. Why was wrong information provided by said team.
I want same offer.
2. Why my card was blocked even after me submitting my PAN and Aadhar details after form filling.
Why am I not eligible for credit card and why no proper intimation given before blocking the card.
3.Why was the over limit charged twice and refund done which doesn't included GST it was not my fault. I want the bank to pay that GST from their side.

I need a solution for this and very important it should not after my CIBIL score because of this issue. I'm paying my EMI on time for other loans.

Thanks
Udhay
CRN 99080705
[protected]
[protected]@gmail.com

After opening the zero balance account in Kotak Mahindra Bank branch ghod dhod road surat (GUJ.) in october 2017. They shifted the account to savings account without any information/confirmation, after that they deducted annual monthly balance maint fees from my A/C twice, complaining several times to customer care cell as well as to Branch Manager in writing for the samein March 2018. But no result. They are still deducting the AMB fees from my 811 ( zero) balance account. total amount debited Rs.2301/- till 12th June 2018.Hoping for refund.

Hi Team,

Transaction made on 9-Apr-2018 for a utilities bill payment o[censored]GVCL of Rs.1150.73 is not received by Vendor.
The transaction is not successfully done.
UGVCL has not received the amount and the amount is deducted and not refunded to my bank account.
Transaction details:
Transaction Ref. No. as per bank:[protected]
Transaction Payment Ref. No. as per UGVCL: [protected]
Amount: Rs.1150.73
Transaction date: 9-Apr-2018 8:03 PM
Although I am a Privy customer of the bank.
There is no portal to track on the status of the complaint.

Regards,
Sohil.
M:- [protected].

I purchased car and financed through Kotak loan of rs 550000 agreement no. CF12540496. At that time I was told that if I foreclose the loan I would not be paying any kind of interest or any kind of foreclose amount. But now I am prepaying the loan and said to pay prepayment interest for the amount. Why is that so. That is a case of misguiding the customer. Please clarify the situation as to why I would pay the extra amount. My phone no. Is [protected]

Hi kotak team,

I opened savings account in kotak bank before 3 months. Since from the day of opening it was blocked, due to the fact that, surname is not matching in aadhar and pan cards.

As we are busy people, not able to go for correction and would like to close the account. You’re executive prakash from srinivas nagar bangalore branch i. E home branch came to my home and took the signature and other related...

Hi my name is sk monir uddin,

I have opened my kotak salary savings account at2017. My crn is[protected] its crn no have tow account [protected] (Zero account) and [protected] (Salary account). My salary account no [protected]. I have already send a lot of mail regarding closing my account because of a balance deductions for demat account. If have 10000 rupees simply your bank take 600 aprox as demat charge so i send a mail for closing my account, but your representative told me to visit nearest branch for close the account. Now i am in gachibowli at hyderabad so i visit the velachery branch now they told some non maintenance charges applied to my account if i want to close. Ihave to pay that amount aprox 2500 rs. See initially when i open my account from your advizor person you told after 6 month it will automatically become as a zero balance account and they never told about this non maintenance charges. Hope you know the value of money. I have close my salary account no [protected]. Please close the salary account.

Thanks for
Sk monir uddin

Fraud transaction has been done by someone by using my card number twice please help in getting me my money refund
Below is the message of transaction i have received
1- txn of rs.1798 made on kotak debit card xx9900 on[protected]:38:30 ist at [protected]. Combined balance in a/c xx5444
2- txn of rs.589 made on kotak debit card xx9900 on[protected]:59:12 ist at [protected]. Combined balance in a/c xx5444

I am using mobile banking kotak mahindra by mob banking i am pay credit card payment but not showing trasection id in saving acc and also crdit card but money is deducted my acc and kotak executive caling me she is saying your transection is not completed that time some tecnical issue show we are not to cach trasection they are not take mobey then where is my money already ammount is deducted by my acc my register no isc[protected]

Dear sir,

My self priyanka kumari. My account no is [protected]. Why deduct amount from account. Sales executive said that account opening zero balance but why deduct amount. Why missccommunicate to me. Please credit amount in my account otherwise i complain your bank and sales executive also. Your sales executive forud with me. Please revert to me otherwise i action your against.

Contact no
[protected]